<div>The Direct to Consumer (DTC) team is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation.</div><div>&nbsp;</div><div>The Manager of Social Media &amp; Partner Marketing is responsible for the day-to-day, customer-obsessed management and growth of multiple brands’ social media accounts by executing content-driven strategies that create engagement, build brand awareness, and drive multi-channel traffic &amp; sales. Working with the Director of Social Media &amp; Partner Marketing, and in cross-functional collaboration with Publishing and DTC Brand teams, the Manager will develop, create and execute tactics for owned and partner (author, influencer) social media accounts to drive audience growth, engagement and traffic to DTC sites.</div><div>&nbsp;</div><div><strong>Responsibilities<br></strong><br></div><ul><li>Own social media execution for a portfolio of brands (Instagram, TikTok, Facebook, X, Pinterest), including strategy, scheduling, content creation, copy writing, and reporting.</li><li>Be energized by real-time storytelling, capitalizing on moments in culture, with a lens towards brand fit.</li><li>Support strategic priorities to foster and grow the DTC brands’ footprint on social media and engagement.</li><li>Use social analytics tools to monitor performance and identify trends, then turn insights into actionable recommendations and new content strategies.</li><li>Communicate clearly with key external partners, especially authors and publishing stakeholders, to execute campaigns and share deliverables.</li><li>Contribute to content production: create original short-form videos, adapt brand and author assets for social use, and collaborate with the creative team on social-first design.</li><li>Support cross-functional campaigns: work with publisher and brand teams to align messaging, calendars, and creative.</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Work Experience:</strong></div><ul><li><strong>&nbsp;</strong>4-5 years total experience in a marketing role required; 1 year of social media management experience in a brand, agency or editorial setting required.</li><li>Strong understanding of video content strategy and an ability to create short-form video content optimized for Instagram Reels and TikTok</li><li>Finger on the pulse of global and regional social and cultural trends.</li><li>Knowledge and understanding of social channels (Instagram, YouTube, Facebook, X, Snapchat, Pinterest, Giphy, TikTok, etc.) and how each platform can be used most efficiently in different scenarios.</li><li>Experience using social media management and monitoring tools (Falcon, Iconosquare, Later, Flick, Sprout Social, etc.) to further goals.</li><li>Ability to interpret data to understand campaign performance and create actionable programs on social platforms.</li><li>Experience working with content partners (e.g. influencers) a plus.</li><li>Experience with e-commerce driven social media strategies a plus.</li></ul><div><br><strong>Education: </strong>Bachelor’s in Marketing or related field</div><div>&nbsp;</div><div><strong>Knowledge:&nbsp;</strong></div><ul><li>Comfortable with core social media marketing metrics</li><li>Active and engaged with social media platforms, with a pulse on emerging trends</li><li>Strong understanding of content creation</li><li>Foundational understanding of affiliate marketing</li></ul><div><br><strong>Skills:</strong>&nbsp;</div><ul><li>Exceptional written and verbal communication skills</li><li>Creative problem solver, with a strong attention to detail</li><li>Agile mindset, with the ability to pivot calendars, strategies and plans to ensure relevance and resonance</li><li>Ability to translate strategy into brand-specific tactics and communication points</li><li>Ability to create basic social graphics, create and edit Reel and TikTok videos, and write engaging social copy</li><li>Foundational cross-channel analytics capabilities, with comfort tracking core metrics in Excel</li></ul><div>&nbsp;</div><div>The salary range for this position is $55,000 – $75,000. We recognize that attracting the best talent is key to our strategy and success as a company.&nbsp; As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.&nbsp; The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. &nbsp;</div><div>&nbsp;</div><div>In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.</div>

Social Media & Partner Marketing Manager

<div><strong>Job Summary:<br></strong><br></div><div>Save the Storks is seeking a dynamic Social Media Coordinator to join our Marketing team. Reporting directly to the Communications and Media Relations Specialist, you will take charge of spearheading the development, execution, and coordination of our social media channels. Your pivotal role will contribute significantly to advancing our vision and mission, amplifying our digital presence, and driving engagement and conversion through seamless integration with our overarching marketing campaigns. As our Social Media Coordinator, you will be entrusted with crafting innovative strategies and cultivating compelling content for our social media platforms, guiding each project from inception to fruition.<br><br></div><div>From conceptualization to content creation and calendarization and publication, you will play a central role in shaping our online narrative and fostering meaningful connections with our audience. The ideal candidate for this role is not only highly motivated and creatively inclined but also possesses a genuine zeal for forging meaningful connections with both existing and prospective supporters. Your dedication will shine through as you actively engage with our followers, with the ultimate goal of inspiring action and advocacy for our mission.<br><br></div><div><strong>Desired Qualifications:<br></strong><br></div><ul><li>2+ years combined communication, social media, and community management experience.</li><li>Strong understanding of social media landscape including Facebook, Instagram, Threads, X, YouTube, Pinterest, Snapchat, TikTok, etc.</li><li>Proven ability to effectively manage multiple projects and brands in a fast-paced, highly demanding environment.</li><li>Highly organized, self-starter with strong project management, copywriting, and verbal communication skills.</li><li>Collaborative, creative, and adaptive work style.</li><li>Demonstrates knowledge and understanding of the principles of marketing, advertising, promotional and digital content.</li><li>Comfortable working with Microsoft Office (Outlook, Word, Excel, PowerPoint).</li><li>Experience with Sprout Social and Canva. Adobe Creative Suite (Photoshop and Illustrator) are a plus.</li><li>Experience with social reporting tools is a plus.</li><li>Agency experience is a plus.</li><li>A passion for Save the Storks’ mission and values.</li></ul><div><br><strong>Physical and Other Requirements<br></strong><br></div><ul><li>Prolonged periods of sitting at a desk and working on a computer</li><li>Must be able to lift up to 50 pounds at times</li><li>Travel required up to 5% of the year</li></ul>

Social Media Coordinator

<div><strong>Scope:&nbsp; </strong>We are seeking a Christ-loving, data-driven and results-oriented Digital Marketing Manager to oversee, implement, track and optimize our client-facing digital marketing campaigns across all digital channels. As a key member of the Virtual Care System team, you will play a critical role in orchestrating the smooth delivery of effective and efficient client services and broadening our client outreach efforts.&nbsp; This role will work collaboratively with the marketing team, tech team, and vendors OR internal and external stakeholders to launch campaigns on time and on budget.&nbsp;<br><br></div><div><strong>Reports To:&nbsp; </strong>Executive Director&nbsp;</div><div><br></div><div><strong>Location: </strong>Remote</div><div><br></div><div><strong>A Little About Us:</strong> PreBorn! is a national grant-maker exclusively for pregnancy clinics across the U.S. (and a few beyond)!&nbsp; We empower clinics through providing training, consultation, and equipment to help rescue babies from abortion and bring mothers and their families to the saving knowledge of Christ. &nbsp;<br><br></div><div>We are a Christ-centered and Christ-directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a diverse family with people from all different backgrounds united through our love for Christ and our love for life. &nbsp;<br><br></div><div><strong>Character Qualities:</strong> &nbsp;</div><ul><li>Strategic, Critical Thinker</li><li>Creative, Innovative Problem Solver</li><li>Collaborative</li><li>Flexible &amp; Adaptable</li><li>Resourceful and Data-Driven</li><li>Forward-thinking</li><li>Tactful&nbsp;</li></ul><div><br><strong>Qualifications and Experience:</strong></div><ul><li>Personal, growing relationship with Jesus Christ.&nbsp;</li><li>Agreement with and adherence to PreBorn!’s Statement of Faith and Code of Christian Conduct.</li><li>Willingness to intercede before God for the ministry of PreBorn!. Fidelity to the biblical, evangelical growing lifestyle, and 100% pro-life.</li><li>Maturity in spiritual warfare and passion for the Gospel of Jesus Christ.</li><li>Bachelor’s degree in marketing or other related fields (preferred).&nbsp;</li><li>Minimum 5 years of experience in digital marketing, preferably in a nonprofit or healthcare industry.</li><li>Proven track record of success in digital marketing</li><li>Ability to manage multiple priorities and deadlines in a fast-paced environment.</li><li>Strong analytical, project management, and managerial skills.</li><li>Excellent communication and interpersonal skills, with an ability to collaborate with other departments.</li><li>Demonstrable experience leading and managing SEO/SEM, keyword research, marketing database, email, social media, and/or display advertising campaigns.</li><li>Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate</li><li>Experience in optimizing landing pages, user funnels, A/B and multivariate experiments, and a solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)</li><li>Working knowledge of ad serving tools (e.g., DART, Atlas) and experience in setting up and optimizing Google Adwords campaigns</li><li>Working knowledge of HTML, CSS, and JavaScript development and constraints</li><li>In-depth knowledge of various social media platforms and a passion for the latest trends and best practices in online marketing and measurement</li></ul><div><br><strong>Responsibilities: &nbsp;</strong></div><ul><li>Plan, execute, and optimize the digital marketing efforts for PreBorn!’s Virtual Care System (VCS) Program.</li><li>Manage a team of vendors who implement all website, SEO, SEM, database marketing, email, social media, and display advertising campaigns.</li><li>Establish and execute new growth strategies through digital marketing, create and monitor the campaign budgets, and build an editorial calendar to deliver targeted content.</li><li>Manage a team of vendors to plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns</li><li>Collaborates with internal teams to brainstorm new and innovative growth strategies/marketing techniques, create landing pages and optimize our user experience.</li><li>Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.</li><li>Identify, analyze, and measure trends and content to assess how well it’s performing and optimize user experience.</li><li>Identifies critical conversion and drop-off points and optimizes user funnels.</li><li>Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points</li><li>Instrument conversion points and optimize user funnels.</li><li>Identify trends and insights and optimize spend and performance based on the insights.</li><li>Prepare reports and analytics on the overall performance of digital marketing campaigns, including ROIs, KPIs and consumer behaviors/trends.</li></ul><div><br><strong>Other Details:</strong></div><ul><li>Some travel expected as needed</li></ul><div><br></div><div><strong>Benefits:&nbsp;</strong></div><ol><li>Paid time off</li><li>Health benefits</li><li>401K&nbsp;</li></ol>

Digital Marketing Manager

<div>The expected salary range for this position is $67,900.00 - $81,780.00. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br><strong>Overview</strong></div><div>This specialist serves as a partner for Compassion's fundraising teams to work with, and through, to serve the marketing needs of Compassion's church audience. This incumbent is responsible for coordinating and implementing business-to-business marketing campaigns (digital, print, events) for the US church through collaboration and partnership across Compassion's marketing division. At this career level, the incumbent generally executes mid-level digital experience projects or participates as a team member for larger initiatives with broader scope.</div><div><br><strong>What will you do?</strong></div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.</li><li>Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry.</li><li>Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.</li><li>Uphold and engage in Compassion’s core Cultural Behaviors.&nbsp;</li><li>Delivers strategic marketing initiatives that elevate Compassion’s brand and deepens engagement with church audiences. Focuses on top-of-funnel awareness and campaign implementation through audience journeys and messaging, value propositions, and informed research.</li><li>Serves as an advocate/advisor with cross-functional stakeholders to achieve clearly identified deliverables.</li><li>Serves as the business-to-business liaison for relationships with Compassion’s Church Partnerships division - taking accountability for their partner's experience.</li><li>Outlines individual objectives based on stated project goals and strategies.</li><li>Makes independent decisions regarding the marketing need within the scope of assigned projects.</li><li>Collaboratively addresses partner concerns with the goal of achieving the best possible outcome for the partner being served.</li><li>May provide expertise to other professionals and support staff in this discipline.</li></ul><div><br><strong>What do you bring?</strong></div><ul><li>Bachelor’s degree in a related field.</li><li>Three years Relevant experience working in this or a related field.</li><li>Experience in end-to-end campaign management, including strategic planning, information gathering, and execution across multiple channels.</li><li>Strong understanding of integrated marketing with experience delivering campaigns across digital and print platforms.</li><li>Cross-functional collaboration skills with a track record of working effectively across diverse teams and departments.</li><li>Highly relational and assertive communicator; capable of navigating complex stakeholder dynamics and driving alignment across competing priorities.</li><li>Ability to travel up to 1-2 times a year.</li></ul><div><br>*Equivalent education, training and/or certification may be substituted for experience and education shown above</div><div><br><strong>We will be excited if you have:</strong></div><ul><li>Experience in customer journey design, including audience segmentation, journey mapping, and marketing research.</li><li>Background in creative agency environments with demonstrated success in account management and/or project management.</li><li>Understanding of the US church market and Compassion’s relation to it.</li></ul><div><br><strong>Why work here?&nbsp;</strong></div><ul><li>The mission: Join a team that is motivated to release children from poverty in Jesus’ name.&nbsp;</li><li>Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund, excellent healthcare coverage, and more.&nbsp;</li><li>​Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.</li></ul>

Marketing Campaign Specialist II

<div><strong>About BoxCast</strong></div><div>Founded in 2013, BoxCast is a complete professional live streaming platform trusted by thousands of organizations delivering over one million broadcasts annually. BoxCast serves a wide range of clients including houses of worship, sports teams, local government, and businesses. The platform makes it easy to stream high-quality video, mix audio remotely, and distribute content via custom streaming apps. BoxCast’s patented streaming protocol ensures reliable delivery even on challenging networks, while features like built-in multi-streaming, automation, and AI simplify the entire broadcasting workflow for organizations of all sizes.</div><div><br></div><div><strong>About the Role</strong></div><div><br></div><div><strong>Join the team behind one of the most innovative new tools in live audio production.</strong></div><div><br></div><div>RemoteMix empowers creators, engineers, and organizations to mix live audio remotely from anywhere in the world. BoxCast is hiring a Community Manager to represent RemoteMix across key audio and streaming communities, participating in existing groups while also launching and managing our own to educate, support, and grow our presence.</div><div><br></div><div>If you love connecting with people, sharing ideas, solving problems, and geeking out over mixing consoles and live audio gear, you might be exactly who we’re looking for.</div><div><br></div><h3>What You’ll Do:</h3><ul><li>Represent RemoteMix in online audio and streaming communities, forums, and social channels</li><li>Build and foster relationships with customers, power users, engineers, and enthusiasts</li><li>Act as the bridge between our users and teams internally to find opportunities to improve customer experience and cultivate communication amongst the pro audio and mixing console communities</li><li>Host and coordinate virtual events such as AMAs, product Q&amp;As, webinars, and technical deep dives</li><li>Serve as the voice of the customer internally, bringing feedback to product and engineering</li><li>Monitor forums to ensure timely and high-quality responses to product questions</li><li>Build partnerships with installers, integrators, and educators</li><li>Develop programs to recognize, reward, and amplify community champions</li><li>Engage with customers on review websites (G2, Capterra, SourceForge, etc.) and ensure their feedback is acknowledged and addressed</li><li>Track and report on community health, growth, and engagement metrics</li></ul><div><br></div><h3>Must Haves:</h3><ul><li>3+ years of hands-on experience in community management, customer engagement, or advocacy</li><li>Proven success as a power user on platforms like Reddit, Facebook, Discord and beyond with the ability to turn that expertise into community-building playbooks</li><li>Up-to-date on the latest social media and community-building trends with the curiosity to test new formats and platforms</li><li>Humility to accept feedback and the drive to turn it into actionable improvements</li><li>Familiarity with the pro audio and live streaming spaces (you know your way around mixing consoles, DAWs, or encoders)</li><li>Strong written and verbal communication skills with a customer-first approach</li></ul><div><br></div><h3>Nice to Haves:</h3><ul><li>Background in the music industry, specifically working with pro audio engineers, audio hardware manufacturers, live event audio installers or integrators</li><li>Experience as a live audio engineer</li><li>Familiarity with HubSpot, JIRA, and Confluence</li></ul><div><br></div><h3>How You’ll Display Our Values:</h3><ul><li>Integrity: Ensure updates and reports reflect accurate results and meet defined objectives</li><li>Collaboration: Work effectively with your colleagues and provide helpful guidance in an enthusiastic and inspiring manner</li><li>Judgment: Provide recommendations using your social media knowledge and tools to help BoxCast be a subject matter expert</li><li>Achievement: Consistently deliver results through effective organic campaigns and consistent posting</li><li>Innovation: Identify opportunities that will increase engagement within the channels</li></ul><div><br><strong>Location:</strong></div><div>Remote U.S. (Must reside in one of the following states: Arkansas, Florida, Georgia, Indiana, Maine, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Wisconsin)</div><div><br></div><div>Employees located near our Cleveland, OH office are welcome to work on-site, but this isn't required for this role.</div><div><br></div><div>Sponsorship for work authorization for foreign national candidates is not available for this position.</div><div><br></div><div><strong>Compensation:</strong></div><div>Final compensation is determined by a combination of factors, including job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.</div><div><br></div><div><strong>Benefits:</strong></div><div>We offer a comprehensive benefits package including Medical, Vision, and Dental coverage, a generous time-off policy and parental leave policy for birthing and non-birthing parents, and the opportunity to contribute to your 401k plan to support your long-term goals.</div><div><br></div><div><strong>Equal Opportunity Statement:</strong></div><div>BoxCast is proud to be an Equal Employment Opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status, or any other status protected by law.</div><div><br></div><div><strong>Candidate Accommodations:</strong></div><div>We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or an accommodation during the interview process, please contact our People Operations team during the recruitment process.</div><div><br></div><div><strong>A Final Note:</strong></div><div>You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.</div>

Community Manager

<h3><strong>Tech Sales Rep Wanted for Shiloh's Growing Mission to Reform Tech in Jesus' Name.</strong></h3><div><br></div><div>Are you a tech sales rep with a passion for disrupting the status quo? Lowkey concerned about the direction tech is headed? Do you want to be part of a growing movement that's building an alternative to the "beast system" and bringing the light of Christ to the dark corners of the world?<br><br></div><div>We're Shiloh, a remote team of innovators, hackers, and open-source enthusiasts on a mission to reform tech in Jesus' name. We're not just building tech - we're building toward a better future. And we need your sales skills to help us spread the word!<br><br></div><blockquote>"If you're tired of selling your freedoms, come join us and sell some hope instead"</blockquote><div><br></div><h3><strong>About the Role:</strong></h3><div><strong><br></strong>As a Tech Sales Rep at Shiloh, you'll be the go-to expert for businesses and consumers looking to upgrade their tech stack with our innovative, open-source alternatives. You'll collaborate with them to identify their pain points and introduce our bespoke solutions - from managed IT, web-hosting, to comms tools - that can help them ditch the mainstream and own their digital presence.<br><br></div><div><br></div><h3><strong>Perks That Actually Matter:</strong></h3><div><br></div><ul><li><strong>Uncapped Earnings</strong>: Earn a fire commission on every sale, with no limits on your hustle. Ongoing monthly contracts mean the earnings keep coming. 15% initial commission with 10% residuals.&nbsp;</li><li><strong>No Glass Ceilings</strong>: We're all about recognizing and rewarding hard work. Crush your targets and get ready for promotions, new challenges, and opportunities to level up.</li><li><strong>Warm Leads</strong>: We hook you up with a growing CRM of contacts who are pre-qualified. Just focus on closing deals and building relationships.</li><li><strong>Squad Goals</strong>: Join a team of Christian sales pros who've got your back. Collaborate, learn from each other, make friends and crush your targets together.</li><li><strong>Faith in Action</strong>: Live out your values with a team that shares your passion for making a difference. Our culture is all about authenticity, community, and using your skills to spread the hope of Jesus Christ.</li><li><strong>Work from Anywhere</strong>: Ditch the commute and work from wherever you're most productive. As long as you've got a solid internet connection and a passion for sales, you're good to go.</li><li><strong>Stay Flexy</strong>: Create your own schedule and work at times that fit your peak energy. We trust you to manage your time and crush your targets - no micromanaging here.</li><li><strong>Be Part of the Movement</strong>: Join a crew that's already revolutionizing the tech industry and sharing hope with the world. Your sales skills can make a real difference - let's do this.</li><li><strong>Mentorship</strong>: Get paired with a seasoned Christian mentor who's got your back and can help you navigate the industry like a pro.</li><li><strong>Exclusive Drops</strong>: We're talkin' private training sessions with industry leaders, just for our team. Think of it like a secret concert, but instead of a band, it's a masterclass in sales and tech.</li><li><strong>Rep the Mission</strong>: We'll hook you up with fresh merch so you can show off your Shiloh swag and spread the word about our mission.</li><li><strong>Ditch Big Tech</strong>: Working with us, you don't have to deal with tools from Google, Microsoft, etc.<br><br></li></ul><h3><strong>The Lowdown:</strong></h3><div><br></div><ul><li><strong>Sales Boss</strong>: You've got a proven track record of crushing sales targets and building relationships that last. Tech industry experience is a plus, but we're looking for those who can bring the passion.</li><li><strong>Tech Familiarity</strong>: You don't need to be a coding genius, but you should be comfortable with tech and willing to learn about our innovative solutions. Relax, we'll teach you the rest.</li><li><strong>People Person</strong>: You're a master communicator with skills that can build bridges, not walls. You know how to connect with clients and colleagues from all walks of life.</li><li><strong>Mission-Driven</strong>: You're stoked about our mission to reform tech in Jesus' name and want to join a team that's all about making that difference. If you're passionate about using your sales skills for good, we want to hear from you.</li><li><strong>All In</strong>: We're looking for team members who are willing to sign our Creed (check it out: <a href="https://shilohcode.com/creed">https://shilohcode.com/creed</a>) and try to live out these values every day. If you're ready to join a community that's all about Christ, let's do this.</li></ul><div><br></div><blockquote>"Don't be an NPC in the tech industry. Join us instead, we have tacos."</blockquote><div><br></div><h3><strong>Ready to Join the Movement?</strong></h3><div><br></div><div>If you're hyped about using your sales skills to disrupt the status quo and make a real impact, we want to hear from you! <strong>No resume needed.</strong> Just tell us who you are, why you care about our mission, and what you bring to the table.</div><div><br></div><h3><strong>Apply now and become part of Shiloh - a team of innovators, disruptors, and game-changers who are shaping the future of tech</strong></h3><div><br></div><div><br></div>

Tech Sales Rep - 100% Commission

<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Technical Support Specialist

<h3>The Position</h3><div><br>Church Media Squad is looking for a <strong>Branding Director</strong> to join our growing Squad. At Church Media Squad, we exist to make church media better by helping local ministries with all of their media-related needs.</div><div><br>The <strong>Branding Director</strong> will help churches clarify their identity and communicate who they are through thoughtful, strategic design. Whether it’s developing a full brand system or delivering a new logo, this department exists to help churches tell a clear and consistent story, visually and missionally.<br><br></div><div>We’re looking for a hands-on leader who enjoys providing creative direction and feedback, refining systems that help teams succeed, and specializes in logo design. As Branding Director, you'll lead a well-loved service offering, bringing structure, support, and creative excellence to a team that’s known for high quality work.</div><div><br>In addition to leadership and strategic oversight, you’ll personally support branding projects, collaborate with internal teams, and ensure churches receive intentional, mission-aligned brands that reflects who they are and who they’re becoming.</div><div><br>All Church Media Squad employees work completely remote. Full-time employees receive a company MacBook Pro after their first six weeks. Church Media Squad is an Apple-only environment.</div><h3><br>About Church Media Squad:</h3><div><br>Church Media Squad is based out of Salt Lake City, UT. The state of Utah has the lowest percentage of Christians in the country, with the Salt Lake Valley having less than 5% who consider themselves part of the Christian faith. Our Founder’s goal and hope is to be part of God's transformative movement in the Salt Lake Valley by making our base of operations here and helping church plants in Salt Lake Valley.<br><br></div><div>We have seven Squad Goals at Church Media Squad that help define how we operate and interact with our client churches and each other. <a href="https://churchmediasquad.com/s/ChurchMediaSquad-SquadGoals.pdf">You can read the Squad Goals here</a>.</div><h3><br>Qualifications:</h3><ul><li>3+ years of experience in branding, design, or creative leadership (church, agency, or nonprofit experience strongly preferred)</li><li>Strong logo design skills and a genuine passion for hands-on creative work</li><li>Experience leading a creative team with a track record of clear communication and people development</li><li>Ability to give strategic, thoughtful creative feedback that aligns with church identities</li><li>Organized, dependable, and able to thrive in a systematized, fast-paced creative environment</li><li>Heart for the local church and a passion for helping ministries visually express their mission</li><li><em>Familiarity with these tools is a plus but not a requirement:</em><ul><li>ClickUp, Vista Social, Slack, Dropbox, Planning Center</li></ul></li><li>We are particularly interested in applicants with experience working for a church. This firsthand experience enables us to better serve the church staff we collaborate with daily.<br><br></li></ul><h3>Responsibilities:</h3><ul><li><strong>Brand Strategy:</strong> Review strategy briefs, call notes, and internal transcripts to extract key themes, identity cues, and voice direction. Translate those into actionable visual strategy while providing thoughtful feedback on the verbal identity.</li><li><strong>Strategic Oversight:</strong> Ensure the branding process remains aligned to each church’s identity, even without direct client contact. Partner with account managers to clarify or challenge areas of the brand direction that may need refinement, ensuring strong alignment between what’s said and what’s seen.</li><li><strong>Process Optimization:</strong> Lead continual efficiency improvements to how we deliver branding, tools, systems, checklists, and workflows that support a scalable service.</li><li><strong>Departmental Evaluation:</strong> Assess the effectiveness of the branding offering across time, ensuring its long-term value to churches in the All In plan.</li><li><strong>Quality Control:</strong> Protect design standards and keep creative integrity high across all branding deliverables.</li><li><strong>Team Leadership:</strong> Support, coach, and guide a brand specialist through structured feedback, team rhythms, and professional development.</li><li><strong>Team Collaboration:</strong> Work closely with other departments (social, video, web) to ensure branding work aligns with larger creative strategy.</li><li><strong>Logo Design:</strong> Share the load, helping create expert-level logos that reflect each church’s mission and identity, working directly from the strategy brief and alongside the Branding Specialist.</li><li><strong>Vision Board Creation:</strong> Share the load of designing brand vision boards, helping visually interpret the strategy and direction.</li><li><strong>Note:</strong> This is a client-facing leadership role over our brand <em>service offering,</em> not an internal position managing Church Media Squad’s own brand or marketing channels.<br><br></li></ul><h3>Other Details:</h3><ul><li>Reports to the <strong>VP of Strategy Division.</strong></li><li>Higher internet speeds are helpful for this position!</li><li>This is a W2 Employee position with a starting salary range of $65-70k/year commensurate with experience and location.</li></ul>

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