<div><strong>About Subsplash</strong></div><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve pioneered the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Reviews/Subsplash-Reviews-E949698.htm">Glassdoor</a> and see for yourself!</div><div><br><strong>About the Team</strong></div><div>The Platform Support Team is a growing group of technically-inclined team members working to help clients learn and make the most of the Subsplash Platform. The secret to this team’s success is its wide array of skills. There are tech gurus, customer service geniuses, operations wizards, and amazing writers, all of whom contribute something unique to the team. If you like learning, teaching, technology, and animated GIFs, then you will fit right in!&nbsp;</div><div><br><strong>About the Role</strong></div><div>As the Onboarding Specialist, you will report to the Onboarding Manager. The Onboarding Specialist welcomes the client post-sale and curates the onboarding experience to optimize client retention, maximum adoption of services and delivering delight. You will excel in teaching the client how to use Subsplash tools, understand our diverse services and usher them through the process to realize their value.&nbsp;</div><div><br><strong>Your Priorities&nbsp;</strong></div><ul><li>Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design</li><li>Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing</li><li>Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup</li><li>Reviewing client apps for quality assurance</li><li>Working with your team on new projects and ideas to better the client experience</li><li>Troubleshooting complex issues</li></ul><div><br><strong>You Are...</strong></div><ul><li><strong>A Skilled Communicator:</strong> You’re a strong writer and comfortable on the phone</li><li><strong>A Subsplash Platform expert:</strong> including all areas related to onboarding for the App, Giving, SnapPages, and future products.&nbsp;</li><li><strong>Technical:</strong> You enjoy learning about new technology and understanding how things work. You can build a Subsplash app that will pass review in under one hour and translate a client’s previous website into a SnapPages site within 3 hours.&nbsp;</li><li><strong>A Problem Solver:</strong> You’re a critical thinker by nature and love solving puzzles</li><li><strong>Empathetic:</strong> Helping other people makes you happy</li><li><strong>A Good Teacher:</strong> You can make complex concepts seem simple</li><li><strong>An Awesome Human Being: </strong>You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow</li></ul><div><br><strong>Qualifications</strong></div><ul><li>2 years of customer service experience</li><li>Experience using systems like Zendesk, JIRA, Asana, and Google Apps</li></ul><div><br><strong>Bonus Qualifications</strong></div><ul><li>Basic coding knowledge</li><li>Experience with Photoshop and/or other image manipulation and design programs</li></ul><div><br><strong>Compensation</strong></div><ul><li>The total compensation for this role is between $50-55,000/yr.</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not currently reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech.</div>

Customer Onboarding Specialist

<div>Want to make a difference? Join an organization that has been transforming lives for over 40 years!<br><br>As a Christian non-profit, Prison Fellowship® trains and inspires churches and communities—inside and outside of prison—to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.<br><br>Prison Fellowship® is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below.<br><br><strong>What we are looking for:</strong><br>A driven and mission-focused <strong>Sr. Manager, Software Engineering, Salesforce and Data</strong> to impact both ministry and business operations including Salesforce, Enterprise Data Integration, Data Warehousing, and Business Intelligence. As a software engineering leader, you will manage a software engineering team, including contractors, in the development of software, database, and integration solutions. The ideal candidate will have strong software engineering skills, leadership, mentorship, and communication skills.<br><br><strong>Expectations of this role:</strong></div><ul><li>Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions</li><li>Manage and guide software engineering staff and contractors</li><li>Collaborate with Product Delivery Managers, other engineering teams, and leadership</li><li>Create and contribute to technical design documentation</li><li>Ensure development comports with best practices, PFM policies, and IT strategy</li><li>Ensure the use of approved tools, languages, frameworks, and platforms</li><li>Analyze platforms and tools and make recommendations for improvement</li><li>Help manage hosting environments and use request/incident ticket tracking and project management systems as needed</li></ul><div><br><strong>Qualifications:</strong></div><ul><li>Strong technical expertise in Salesforce or other enterprise CRM platform</li><li>Strong technical expertise in Data Warehousing technology</li><li>10+ years of management experience, 3+ years of experience leading software engineering teams</li><li>Bachelor's degree in computer science/engineering or equivalent experience</li><li>Strong background in software development, designing data models, data integration, data warehousing, and supporting analytics</li><li>Sound experience with GitHub, code management, merges, and deployments</li><li>Agile-like and Waterfall environment experience</li><li>Experience with CI/CD and Devops processes</li><li>Experience building web applications&nbsp;</li><li>Experience building and using APIs to integrate systems and SaaS environments</li><li>Knowledge and practical application of open source solutions is a plus</li><li>This is a remote/work from home position in the US with a 5% travel component and office hours are 8:30 AM - 5:00 PM EST</li></ul><div><br><strong>What we offer: </strong><br>At Prison Fellowship, our goal is to support the total well-being of all our employees. Our benefit offerings for full-time employees include health, dental, vision, life, and disability insurance, retirement account funding, flexible spending accounts, paid maternity and parental leave benefits, and more. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days) after one year of employment. Part-time employees working at least 20 hours per week on a regular basis are eligible for select offerings, not inclusive of health benefits, on a pro-rated basis. In addition, we offer a team-oriented, mission-driven, supportive environment with cutting-edge technology solutions and tremendous opportunity for growth and development. <br><br>Salary at Prison Fellowship is determined by a variety of factors. For this position, the salary range is projected to be between $113,000 and $130,000.<br><br>Visit the employment page on our website to learn more about Prison Fellowship.<br><br>Check out our YouTube channel to see how Prison Fellowship is transforming lives!<br><br><strong>OUR STATEMENT OF FAITH</strong><br><br><strong>The Foundation of What We Believe</strong><br>As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God’s inspired word and the complete tenets of the Apostles’ Creed and the Nicene Creed.<br><br>We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God’s Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God’s authoritative and inspired Word, without error in all its teachings.<br><br><strong>How We Are Compelled to Live and to Act</strong><br>We believe that Christians, both individually and corporately, must submit to the Bible as God’s authoritative, divine and inspired Word, in all matters of belief and conduct.</div>

Sr. Manager, Software Engineering

<div>Providing essential services to field staff and volunteers. Offering this support frees field staff for direct ministry with kids, optimizes financial contributions, and ensures careful stewardship of the mission's assets (both tangible and intangible).</div><div><br>Young Life requires​ all employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.</div><div><br>Essential Prerequisites for all staff members (from Young Life’s Bylaws – Article VII):</div><div>“Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the Gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.”</div><div><br><strong>Essential Tasks &amp; Responsibilities</strong></div><div><em>Leadership &amp; Strategy</em></div><ul><li>Develop, maintain, and communicate a clear multi-year technology strategy aligned to organizational goals for a global ministry</li><li>Serve as a thought partner to the COO, CEO, and Executive Team, translating mission objectives into actionable technology and product plans</li><li>Integrate technology vision into the broader enterprise architecture and planning efforts</li><li>Cultivate and steward relationships with technology-minded donors, connecting their passion for innovation with Young Life’s missional needs</li></ul><div><br><em>Organizational Development</em></div><ul><li>Foster a globally minded technology culture that balances standardization with flexibility to meet the distinct needs of Young Life’s ministries around the world, including 6,500+ staff and 40+ physical properties</li><li>Structure and resource technology teams for scale and effectiveness, including Corporate IT, Product Development, and Production Operations</li><li>Evaluate and manage team capacity, implementing strategies to reduce cognitive load and expand capabilities for future growth</li><li>Sets appropriate annual goals and monitors progress of key staff</li><li>Prepares the technical department’s annual operating budget, monitors department’s performance on a monthly basis, and maintains an on-going forecast for year-end projections</li></ul><div><br><em>Operational Excellence</em></div><ul><li>Define, measure, and improve service levels for critical systems (e.g. 99.95% uptime), and develop incident management procedures with clear accountability, response protocols, and performance metrics</li><li>Build and operationalize a scalable security, risk, and compliance program (e.g., ISO 27001 readiness) tailored to the complexities of a global ministry, ensuring resilient systems across diverse infrastructures and regulatory environments</li><li>Develop and execute a roadmap to reduce redundant platforms</li><li>Lead business continuity planning and execution by developing strategies to mitigate risks that could disrupt technology access, including geopolitical events, natural disasters, and regulatory changes.</li><li>Conduct regular vendor and partner reviews to ensure alignment with strategy and cost-effectiveness</li><li>Ensure consistent communication and rollout execution around changes implemented at the global, department, and intra-team levels</li><li>Design and scale a global technology practice that fuels Young Life’s mission in 110+ countries and serves the unique needs of staff, volunteers, donors, and alumni worldwide</li></ul><div><br><em>Talent Development</em></div><ul><li>Attract, equip, and inspire high-performing teams through thoughtful recruitment and integration of leaders and specialists who elevate organizational capacity</li><li>Foster a culture of learning, mentoring and continuous improvement that honors and develops the dedication of existing staff</li><li>Design and lead structured growth programs to coach managers and empower talent to thrive within a mission-driven culture</li></ul><div><br><em>Faith-Based Leadership</em></div><ul><li>Demonstrate a faith-informed ethical framework for evaluating emerging technologies that align with the Mission’s theological and social values</li><li>Model Young Life’s Statement of Faith in all decisions and interactions</li><li>Foster a culture of respect, collaboration, and service consistent with Christian values</li></ul><div><br><strong>Key Qualifications</strong></div><ul><li>15+ years in senior technology leadership, ideally in global, mission-driven or nonprofit organizations</li><li>Demonstrated personal record of success in technical functions having led successful strategies and outcomes during career</li><li>Strong people development orientation – committed to mentoring, coaching, and enabling others</li><li>Deep understanding of operational practices (e.g., SLA definition, platform consolidation, security, vendor management)</li><li>Experience designing and implementing compliance frameworks (e.g., SOC 2, ISO 27001)</li><li>Excellent written and verbal communication skills; ability to communicate across functions, cultures, and with external partners</li><li>A global orientation and knowledge of strategies and trends in global strategy</li><li>Authentic alignment with Young Life’s Statement of Faith and Christian values</li></ul><div><br><strong>Leadership Competencies &amp; Personal Traits</strong></div><ul><li>A collaborative team player who will take the time to adapt and impact organizational culture within the technical team, across functions, and with the field, US &amp; International</li><li>An inspiring communicator who can articulate vision and direction to a dynamic team and serve as the connective tissue in weaving together ideas and strategies across the mission</li><li>Possesses a strong growth mindset and is able to learn from setbacks</li><li>Comfortable with ambiguity and can break it down as part of a cross-functional team</li><li>Values diversity and takes pride in cultivating an atmosphere of inclusion of various thoughts, perspectives, identities and expressions</li></ul><div><br><strong>Education/Working Conditions</strong></div><ul><li>Bachelor’s degree required; master’s degree highly preferred</li><li>May require working flexible hours, including nights and weekends</li><li>Regular travel required</li></ul><div><br><strong>Job Specific Working Conditions:</strong></div><div>The anticipated range for this position can range from $153,900 - $198,400 depending on the relevant education, experience, and location.</div>

Chief Technology Officer

<div>The expected salary range for this position is $120,230.00 - $141,263.20. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br>The senior information assurance specialist facilitates organizational accountability and integrity by leveraging deep understanding of ministry operations with technical expertise in information systems to assess the control framework around information systems. Participates in and develops audit plans and leads complex internal analysis of information systems, processes, and controls. Works independently with little direction from Information Assurance Management. Advises management on the appropriateness and adequacy of the overall control framework within the entity and makes recommendations to resolve complex process issues. At this career level, the incumbent occasionally leads or conducts major, complex audits and assessments across multiple countries. Will coordinate assurance and advisory engagements with other audit and risk teams. Creates and conducts risk assessments. May occasionally coach or oversee the work of other specialists.</div><div><br><strong>What will you do?</strong></div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.</li><li>Acts as an advocate for children. Understands and advances Christ's mandate to protect children. Raises awareness of the needs of children and takes active steps to help protect against neglect, abuse, and exploitation of children. Promotes the dignity, respect, positive treatment, potential of children in all circumstances. Encourages the involvement of others in helping children in need. Reports and appropriately supports responses to incidents of harm of children if they occur.</li><li>Plans, leads, and participates in technology audits and assessments and communicates and reports findings to operational management and executive leadership.</li><li>Assess risks that warrant attention, identifies specialized skills/resources to assess unique and complex technology solutions and processes, (e.g. new information system implementations, network control, etc.).</li><li>Applies information systems development, implementation and operational control concepts in a wide variety of technology settings and assess the exposures resulting from ineffective or missing control practices; evaluates information system results from a technical perspective.</li><li>Plans and performs audit tests and risk assessments, and provides assistance to less experienced team members to successfully complete planned assignments.</li><li>Evaluates overall results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated evidence for individual technology processes and solutions. Communicates to the recipient results; works with cross-functional teams on a variety of issues.</li><li>Completes projects within specified timeliness and calendar schedules; provides consulting services for information systems issues including development of Compassion information systems standards, policies and procedures.</li><li>May travel to Compassion project sites to participate in or lead the assessment of operational and information systems, administrative records, accountability procedures, staffing, planning, budgets, key result indicators, legal compliance and general management practices. Ensures that assessments and tests are conducted in a facilitative manner, emphasizing opportunities for training and development of ministry partner workers.</li><li>Occasionally coaches other specialists.</li><li>This role requires skills in authentication, network security, cloud services, operating systems, encryption, compliance standards, forensic and analytical mind that is required to probe and test unobvious mechanisms that lead to vulnerabilities with systems and networks, as well as an understanding of data analytics and audit management tools. The senior specialist must be able to take the knowledge and communicate with peers within the organization and internal department team management.</li></ul><div><br><strong>What do you bring?</strong></div><ul><li>Certification from a nationally or internationally recognized organization in a related field. e.g., ISACA CISA, IIA CIA, ISC2 CISSP.</li><li>Strong experience in internal IT auditing with a focus on process maturity and project execution.</li><li>Proven ability to lead and contribute to diverse initiatives such as organizational process improvement, data analysis, and audit/GRC implementations.</li><li>Strong understanding of IT systems and cloud infrastructure.</li><li>Agile software engineering experience is a plus.</li><li>Familiarity with CRM and financial accounting tools.</li></ul><div><br><strong>Why work here?</strong></div><ul><li>The mission: Join a team that is motivated to release children from poverty in Jesus’ name.</li><li>Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.</li><li>Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.</li></ul>

Sr. IT Auditor

<div>&nbsp;</div><div><strong><br>Lead Zoho Administrator<br></strong><br></div><div>This position is remote, you must reside in one of the following cities: Austin, San Marcos, New Braunfels, Schertz, San Antonio, Castroville, Hondo, or Uvalde, Texas.</div><div><strong><br>Why Work With Us?</strong> &nbsp;<br><br></div><div><br>Are you ready to be part of a remarkable story that spans over 120 years? At Blades Group LLC, we exist to glorify God by sharing His unique creation with the world and transforming communities through our natural road repair solutions.<br><br></div><div><br>We seek team members who see their work as a higher calling. Here, every task and interaction has deep significance. When you work with us, you are not just building systems; you will be able to make a real impact on people's lives.<br><br></div><div><strong><br>We are guided by our core values:</strong> &nbsp;<br><br></div><ul><li>We own our mistakes.</li><li>We work hard and it shows.</li><li>We overcome obstacles.</li><li>We believe people matter; everyone has innate value and is to be treated with dignity and respect.</li><li>We are better today than we were yesterday.</li></ul><div><strong><br>We are seeking</strong> &nbsp;<br><br></div><div><br>We are seeking a hands-on <strong>Lead Zoho Administrator</strong> who gets energy from helping a mission‑driven company scale—fast and with purpose. You align with our mission to glorify God by sharing His unique creation and transforming communities, and you see technology as a way to serve people.<br><br></div><div><br>You turn clear business goals into working systems on Zoho: applications, automations, and integrations that put the right data in the right place at the right time—so managers can manage, reps can sell, Marketing can invest wisely, Finance can close cleanly, and Operations can deliver on time. You also lead the technical side when we add or connect <strong>non‑Zoho</strong> software, making sure the architecture is sound, everything is documented, and it all fits our standards. You partner directly with the President and department leaders and keep work moving without drama, on a steady release rhythm.<br><br></div><div><br>If you’re a builder who owns the path from idea to adoption—unifying systems, automating the repeatable, enabling new capabilities for teams, and keeping releases calm and predictable—this will feel like home.<br><br></div><div><br>&nbsp;<br><br></div><div><strong><br>What You Bring!</strong> &nbsp;<br><br></div><ul><li>You’ve built and run real systems on <strong>Zoho</strong> (CRM, low‑code apps, automations, reporting).</li><li>5+ years building and administering Zoho One with a history of shipped outcomes.</li><li>Bachelors degree in Information Technology, Computer Science, or Business Information Systems.</li><li>You turn business outcomes into clear plans. You can take “we need this result by this date” and return a scope, timeline, and a working solution.</li><li>You are both architect and builder. You design clean data models and integrations—and you can ship them yourself.</li><li>You keep projects on time. You plan realistically, manage scope, and hit dates without last‑minute chaos.</li><li>You make the numbers trustworthy. You define the metrics, build the dashboards, and reconcile them with Finance so we all look at one truth.</li><li>You document as you go. If you ship it, it’s understandable, supportable, and has a short how‑to for the team.</li><li>You know accounting integrations. You can evaluate options, keep systems in sync, and protect revenue recognition and AR.</li><li>You manage vendors well. You can scope a tight SOW, review line‑by‑line, enforce standards, and land external work without mess.</li><li>You protect security and IP. Least‑privilege access, audit trails, secrets in Vault, and contracts that keep our code and ideas ours.</li><li>You work across functions. Sales, Marketing, Finance/RevOps, Operations, HR—you can sit with any leader, hear the goal, and deliver the system.</li><li>You bring calm to releases. Test safely, release on a steady cadence, and keep status simple for the business to follow.</li><li>You bring fresh perspective. You’ll spot gaps we don’t see, speak up, and make us better.</li></ul><div><strong><br>Key Responsibilities</strong> &nbsp;<br><br></div><ul><li><strong>Own the platform.</strong> Architect, configure, build, and maintain our Zoho stack (core CRM, low‑code apps, automations, reporting). Keep it clean, fast, and reliable.</li><li><strong>Unify systems.</strong> Make Zoho and any connected tools work as one platform with shared, accurate data and clear handoffs.</li><li><strong>Automate what matters.</strong> Design automations that remove manual work, reduce errors, and speed up cycle times.</li><li><strong>Enable new capabilities.</strong> Deliver tools and workflows that let teams operate in ways they couldn’t before.</li><li><strong>Integrate what matters.</strong> Keep accounting, data providers, and other tools in sync. Document mappings, log failures, alert on issues, and reconcile regularly.</li><li><strong>Lead external implementations.</strong> When we use non‑Zoho software, act as the technical lead—set the standards, own the architecture and documentation, and ensure the work fits our system.</li><li><strong>Make the numbers usable.</strong> Define the metric catalog and build one dashboard leaders trust for pipeline, attribution, and operational health.</li><li><strong>Document everything that ships.</strong> Diagrams, field definitions, process notes, and short how‑tos—so anyone can support and use what we build.</li><li><strong>Run a steady cadence.</strong> Keep work visible, ship on a predictable release train, and publish a one‑page weekly update the President can run the business from.</li><li><strong>Protect security and access.</strong> Set roles, review permissions quarterly, store secrets properly, and keep audit trails for changes.</li><li><strong>Support every department.</strong> Standardize processes and handoffs across Sales, Marketing, Finance/Revenue Operations, Operations, and HR so teams move faster with fewer errors.</li><li><strong>Live the mission and values.</strong> Build systems that help us serve customers well, steward resources wisely, and reflect our commitment to impacting communities and glorifying God through our work.</li></ul><div><br>&nbsp; <strong>What We Offer You</strong>&nbsp; <strong>&nbsp;<br></strong><br></div><div>Blades Group LLC Team Members enjoy generous compensation plans starting with a competitive salary and access to our company benefits including:</div><div>&nbsp;</div><ul><li>Health Insurance</li><li>401(k) with Company Match</li><li>Vision/Dental Insurance</li><li>Accident &amp; Hospitalization Insurance</li><li>Life Insurance</li><li>Disability Insurance</li><li>Paid Time Off</li><li>Paid Company Holidays</li></ul><div>&nbsp;</div><div>If you are aligned with our mission, vision, and values—and you’re a hands-on technology leader excited by the challenge of scaling a purpose-driven company quickly and massively—we want to hear from you. Apply now and help shape the future of Blades Group LLC.</div><div>&nbsp;</div><div>For more information, check us out at <a href="https://rockasphalt.com/careers/#job-openings">https://rockasphalt.com/careers/#job-openings</a></div><div>&nbsp;</div><div><em>Blades Group LLC&nbsp; is an equal opportunity employer. For reasonable accommodation of disability during the hiring process, call (210) 255 2008.</em>&nbsp;</div>

Lead Zoho Administrator

<div><strong>About the Job</strong></div><div>&nbsp;</div><div>The Salesforce Marketing Cloud Specialist/Administrator is a full-time, exempt, remote position that is part of the Information Technology team and will play an important role in the ongoing adoption and improvement of the University's Salesforce Marketing Cloud environment.<br><br>The Salesforce Marketing Cloud Specialist/Administrator has responsibility to support the marketing automation operations through the administration of Colorado Christian University's Marketing Cloud environment and the continuous evolving Salesforce environment. In this role, problem-solving frequently requires analysis of moderately complex issues/problems and collaboration with the various business units engaging with the Salesforce platform.</div><div>&nbsp;</div><div><strong>About CCU</strong></div><div>&nbsp;</div><div>Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.</div><div>&nbsp;</div><div>Colorado Christian University was founded in 1914. CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)&nbsp;</div><div>CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.</div><div>&nbsp;</div><div>Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.</div><div>&nbsp;</div><div>CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.</div><div>A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by <em>The Chronicle of Higher Education.</em></div><div>&nbsp;</div><div>CCU offers more than 100 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.</div><div>&nbsp;</div><div><strong>What is most appealing about working at CCU?</strong></div><ol><li>Faith friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values?</li><li>Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.</li><li>Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.</li><li>Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our <a href="https://www.ccu.edu/about/strategic-priorities/"><strong>University's Strategic Priorities</strong></a>.</li></ol><div><br><strong>We’re looking for candidates who have:</strong></div><ol><li>Salesforce Marketing Cloud Administrator certification preferred.</li><li>Two or more years of experience with Salesforce Marketing Cloud Administration, Salesforce Service Cloud, or a similar system.</li><li>Two or more years of experience in higher education enterprise software support.</li><li>Excellent technical aptitude and proven ability to learn new systems.</li><li>Knowledge of HTML, Javascript, AMPscript, Cascading Style Sheets (CSS) and Structured Query Language (SQL) preferred.</li><li>Analytical and strong problem-solving skills, with an ability to think creatively and with attention to detail.</li><li>Excellent project management skills and a positive, encouraging attitude.</li><li>Ability to communicate effectively at all levels of the organization: orally and in writing.</li><li>Exemplary customer service through frequent communication, positive relations, and prompt support.</li><li>Ability to critically evaluate business requests from the underlying true needs of the organization.</li></ol><div><br><strong>Key Job Duties</strong></div><ol><li>Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Salesforce Marketing Cloud Administrator supports the mission of the University through the administration of Marketing Cloud resources to provide prospects and current students with outstanding engagement as they work to fulfill their educational goals.&nbsp;</li><li>Develop, document, and implement journeys utilizing Journey Builder and sync data between Salesforce Service/Sales Cloud and Marketing Cloud.</li><li>Function as an institutional expert on the Salesforce Marketing Cloud platform for various business units and departments. Coordinate the evaluation, scope, and completion of new development requests to meet CCU's unique business needs.</li><li>Work with the Communications &amp; Creative Services team to create communication plans to support various departments.</li><li>Manage the totality of the Salesforce Marketing Cloud ecosystem from the implementation of new features to support of end-users to ensure high adoption levels of functionality and features.</li><li>Collaborate with internal and external stakeholders to gather, define, and document requirements for program enhancements and system changes.</li><li>Use ticketing system to record, classify, and resolve client incidents and service requests. Provide application users with technical support where needed.</li><li>Build and manage data extensions and audience segmentation; track email performance and develop dashboards and reports to support data-driven decision-making.</li><li>Seek opportunities for automation and improvement of current processes, resulting in efficiencies. Stay current on Salesforce Marketing Cloud releases and evaluate new features as they are deployed, and maintain strong knowledge of best practices. Gather and analyze business requirements for changes and enhancements.</li><li>Plan ahead for upgrades, seasonal releases, and long-term projects.</li><li>Support user adoption, deliver training, and help maximize the platform’s value to the organization.</li><li>Complete other duties as assigned.</li></ol><div><br><strong>Work Environment</strong><br><br>While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.<br><br><strong>What we offer our employees:</strong><br><br>We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.<br><br>Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. Pay will be assigned based on relevant experience at a range of $65,000 - $80,000 annually. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.</div><div><br><strong>Spiritual Requirements<br></strong><br></div><ol><li>Committed follower of Jesus Christ, who believes there is no salvation apart from faith in his atonement on the cross, by grace alone becoming "born again" thus beginning a personal relationship with Christ, the Son of God.</li><li>Able to effectively communicate personal faith and apply biblical principles and convictions in the workplace. Must have a strong sense of calling to the ministry of Colorado Christian University.</li><li>Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church. Knowledgeable about the Word of God and passionate about Christian education.</li><li>Must be a traditional evangelical Christian whose lifestyle is in consonance with sound Christian principles, is compatible with CCU’s Statement of Faith, and is in agreement with the Strategic Priorities promulgated by the University.</li></ol><div><br>Review of applications will continue until the position is filled. Colorado Christian University does not discriminate on the basis of race, color, national origin, ethnicity, ancestry, sex, age, physical or mental disability, military or veteran status. CCU is committed to an environment free from discrimination and harassment and calls on every member of the university community to be vigilant in deterring and reporting all violations. CCU does reserve the right to exercise preference on the basis of religion in all of its employment practices. All employees who work at CCU must demonstrate a spiritual testimony consistent with our evangelical mission and follow our lifestyle expectations.</div>

Salesforce Marketing Cloud Specialist/Administrator

<h3>International Digital Strategies Manager</h3><div>International Operations - Dallas, Texas (Remote)<br><br></div><div>Launch Global Position</div><div><strong>International Digital Strategies Manager</strong><br><br></div><div><br></div><div>Position Title: International Digital Strategies Manager</div><div>Department:&nbsp; Launch Global International (LGI)</div><div>Reports to: International Operations Director</div><div>This position is: Full Time and Exempt; Support-raised&nbsp;</div><div>Location: US-Based; Remote</div><div><br></div><div>The Digital Strategies Manager is a critical role supporting our international teams. Reporting directly to the International Operations Director, this position requires a highly organized, proactive, clear communicator who is committed to advancing the organization's vision to mobilize churches to develop laborers and leaders who multiply healthy churches among unreached people</div><div><br></div><div>The Digital Strategies Manager will be a pivotal role responsible for comprehensive digital solutions, security, and technological support for our international teams. This multifaceted position will encompass digital security, online training platform management, website design and support, digital research, and technology training for our international teams.</div><div><br><br></div><div><strong>Equal Opportunity Employer</strong></div><div>Launch Global is both an equal-opportunity employer and a Christian organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, political ideology, or disability of an otherwise-qualified individual.</div><div><br></div><div>Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), Launch has the right to, and does, hire only applicants who agree with Launch Global’s Statement of Faith, vision and mission, and conduct themselves in accordance with our religious beliefs.</div><div><br></div><div><strong>Essential Duties and Responsibilities</strong></div><div><br></div><ul><li>Digital Strategy and Innovation<ul><li>Develop and implement a holistic digital strategy that supports Launch Global's international mission</li><li>Continuously research and evaluate emerging digital technologies and solutions</li><li>Create innovative digital approaches to support mission work and team collaboration</li><li>Identify and implement cutting-edge digital tools that enhance our team’s effectiveness</li></ul></li><li>Digital Security Management<ul><li>Develop and maintain comprehensive digital security protocols and policies</li><li>Implement secure communication infrastructure for international teams</li><li>Conduct regular security risk assessments</li><li>Develop incident response and recovery plans</li><li>Ensure compliance with international data protection regulations</li></ul></li><li>Online Training Platform Management<ul><li>Design, implement, and maintain online training platforms</li><li>Develop user-friendly learning management systems (LMS)</li><li>Implement tracking and reporting mechanisms for training effectiveness</li><li>Ensure accessibility and engagement of online training resources</li><li>Support internationalization of training content</li></ul></li><li>Website Design and Digital Communication<ul><li>Manage and continuously improve international websites</li><li>Ensure responsive and culturally sensitive web design</li><li>Implement multilingual website solutions</li><li>Develop and maintain digital communication strategies</li><li>Optimize websites for global accessibility and performance</li></ul></li><li>Digital Solutions Research and Implementation<ul><li>Evaluate software and hardware solutions for international teams</li><li>Develop recommendations for digital infrastructure improvements</li><li>Manage procurement of digital technologies</li><li>Create implementation strategies for new digital solutions</li></ul></li><li>Training and Support<ul><li>Develop comprehensive digital literacy training programs</li><li>Create training materials for:</li></ul></li><li>Digital security best practices</li><li>Use of organizational digital tools</li><li>Online collaboration platforms</li><li>Conduct regular workshops and training sessions</li><li>Provide ongoing technical support for international teams</li><li>Create easily accessible digital support resources</li></ul><div><br></div><div><strong>Skills and Abilities</strong></div><div><br></div><ul><li>Technical Experience<ul><li>Digital security infrastructure</li><li>Cybersecurity tools and protocols</li><li>Web design (HTML, CSS, JavaScript)</li><li>Cloud platform management</li><li>Cybersecurity tools and protocols</li><li>Learning management systems</li><li>Technology solution research and implementation</li></ul></li><li>Displays a track record of achieving results by relying on God in prayer and humility exercised in bold faith.&nbsp;</li><li>Excellent verbal and written communication skills.&nbsp;</li><li>Displays values of humility, eagerness, and excellence.</li><li>Takes the initiative on what needs to be done and implements it.&nbsp;</li><li>Excellent organizational and time management skills, including the ability to prioritize appropriately.</li><li>Ability to juggle multiple tasks seamlessly.&nbsp;</li><li>Solid judgment and decision-making skills.&nbsp;</li><li>Interpersonal skills on par with the ability to meet and exceed these particular job expectations.</li><li>Ability to foster team development and healthy team culture.&nbsp;</li><li>Work well under pressure and deadlines.&nbsp;</li><li>Willingness to pursue a healthy work-life balance.&nbsp;</li><li>Ability to assess and implement improvements.&nbsp;</li><li>Ability to think critically and resourcefully.&nbsp;</li><li>Willingness to receive coaching and make necessary changes based on feedback from the development team and other leaders.&nbsp;</li></ul><div><br></div><div><strong>Requirements<br><br></strong><br></div><ul><li>Bachelor's degree in Information Technology, Cybersecurity, Digital Communications, or related field.</li><li>Minimum 3-5 years of experience in digital strategy, technology management, and international contexts.</li><li>Attend LG annual gatherings.</li><li>Participation in the monthly Day of Prayer and Evaluation (DOPE).</li><li>Understand, affirm, and adhere to Launch Global’s Statement of Faith.</li><li>Agree to uphold Launch Global’s Vision and Mission:&nbsp;<ul><li>Vision: The multiplication of healthy churches among unreached people groups.</li><li>Mission: Launch Global exists to mobilize churches to develop laborers and leaders who multiply healthy churches among unreached people groups.</li></ul></li><li>Demonstrate all the character, Launch Global, and biblical values as stated in the Launch Global Staff Handbook.</li><li>Uphold a close and growing relationship with Jesus Christ.</li><li>Participate in a child safety training program upon hire and other similar employment-related requirements.</li></ul><div><br><strong>Have questions about support raising? Check out our </strong><a href="https://drive.google.com/file/d/1hUaIdyYHOcB7puBzTcUggL3LC0jNYKRh/view?usp=sharing">Ministry Partner Development (MPD) 101</a><strong> document!</strong></div><div><br></div>

International Digital Strategies Manager

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div>&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>A Virtuous Data Migration Engineer will be in charge of extracting, mapping, formatting, and importing client data from legacy systems to Virtuous for our biggest and most sophisticated nonprofit customers. Common legacy systems include but are not limited to Blackbaud Raiser’s Edge, eTapestry, Salesforce, DonorPerfect, etc.</div><div><br>They must understand data structure, determine data relationships and become a Virtuous expert to properly map data into the most strategic areas within Virtuous. Virtuous Data Migration Engineers manage migrations that are most often seen as complex and custom, without a predetermined mapping structure.This role requires proficient knowledge of SQL and relational databases.</div><div><br>Exceptional time management, organization, and the ability to work with a project manager to set and meet deadlines is a necessity. This is a customer facing role with an average of 6-12 hours of customer facing time per week. Oftentimes customers will be organizational leaders and will require professional communication skills.</div><div><br>This role, though collaborative, will require a self driven individual who is extremely detail oriented and is comfortable problem solving complex data issues and integrating small details with higher-level customer data strategy. Must have an aptitude for learning software and innovation.</div><div><br>In this role you will...</div><ul><li>Understand the varying needs of nonprofits, and how to migrate associated fundraising data to Virtuous in line with best practices</li><li>Get excited about mapping, joining, transforming and cleaning large, complex data sets using ETL tools with an emphasis on SQL</li><li>Feel comfortable scoping complex migrations with our nonprofit customers during and/or post sale to help determine an implementation project plan</li><li>Collaborate with our internal team on data migration strategy, tooling, and questions</li></ul><div><strong><br>Requirements</strong></div><ul><li>4+ years of experience working in Data Migration and/or a SQL / dbt environment</li><li>Experience writing complex SQL scripts and transformations</li><li>Experience with dbt is a strong plus</li><li>Experience with Snowflake is a plus</li><li>Experience with GitHub is a plus</li><li>Knowledge of XML, SSMS and Python is a plus</li><li>Experience working with nonprofit software is a plus</li><li>Comprehensive understanding of the ETL process</li><li>Deep knowledge &amp; understanding of database design, setup, and maintenance</li><li>Interest in becoming an expert in nonprofit fundraising and Virtuous products</li><li>Strong written and oral communication skills and a collaborative approach to implementing new processes</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.</div>

Data Migration Engineer

<div>The expected salary range for this position is $120,230.00 - $141,263.20. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br>The Solutions/Integration Architect evaluates business objectives and functional specifications and translates them into solutions and guidelines that shape Compassion’s IT systems while aligning projects with enterprise-level direction and roadmaps. The Solutions Architect is an expert designer of distributed cloud based systems and engages with engineering to design solutions and integrations while creating architectural runway and frameworks to support high priority initiatives. The incumbent also partners and collaborates with other architects and business stakeholders while acting as a consultant, coach and mentor to drive the overall technical vision.<br><br><strong>What will you do?</strong></div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.</li><li>Acts as an advocate for children. Understands and advances Christ's mandate to protect children. Raises awareness of the needs of children and takes active steps to help protect against neglect, abuse, and exploitation of children. Promotes the dignity, respect, positive treatment, potential of children in all circumstances. Encourages the involvement of others in helping children in need. Reports and appropriately supports responses to incidents of harm of children if they occur.</li><li>Lead translation of business objectives into optimized functional solutions.</li><li>Define and establish best practices and Non Functional Requirements for the IT organization.</li><li>Effectively capture, present and communicate technical and architectural designs.</li><li>Proactively learn new technologies, standards, and applications; to keep current with new developments in technology.</li><li>Research, conceptualize and develop prototypes to test architectural concepts.</li><li>Optimize for performance, scalability, reliability, extensibility and total cost of ownership.</li><li>Strong communication and interpersonal skills and ability to take initiative.</li></ul><div><br><strong>What will you bring?</strong></div><ul><li>Experience in cloud based architectures, microservices, and distributed patterns.</li><li>Knowledge and experience with global technology regulations, standards, and laws.</li><li>Proficient in one or more software development language.&nbsp; Go, C#, Python, and/or JavaScript a plus but not required.</li><li>Microservices / SOA / API and layered abstraction design skills.</li><li>Familiarity with AWS managed services and serverless patterns.&nbsp;<ul><li>AWS certifications a plus.</li></ul></li><li>Understanding of data design and management, including NoSQL and relational.</li><li>Familiar with SAFe / Agile methodologies and principles.</li><li>Knowledge and experience with AI/ML a plus</li><li>Familiarity with Salesforce CRM, Salesforce Marketing Cloud, and other Salesforce offerings a plus.</li></ul><div><br><strong>Why work here?</strong></div><ul><li>The mission: Join a team that is motivated to release children from poverty in Jesus’ name.</li><li>Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.</li><li>Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.</li></ul>

Sr. Integration Architect

<div><strong>About Subsplash</strong></div><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br><strong>About the Team</strong></div><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm.</div><div><br><strong>About the Role</strong></div><div>The Senior IT Support Engineer, reporting to the Sr. Director of Risk, Compliance &amp; IT, serves as a critical point of contact for advanced IT-related inquiries and escalated issues within the organization. This role focuses on providing timely and effective support, expertly triaging incoming issues, and proactively developing a comprehensive knowledge base of IT practices, procedures, and solutions to significantly enhance problem-solving efficiency across the team. The&nbsp; Senior IT Support Engineer plays a key role in ensuring the IT team consistently meets or exceeds defined service level objectives (SLOs). This role embodies the qualities and values of the IT team at Subsplash and serves as a model for the team.</div><div><br><strong>Essential Functions of This Role:</strong></div><ul><li><strong>Tier 1-3 Support &amp; Escalation Management:</strong><ul><li>Serve as the primary escalation point for complex or recurring IT issues, providing up to Tier 3 troubleshooting and resolution.</li><li>Triage all IT related questions as they arise, ensuring efficient routing and timely resolution.</li><li>Provide on-call support for immediate software and hardware issues during local business hours.</li><li>Provide technical support over the phone, web, Slack, and other tools.</li><li>Account management for password resets, lockout, provisioning and deprovisioning of accounts.</li><li>Diagnose computer errors and provide technical support.</li><li>Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.</li><li>Set up and configure new laptops.</li></ul></li><li><strong>IT Operations &amp; Project Leadership:</strong><ul><li>Lead or participate in IT projects, such as Okta integrations, new software implementations, and migrations.</li><li>Evaluate and recommend new technologies and tools to improve IT support capabilities.</li><li>Oversee the ordering process for new hardware, ensuring adherence to budget, procurement policies, and timely delivery.</li><li>Ensure compliance with IT security policies and procedures, and participate in security audits.</li><li>Utilize best practices for monitoring and remediating endpoint security vulnerabilities.</li><li>Maintain mobile device management (MDM) system to ensure endpoints are configured per security and compliance standards.</li><li>Collaborate with cross-functional teams to identify and implement automation opportunities for repetitive IT tasks, contributing to increased operational efficiency and reduced manual effort.</li><li>Leverage AI-powered tools and platforms to enhance troubleshooting, automate routine tasks, and improve overall operational efficiency.</li><li>Assist in managing IT vendor relationships, ensuring service delivery and issue resolution meet organizational expectations.</li></ul></li><li><strong>Training &amp; Documentation Excellence:</strong><ul><li>Develop and maintain technical documentation, knowledge base articles, and standard operating procedures for IT processes.</li><li>Train end-users how to set up and use new technologies.</li><li>Develop and deliver training programs for end-users on new technologies and IT best practices.</li><li>Support IT Onboarding Sessions for new Team Members.</li><li>Maintain up-to-date inventory of company-owned hardware.</li></ul></li></ul><div><br><strong>Required Education and Experience:</strong></div><ul><li>A bachelor's degree in a related field.</li><li>5+ years of progressive IT Help Desk or IT Operations experience, with demonstrated leadership in technical capacities.</li><li>Ability to prioritize and execute tasks.</li><li>Excellent time management skills.</li><li>Strong interpersonal skills with a positive, outgoing, high energy attitude..</li><li>Hands-on experience with implementing and supporting Okta or other identity management systems (IdM/SSO) in a production environment.</li><li>Hands-on experience administering Jamf Pro, Microsoft Intune, or other Mobile Device Management (MDM) solutions in an enterprise environment.</li><li>Hands-on experience with Google Workspace administration, including complex configurations and troubleshooting.</li><li>Experience with administering SentinelOne or similar EDR.</li><li>Experience with automation &amp; scripting Mac and Linux environments.</li><li>Hands-on experience supporting Mac, Linux, and Windows.</li><li>Tolerance for repetitive or manual tasks, with a mind for automating said tasks.</li></ul><div><br><strong>Desired Qualifications:</strong></div><ul><li>Knowledge and understanding of best practice frameworks (such as ITIL, ISO20K) for delivery of IT services.</li><li>Experience with leveraging AI tools for IT operations and process improvement.</li><li>Certifications such as Jamf Pro (200 or higher), SentinelOne, CompTIA A+, Network+, Security+, ITIL Foundation, or equivalent.</li></ul><div><br><strong>Compensation</strong></div><ul><li>The overall compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br><strong>Hours</strong></div><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br>Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.</div>

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