Thrivent is hiring a
Remote Director, Design Client Experience

As the Director of Design Client Experience at Thrivent, you will be a dynamic leader focused on strategic vision, growing talent, and driving execution. You will lead and mentor a team of managers, focusing on new value creation, organization-wide leadership, and operational excellence. With your significant management experience and strong design skills, you will drive the development of innovative practices that increase the value and appreciation of design both internally and externally.

Duties & Responsibilities

This is not intended to be an all-inclusive list of essential job functions, but rather a general overview of the principal responsibilities.

• Lead and mentor a team of designers, focusing on strategic vision, talent growth, and execution excellence.
• Excel in one area of design, with strong proficiency in two others and capability in two additional areas. Use design methods not just to solve execution problems but to identify new opportunities for value creation.
• Complete the shift to program-level work across multiple workstreams, driving the development of new practices that increase the value and appreciation of design.
• Frame research initiatives and prioritize when to execute research to inform strategic decisions and identify new opportunities. Take an active role in company-wide leadership initiatives, shaping entire user experiences.
• Use storytelling and persuasion to connect strategy and vision with day-to-day practicality, driving meetings and stakeholder communication effectively.
• Develop a holistic understanding of organizational context and line-of-business strategy. Appreciate broader organizational efforts around culture, work, and values, and articulate a compelling vision for the team.
• Create the team you need by defining problems with cross-functional leads and managing managers. Coach managers toward strong people-management practices and drive broader organizational efforts around culture, work, and values.
• Recruit, develop, and sustain a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
• Support and develop an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to clients. Shape and support a culture that represents Thrivent’s purpose, promise, and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
• Model Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.

Key Relationships & Influence

• Design Managers and Principal Designers – direct supervision and management
• Cross-functional Product and Engineering peers – collaboration
• Cross-functional organizational stakeholders – collaboration and presentations
• Product, Design, and Engineering VPs and EVPs – presentations and strategic communication

Qualifications & Skills

Required

• Bachelor’s degree or equivalent experience in Interaction Design, UI/UX Design, Web Product Design, Web Development, or any combination of education and experience that would provide an equivalent background.
• 12+ years of experience in a related field, including 5-8 years of experience in user experience, interaction design, product innovation, and research within a product development team.
• Proven experience leading and mentoring design teams, with significant management experience and the ability to recruit and hire top talent.
• Strong leadership skills with the ability to motivate and inspire teams to achieve their goals.
• Ability to drive the development of innovative practices that increase the value and appreciation of design, supported by a strong strategic mindset.
• Strong strategic communication skills, with the ability to connect vision with day-to-day practicality.
• Holistic understanding of organizational context and line-of-business strategy, with the ability to articulate a compelling vision for the team.
• Experience in talent management, including recruiting, hiring, and professional development.
• Experience in annual and ad hoc headcount planning for the organization and securing necessary budget.

Preferred

• Strategic design thinking and the ability to contribute to the overall design strategy of the organization.
• Knowledge and experience working in diversified financial services.
• Experience working within a product operating model at scale.

Pay & Benefits

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market-competitive compensation programs designed to attract, reward, and retain top talent.

The applicable salary range for this full-time role is $177,984.00-$240,803.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills and knowledge, business needs, market demand, and other factors Thrivent deems important.

Thrivent is unique in its commitment to helping people be wise with money and live balanced and generous lives. That commitment extends to employee benefits, which may include:

• Annual or long-term incentive bonuses
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) plan
• Pension
• Life and accidental death and dismemberment insurance
• Disability insurance
• Supplemental protection insurance
• 20 days of Paid Time Off each year
• Sick and Safe Time
• 10 paid company holidays
• Volunteer Time Off
• Paid parental leave
• Employee Assistance Program (EAP)
• Well-being benefits
• Other employee benefits

Eligibility for these benefits is subject to the applicable plan and policy documents. Thrivent’s plans and policies are subject to change at any time at Thrivent’s discretion.

Equal Employment Opportunity

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know.