CommonSpirit Health is hiring a
Remote IT Principal Software Engineer

Job Summary and Responsibilities

As our Principal Software Engineer, you will create and enhance complex applications, identifying opportunities and implementing solutions that meet end-user needs and business goals.

Every day, you will work on multiple high-complexity solutions, troubleshooting and resolving intricate software problems. You will provide technical guidance to engineering teams, oversee project contributions, serve as a subject matter expert, and mentor software engineers.

To be successful, you will demonstrate exceptional software design and coding expertise, strong problem-solving skills, and proven leadership in technically guiding and mentoring teams. Excellent communication skills for conveying complex technical concepts and a commitment to innovation are essential.

• Provide technical guidance in software design and development activities.
• Assist with maintenance and upgrades of existing software applications.
• Participate in design reviews and recommend improvements.
• Provide support throughout all phases of the software development life cycle (SDLC) and ensure delivery of high-quality products.
• Provide training and mentorship to other engineers as needed.
• Analyze and troubleshoot application issues in a timely manner.

Job Requirements

Required

• Bachelor of Science degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent software development experience.
• 7+ years of job-related experience and 8+ years of experience as a Senior Software Engineer.
• Experience serving as an Adobe Journey Optimizer (AJO) engineer.
• 4+ years of experience completing technical implementations, data architecture, and system integrations to power real-time customer journeys.
• Experience creating and managing XDM (Experience Data Model) schemas for profiles and experience events.
• Experience setting up identity namespaces and rules to connect customer data across devices, including email, cookies, and mobile IDs, into a unified Real-Time Customer Profile.
• Experience building and monitoring both batch (CSV/database) and streaming (real-time API) data ingestion pipelines to ensure data accuracy and quality.
• Experience implementing the Adobe Experience Platform Web SDK and Mobile SDK for iOS and Android to capture user behavior and trigger in-app or push notifications.
• Experience configuring events and triggers that move customers through journeys based on real-time signals, such as abandoned carts or location-based check-ins.
• Experience developing REST API endpoints that Adobe Journey Optimizer can call to send data to third-party systems such as Slack, loyalty platforms, or external SMS providers.
• Experience managing development, staging, and production sandboxes and user permissions.
• Experience setting up email subdomains, IP warming strategies, and mobile push credentials.
• Experience applying labels and policies to support CCPA compliance.
• Experience using Adobe Experience Platform Assurance to inspect SDK events and troubleshoot failed journey triggers.
• Experience writing SQL queries in AEP Query Service to analyze journey bottlenecks, error rates, and delivery success.
• Experience implementing frequency capping to prevent over-messaging customers and protect downstream system performance.

Preferred

• Master's degree.

About the Company

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites, and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses, and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits, and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.