<div><strong>Who We Are</strong></div><div>Overflow is a Series B Silicon Valley technology company with a bold mission: to inspire the world to give. We are a B2B SaaS philanthropy platform that enables modern giving across cash, stock, and crypto for nonprofits, churches, and mission-driven organizations.</div><div><br>Backed by leading investors including Uncork Capital, Craft Ventures, and Village Global, Overflow builds secure, beautifully designed infrastructure that powers generosity at scale.</div><div><br><strong>Our Founding Principles</strong></div><div>Overflow was founded on the belief that generosity transforms people and communities. Inspired by Proverbs 11:24 — <em>"The world of the generous gets larger and larger"</em> — we operate with integrity, stewardship, service, and excellence.</div><div><br><strong>How We Work</strong></div><div>Overflow operates with a flexible work model. While there is no company-wide in-office requirement, some teams may establish in-person collaboration rhythms based on their function, goals, and team needs.</div><div><br>We maintain offices in Los Gatos, CA and Birmingham, AL for team collaboration, coworking, meetings, and intentional in-person connection. Candidates should be comfortable participating in occasional in-person gatherings or team-specific onsite expectations, depending on their role and department.</div><div><br><strong>About the Role</strong></div><div>This isn't just a product marketing job. It's a chance to build the function that connects everything — product, sales, customers, and the market — at a company where the work genuinely matters. You'll be the voice of the product for a platform that helps churches grow generosity, and you'll do it at the moment where the company is investing to scale.</div><div><br>You're not inheriting a playbook — you're writing it. Every framework, asset, and process you build becomes the foundation for how Overflow goes to market.</div><div><br><strong>What You Will Do</strong></div><div><strong><br>Positioning, Messaging &amp; Narrative</strong></div><ul><li>Own Overflow's product positioning and messaging across all segments — from starter churches to enterprise ministries — ensuring every touchpoint tells a clear, compelling, and differentiated story</li><li>Build and maintain a messaging framework that translates product capabilities into the language of generosity growth, not just feature specs</li><li>Craft and scale our migration narrative — turning proof points (12% giving increase, 90%+ migration in 8 weeks, 112% retention) into a repeatable, segment-specific story that drives urgency and conversion</li><li>Develop competitive positioning that clearly articulates why Overflow wins against legacy platforms and emerging competitors</li></ul><div><strong><br>Go-to-Market Strategy &amp; Product Launches</strong></div><ul><li>Lead end-to-end GTM strategy for all product launches — from Tap and full-stack giving features to AI-powered tools and new payment methods</li><li>Build the GTM playbook for Overflow, defining launch tiers, cross-functional workflows, channel strategies, and measurement frameworks</li><li>Partner with Product Management and Engineering to inject market and user insights into the product roadmap</li><li>Coordinate cross-functionally with Marketing, Success, Partnerships, and Sales to ensure launches land with impact across every channel and stakeholder group</li></ul><div><strong><br>Sales Enablement &amp; Revenue Impact</strong></div><ul><li>Build the sales enablement toolkit from the ground up: battlecards, pitch decks, segment-specific one-pagers, objection handling guides, and a fully functioning demo environment</li><li>Close the AE messaging gap by creating education resources that help reps articulate Overflow's value proposition with confidence across every segment and deal size</li><li>Support the enterprise GTM motion with solutions-oriented collateral, case studies, and proof points that give AEs credibility in complex deals</li><li>Partner with Revenue Operations to identify and act on product-market signals that inform upsell and expansion plays</li></ul><div><strong><br>Customer Marketing &amp; Product Adoption</strong></div><ul><li>Build a customer marketing engine: case studies, testimonials, and customer stories that showcase real outcomes and drive social proof</li><li>Partner with Customer Success to develop in-product enablement content, product documentation, and onboarding materials that reduce time-to-value and drive adoption</li><li>Shape the in-product upsell narrative — working with Product and Growth to identify the right moments, segments, and messaging to drive Tap-to-full-stack conversion</li><li>Drive customer communications for product updates, migrations, and changes with clarity and care</li></ul><div><strong><br>Market Intelligence &amp; Insights</strong></div><ul><li>Own competitive intelligence as a repeatable program — monitoring the church giving and generosity tech landscape and translating shifts into actionable insights for Product and Sales</li><li>Conduct and synthesize user research to deepen our understanding of church leaders, pastors, administrators, and donors across segments</li><li>Identify market trends and whitespace opportunities that inform product strategy and GTM expansion</li></ul><div><br><strong>What You Should Have</strong></div><ul><li>4–6 years of product marketing experience, ideally at a growth-stage B2B SaaS or platform company scaling from early traction to meaningful ARR</li><li>Demonstrated experience building a PMM function or operating as the first (or early) product marketer — you know how to create structure where there is none</li><li>Strong command of positioning, messaging, and GTM strategy with a portfolio showing both strategic thinking and hands-on execution</li><li>Experience creating sales enablement assets (battlecards, decks, one-pagers) grounded in competitive and market insights, with a track record of measurable sales impact</li><li>Experience leading cross-functional product launches end-to-end, coordinating across Product, Engineering, Marketing, Sales, and Customer Success</li><li>Excellent writing and storytelling ability — you can translate complex product capabilities into compelling narratives that resonate with non-technical buyers</li><li>Comfort working in a fast-paced, ambiguous environment where you'll need to prioritize ruthlessly</li><li>Analytical mindset with the ability to use data to inform creative and strategic decisions</li><li>Genuine curiosity about the people we serve — you want to understand church leaders, their challenges, and what generosity means to their communities</li></ul><div><br><strong>It'd Be Nice If You Had</strong></div><ul><li>Experience in fintech, payments, or financial services platforms</li><li>Familiarity with the church, nonprofit, or faith-based technology space</li><li>Experience with both product-led growth (PLG) and sales-led motions</li><li>Background in marketing products driven by upsell/expansion revenue (not just new logo acquisition)</li><li>Experience with pricing and packaging strategy</li><li>Hands-on experience with AI-powered product features or tools</li></ul><div><br><strong>Our Compensation Philosophy</strong></div><div><br>Overflow's compensation philosophy is rooted in Carta Total Compensation benchmarks, ensuring pay that is competitive by role, geography, and function. Actual compensation may vary based on factors including job-related skills, experience, interview performance, and market data.</div><div><br>Total compensation may also include equity, performance-based bonuses (for eligible roles), and a comprehensive benefits package. As a Series B company, we believe equity is a meaningful part of building long-term ownership — when Overflow wins, our team should share in that upside.</div><div><br><strong>Benefits &amp; Perks</strong></div><div><br>Overflow offers a thoughtful benefits package designed to support your well-being, growth, and life outside of work, including:</div><ul><li>Competitive base salary with equity and commission eligibility</li><li>Medical, dental, and vision coverage for employees and dependents</li><li>Generous paid time off and company holidays</li><li>Paid parental leave</li><li>401(k) retirement plan</li><li>Dedicated mental health and therapy stipend to support personal well-being</li><li>Team retreats and intentional in-person gatherings throughout the year</li></ul><div><em><br>Overflow is proud to be an equal opportunity employer and is committed to building a diverse and inclusive team.</em></div>

Product Marketing Manager

<div><strong>Company:</strong> Anedot, Inc.</div><div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Role:</strong> Customer Support Specialist</div><div><strong>Reports to:</strong> Director, Customer Experience<br><br></div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $60,000 - 70,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 4% 401(k) match (see our <a href="https://www.anedot.com/careers"><strong>careers page</strong></a> for more information)</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About Anedot<br></strong><br></div><div>We are a team of fast-learning, self-starting achievers on a mission to make powerful fundraising tools affordable for everyone. We have been a remote-first company for more than a decade, and fully remote since 2015.<br><br></div><div>We continually focus on being servant-hearted, egoless, and product driven. That mindset comes straight from our CEO who still reviews code, participates in product design, and responds to each customer like they are our only customer.<br><br></div><div>We started Anedot in 2010 and have served more than 35,000 not-for-profit organizations processing billions of dollars in donations. You will have a significant impact on a highly visible and transformative platform.<br><br></div><div><strong>About the Role<br></strong><br></div><div>The Customer Support Specialist is a mid-level role housed within our Customer Experience organization, serving as an interface between our customers and their needs. This position works closely with other teams to ensure customers' needs are met.<br><br></div><div>Key areas of ownership include responding to customer inquiries related to donors and product education, integration support, account updates, and automation advocacy.<br><br></div><div>This is a customer-facing role that requires consistent availability during scheduled or business hours to support customer communication and team collaboration.</div><div><strong><br>Responsibilities<br></strong><br></div><ol><li><strong>Support Ticket Resolution:</strong> Handle a variety of P1–P4 support tickets, managing customer communications via email, video calls, phone, and text while ensuring timely resolution and escalation to CX leadership when necessary.</li><li><strong>Bug Investigation:</strong> Reproduce and investigate reported bugs, collaborating with CX leadership and other teams to determine root causes and next steps.</li><li><strong>Data Migrations:</strong> Work with CX leadership to assist customers with data migrations, including properly handling sensitive data.</li><li><strong>Data Update Coordination:</strong> Coordinate and even write scripts (<em>nice to have, not a requirement</em>) for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Integration Support:</strong> Participate on customer-facing calls and information gathering for integration and API troubleshooting.</li></ol><div><strong><br>Qualifications<br></strong><br></div><ol><li>2+ years of experience with the Anedot platform or similar systems.</li><li>Experience participating in video calls.</li><li>Experience working with integrations and APIs.</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>SQL knowledge and Salesforce experience are a plus, but not required.</li></ol><div><strong><br>What Success Looks Like<br></strong><br></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days:</strong> You are proficient in handling P3/P4 tickets, identifying obvious bugs, and performing basic integration troubleshooting.</li><li><strong>6 Months:</strong> You are knowledgeable about the product and features, independently manage tickets and migration requests, and lead troubleshooting calls with customers.</li><li><strong>12 Months:</strong> You have significant product knowledge and a strong understanding of customer use cases. Reduced turnaround times for complex tickets and escalations.</li></ul><div><strong><br>How to Apply<br></strong><br></div><div>If you excel at bridging technical expertise with customer-focused service, thrive in a fast-paced, ownership-driven environment, and are passionate about serving customers and making a meaningful impact, we want to hear from you!<br><br></div><div><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Customer Support Specialist

<div><strong><br>About The Company<br></strong><br></div><div>FaithOnline is building a Gospel-centered digital ecosystem designed to foster meaningful formation, authentic connection, and spiritually grounded community online. We believe technology and content should be used to cultivate transformation in Christ, belonging, and connection.</div><div><br>As we scale, creators and strategic partners will play a critical role in shaping the platform’s growth, culture, reach, and long-term ecosystem. We view creators as strategic growth and ecosystem partners - not simply influencers or promotional channels.<br><br></div><div><strong><br>The Role</strong></div><div><br>We’re looking for a highly entrepreneurial Creator &amp; Growth Partnerships Lead who can architect strategy and scale FaithOnline’s creator and general partnership ecosystem from the ground up.<br><br></div><div>This person will play a key role in translating vision into execution - building the creator systems, partnership pipelines, onboarding infrastructure, relationship frameworks, and growth operations needed to scale from an early-stage platform into a thriving creator and strategic partnership ecosystem with thousands of engaged creators, users, and aligned partners.<br><br></div><div>This candidate takes strong ownership and can drive their workstream forward with strategic influence. They have successfully built, managed, and/or scaled creator, partnership, ambassador, or ecosystem programs before in a fast-paced startup, tech, creator economy, media, or high-growth environment.<br><br></div><div>This is not a traditional influencer management or creator coordinator role. We’re looking for someone with strong partnership instincts, systems-thinking, operational excellence, relationship sophistication, and a demonstrated track record of execution and growth.<br><br><strong><em>This role will start at 15 hours/week (60 hours per month cap). Hours may increase based on workload.</em></strong></div><div><br>This role requires a unique blend of:<br><br></div><div>creator economy fluency | startup operator mentality | partnership development | relationship management | systems-building | growth strategy | business instincts | operational execution<br><br></div><div><br>We’re looking for someone who can:<br><br></div><ul><li>Think in systems, structure, and scalable workflows while moving quickly in ambiguity</li><li>Build and manage creator and partnership pipelines from sourcing through activation</li><li>Communicate professionally and strategically with creators and external partners</li><li>Build high-trust, long-term relationships</li><li>Connect creator and partnership ecosystems to platform growth and user acquisition</li><li>Proactively identify operational gaps and build scalable solutions</li><li>Work cross-functionally with a fast-paced team<br><br></li></ul><div>This is a builder role that helps shape the future of how FaithOnline grows its creator ecosystem, strategic partnerships, and long-term community infrastructure.<br><br></div><div><strong>What You’ll Own</strong></div><div><strong><em><br>Creator &amp; Growth Partnerships</em></strong></div><ul><li>Build and scale FaithOnline’s creator and partnership ecosystem from 0 to 1</li><li>Identify, source, and develop pipelines of mission-aligned creators, storytellers, thought leaders, businesses, and strategic partners</li><li>Manage outbound creator and partnership outreach alongside inbound partnership opportunities</li><li>Build strong relationships rooted in trust, alignment, professionalism, and long-term partnership thinking</li><li>Help creators and partners understand the long-term vision, mission, and value proposition of partnering with FaithOnline</li><li>Treat creators and partners as strategic ecosystem and growth collaborators rather than transactional relationships</li></ul><div><strong><em><br>Onboarding &amp; Relationship Management</em></strong></div><ul><li>Oversee the full creator and partner onboarding and activation experience</li><li>Build onboarding systems, workflows, documentation, communication cadences, and operational processes</li><li>Serve as a primary point of contact for creators and strategic partners</li><li>Ensure creators and partners feel informed, supported, aligned, and connected to the broader mission and ecosystem</li><li>Identify opportunities to deepen engagement, retention, collaboration, and long-term partnership value<br><br></li></ul><div><strong><em>Systems, Operations &amp; Execution</em></strong></div><ul><li>Build scalable partnership systems, CRM workflows, tracking systems, and operational infrastructure leveraging AI</li><li>Create repeatable processes for sourcing, outreach, onboarding, activation, communication, and reporting</li><li>Track pipeline health, onboarding metrics, engagement, partnership outcomes, and ecosystem growth</li><li>Operate proactively and independently in a fast-moving startup environment</li><li>Balance strategic thinking with hands-on execution<br><br></li></ul><div><strong><em>Growth, Monetization &amp; Ecosystem Development</em></strong></div><ul><li>Think strategically about how creators and partners contribute to user acquisition, engagement, retention, and ecosystem growth</li><li>Help identify future monetization and strategic partnership opportunities across creators, brands, and mission-aligned businesses</li><li>Support the development of long-term creator, business, and growth partnership strategies</li><li>Help bridge ecosystem insights into broader company growth and platform strategy</li></ul><div><br></div><div><strong><em>Cross-Functional Collaboration</em></strong></div><ul><li>Work cross-functionally with marketing, social, content, design, product, and leadership teams</li><li>Collaborate closely with leadership to align partnership strategy with company vision, growth priorities, and platform goals</li><li>Help connect creator, audience, and partnership insights back into company strategy and execution<br><br></li></ul><div><strong><br>What You Bring<br></strong><br></div><ul><li>Passion for faith-based work and alignment with FaithOnline’s mission and values</li><li>5+ years of experience in creator partnerships, strategic partnerships, ecosystem development, business development, community growth, or related roles with notable success and references</li><li>Proven track record of building or scaling creator, ambassador, partnership, or ecosystem programs in startup, tech, creator economy, media, or high-growth environments</li><li>Strong experience with outreach, onboarding, activation, relationship management, and partnership development</li><li>Experience building scalable systems, workflows, pipelines, and operational processes from the ground up</li><li>Strong understanding of creator ecosystems, growth strategy, audience development, and partnership dynamics</li><li>Experience collaborating cross-functionally with marketing, product, content, social, design, and leadership teams</li><li>Strong partnership and business development instincts with the ability to represent the company professionally externally</li><li>Excellent communication, organization, relationship management, and execution skills</li><li>Native AI and modern digital tools user who knows how to improve workflows, scalability, and operational execution<br><br></li></ul><h3>Bonus Points</h3><ul><li>Experience working with creators, influencers, businesses, and/or organizations at scale</li><li>Experience supporting app launches, startups, or early-stage growth initiatives</li><li>Experience in faith-based, mission-driven, creator economy, consumer tech, or media environments<br><br></li></ul><div><strong>What Success Looks Like<br></strong><br></div><ul><li>Building and scaling a high-quality creator and partnership ecosystem aligned with FaithOnline’s mission and growth goals</li><li>Creating scalable systems, workflows, onboarding experiences, and operational infrastructure that support long-term ecosystem growth</li><li>Developing strong creator and partner relationships that drive long-term engagement, retention, collaboration, and ecosystem participation</li><li>Increasing creator activation, strategic partnerships, and creator-driven platform growth</li><li>Building sustainable partnership pipelines and operational processes that support long-term scale</li><li>Helping position FaithOnline as a trusted and differentiated platform within the faith and creator ecosystem space</li><li>Identifying and supporting future monetization, collaboration, and strategic partnership opportunities</li><li>Helping scale FaithOnline’s creator and partnership ecosystem from early traction into a thriving network of engaged creators, partners, businesses, and community leaders<br><br><br><br></li></ul>

Creator & Growth Partnerships Lead

<div><strong>About the Team</strong></div><div>The Sales team at Subsplash is all about driving revenue and growing relationships with prospects and clients. We are constantly striving to find ways to connect with clients and fill their needs through our product, and communicate the value of what we offer. The Sales Team is a high-energy, Friday think-tanking, relationship-based, enthusiastic team with clear goals and incentives linked to team and company success. Sales likes a little healthy competition now and then, both on <em>and</em> off the spikeball court.&nbsp;</div><div><br><strong>About The Role</strong></div><div>As a Sales Development Representative, you will report to the Sales Manager. The SDR role is focused on generating new business for Subsplash through sourcing and identifying organizations that will benefit from Subsplash services, building rapport with the gatekeepers, connecting with decision makers to set up meetings with the Sr. Reps, and demonstrating the value that Subsplash can deliver by helping them achieve their goals. Your primary objective is to focus on the best opportunities available to Subsplash in order to maximize MRR (Monthly Recurring Revenue) by generating and qualifying new leads for Sr. Reps.<br><br>The SDRs are a part of a growing team of people who are part super-sleuth, part bloodhound, part evangelist. Together, they find success for Subsplash and our clients by fostering relationships with prospects, identifying market trends and what success looks like for each organization, and partnering with them to reach their goals and make more fans of Subsplash.</div><div><br><strong>Compensation</strong></div><div>The base salary for this role is $40k/yr, with an average first year on-target-earnings (OTE) ranging from $50,000 - 60,000/yr.</div><div><br><strong>Top Priorities In Year 1&nbsp;</strong></div><ul><li>Represent Subsplash’s products and services, starting with a comprehensive understanding. of the platform and leading to consumer research to identify how our solutions meet needs.</li><li>Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets.</li><li>Manage and maintain a pipeline of interested prospects and engage Sr. Representatives for next steps.</li><li>Identify best practices to refine the company’s lead generation playbook.</li><li>Become an integral part of our revenue growth strategy.&nbsp;</li></ul><div><br><strong>Your Priorities</strong></div><ul><li>Utilize Salesforce, cold calling, and email to generate and source new sales opportunities.&nbsp;</li><li>Engage with curiosity utilizing the discovery strengths needed for a complete solutions pitch.</li><li>Pipeline management, through customized outreach strategies.&nbsp;</li><li>Identify prospect’s needs and note them in Salesforce for demo purposes after the lead hand-off.</li><li>Build relationships with prospects to qualify leads as sales opportunities.</li><li>Demonstrate being an introductory expert on Subsplash Platforms and services.&nbsp;</li><li>Set up meetings or calls with (prospective) customers and Sr. Representatives.</li><li>Report to the Sales Manager with weekly, monthly, and quarterly results.</li><li>Effectively use provided technology, and account information to generate interest from prospects.</li><li>Assess prospect needs and present appropriate solutions.</li><li>Convert prospects into warm leads by scheduling a demo call with Sr. Representatives.&nbsp;</li><li>Participate in team‐building and company‐growth activities.</li><li>Manage and track customer and transactional information in a CRM system.</li></ul><div><br><strong>Qualifications</strong></div><ul><li>A desire to learn and develop sales skills within the tech industry.&nbsp;</li><li>Demonstrates drive for humility, innovation, and excellence.&nbsp;</li><li>Motivation for sales and commitment to team mission.</li><li>Strong oral and written communication skills.</li><li>An active listener, influencing people with solutions tailored to their needs.</li><li>Passionate about creating friends out of strangers. Creating fans of you and Subsplash.&nbsp;</li><li>Knowledgeable and enthusiastic about the technology industry.</li><li>Resilience in a high energy environment.&nbsp;</li><li>Exhibit technical savviness.&nbsp;</li><li>Knowledge of church staff roles and dynamics is a plus.</li><li>Strong desire and ability to move up within a sales organization.</li></ul><div>&nbsp;</div><div><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not <strong>currently</strong> reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br><strong>About Subsplash</strong></div><div>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 20+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.&nbsp;</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div>

Sales Development Representative

<h3>The Role</h3><div>Cloverleaf transforms how teams understand themselves and each other <strong>— and customer success is where that impact grows. </strong>As a Customer Success Manager, you’ll serve as a <strong>strategic partner to HR, Learning &amp; Development, and People leaders</strong>, helping them deeply embed Cloverleaf into their most important talent initiatives and business processes.<br><br></div><div><em>Because this role spans enterprise, mid-market, and coach/partner accounts, we’re seeking someone with </em><strong><em>3–5 years of B2B SaaS customer success or account management experience </em></strong><em>who can own the strategic customer journey focusing on adoption and expansion, and operate with confidence across diverse customer environments.<br></em><br></div><div>This is far more than a relationship management role. You’ll think like a consultant and approach every account with a <strong>land-and-expand mindset</strong>; driving the kind of deep, durable adoption that naturally opens doors to new use cases, new stakeholder groups, and revenue growth.<br><br></div><h3><strong>What You'll Do</strong></h3><div>You’ll be the trusted strategic advisor helping customers get maximum value from Cloverleaf — and grow their partnership over time.<br><br></div><ul><li><strong>Own a diverse book of business </strong>across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle</li><li><strong>Build deep, multi-threaded relationships </strong>with HR leaders, L&amp;D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges</li><li><strong>Act as a strategic consultant </strong>who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies</li><li><strong>Develop and execute tailored success plans </strong>anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more</li><li><strong>Drive land-and-expand growth </strong>within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives</li><li><strong>Proactively identify expansion opportunities </strong>by connecting evolving customer needs to additional Cloverleaf use cases, positioning the platform as an integral part of the customer’s people strategy, not a standalone tool</li><li><strong>Monitor customer health metrics and usage data </strong>to identify risk signals and growth opportunities, using AI-powered tools and data-driven insights to prioritize outreach and deliver timely interventions</li><li><strong>Lead strategic business reviews and executive check-ins </strong>that go beyond usage reporting to demonstrate tangible business impact, surface recommendations, and plant seeds for expansion</li><li><strong>Collaborate cross-functionally </strong>with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap</li><li><strong>Track and report on key CS metrics </strong>including Net Revenue Retention, logo retention, NPS, adoption milestones, and health scores — using data to drive strategy and demonstrate impact</li></ul><div><br></div><h3>Who You Are</h3><div>You’re consultative, curious, and energized by helping customers succeed. You can zoom out to understand a customer’s business strategy and zoom in to solve the adoption challenge in front of you. You love building relationships, connecting the dots, and making a real difference in how organizations develop their people.<br><br></div><div>You’ll thrive in this role if you:<br><br></div><ul><li>Think and communicate like a strategic partner and can influence stakeholders from end users to C-suite executives</li><li>Are naturally consultative and ask thoughtful questions that uncover what customers actually need to succeed</li><li>Get energized by connecting business problems to platform solutions and articulating the <em>why</em> behind every recommendation</li><li>Stay calm and adaptable when priorities shift (they will!), and know how to keep accounts on track through ambiguity</li><li>Love using data, AI tools, and automation to work smarter and deliver more proactive, personalized outreach at scale</li><li>Work well across teams and communicate clearly whether you’re presenting in an executive QBR or collaborating with Product on a feature request</li></ul><div><br></div><h3>What You Bring</h3><div><strong><br>Required</strong></div><ul><li>3–5 years of experience in <strong>Customer Success, Account Management, or a strategic client-facing role </strong>within B2B SaaS</li><li>Demonstrated ability to <strong>manage and grow a portfolio of accounts </strong>with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth</li><li>Track record operating as a strategic partner with strong <strong>consultative and strategic thinking skills</strong>, with the ability to understand a customer’s business landscape and influence stakeholders at all levels</li><li>Outstanding <strong>written and verbal communication skills</strong>, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions</li><li>Ability to interpret and act on <strong>customer health data, usage analytics, and AI-driven insights </strong>(e.g., predictive churn signals, engagement scoring) to drive proactive account strategies</li><li>Experience guiding customers through <strong>organizational change</strong>, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows</li><li>Comfort operating in a <strong>fast-paced startup environment </strong>where resourcefulness, adaptability, and ownership are essential</li></ul><div><strong><br>Preferred</strong></div><ul><li>Experience in a <strong>SaaS startup environment</strong>, with familiarity with the pace, ambiguity, and opportunity of high-growth companies</li><li>Background in or deep familiarity with <strong>Human Resources, Talent Development, Learning &amp; Development, or Organizational Development</strong></li><li>Experience with <strong>behavioral assessments or personality frameworks </strong>(e.g., DISC, Enneagram, CliftonStrengths, 16-Types) or coaching methodologies</li><li>Experience with <strong>Customer Success Platforms </strong>(e.g., Vitally, ClientSuccess, Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot)</li><li>Exposure to <strong>AI applications in customer experience</strong>, including predictive analytics, automated engagement tools, or AI copilots</li><li>Experience using <strong>data visualization or BI tools </strong>(e.g., Looker, Tableau, Sigma, Omni) to communicate customer outcomes and portfolio health</li></ul><div><br></div><h3>Success in this Role</h3><ul><li><strong>Cloverleaf is embedded into customers’ core people processes,</strong> not treated as an add-on, resulting in deep, durable adoption that naturally creates expansion opportunities.</li><li><strong>Accounts consistently grow over time through a land-and-expand motion:</strong> initial deployments expand into new departments, use cases, and stakeholder groups, directly contributing to revenue growth.</li><li><strong>Customers can clearly articulate how Cloverleaf contributes to their business outcomes</strong> whether that’s improved team performance, stronger leadership pipelines, faster onboarding, or higher engagement scores.</li><li><strong>Net Revenue Retention and logo retention targets are met or exceeded quarter over quarter,</strong> with expansion revenue driven by adoption-led growth rather than transactional upsells.</li><li><strong>Customers are engaged advocates</strong> who participate in case studies, referrals, and community activities because they see Cloverleaf as a true strategic partner.</li><li><strong>Customer health scores improve across the portfolio,</strong> with proactive interventions reducing churn risk before it escalates.</li><li><strong>Cross-functional collaboration is seamless,</strong> with clear feedback loops between CS, Product, Sales, and Implementation that improve the overall customer journey and inform product strategy</li></ul><div><br></div><h3>How We Unleash You to Do Your Best Work</h3><ul><li>Flexible PTO and work schedule - with a minimum of 2 full weeks off per year</li><li><em>Company paid</em> full benefits, including medical, dental, vision, life insurance, and more!</li><li>Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans</li><li>Macbook and home-office set-up stipend</li><li>401k benefits including a match with immediate vesting</li><li>Truly values-driven team (ask us about it!)</li></ul><div><br><br></div><h3>Who We Are</h3><div>Cloverleaf connects siloed HR data and team collaboration tools to deliver personalized, actionable development at scale. Built on validated assessments like DISC, Enneagram, CliftonStrengths, and 16 Types, plus real-time insights, it strengthens team alignment, communication, and performance for over 30,000 teams worldwide.<br><br></div><div><strong><em>Cloverleaf is on a mission to unleash people to do their best work.&nbsp;<br></em></strong><br></div><div><em>We believe that people should be passionate and engaged with the work that they are doing, starting with our own team.</em></div>

Customer Success Manager

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We are looking for an Enterprise Customer Success Manager to join our growing Customer Success Team. As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer Success and will be focused on our largest and most strategic customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with teams across the company including Marketing, Sales, and Revenue Enablement to help maximize our growth. Your responsibilities will include supporting strategic enterprise-level customers in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Strategic Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and comprehensive guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle complex customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close. Demonstrate a deep understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: Experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

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