<div><strong>MailWell: Data Services<br></strong>masterworks.agency<br><br></div><div><strong>General Description:</strong></div><div>The Marketing Data Specialist will leverage data management tools to clean, prepare and deliver audiences selected for marketing efforts. This role selects data based on written targeting strategies, works with our project management, client engagement and analytics teams to ensure accuracy, then prepares and delivers marketing files for use by a vendor or an internal marketing team.&nbsp;<br><br></div><div><strong>Primary Responsibilities:</strong></div><ul><li>Follow established processes to select audiences and prepare data for marketing efforts, delivering on the project requirements with a very high degree of accuracy.</li><li>Incorporate data from multiple sources using a variety of data software tools which include Google BigQuery, Microsoft Excel, Matillion, and Magnus.</li><li>QC data elements for projects received from clients, transformed data, final output file, and reports. &nbsp;</li><li>Partner with developers, analysts, project management, and client engagement teams to gather documentation and instructions necessary to complete data projects on time.</li><li>Create and update documentation on current processes for the data team and&nbsp; other agency teams, client contacts, and third-party data partners.</li><li>QC your work and the work of team members for data quality, process and accuracy.&nbsp;</li><li>Troubleshoot data errors and anomalies, and provide recommended solutions.</li><li>Perform ad-hoc queries as needed to answer questions about the data.&nbsp;</li><li>Create data query logic from non-technical requests.&nbsp;</li><li>Escalate any data or project issues to the Data Services Manager, as required.</li></ul><div><br></div><div><strong>Professional Competencies:</strong></div><ul><li>An adaptable and resilient mindset, comfortable with a dynamic work environment and evolving technological landscape</li><li>A very high level of attention to detail&nbsp;</li><li>Excellent organizational skills&nbsp;</li><li>Proactive communication&nbsp;</li><li>Ability to multi-task&nbsp;</li><li>Ability to manage assigned tasks and projects to ensure they are completed on schedule</li><li>Self-directed and able to work at peak performance in a fast-paced, production-oriented environment&nbsp;</li><li>A desire to work as part of a team in a collaborative environment</li><li>Ability to think critically and think outside the box</li><li>A commitment to continuous learning</li></ul><div><br></div><div><strong>Technical Competencies:</strong></div><ul><li>Knowledge of database relationships and architecture</li><li>Demonstrated ability to quickly learn and adapt to new software, tools, and technological advancements</li><li>Proficiency with Google Workspace and Microsoft Office Suite</li><li>Intermediate coding language skills (SQL, etc)</li><li>Proficiency in data management tools appropriate to this position:<ul><li>Relational database tools&nbsp;</li><li>Data encryption and transfer technologies (SFTP or use of APIs)&nbsp;</li><li>Cloud-based data lake technologies such as Google Big Query</li><li>Knowledge of basic direct mail and digital marketing metrics a plus</li></ul></li></ul><div><br></div><div><strong>Work Experience:</strong></div><ul><li>1+ years of experience in a related field (data science, database management, analytics, information technology, or marketing analytics)</li></ul><div><br></div><div><strong>Educational Requirements:&nbsp;</strong></div><ul><li>Bachelor’s Degree in a related field (data science, data analytics, data technology, database management, software and data engineering, information technology, applied mathematics, computer science)</li></ul>

Marketing Data Specialist

<div><strong>About Subsplash</strong></div><div>Subsplash is an exciting, award-winning team of 290+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 17,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to<a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm"> Glassdoor</a> and see for yourself!</div><div><br><strong>About the Team&nbsp;</strong></div><div>The Subsplash Product &amp; Engineering Team is responsible for all products that the company develops including the App Platform and Merchant Services. We are a team of designers, developers, and coordinators, creating polished experiences for our clients and end users. The P&amp;E Team is responsible for the entire user experience including: End-User Mobile Apps, the Subsplash Dashboard (our Content Management System), Subsplash Giving (Our Donation and Merchant Services Platform), Media services, the Web App, backend data feeds, analytics, and more. The Product Team supports our Clients by providing a unified set of tools to help reduce administrative overhead so Clients can focus on their core mission and expand their reach.</div><div><br><strong>About the Role</strong></div><div>As a Security Engineer II, you will report to the Sr. Engineering Manager, Site Reliability Engineering and join a team of Site Reliability Engineers (SRE) and Data Engineers. You treat security concerns as first-class citizens and will prioritize industry best practices. You will work closely with Software Engineers and product team members to help them embed security tools and practices across all teams and phases of the software development lifecycle. You will collaborate closely with SREs, software architecture, IT and other roles to measure and report on cloud systems security compliance. You recognize the importance of stability, scalability, and uptime, with a critical focus on the security of our software systems and infrastructure. You enjoy helping colleagues identify important security vulnerabilities and supporting them to contribute meaningful improvements to the Subsplash products and platform.</div><div><br><strong>Your Priorities</strong></div><ul><li>Drive for and enable proactive identification, analysis, and remediation of security vulnerabilities in our software codebases and cloud infrastructure systems</li><li>Respond to manage our pen testing and bug bounty programs</li><li>Focus on selecting, integrating, and operating apps and tools that multiply individual efforts by automating preventative strategies, to help drive down manual, reactive tasks&nbsp;</li><li>Work in partnership with Software Architecture, Risk/Compliance, the SRE team, and other partners, to integrate security capabilities into the software development lifecycle (SDLC).</li><li>Participate in security reviews, threat modeling, and security improvement workshops</li><li>Promote awareness of, and adherence to, secure coding best practices and standards</li><li>Influence the strategy and implementation of security solutions, advocating for DevSecOps principles and identifying effective and efficient security guardrails</li><li>Prioritize secure, scalable, observable code and infrastructure with a bias towards continuous improvement</li><li>Design, develop, integrate, and maintain our core security tooling (e.g. SAST/DAST, SCA, etc.), driving adoption and iteration to provide clear value to engineering teams</li><li>Maintain great communication with engineers and colleagues to help bridge the gap between compliance requirements and security solution implementation and iteration</li><li>Participate in the team’s on-call rotation as needed, acting as the primary security subject matter expert for high-severity or escalated security incidents</li><li>Partner with the IT team to provide security consultation and technical expertise with ad hoc projects and requests</li><li>Act as the primary technical subject matter expert for the cybersecurity remediation project, working in lockstep with the SRE Manager and SRE team to implement solutions and track progress toward successful, timely completion.</li></ul><div><br><strong>Compensation</strong></div><div>The total compensation for this role will be between $140,000 - $175,000/yr.</div><div><br></div><h3><strong>Required Education + Experience</strong></h3><ul><li>At least 3 to 5 years of full-time experience in a security engineering or similar role in a group/team environment</li><li>Familiarity with common web application and network security concepts, threats, and vulnerabilities (e.g., OWASP Top 10)</li><li>Experience with security best practices across different technology stacks (e.g., server-side, client-side, mobile)</li><li>Proven ability to design and implement secure architectures in a cloud-native environment, including experience conducting threat modeling and security design reviews</li><li>Embracing the Agile and feature-driven development processes</li></ul><div><br></div><h3><strong>Desired Skills + Experience</strong></h3><ul><li>Bachelor of Science in Computer Science, Computer Engineering, Cybersecurity, or equivalent experience</li><li>Experience with security features and tools available from cloud providers such as AWS, Azure, and GCP</li><li>Experience with security testing tools (e.g., SAST, DAST, penetration testing tools)</li><li>Experience with configuration management and infrastructure as code tools (e.g., Terraform, Ansible)</li><li>Knowledge of data security best practices related to PCI/DSS, HIPAA, or other compliance standards</li><li>Understanding of AI security best practices and prompt injection prevention and identification</li><li>Familiar with common security frameworks and standards (e.g., ISO 27001, NIST, SOC 2)</li><li>Experience with REST API microservice architecture, securing container runtimes, Kubernetes, and related cloud-native workload security principles and practices</li><li>Familiar with good security engineering principles such as: least privilege, defense-in-depth, security automation, etc.</li><li>Experience identifying and protecting against security risks such as XSS, SQL Injection, SSRF, insecure direct object references, and session hijacking.</li><li>Experience in developing secure codebases using Git or similar version control systems</li><li>Working understanding of OAuth2, OIDC, and other authentication/authorization protocols</li><li>Knowledge of Continuous Integration, Continuous Delivery, LEAN, and SOLID principles as they relate to security</li></ul><div><br><strong>You are…</strong></div><ul><li><strong>Passionate: </strong>You demonstrate our core values of Humility, Innovation, and Excellence</li><li><strong>Trustworthy: </strong>You understand the importance of confidentiality with sensitive information</li><li><strong>Organized:</strong> You naturally have the ability to prioritize multiple projects and tasks</li><li><strong>A Communicator:&nbsp; </strong>You have a knack for clear and concise communication&nbsp;</li><li><strong>A Driver:</strong> You are smart, persistent, and not easily blocked</li><li><strong>A Learner:</strong> You are committed to growing and staying current with new technologies</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not <strong>currently</strong> reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off (Accrual rate of 15 days for the first year and then 20 vacation days per year beginning on your 1 year anniversary), Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br><em>This position is classified as Full-time/Exempt. Primary position hours are 7:30 am to 4:30 pm Mon-Fri.</em></div>

Security Engineer II

<div>&nbsp;<strong>The Job</strong></div><div>The Senior Salesforce Developer will design, develop, and maintain software applications and back-office systems. The position will be writing the code that powers our ministry.&nbsp;</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Design and develop Lightning Web Component Open Source (LWC OSS) applications that securely communicate to, and pull from, the Salesforce platform within LWC OSS</li><li>Using Agile development methods, design and develop custom applications on the Salesforce platform utilizing Apex, Visualforce, and Lightning Web Components on the Salesforce / force.com platform for Christian Care Ministry’s websites/portals, internal business processes, back-office systems, and mobile applications&nbsp;</li><li>Build software that allows our employees to delight our members</li><li>Explore and recommend new technology platforms and capabilities</li><li>Participate in agile development teams, constantly improving quality</li><li>Cross-train with senior development staff in the maintenance of applications, databases, and stored procedures</li><li>Provide mentorship of other developers; taking ownership of key development initiatives as assigned</li><li>Manages integration initiatives and implementation of third-party plug-ins</li><li>Participate in code reviews&nbsp;</li><li>Develop robust Apex and JavaScript Jest test cases that thoroughly validate both positive and negative scenarios, ensuring high code coverage and reliable application behavior</li><li>Collaborate with UI/UX Designers to help contribute to the design and implementation of scalable, high-performance Salesforce solutions, ensuring alignment with enterprise architecture and business goals</li><li>Mentor and coach junior and mid-level developers, fostering a culture of continuous learning, code quality, and best practices</li><li>Take ownership of end-to-end solution delivery, including requirements gathering, technical design, development, testing, deployment, and post-release support</li><li>Contribute to and maintain comprehensive technical documentation, including solution designs, data models, integration specifications, and development standards to support knowledge sharing and long-term maintainability&nbsp;</li></ul><div><br></div>

Senior Salesforce Developer

<div>&nbsp;</div><div>The Principal Software Solutions Architect (PSA) leads technology solution design efforts within one of Christian Care Ministry’s domain pillars, following the CCM SDLC process. The PSA acts as the bridge between non-IT stakeholders and the software development staff, crafting technology and feature roadmaps, delivering requirement specifications, establishing architectural standards and working directly with the software delivery team to ensure quality development and release of features. The PSA coordinates with our project managers to ensuring organizational alignment in terms of timelines, commitments, and status.&nbsp; The development projects are critical, high value initiatives that are part of a larger enterprise IT strategy.&nbsp;</div><div>During the project design efforts, the Principal Solutions Architect leads the team of Architects and UX Research/Designers, and partners with PMO, IT Infrastructure, Production Operations, and Security/Compliance teams, to design solutions that will be implemented by CCM IT Delivery teams, in order to provide efficient, value-based services to CCM Internal Users and to CCM Members.&nbsp; Additionally, PSA works closely with the manager of Design and Architecture to ensure the successful realization of the enterprise architecture roadmap and strategy. This includes providing input into the enterprise architecture, representing the PSA’s domain pillar.</div><div><br>The Principal Solutions Architect – with a background in the various technologies and stacks (JavaScript/NodeJS/ExpressJs/React/Postgres, Salesforce/Lightning Web Components OSS, .NET/SQL Server, Web Services) – works on the solution design related to various elements of CCM’s platforms, and will address business/user impact, application integration, data integration and migration, security, networking, deployment, and user access.&nbsp; They will also conduct requirements-gathering from end users, stakeholders, and other SMEs.</div><div><br>The Principal Solutions Architect is a key technical leader within our organization, mentoring Senior Solutions Architects and software developers in architecture, technology, and leadership.&nbsp;</div>

Principal Software Solutions Architect

<div><strong>Who We Are<br></strong><br></div><div>CV (Christian Vision) is a global organization that exists to introduce people to Jesus and encourage them to become his true followers. Founded in 1988 by Robert Edmiston, CV is driven by a pioneering spirit embracing creativity and innovation to advance evangelism through new horizons, in both physical and digital realms.</div><div><br></div><div><strong>Job overview<br></strong><br></div><div>We are seeking a skilled, creative, and strategic<strong> Bot Creator</strong> who shares our passion for evangelism and wants to join our dynamic team. The Bot Creator is responsible for setting up, testing, implementing, and maintaining chatbot and automation solutions across various platforms to support Social Direct’s goals. It involves hands-on work to build, update, and troubleshoot chatbots while managing project details and ensuring all tasks are completed accurately and on time. The position focuses on practical implementation, administration, and quality assurance, ensuring bots are tested, compliant, and effective. The candidate will collaborate with tech, data, and localisation teams, maintaining strong communication and documentation. This role suits someone with excellent attention to detail, strong organisational skills, and the ability to manage multiple priorities while confidently executing chatbot tasks—rather than deep technical expertise.<br><br></div><div><strong>Specific Responsibilities<br></strong><br></div><ul><li>Set up, test, and maintain chatbots and automation bots across platforms such as websites, messaging apps, and social media.</li><li>Configure, update, and troubleshoot chatbot systems to ensure all components function accurately and efficiently.</li><li>Deploy and test bots, focusing on functionality, accuracy, and issue resolution, while documenting results clearly.</li><li>Track, analyse, and report A/B test outcomes, presenting findings in a structured and actionable format.</li><li>Support the design of intuitive, user-friendly customer journeys for seekers and users across all chatbot interactions.</li><li>Collaborate closely with Localisation Manager, Localisation, and Tech teams to ensure alignment with Social Direct’s strategic objectives.</li><li>Prepare and maintain detailed documentation, spreadsheets, and reports on chatbot configurations, updates, and performance.</li><li>Maintain consistency in tone, accuracy, and messaging across all bots, including managing multi-language translations with localisation teams.</li><li>Manage deadlines, monitor implementation progress, and ensure deliverables meet quality and performance standards.</li><li>Understand and apply chatbot data analysis to monitor quality, accuracy, and user experience.</li><li>Contribute to product roadmaps, sprint planning, and feature development through effective coordination, reporting, and follow-up.</li><li>Act as the main point of contact for chatbot updates, ensuring clear communication, compliance with platform policies, and strong version control for long-term scalability.</li><li>As part of a global organisation, you will be required to collaborate across time zones, which may involve out-of-hours availability.<br><br>&nbsp;</li></ul><div><strong>General Responsibilities<br></strong><br></div><div>Fulfil all duties outlined above for this specific role, and as directed below for all team members within CV. This includes, but is not limited to:<br><br></div><ul><li>Actively pursue personal, professional, and spiritual growth.</li><li>Contribute positively to our team culture by upholding CV’s values in attitude and action.</li><li>Comply with all CV policies, procedures, and regulatory requirements.</li><li>Maintain confidentiality and demonstrate integrity in all matters.</li><li>Engage fully in staff and team meetings, collaboration, and communication.</li><li>Commit to continuous learning and development as needed for the role.</li><li>Foster respectful, clear, and constructive communication across all interactions.</li><li>A practising Christian in full agreement with the CV Statement of Faith.&nbsp;</li><li>Actively involved in a local church or Christian faith community.&nbsp;</li><li>Committed to living according to biblical values.</li></ul><div>&nbsp;</div><div><strong>Skills, Experience and Education<br></strong><br></div><ul><li>Strong hands-on administrative and implementation skills with excellent attention to detail.</li><li>Experience managing or executing digital projects, workflows, or content operations.</li><li>Ability to follow established processes and document outcomes accurately.</li><li>Strong collaboration skills with cross-functional teams</li><li>Comfortable working with multi-language chatbots and collaborating with international teams.</li><li>Analytical and organised, with a focus on delivering high-quality, error-free work.</li><li>Comfortable working in a fast-paced, agile environment</li><li>Proficiency in using spreadsheets, dashboards, task management tools, or project tracking software</li><li>No advanced technical expertise required, but willingness to learn and confidently use chatbot platforms and automation tools is essential.</li><li>Bachelor’s degree or 2 years experience in Administration, Operations, Communications, or Project Management.</li></ul>

Bot Creator

<div>What would it be like to use your gifts in strategy, technology, innovation, and operations to build an agile infrastructure for ministry growth? Here at Alpha Canada, that is what we do and who we do it with everyday.&nbsp;<br><br></div><div>This role bridges vision and execution—Leading the translation of strategic priorities into practical structures, processes, and rhythms across the organization. This is a leadership role focused on <strong>mobilizing people, guiding innovative change, and stewarding organizational health</strong> as Alpha Canada grows. The Director of Technology &amp; Operations ensures that Alpha Canada’s vision is supported by strong, scalable operational and technical systems.&nbsp;<br><br></div><div><strong>What we’re looking for</strong></div><div>We are looking for an entrepreneurial, collaborative leader who works closely with every team, executive leadership, and ministry partners to help the organization operate with integrity, excellence, and faithfulness. You will serve as the overseer for organization-wide system and process decisions while building alongside leaders and staff. This role requires someone who can lead through influence, guide teams through change, and make thoughtful decisions that balance innovation, stewardship, and care for people. We are interested in a candidate who is comfortable working in ambiguity, leading others through it, and designing structures. The ideal candidate has a stewardship mindset and is capable of navigating complexity to lead with calm and clarity. You should be an early-adopter of digital tools with strong strategic thinking paired with hands-on operational leadership, execution, and the ability to bring others with you.<br><br></div><div><strong>What You Get to Do</strong></div><ul><li><strong>Design Systems for Growth:</strong> Lead the design and implementation of operational systems and tools that support long-term scalable growth.</li><li><strong>Lead Digital Strategy:</strong> Provide leadership and oversight of the ministry’s software stack and steward the selection and use of digital tools.</li><li><strong>Drive Automation:</strong> Develop automation and digital solutions that empower staff to focus more deeply on ministry work.</li><li><strong>Champion Adoption:</strong> Lead organizational change and adoption, ensuring consistent, agreed-upon systems and workflows consistently understood, adopted, and sustained across teams, while supporting leaders and staff through transitions.</li><li><strong>Manage Risk:</strong> Maintain an organizational risk register with data and technology</li><li><strong>Operational Leadership:</strong> Oversee agile organizational operations and provide leadership to staff in Salesforce, data, and IT management.</li><li><strong>Facilitate Collaboration:</strong> Establish and steward operational rhythms that support cross-team collaboration and identify bottlenecks to efficiency.</li><li><strong>Champion a culture of thoughtful experimentation</strong>, piloting new tools, processes, and approaches to improve effectiveness while balancing risk and stewardship.</li></ul>

Director of Technology and Operations

<h3><strong>About Subsplash</strong></h3><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br></div><h3>About the Team</h3><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget.</div><div><br></div><h3>About the Role</h3><div>The IT Support Engineer is a high-impact role designed to bridge the gap between technical execution and strategic IT operations. Reporting to the Sr. Director of Risk, Compliance &amp; IT, your goal is twofold: provide expert Tier 3 support and, more importantly, pioneer the automated solutions that eliminate recurring issues. You will be the problem-solver who looks at our 4,000+ annual tickets as data points to automate out of existence, rather than just tickets to solve. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm, and this role embodies these qualities and serves as a model for the team.</div><div><br></div><h3><strong>Compensation</strong></h3><ul><li>The total compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br></div><h3><strong>Hours</strong></h3><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br></div><h3><strong>Essential Functions of This Role:</strong></h3><div><strong>1. Systemic Automation &amp; Scaling</strong></div><ul><li><strong>Identity Lifecycle Management:</strong> Lead the administration of <strong>Okta</strong> and <strong>Google Workspace</strong>. Architect automated provisioning/deprovisioning workflows to ensure security and a "Day 1 ready" onboarding experience.</li><li><strong>Zero-Touch Deployment:</strong> Own the <strong>Jamf Pro/Intune</strong> environment to maintain a Zero-Touch hardware lifecycle, ensuring devices ship directly to users and configure themselves without manual IT intervention.</li><li><strong>Workflow Automation (iPaaS):</strong> Identify and implement automation opportunities using tools like <strong>Zapier or Workato</strong> to bridge gaps between HRIS, Identity, and Communication platforms.</li><li><strong>Ticket Deflection:</strong> Proactively identify ticket clusters and implement technical solutions, such as AI-powered Slack bots or API-based scripts, to increase ticket deflection and empower user self-service.</li><li><strong>Endpoint Health:</strong> Manage the deployment and health of our security stack via MDM. Act as the internal point of contact for our <strong>MDR provider</strong>, assisting in the remediation of flagged endpoint vulnerabilities.</li></ul><div><br><strong>2. Advanced Support &amp; Shift Ownership</strong></div><ul><li><strong>PT Operational Coverage:</strong> Provide dedicated IT support and oversight during Pacific Time business hours, ensuring consistent service levels for our remote workforce after the ET team concludes their day.</li><li><strong>Advanced Technical Resolution:</strong> Serve as a lead technical resource for intricate software, hardware, and SaaS connectivity challenges, utilizing deep diagnostics to find permanent solutions for remote users.</li><li><strong>Virtual Asset Management:</strong> Oversee the remote hardware lifecycle and vendor relationships, ensuring hardware procurement and shipping processes are efficient and within budget.</li><li><strong>Digital "Concierge" Support:</strong> Provide high-energy, delightful technical support via Slack, web, and remote-access tools, maintaining a strong connection with a distributed team.</li></ul><div><br><strong>3. Documentation &amp; Mentorship</strong></div><ul><li><strong>Standardization:</strong> Develop the source of truth for IT processes. Create technical documentation and SOPs that ensure operational consistency across all time zones.</li><li><strong>End-User Empowerment: </strong>Design and deliver remote training programs that teach users how to leverage our tech stack effectively, reducing "how-to" inquiries and empowering self-reliance.</li></ul><div><br></div><h3><strong>Required Education and Experience:</strong></h3><ul><li><strong>Experience:</strong> 5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams.</li><li><strong>Identity Management:</strong> Deep hands-on experience with <strong>Okta</strong> (IdM/SSO) in a production environment.</li><li><strong>MDM Expertise:</strong> Proficiency in <strong>Jamf Pro</strong> or <strong>Microsoft Intune</strong> for remote endpoint management.</li><li><strong>AI &amp; Automation:</strong> Demonstrated ability to use <strong>AI tools</strong> (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (<strong>Bash or Python</strong>) to eliminate repetitive tasks.</li><li><strong>Technical Breadth:</strong> Expert-level support for <strong>macOS</strong> and <strong>Google Workspace</strong>; comfortable supporting Windows as needed.</li></ul><div><br></div><h3><strong>Desired Qualifications:</strong></h3><ul><li><strong>Advanced Certifications:</strong> <strong>Jamf Pro (300 or higher)</strong>, <strong>Okta Certified Administrator</strong>, or specialized security certifications (e.g., <strong>SC-300</strong>, <strong>GCW</strong>).</li><li><strong>Infrastructure as Code &amp; Logic:</strong> Familiarity with automation logic or low-code platforms (e.g., <strong>Workato, Zapier, Rewatch, or Tines</strong>) to create "self-healing" IT workflows.</li><li><strong>Implementation:</strong> Hands-on experience deploying or tuning <strong>AI-powered service desk tools</strong> (e.g., Rovo, Gemini, or specialized LLM-based integrations) to drive ticket deflection.</li><li><strong>Security Frameworks:</strong> Practical knowledge of <strong>SOC2, ISO 27001, or NIST</strong> standards, specifically regarding how IT operations support remote-first compliance.</li></ul><div><br></div><h3><strong>Location</strong></h3><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.<br><br>We are not sponsoring relocation for this role so unfortunately, if you do not <strong>currently </strong>reside in one of these states, we are unable to consider your application.</div><h3><br><strong>Benefits</strong></h3><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div>

IT Support Engineer

<div>Habitat for Humanity International (HFHI) is seeking a collaborative Agile program leader to join our highly-skilled team as a <strong>Release Train Engineer (RTE)</strong>. We’re looking for someone with extensive C-Level exposure and experience to act as a strategic leader within the IT Project Management Office (PMO) organization. This role combines Agile leadership with Technical Program Management expertise to drive enterprise-scale delivery of technology initiatives. The RTE partners closely with cross-functional stakeholders to align roadmaps with business priorities, provide transparent executive-level status reporting, and coach delivery teams to achieve operational excellence. The RTE also manages and optimizes the flow of value through the Agile Release Train (ART), escalates impediments, helps manage risk, and drives relentless improvement.<br><br><strong>This position may be based remotely within the U.S. and requires 10% domestic travel.<br><br>RESPONSIBILITES:</strong><br><br><strong>* Manage Flow</strong><br>- Drive relentless improvement in ART flow to ensure continuous delivery of valuable features to customers.<br>- Facilitate the removal of impediments as needed.<br>- Lead Value Stream Mapping to identify delays, reduce waste, and improve time-to-market.<br><br><strong>* Facilitation and Coordination</strong><br>- Facilitate PI Planning events.<br>- Coordinate and lead ART ceremonies, including Coach Sync, System Demos, and Inspect &amp; Adapt workshops.<br>- Design and deliver custom workshops.<br>- Provide SAFe training to teams and stakeholders.<br>- Ensure effective communication and collaboration within the ART and across external teams.<br><br><strong>* Leadership and Coaching</strong><br>- Coach and mentor Scrum Masters/Team Coaches, Product Owners, and ART team members.<br>- Promote a culture of continuous improvement and agile best practices.<br>- Drive PI execution and ensure alignment with business objectives.<br><br><strong>* Risk Management</strong><br>- Identify and manage risks and dependencies across the ART.<br>- Escalate and track impediments for timely resolution.<br>- Ensure adherence to SAFe principles and practices.<br><br><strong>* Metrics and Reporting</strong><br>- Track and communicate key metrics to monitor ART performance.<br>- Analyze data to support decision-making and improvement initiatives.<br>- Provide regular progress, risk, and outcome updates to stakeholders.<br><br><strong>* Collaboration and Communication</strong><br>- Build strong relationships with stakeholders, including Product Management, Solution Architects, and Business Owners.<br>- Ensure transparency and alignment of priorities across the ART.<br>- Act as a liaison between the ART and other organizational units.<br><br><strong>* Continuous Learning</strong><br>- Stay current on Lean-Agile trends through books, podcasts, articles, and webinars.<br>- Keep up-to-date with SAFe training enablements and resources.<br>- Attend SAFe conferences and maintain proficiency with the latest Agile tools.<br><br><strong>REQUIREMENTS:</strong><br>* Bachelor’s degree in Information Technology, Computer Science or related field.<br>* 5+ years of experience implementing Agile methodologies.<br>* SAFe Release Train Engineer.<br>* Proven leadership skills, including exceptional communication and interpersonal skills in English.<br>* Strong technical background in information technology management.<br>* Proven track-record of successfully leading PI planning, aligning teams, and collaboration across teams and stakeholders.<br>* Strong knowledge and comprehension of Lean Agile frameworks and principles and Scaled Agile Framework (SAFe).<br>* Experience in organizing, directing, and managing activities related to building and maintaining software releases.<br>* Knowledge of system development life cycle methodologies.<br>* Strong critical thinking, problem-solving, and conflict-resolution skills.<br>* Ability to work effectively in a fast-paced and dynamic environment.<br>* <strong>Active support of HFHI values and commitments:</strong><br>- Humility – We are part of something bigger than ourselves.<br>- Courage – We do what’s right, even when it is difficult or unpopular.<br>- Accountability – We take personal responsibility for Habitat’s mission.<br>- Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.<br><br><strong>PREFERRED:</strong><br>* SAFe PRACTICE CONSULTANT (SPC).<br>* SAFe Scrum Master Certification.<br>* Certified Project Management Professional (PMP).<br>* Experience with Continuous Integration and Continuous Delivery strategies.<br>* Experience working in a fully-remote environment.<br>* Experience working with non-profit organizations.<br><br><strong>The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $119,510-140,600 per year.</strong></div>

Release Train Engineer

<div><strong>Position Summary<br></strong><br></div><div>The Data Architect will design, build, and maintain PreBorn’s data architecture to ensure reliable, secure, and scalable data systems that support fundraising, program impact reporting, operations, and leadership decision-making. The role will also steward the ministry’s data ecosystem by helping manage relationships with external vendors and partners. This role bridges technical execution with organizational strategy, ensuring data is accessible, trustworthy, and aligned with PreBorn’s mission.<br><br></div><div><strong>Key Responsibilities<br></strong><br></div><div><strong>Data Architecture &amp; Strategy<br></strong><br></div><ul><li>Design and maintain enterprise data architecture, including data models, schemas, and integration patterns</li><li>Develop and document data standards, governance practices, and best practices</li><li>Align data architecture with organizational goals, reporting needs, and growth plans</li><li>Develop an annualized data roadmap aligned to ministry priorities</li></ul><div><br><strong>Hands on Data Integration &amp; Systems<br></strong><br></div><ul><li>Architect and manage integrations between CRM systems (e.g., donor management), financial systems, program databases, and third-party platforms</li><li>Oversee ETL/ELT pipelines to ensure data accuracy, consistency, and availability</li><li>Support migration and modernization of legacy data systems when needed</li></ul><div><br><strong>Analytics &amp; Reporting Enablement<br></strong><br></div><ul><li>Partner with leadership, fundraising, program, and operations teams to understand reporting and analytics needs</li><li>Enable dashboards and analytics tools by ensuring clean, well-structured data</li><li>Support impact measurement, donor reporting, and compliance requirements</li><li>Enable self-service analytics where appropriate</li></ul><div><br><strong>Data Security &amp; Compliance<br></strong><br></div><ul><li>Ensure data security, privacy, and access controls in accordance with best practices and applicable regulations</li><li>Implement data quality monitoring and validation processes</li><li>Support disaster recovery and business continuity planning for data systems</li><li>Document system changes, decisions and issues</li><li>Act as the primary escalation point for data issues</li></ul><div><br><strong>Collaboration &amp; Leadership<br></strong><br></div><ul><li>Collaborate with developers, analysts, and external vendors</li><li>Provide technical guidance and mentorship related to data architecture</li><li>Translate complex technical concepts into clear explanations for non-technical stakeholders</li><li>Translate organizational data needs into clear technical requirements for vendors and external partners</li><li>Ensure vendor solutions integrate cleanly into the broader data architecture and do not create unnecessary technical debt</li></ul><div><br><strong>Required Qualifications<br></strong><br></div><ul><li>Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or related field (or equivalent experience)</li><li>5+ years of experience in data architecture, data engineering, or related roles</li><li>Strong experience with relational databases and data modeling</li><li>Experience integrating CRMs, financial systems, and cloud-based platforms</li><li>Familiarity with data warehousing, ETL tools, and analytics platforms</li><li>Experience collaborating with external vendors and consulting partners</li><li>Strong documentation and communication skills</li></ul><div><br><strong>Preferred Qualifications<br></strong><br></div><ul><li>Experience working in a nonprofit or mission-driven organization</li><li>Experience with cloud data platforms (e.g., Azure, AWS, or Google Cloud)</li><li>Knowledge of donor management or fundraising systems</li><li>Familiarity with BI tools (e.g., Power BI, Tableau, Looker)</li><li>Understanding of data governance and master data management</li><li>Experience supporting executive dashboards and KPI frameworks</li></ul><div><br><strong>Core Competencies<br></strong><br></div><ul><li>Mission alignment and servant leadership mindset</li><li>Analytical thinking and problem-solving</li><li>Attention to detail and data integrity</li><li>Collaboration across technical and non-technical teams</li></ul>

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