Overflow is hiring a
Customer Success, Account Manager

• Develop a high-touch engagement program that incorporates the “Overflow touch” - above-and-beyond service including gifts and in-person visits to top clients.
• Work with a portfolio of partners to help them meet their business objectives through Zoom calls, trainings, content development, etc.
• Act as the relationship thread throughout activation and onboarding to ensure a customer’s needs are met and the partnership builds a strong foundation from day one.
• Develop and build strong relationships with key customer stakeholders and executive sponsors through in-person visits, deeply understanding their goals and aligning our work with those, celebrating key moments for the organization with them, and more.
• Understand customers’ needs and priorities to optimize the use of the Overflow platform
• Identify new opportunities to up-sell, cross-sell, and increase utilization of features
• Deploy effective renewal strategies to maintain a 100%+ NDR
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how Overflow can better serve our customers
• Collaborate closely with various cross-functional teams (Product and Engineering, Marketing, and Go To Market) to drive better results.
• Ensure excellent CRM usage and reporting

• Alignment to Overflow’s mission to Inspire The World to Give founded on Christian Proverbs 11:24 “The world of the generous gets larger & larger.”
• Agreement with Overflow Values which inspires Overflow Company Culture
• Willingness to travel & participate in in person gatherings
• Commitment to serving the evangelical Christian church space, along side wider 501c3 non profit space

• You are deeply passionate and curious about the work of churches and nonprofits and how it can be accelerated through innovation and generosity.
• You care about the details and won't stop until a solution is found.
• You engage clients from a place of authenticity and empathy, seeking to do whatever it takes for them to be successful.
• You're an outstanding verbal communicator that knows how to think on your feet and work with a team to develop innovative strategies that further the partnership.
• You're an exceptional written communicator with a talent for making clients feel known and understood, and an ability to craft comprehensive, well-informed communications.
• You are exceedingly organized and are skilled in managing and following up on many tasks at once.
• You are a problem solver who understands that true partnership creates win-win solutions
• You are ready to move fast and learn fast!
• 5+ years in a CSM role.
• B2B experience is a must.
• Experience on the staff of nonprofits or churches a huge bonus!
• Work from San Francisco Bay Area near Mountain View Headquarters

• GENERAL TEAM 
  • Slack
  • Google Suite
  • Notion
  • Zoom
  • Canva
  • Pitch
• SUCCESS TEAM 
  • Monday.com
  • Churn Zero
  • Salesforce
  • Calendly
  • Update AI
  • Zendesk
  • Text Expander
  • Aircall

BASE SALARY 💰 Payable on a bi-monthly basis & subject to all withholdings & deductions as required by law

EQUITY GRANT 📈 Subject to approval by Board of Directors, 4 year vest, 1 year cliff

• Medical Health Plan 🏥
• Dental Care Plan 🦷
• 120 hours paid time off (PTO) earned on an accrual basis 🏖️
• Company-paid holidays 🎄 🎇 ✝️
• Dependent Care FSA (DCFSA) 👪🏼
• Paid parental leave plans 👩🏼‍🍼👨🏽‍🍼
• Generosity Fund 🎁
• Disney Park Experience 🐭 🏰
• 401(k) Plan
• IRL Gatherings
• Mental Health Stipend