<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Technical Support Specialist

<div>Is God calling you to renew his Church by strengthening marriage and the family? Join our team at Communio today. We’re hiring!<br><br><strong>IDEAL CANDIDATE</strong>: You're analytical, self-driven, and thrive on precision and thoroughness. You communicate clearly and professionally, and you take pride in producing high-quality work. If you're a mission-driven developer who’s passionate about leveraging tech for impact, we’d love to hear from you.<br><br><strong>JOB SUMMARY</strong>: We are seeking a Full-Stack Software Developer to join our small, agile team. In this role, you will help build and enhance technology that empowers churches across the country. From initial concept to deployment, you'll be involved in all phases of the software development lifecycle.<br><br><strong>POSITION OVERVIEW</strong></div><ul><li>Mission Impact: Create technology that builds up the Church and strengthens families nationwide</li><li>Job Type: Full Time</li><li>Benefits: Health Insurance, Dental, Vision, Annual HSA Contributions, Vacation</li><li>Location: Fully Remote (Virtual Office)</li><li>Belief/Faith Requirements: Trinitarian Christianity and historical, Biblical orthodoxy</li></ul><div><br></div><div><strong>DESIRED EXPERIENCE</strong></div><ul><li>Experience with Agile methodologies, especially Scrum</li><li>High level of knowledge of PHP, SQL, Linux, Bash</li><li>Working-level knowledge of APIs and object-oriented development</li><li>Experience with cloud computing platforms such as AWS or Azure</li><li>Experience with DevOps methodologies</li><li>Experience working with and analyzing structured data</li><li>Ability to work with large datasets and clean, transform, and validate data</li><li>Basic understanding of data warehousing and data modeling concepts &nbsp;</li></ul><div><br></div><div><strong>RESPONSIBILITIES: &nbsp;</strong></div><ul><li>Write clean, maintainable, and well-documented code</li><li>Collaborate across all phases of the development lifecycle</li><li>Troubleshoot and debug software and database systems</li><li>Design and implement new product features and enhancements&nbsp;</li></ul>

Sr. Software Developer

<div>The expected salary range for this position is $103,800.00 - $121,955.60. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br>The Developer III role is a key role within our growing Innovation &amp; New Products group. This group is focused on ideating, testing, creating, and scaling new products and innovations to release exponentially more children from poverty. In this role you will help implement exciting, lovable new products and help the team bring them to market through agile and iterative methods. This includes driving the thinking behind the designs and executing on the details to deliver a best-in-class experience. You will work closely with product managers, designers, other engineers, and partner teams to transform visionary ideas into a shipping product that delights your neighbors.&nbsp;</div><div>&nbsp;</div><div>The Developer III is a technical leader in supporting the lifecycle of critical corporate-wide and customer-specific technology based products. The Full Stack specialist further works with primarily third-party systems, designing and developing necessary custom entities, ensuring components meet business requirements and are ready for production environments. The Developer III will be building APIs and capabilities using NodeJS evolving around an AWS centered loosely-coupled architecture. At this career level, the incumbent generally applies independent expertise to provide design, development, and services for global, enterprise, and heavily integrated applications. Further, she or he often coaches and oversees the work of other specialists and related staff.</div><div>&nbsp;</div><div><strong>What will you do?</strong></div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.</li><li>Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.</li><li>Provides application software development services and technical support for existing architecture or new deployments. Gathers requirements and develops specifications to integrate into applications. Adheres to approved standards and assists in developing new standards in software development.</li><li>Develops program logic for new applications or analyzes and modifies logic in existing applications. Considers and/or provides multiple options or solutions to satisfy organizational needs.</li><li>Codes, tests, including writing test plans, debugs, documents, implements and maintains software applications. Enhances appropriate levels of functionality through code customization and application configuration.</li><li>Develops strategies around existing technology products to ensure these products produce expected results and benefit to customers. Ensures that improvements are successfully implemented and impacts across the value stream and application are considered.</li><li>Provides complex technical services throughout the lifecycle of customer-specific technology based products. Primarily works with Cloud or Purchased applications.</li><li>Collaborates on cross-functional project teams as a key resource on data processes, data governance, and application systems.</li><li>May coach and provide expertise to other professionals and support staff in the applications development discipline.</li></ul><div>&nbsp;</div><div><strong>What do you bring?</strong></div><ul><li>4 years Relevant experience working in this or a related field.</li><li>2 years relevant experience with React, Next.JS or React Native</li><li>Experience in designing and developing Node JS APIs on AWS Lambda or comparable cloud experience</li></ul>

React Native Developer III

<div><strong>Impactful, Permanently Remote Work at Anedot.<br></strong><br></div><div><strong>Company:</strong> Anedot, Inc.</div><div><strong>Organization: </strong>Engineering</div><div><strong>Team:</strong> Frontend</div><div><strong>Reports to:</strong> VP, Engineering</div><div><strong>Experience Level: </strong>Principal</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $170,000 - $220,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div>Join us as a Frontend Software Architect, where you'll take ownership of the frontend, working closely with our Founder/CEO, engineers, and design team. This is a primarily coding role, requiring extreme ownership and technical excellence to deliver a groundbreaking product.</div><div><strong><br>Responsibilities<br></strong><br></div><ol><li><strong>Architect Solutions:</strong> Define and implement the technical direction of a greenfield project, serving as the lead architect for the frontend.</li><li><strong>Collaborate Cross-Functionally: </strong>Work closely with engineers, designers, and other team members to create seamless, high-quality user experiences.</li><li><strong>Implement Payment Systems: </strong>Develop and integrate major payment systems like Stripe or similar platforms to ensure seamless financial transactions.</li><li><strong>Foster Design Consistency:</strong> Build and maintain a robust Figma component library integration to ensure consistency across the platform.</li><li><strong>Write “Better Software Faster”: </strong>Defining and advocating type and testing strategies that allow the codebase to evolve safely and quickly without locking teams into brittle architectures or letting regressions slip through.</li><li><strong>Drive Strategic Decisions: </strong>Actively participate in discussions on frontend architecture, data modeling, and API design to align with the project’s vision.</li><li><strong>Share Expertise Through Code: </strong>Mentor team members and elevate technical capabilities by writing exemplary, production-ready code.</li></ol><div><strong><br>Qualifications<br></strong><br></div><ol><li>10+ years of professional experience in JavaScript development, with a strong emphasis on ReactJS with at least 5 years at one company.</li><li>Proven experience architecting and leading large-scale frontend projects from inception to deployment.</li><li>Strong foundational knowledge in computer science principles, including algorithms, data structures, and system design.</li><li>Proficiency in Figma component libraries and translating designs into high-quality, scalable code.</li><li>Significant experience implementing and integrating major payment platforms like Stripe or similar systems.</li><li>Deep understanding of RESTful APIs, with the ability to design and consume them effectively.</li><li>Firm commitment to automated testing and domain modeling with types in order to maintain high-quality, maintainable codebases.</li><li>Demonstrated ability to take extreme ownership of projects while balancing hands-on coding with strategic technical decisions.</li><li>Strong interpersonal and communication skills, with the ability to assert expertise while maintaining a collaborative team environment.</li></ol><div><strong><br>Requirements<br></strong><br></div><ul><li>TypeScript/Strong Typing in Javascript: 5 - 10 years</li><li>Frontend Performance &amp; Optimization: 10+ years</li><li>Leading Component &amp; Design Systems: 10+ years</li><li>API Design, GraphQL, Rest: 10+ years</li><li>Business / Stakeholder Communication</li><li>Negotiation &amp; Consensus Building</li><li>User Experience Advocacy</li></ul><div><strong><br>About Us<br></strong><br></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>How to Apply<br></strong><br></div><div>If you are a seasoned software engineer who thrives in ownership-driven, fast-paced environments and is passionate about building innovative solutions, we’d love to hear from you!<br><br></div><div><strong><br>Hiring Process<br></strong><br></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Pair Programming Interview - be prepared to write code with a shared screen using TDD</li><li>One hour video interview with our Founder and CEO</li></ol><div><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Frontend Software Engineering Architect

<div><strong>Summary/objective:</strong></div><div>Angel Studios is seeking an expert React.js developer to build front-end web applications as a member of a fully-remote engineering team.</div><div><br></div><h3>Essential functions</h3><ul><li>Ensure quality through design, processes, and tools in a CI/CD environment.</li><li>Partner with designers, product managers, and engineers to build out new features, fixes, and continuous improvements.</li><li>Deliver features quickly and iteratively.</li><li>Design, build and maintain efficient, secure, reusable, and reliable code that runs performantly across devices under variable memory, screen size, and network constraints.</li><li>Participate in cross-team brownbags, workshop series, standups,&nbsp; hackathons, etc.</li><li>Analyze application performance and recommend improvements as needed.</li><li>Perform code reviews, testing, and debugging.&nbsp;</li><li>Provide expert front-end guidance to other engineers.</li><li>Contribute to technical documentation utilized in the Product and Engineering departments.</li><li>Must attend and contribute to scheduled meetings.</li><li>Proficiency in speaking, reading and writing in the English language is required.&nbsp; Additional language proficiency is a plus.&nbsp;</li></ul><div><br></div><div><em>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</em></div><div><br></div><h3>Competencies</h3><ul><li>Experience with the infrastructure needed to make compelling frontend experiences, such as API development.</li><li>Passionate about careful component design &amp; architectural planning that leads to a codebase that is future-proof and maintainable.</li><li>Enjoy the challenge and opportunity to lead and improve the development experience at Angel Studios by enhancing development tools, test coverage, and code structure.</li><li>Proactive and detail-oriented, yet comfortable working in a dynamic environment with tight deadlines and evolving requirements.</li><li>Self-starter with the ability to seek out opportunities, create an action plan and see it through to fruition.</li><li>Familiarity with Cloud Based Platforms and services.</li><li>Strong collaborator with excellent presentation, communication, and problem solving skills.</li><li>Familiarity with Continuous Integration and Continuous Delivery principles.</li><li>An exceptional listener with excellent written and verbal communication skills.</li><li>Detail-oriented perspective and able to pick up on overlooked details.</li><li>Organization and time management.</li><li>Able to maintain confidentiality of information.</li><li>Must be able to manage multiple assignments, determine priorities, and adapt to changing conditions.</li><li>Resourceful and able to problem-solve and manage tasks with ambiguity.</li><li>Can take feedback to tasks and assignments positively and create better solutions.</li><li>A quick study, able to pick up new skills and learn how to use new tools and programs.</li><li>Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent.</li></ul><div><br></div><h3>Required experience</h3><ul><li>7+ years of experience as a Software Engineer</li><li>5+ years of experience building front-end web applications</li><li>3+ years of experience within the last 5 years using React.js to build front-end web applications&nbsp;</li></ul><div><br></div><h3>Preferred experience</h3><ul><li>Expertise in unit testing is strongly preferred</li><li>Experience with Tailwind is a plus</li><li>Experience with GraphQL is a plus</li><li>Experience with next.js is a plus</li><li>Full-stack development experience is a plus</li><li>Additional language proficiency beyond English is a plus.&nbsp;</li><li>Experience with the Angel Guild strongly preferred</li></ul><div><br><strong>Salary: </strong>$121,000 - $160,000 a year</div><div><br></div><div>Commensurate with experience and scope of responsibility.</div>

Senior Front End Software Engineer

<div><strong>Who we are</strong></div><div><br></div><div>Hallow is on a mission to help people pray. We’re the No. 1 prayer app in the world, with more than 1 billion prayers prayed across 150+ countries. We're building a product that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).</div><div><br></div><div>Our goal is to build something truly great. Something that combines the beauty of the Church's spirituality with world-class product and content execution. And we need a world-class team to make it happen.</div><div><br></div><div>We launched the app in December 2018 and have been blown away with the incredible growth &amp; traction. Hallow has been downloaded more than 25 million times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.</div><div><br></div><div>We are a startup. We move quickly. We are small but we take big swings. Each person is responsible for making an impact. It is hard—but deeply meaningful—work. We'd be honored &amp; humbled if you'd consider joining us.</div><div><br></div><div><strong>Tldr:</strong> We're looking for a Lifecycle Marketing Lead to join our rapidly growing team to build out all communications with customers through Email, Push, SMS, and in-app communication to help improve activation, engagement, and retention.</div><div><br></div><div><br></div><h3>What You'll Do</h3><ul><li><strong>Work directly with Product, Growth, and Content Team: </strong>As a Lifecycle Marketing Lead, you’ll be in an extremely cross-functional role. You’ll be working directly with our marketing team to boost activation and acquisition, with content for copywriting and launches, and with product to boost retention across lifecycle marketing channels.</li><li><strong>Lead Email/Push/SMS:</strong> These are our main and most important communication channels. You’ll lead the strategy, execution, and delivery of all our email/push marketing and communication including marketing, launches, product features, and transactional sequences (onboarding, "post-prayer", recovery, etc). You’ll be at the forefront of our marketing personalization, playing a huge role in our customer activation and retention.</li><li><strong>A/B Testing:</strong> To be successful in your role, you’ll need to continuously test new creative, copy, strategies, channels, sequences, and funnels in order to move the needle across our core metrics.</li><li><strong>Analytics:</strong> Along with leading these channels and testing continuously comes the need to be analytically focused. You’ll be making decisions daily, all driven by data. Run clean tests to ensure statistical significance of the decisions, and move quickly to increase our results on lifecycle marketing activities.</li><li><strong>Be a HUGE part of Hallow’s Growth:</strong> Your work will directly impact Hallow’s ability to grow to our goal of 1 Million people praying daily around the world.</li></ul><h3><br></h3><h3>What You'll Love</h3><ul><li><strong>Mission: </strong>This work is incredibly humbling. Every day we get amazing stories and get the pleasure of working on something that impacts lives. One of my favorite user quotes: “I hate quoting an old, overused cliche, but I’ve been very lost. And I think for the first time in a while I may be found.”</li><li><strong>Ownership:</strong> You’ll be a massive part of our growth. There’s nothing more exciting than being able to see your work touch thousands of lives around the world and truly build a world-class experience with every email, push notification, blog, and more. You’ll be doing that every day.</li><li><strong>Growth: </strong>From day 1, you’ll be a part of the startup journey. Over the next year, we’ll be building out our product, retention, and activation marketing to a great degree, and you'll be able to impact millions from the get go and millions of more that will install the app and start praying with Hallow over the next year.</li><li><strong>Flexibility:</strong> We operate as a remote-first team with members all over the globe and are open to candidates anywhere in the U.S. or Canada for this position. We don’t care when or where you work, just that it gets done! That being said, our HQ is in Chicago and if in-person work is something you are interested in, we’d love to have you there!</li><li><strong>Comp: </strong>We will pay competitive market rates both in terms of equity, cash, &amp; benefits.</li></ul><h3><br></h3><h3>What We're Looking For</h3><ul><li><strong>Passion: </strong>First &amp; foremost, we’re looking for someone excited about our mission. It makes it a lot more fun :)</li><li><strong>LCM Experience:</strong> The key here is having a firm grasp and expertise on email. The ability to show and prove that you can and have built and scaled core metrics (sales, downloads, etc.) through email (marketing &amp; transactional) will be an incredibly important part of your interview process. A big plus is to have experience in cross-channel management from push, in-app, SMS, and landing pages.</li><li><strong>Technical Experience: </strong>Analytics (Product Analytics, LCM Analytics, Google Analytics, A/B Testing, Excel) and being able to quickly and efficiently make decisions off of data will be a huge part of your role. Additionally, HTML/CSS would be preferred for designing emails/in-app messages, and understanding integrations between platforms with APIs and webhooks would be highly desirable.</li><li><strong>Copywriting:</strong> You're an expert in marketing copywriting and have 2+ years of experience in writing copy for LCM, social, paid media, SEO, PR, or any other marketing channel.</li><li><strong>Grit &amp; detail-oriented:</strong> We really care about what we’re doing &amp; try to build as fast as we can. Everything we do, say, send, or spend money on should be top-notch quality and set Hallow apart as the best.</li></ul><div><br></div><div>We're a small team and we care deeply about each new hire, so sometimes it can take us a while to get through the hiring process for these roles. Apologies in advance for any delays. We'll do our best to keep you updated throughout the process, and we really appreciate your patience and understanding as we work through everything.</div><div><br></div><div>We are honored that you'd consider joining the team and look forward to connecting with you.</div><div><br></div><div>Best,</div><div><br></div><div>Alex at Hallow</div><div>CEO &amp; Co-Founder</div><div><br></div><h3>Compensation Range</h3><div>$100,000 to $140,000 USD per year</div><div><br></div><div>The above range only includes cash compensation. Each full-time employee in the US also receives equity compensation, alongside a top-tier benefits package (e.g., unlimited PTO, insurance, remote-flexible work, fully paid parental leave, 401(k) match, and stipends for spiritual development, health &amp; wellness, home-office, and learning).</div><div><br></div><div>The above range for cash compensation refers to base salary. All full-time employees are also eligible to be considered for a discretionary bonus at the end of each fiscal year. These ranges are just initial estimates. They may vary depending on market or location and may be adjusted depending on the person we end up hiring for this role, their experience, and market dynamics.</div>

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