<div><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br>Candidates willing to commute and work out of our downtown Phoenix, AZ or Plano, TX office (3-day/week hybrid schedule) are preferred, though we are accepting resumes from candidates working remotely throughout the US.</div><div><strong><br>Position Summary</strong></div><div>We are looking for a Customer Success Manager to join our growing Customer Success Team. As a Customer Success Manager, you will report to the Manager of Customer Success and will be focused on our mid-level customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with other Customer Experience teams such as Support, Onboarding, &amp; Training to help maximize customer growth. Your responsibilities will include supporting a wide variety of mission focused organizations&nbsp; in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, managing the process from initial outreach through contract close. Demonstrate a solid understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: 1+ direct experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li><li>Thrive in a fast-paced and ever-changing environment where you equally work independently and collaboratively- the ability to juggle multiple processes and prioritize daily is a must.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.<br><br>Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are <strong>not legitimate</strong> and we recommend disregarding it immediately.</div>

Customer Success Manager

<div><strong>Location: <br></strong>Remote / Hybrid <br><strong>Apply By: <br></strong>Rolling <br><strong>Pay Rate:<br></strong>$20-22/hour<br><br><strong>Who We Are <br></strong>Servant Keeper is on a mission to multiply ministry impact.<br><br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people. <br><br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose. <br><br>Our Core Values aren’t just wall art — they’re how we operate: <br><br>🙌 Servant Heart – We lead by serving first <br>💪 Grit – We find a way, even when it’s hard <br>🚀 Never Satisfied – We improve relentlessly <br>🤝 Community – We are better together <br>✅ Do What You Say – Integrity is non-negotiable <br><br><strong>What You’ll Do </strong><br>As a Help Desk Agent, you are driven to ensure the success of our customers across the country. You are willing to go the extra mile to ensure that every single customer you interact with receives quick solutions to their problems.<br><br><strong>You will:</strong><br>- Provide exceptional customer service, primarily over the phone-- guiding partners through solutions, allowing them to return to work faster<br>- Assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner<br>- Collaborate cross-functionally with other departments<br>- Work at the office 2-3 times per month if you live within a 50-mile radius of the main office in Lock Haven, PA <br>- Show up with heart, hustle, and humility <br><br><strong>What You Bring </strong><br>- Genuine interest in serving faith-based organizations&nbsp;<br>- Clear, confident communication with strong listening skills&nbsp;<br>- Organization and self-motivation with sharp attention to detail&nbsp;<br>- Basic computer operations, Microsoft Windows &amp; Office applications</div>

Help Desk Agent

<div><strong>OVERVIEW</strong></div><div>We’re seeking a strategic and relationship-driven Account Supervisor to join our Client Service team at Masterworks. In this role, you’ll act as the primary liaison between our agency and a portfolio of faith -based mission-driven clients, leading the development and execution of integrated marketing strategies that advance their fundraising goals. You’ll be responsible for deepening client partnerships, identifying growth opportunities, and ensuring exceptional service delivery across campaigns. This position requires a blend of strategic thinking and execution, client advocacy, and team collaboration—and includes up to 20% seasonal travel to support key client relationships and events.</div><div><br></div><div><strong>RESPONSIBILITIES</strong></div><div><br></div><div><strong>Client Strategy &amp; Alignment</strong></div><ul><li>Serve as a strategic partner to clients, deeply understanding their mission, fundraising goals, and organizational priorities.</li><li>Align agency initiatives with client objectives, ensuring all work supports their broader impact.</li><li>Lead the planning and execution of integrated marketing strategies that drive measurable results.<br><br></li></ul><div><strong>Growth &amp; Business Development</strong></div><ul><li>Identify and pursue opportunities to expand client engagement through strategic recommendations, upsells, and cross-functional services.</li><li>Collaborate with internal teams to develop tailored solutions that enhance client value and drive long-term partnership growth.</li><li>Contribute to revenue growth by identifying white-space opportunities within existing accounts.</li></ul><div><br></div><div><strong>Client Advocacy &amp; Insights</strong></div><ul><li>Maintain a pulse on client trends, audience behavior, and market shifts to proactively inform strategic direction.</li><li>Provide data-driven insights and recommendations that position clients for sustained success.</li></ul><div><br></div><div><strong>Relationship Management &amp; Client Experience</strong></div><ul><li>Cultivate and sustain trusted client relationships through consistent communication, proactive problem-solving, and deep empathy for their mission.</li><li>Act as the voice of the client within the agency, ensuring their needs and feedback shape deliverables and outcomes.</li><li>Resolve client issues with urgency and professionalism, ensuring a high standard of service and satisfaction.</li></ul><div><br></div><div><strong>REQUIREMENTS (Knowledge, Skills &amp; Abilities)</strong></div><ul><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and time management skills.</li><li>Ability to think critically and solve problems.</li><li>Strong leadership skills.</li><li>Experience in project management.</li><li>Knowledge of marketing strategies, tactics, and channels (digital, social media, traditional, etc.).</li><li>Proficiency in marketing analytics and reporting tools.</li><li>Bachelor's degree in marketing, advertising, communications, or related field, preferred</li><li>5+ years of experience in account management or related roles.</li></ul><div><br></div><div><strong>MASTERWORKS</strong></div><div>Masterworks moves people to participate in world-changing causes using an integrated approach to marketing, fundraising, and branding.</div><div>We are a diverse company of movers and makers who care about their clients and each other. It’s not just a workplace — it’s a community with a culture of collaboration and passion! We are data-inspired analysts, motivated strategists, engaged project managers and storytelling creatives working together to change the world.</div><div>Because these things are true, we look for these behavioral competencies in potential staff members:</div><ul><li>Passion</li><li>Initiative</li><li>Curiosity</li><li>Integrity</li><li>Drive</li><li>Commitment</li><li>Problem Solving</li><li>Communication</li><li>Humility</li><li>Initiative</li><li>Risk Taking</li><li>Self-Mastery</li><li>Collaboration</li><li>Diversity</li><li>Tenacious</li></ul>

Account Supervisor

<div>As a <strong>Development Representative,</strong> you are a vital part of <strong>PreBorn!’s Development Team</strong>, responsible for cultivating and strengthening relationships with a <strong>portfolio of approximately 500-600 mid-level Ministry Partners (MnPs)</strong>. Your primary focus is <strong>building meaningful, trust-based relationships</strong> with these partners through strategic and intentional communication. By understanding their passions and motivations, you will <strong>enhance donor engagement, increase retention, and inspire greater generosity</strong> to advance PreBorn!’s mission.</div><div><br></div><div>This role is perfect for someone with <strong>exceptional relational skills, a heart for ministry, and a strategic mindset</strong>, who thrives in a <strong>high-touch donor engagement role</strong>.<br><br></div><div><strong>Key Responsibilities<br></strong><br></div><div><strong>Ministry Partner Engagement &amp; Relationship Building</strong></div><ul><li><strong>Cultivate and steward relationships</strong> with MnPs through <strong>phone calls, personalized emails, handwritten notes, gifts, and occasional visits</strong> to deepen engagement and connection.</li><li>Follow a <strong>structured communication plan</strong> while also being adaptable to the needs and interests of each MnP.</li><li><strong>Leverage a mix of automation and one-on-one communication</strong> to ensure timely and meaningful touchpoints with each MnP.</li><li><strong>Complete a set number of meaningful engagement calls per month</strong>, focusing on stewardship, gratitude, and ministry updates.</li><li><strong>Identify and understand MnP passions</strong>, aligning their giving with impactful ministry opportunities.</li></ul><div><br><strong>Donor Growth &amp; Retention</strong></div><ul><li><strong>Increase revenue annually</strong> by an established percentage through <strong>strategic donor engagement and upgraded giving levels</strong>.</li><li><strong>Increase donor retention rates</strong>, ensuring that active MnPs continue supporting the ministry.</li><li><strong>Lead targeted donor contact campaigns</strong>, including lapsed donor re-engagement, special project campaigns, and seasonal giving initiatives.</li></ul><div><br><strong>Collaboration &amp; Major Gift Pipeline Development</strong></div><ul><li>Work closely with <strong>Major Gift Officers (MGOs)</strong> to <strong>identify and cultivate MnPs</strong> who demonstrate potential for <strong>major giving</strong>.</li><li><strong>Identify a set number of MnPs per year</strong> who can be <strong>transitioned to major donor portfolios</strong> based on giving trends and engagement levels.</li><li>Partner with the broader <strong>Development Team</strong> to ensure MnPs receive consistent and compelling communication about the impact of their giving.</li></ul><div><br><strong>Systems &amp; CRM Management</strong></div><ul><li><strong>Effectively utilize Virtuous CRM</strong> to track donor interactions, record engagement details, and maintain accurate donor history.</li><li><strong>Analyze donor data and reports</strong> to identify opportunities for deeper engagement and giving growth.</li><li>Maintain meticulous records of all MnP communication and ensure timely follow-up on action items.</li></ul><div><br><strong>Qualifications &amp; Skills<br></strong><br></div><div><strong>Required:</strong></div><ul><li><strong>Passion for PreBorn!’s mission</strong> and a heart for donor stewardship and ministry partnership.</li><li><strong>Exceptional interpersonal and relational skills</strong>, with the ability to engage donors in meaningful, faith-driven conversations.</li><li><strong>Excellent communication skills</strong> (both verbal and written) and the ability to tailor messages to different audiences.</li><li><strong>Goal-oriented and results-driven</strong>, with a proven ability to meet donor engagement and fundraising targets.</li><li><strong>Highly organized and detail-oriented</strong>, capable of managing a large portfolio while ensuring timely follow-ups.</li><li><strong>Self-motivated and proactive</strong>, able to work independently while collaborating with the team.</li><li><strong>Comfortable using CRM systems</strong> (experience with <strong>Virtuous CRM</strong> is a plus).</li></ul><div><br></div><div><strong>Preferred:</strong></div><ul><li>Experience in <strong>nonprofit fundraising, donor development, ministry, or sales</strong>.</li><li>Background in <strong>mid-level donor relations, major gifts pipeline development, or donor engagement strategies</strong>.</li><li>Understanding of <strong>faith-based philanthropy and Kingdom-minded investing</strong>.</li></ul>

Development Representative

<div>Infinite Media is a media company that connects good-works brands with engaged Christians.</div><div><br></div><div>The Customer Success Manager at Infinite Media plays a pivotal role in ensuring our customers achieve their desired outcomes while using our products and services. As a Customer Success Manager, you will be the main point of contact for customers, helping them navigate their journey from onboarding to realizing ongoing value. Your efforts will be instrumental in driving customer satisfaction, reducing churn, and fostering long-term loyalty.</div><div><br></div><div><strong>Key Responsibilities:</strong></div><ul><li>Manage the customer onboarding process, ensuring a smooth transition from sales to product launch</li><li>Provide training sessions and resources to educate customers on best practices and maximize their use of our products.</li><li>Develop and maintain strong relationships with customers, ensuring they receive the support and guidance needed to achieve their goals.</li><li>Build strong, trusted relationships with clients through regular communication and strategic check-ins.</li><li>Proactively monitor performance and develop strategies to address potential issues before they become problems.</li><li>Lead regular check-ins and strategic discussions to ensure customers are using Infinite Media’s products effectively.</li><li>Use data-driven insights to inform and refine customer success strategies.</li><li>Collaborate across teams to address customer feedback and improve overall customer experience.</li><li>Identify opportunities for renewal, upselling, and cross-selling based on customer needs and product fit.</li><li>Work closely with the Director of Customer Success to align on strategic goals and initiatives.</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>2+ years of experience in marketing, advertising, or fundraising, ideally within an agency or client-facing environment.</li><li>Strong understanding of digital media campaigns, advertising metrics, and creative strategy.</li><li>Demonstrated success in a client-facing or customer success role.</li><li>Excellent organizational and project management skills; able to handle multiple clients and campaigns simultaneously.</li><li>Skilled in communication—both written and verbal—with a professional and positive demeanor.</li><li>Familiarity using tools like PageProof or similar review platforms is a plus.</li><li>Comfortable with data; able to interpret campaign results and translate them into client-friendly insights.</li><li>A team player with high emotional intelligence and a passion for helping others succeed.</li></ul><div><br><strong>What we offer:</strong></div><ul><li>Comprehensive health, dental, and vision coverage to support your well-being.</li><li>Paid vacation, sick leave, and holidays.</li><li>Flexibility to work from home &amp; relocate anywhere we’re authorized to employ you.&nbsp;</li><li>Opportunities to travel and engage directly with mission-driven clients.</li><li>Access to paid training, industry conferences, and continuous learning opportunities to foster your development.</li><li>Opportunities to engage in projects that make a meaningful impact, serving missions and causes that contribute to positive change.</li></ul>

<div><strong>About Ministry Designs</strong></div><div>&nbsp;</div><div>At Ministry Designs, we believe the local church is the hope of the world — and we’re passionate about helping churches reach more people and grow stronger communities through powerful websites and digital tools.</div><div>&nbsp;</div><div>We’ve served thousands of ministries, and now we’re looking for someone who shares that same passion to join our team and help churches thrive online.</div><div>&nbsp;</div><div><strong>About the Role</strong><br>&nbsp;</div><div>The <strong>Ministry Success Representative</strong> role is the heartbeat of our relationship with the churches we serve.</div><div>&nbsp;</div><div>You’ll be the person they turn to for help, guidance, encouragement, and expertise.</div><div>This isn’t just another customer service job, and it’s a ministry opportunity where every conversation can make an eternal impact.</div><div>&nbsp;</div><div>You’ll help churches get the most out of their websites, troubleshoot issues, and champion their success — all while being part of a supportive, mission-driven team.</div><div>&nbsp;</div><div><strong>Key Responsibilities</strong><br>&nbsp;</div><ul><li>Support churches by responding to questions and resolving challenges through email, chat, and phone.</li><li>Proactively guide ministries in how to best utilize their Ministry Designs websites and tools.</li><li>Accurately document interactions, progress, and resolutions.</li><li>Collaborate internally to escalate and resolve more technical issues when needed.</li><li>Stay organized using systems like HubSpot (CRM) and ClickUp (task management).</li><li>Continuously learn and adapt as our platform evolves to better serve churches.</li></ul><div>&nbsp;</div><div><strong>What We’re Looking For</strong><br>&nbsp;</div><ul><li>A heart for the local church — you believe in what churches are doing and want to help them succeed.</li><li>Fast learner who is resourceful, tech-savvy, and loves solving problems.</li><li>Highly organized and detail-oriented — you don’t let things slip through the cracks.</li><li>Excellent communication skills — clear, professional, and warm.</li><li>Experience with HubSpot CRM and ClickUp is highly preferred.</li><li>High School diploma or equivalent (required).</li><li>Previous customer service, tech support, or ministry experience is a plus, but not required if you’re the right fit.<br>&nbsp;</li></ul><div><strong>Why Join Ministry Designs?</strong><br>&nbsp;</div><ul><li>Mission-Driven Work: Everything you do helps churches expand their reach and impact.</li><li>Flexible Work Environment: Join us in person at our Battle Creek office or work remotely.</li><li>Competitive Pay: Earn a strong wage while doing meaningful work.</li><li>Opportunities for Growth: As we grow, you’ll have opportunities to grow with us.</li><li>Supportive Team Culture: Work with people who care deeply about the mission — and about each other.<br>&nbsp;</li></ul><div>If you’re passionate about serving ministries, quick to learn new skills, and excited to be part of something bigger than yourself, we’d love to meet you.<br>&nbsp;</div><div>Apply today and start making a difference that lasts.</div>

Remote Christian Customer Support Jobs

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