<div>Description</div><div>The Admissions System Administrator will play a crucial role in managing, maintaining, and enhancing the technical systems that support the admissions department. Primarily working in Salesforce and related platforms, this role is responsible for day-to-day configuration, support, and process improvements within our admissions systems. The ideal candidate will have strong technical skills and experience with system administration, database management, and process automation.</div><div>&nbsp;</div><div>Duties and responsibilities</div><ul><li>System Management: Maintain and optimize existing systems, primarily Salesforce, to ensure smooth operation and functionality within the admissions process.</li><li>Process Building and Automation: Design, develop, and implement new workflows and automated processes to enhance system efficiency and user experience.</li><li>System Implementation: Lead the technical implementation of new systems or upgrades, ensuring seamless integration with existing platforms and minimal disruption to operations.</li><li>Technical Support: Provide day-to-day technical support to admissions staff, resolving issues related to system functionality, performance, and access.</li><li>System Documentation: Create and maintain detailed technical documentation, including system configurations, workflows, and processes to support ongoing system management and future improvements.</li><li>User Training: Train admissions staff and new hires on the use of systems, including Salesforce and any new processes or platforms introduced, ensuring users are equipped to maximize system capabilities.</li><li>Reporting and Analytics: Develop and manage reporting tools within the systems to track key metrics, identify trends, and support data-driven decision-making within the admissions department.</li><li>Project Management: Collaborate with the admissions team and the Systems Manager to oversee technical projects from conception to completion, ensuring timelines, budgets, and goals are met.</li></ul><div><br></div><div>Requirements</div><ul><li>Bachelor’s degree required</li><li>Certified Salesforce Administrator&nbsp;</li><li>Organized, with an understanding of efficient and effective processes and systems</li><li>Demonstrated skills and experience in project management, including the ability to multitask, evaluate and balance competing priorities, and meet deadlines</li><li>Excellent problem-solving skills with attention to detail and technical accuracy</li><li>Highly self-motivated and proactive</li><li>Strong understanding of WTS mission and institution</li><li>Demonstrated familiarity with higher education industry and FERPA/HIPPA confidentiality practices</li></ul>

Admissions Systems Administrator - Part-Time

<div>&nbsp;</div><div>JOB DESCRIPTION&nbsp; &nbsp; &nbsp; &nbsp;</div><div>The CRM systems manager is responsible for the development and management of the customer relationship management (CRM) system and related support activities at HOPE International.<em> </em><br><br></div><div><strong>LOCATION:</strong> Lancaster, PA preferred; remote US considered&nbsp;<br><br></div><div><strong>DEPARTMENT: </strong>&nbsp;Information Technology&nbsp;<br><br></div><div><strong>REPORTS TO: </strong>Director of IT&nbsp;<br><br></div><div><strong>MANAGES: </strong>CRM System Administrators&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br><br></div><div><strong>BAND: </strong>Senior Professional&nbsp;<br><br></div><div><strong>STATUS:</strong> Exempt, domestic, full-time employee&nbsp;</div><div><br>FULL SUMMARY<br><br></div><div>The CRM systems manager is the leader of development, support, and ongoing innovation for HOPE International’s customer relationship management system (Salesforce NPSP) and related applications. The CRM systems manager directly supervises the CRM team staff, while providing project management leadership on a portfolio of projects. In this role, s/he is responsible for the coordination of cross-functional working groups and a coordination between the development, marketing, finance, and technology departments to enhance the donor experience, internal operations, and strategy for HOPE International.&nbsp;<br><br></div><div><br></div><div><strong>RESPONSIBILITIES</strong></div><div><br></div><div>Promote and contribute to the fulfillment of HOPE International’s mission and vision.&nbsp;</div><div><strong><br>Strategy Development &amp; Implementation </strong><br><br></div><ul><li>Serve as a technical expert and advisor in cross-departmental strategic planning teams to inform platform development and innovation&nbsp;</li><li>Align CRM work plans and system development cycles to accomplish strategic plan goals, with regular reporting on goal progress and achievement&nbsp;</li><li>Advise and educate HOPE International leadership on the impact of new technical applications and their applicability to HOPE’s requirements&nbsp;</li></ul><div><br></div><div><strong>CRM Team Management</strong>&nbsp;<br><br></div><ul><li>Directly supervise the staff and activities of the CRM team, investing in their personal and professional development&nbsp;</li><li>Direct the CRM team’s helpdesk support delivery functions to ensure timely, accurate, and professional service delivery&nbsp;</li><li>Manage the CRM bi-annual budgeting process and advise departmental leaders on CRM-related budgetary matters&nbsp;</li><li>Promote and oversee strategic relationships between internal resources and external entities, including vendors, consultants, and partner organizations&nbsp;</li></ul><div><strong><br>CRM System Development &amp; Management</strong>&nbsp;<br><br></div><ul><li>Lead ongoing development, maintenance, and optimization of HOPE’s CRM instance (Salesforce NPSP) and related financial, reporting, and marketing applications in compliance with security, data privacy, and organizational needs&nbsp;</li><li>Manage the agile prioritization and workflow of constituent development proposals by assigning staff to the right tasks and collaborating with department leaders to align on requests and roadmaps&nbsp;</li><li>Provide project management leadership on critical improvement or implementation projects, while working with other project leads to guide a portfolio of related projects&nbsp;</li><li>Facilitate a cross-functional teams in the assessment of relationship management and constituent needs and implementation of solutions, including leading technical advising, pipeline/channel management, and business analysis&nbsp;</li><li>Collaborate with cyber security officers and internal audit resources to ensure the integrity of the CRM system, data, and operations as well as monitoring the technology area for areas which may impact CRM, such as cryptocurrencies&nbsp;</li><li>Lead and advise the acquisition, development and implementation of any new CRM software and related applications across the organization&nbsp;</li></ul><div><br><br><strong>QUALIFICATIONS</strong><br><br></div><ul><li>Personal confession of Christian faith and commitment to the mission and vision of&nbsp;</li><li>&nbsp;HOPE International&nbsp;</li><li>Minimum 3-5 years of experience in CRM system administration required&nbsp;</li><li>Minimum of 2 years team leadership and project management experience required&nbsp;</li><li>Experience in non-profit or financial technology services sectors strongly preferred&nbsp;</li><li>Salesforce Systems Administrator Certification required; Additional Salesforce certification and experience in other CRM platforms and applications is a plus&nbsp;</li><li>Bachelor’s degree in information or computer science, finance, business management, or related field required&nbsp;</li><li>Demonstrated excellence in cross-team communication and organizational skills; experience with agile processes required, while PMP, Six Sigma, ITIL, Google Project Management Certificate, etc. certifications are a plus&nbsp;</li><li>Creativity, flexibility, and the ability to manage people gracefully under pressure and with competing priorities&nbsp;</li><li>Strong analytical and technical problem-solving capacity&nbsp;</li><li>Ability to communicate technical solutions, strategies, and value with non-technical business leadership&nbsp;</li><li>Demonstrated desire to help people that have been brought low by poverty or other circumstances regain hope, dignity, and ability to support themselves and their families&nbsp;</li></ul><div><br></div>

CRM Systems Manager

<h3>What you'll do</h3><ul><li><strong>Build a Pipeline of Potential Schools &amp; Parish Partners:</strong> We've launched new programs for Catholic schools and parishes to help strengthen our local communities' mental and spiritual health. Your primary responsibility will be finding potential partners and starting the conversation around how we can support them.</li><li><strong>Prospecting:</strong> Your job will be centered around researching and finding teachers, principals, pastors, and parish staff that may be interested in bringing Hallow to their communities. You'll do this through a mix of list building, driving referral inquiries, and co-marketing partnerships.</li><li><strong>Cold Outreach: </strong>Reaching out to 75-100 new potential partners a day, sharing the mission of the Hallow for Schools program.</li><li><strong>Create Inbound Interest</strong>: We want Hallow to be the leading tool for those responsible for teaching the faith and to help those they serve develop a personal relationship with God. You will help us create educational and experiential content (e.g., webinars, free downloadables, how-to blogs) to help potential partners discover Hallow and to help them navigate bringing Hallow to their community.</li><li><strong>Help Improve Our Sales Process:</strong> We are in the early innings of building our school and parish sales process. You will play a critical role in testing different tactical approaches to lead generation and helping us refine both our ideal customer profile and improve our sales cycle efficiency.</li></ul><div><br></div><h3>What you'll love</h3><ul><li><strong>Mission: </strong>This work is incredibly humbling. Every day we get amazing stories and get the pleasure of working on something that impacts lives. One of my favorite user quotes: “I hate quoting an old, overused cliché, but I’ve been very lost. And I think for the first time in a while I may be found.”</li><li><strong>Ownership: </strong>You’ll be creating the first impression for Hallow with leaders in Catholic schools and parishes across the country. There is nothing more exciting than supporting those directly responsible for the next generation of Catholics developing a personal relationship with God.&nbsp;</li><li><strong>Growth:</strong> From day 1, you’ll be a part of the startup journey. Over the next year, we’ll build out the company significantly, and we’ll need your help in building a global network of community partners.</li><li><strong>Flexibility:</strong> HQ will be in Chicago and would love to have as many team members there as possible, but you will be responsible for building relationships across the country so we are flexible on location.</li><li><strong>Comp:</strong> We will pay competitive market rates both in terms of equity, cash, &amp; benefits.&nbsp;</li></ul><div><br></div><h3>What we're looking for</h3><ul><li><strong>Passion:</strong> First &amp; foremost, we’re looking for someone excited about our mission. It makes it a lot more fun :)</li><li><strong>Creative &amp; Curious</strong>: Standard cold calling down a list of stale, irrelevant prospects isn't fun (for either the person calling or the person being called) and it isn't very effective. We are looking for someone who can come up with creative ways to identify high potential leads and start meaningful conversation about how we can support them. Thinking outside the standard sales process "box" is a must</li><li><strong>Process-Oriented: </strong>The key to building a scalable sales organization is having repeatable processes that are consistently being optimized. An "A/B testing" and "funnel building" mindset is critical.</li><li><strong>Metrics-Oriented</strong>: Success in this role will ultimately mean measuring and optimizing efficiency to have a quick and high-converting sales cycle. Data will be at the center of that process</li><li><strong>High Energy:</strong> A sales process is an equation that translates effort into results. There are over 20,000 Catholic schools and parishes in the United States. We want to get to know all of them and we will need to work hard to meet them all and serve them on an ongoing basis.</li><li><strong>Resilience:</strong> Not every communication leads to a sale and very few are automatic "yeses" on day 1. Being able to keep the same energy and enthusiasm in the face of frequent rejection is an absolute must.</li><li><strong>Collaborative &amp; Detail-oriented: </strong>We really care about what we’re doing &amp; try to build as fast as we can. In order order to provide a world-class experience to our partners while moving quickly across multiple relationships, we need to document all of our internal and external activities. Clear and consistent written communication is paramount.</li></ul><div><br><strong>Salary: </strong>$60,000 - $90,000 a year</div><div><br></div><div>The above range only includes cash compensation. Each full-time employee in the US also receives significant equity compensation, which has the potential to be the biggest economic benefit of joining Hallow, alongside a top-tier benefits package (e.g., unlimited PTO, insurance, remote-flexible work, fully paid parental leave, 401(k) match, and stipends for health &amp; wellness, home-office, and learning).</div><div><br></div><div>The above range for cash compensation refers to base salary. All full-time employees are also eligible to be considered for a discretionary bonus at the end of each fiscal year. These ranges are just initial estimates. They may vary depending on market or location and may be adjusted depending on the person we end up hiring for this role, their experience, and market dynamics.</div><div>You can find more details on our school program <a href="https://hallow.com/hallow-for-schools-plans/">here</a> and our our seasonal parish plan <a href="https://hallow.com/holy-day-package-for-parishes/">here</a>.</div><div><br></div><div>We are honored that you'd consider joining the team and look forward to connecting with you.</div><div><br><br><strong>Who we are</strong></div><div><br></div><div>Hallow is on a mission to help people pray. We’re the No. 1 prayer app in the world, with more than 700 million prayers prayed across 150+ countries. We're building a product that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).&nbsp;</div><div><br></div><div>Our goal is to build something truly great. Something that combines the beauty of the Church's spirituality with world-class product and content execution. And we need a world-class team to make it happen.</div><div><br></div><div>We launched the app in December 2018 and have been blown away with the incredible growth &amp; traction. Hallow has been downloaded more than 22 million times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.</div><div><br></div><div>We are a startup. We move quickly. We are small but we take big swings. Each person is responsible for making an impact. It is hard—but deeply meaningful—work. We'd be honored &amp; humbled if you'd consider joining us.</div><div><br></div><div><strong>Tldr: </strong>We are scaling up our school &amp; parish sales team and looking for an amazing lead generation specialist to join our early team!</div>

Sales Development Rep

<div>Ministry Brands is looking for a Manager, Client Support to join our growing team!&nbsp;</div><div> &nbsp;</div><div><strong>Who we are&nbsp;</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   &nbsp;</div><div>  &nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.  &nbsp;</div><div>&nbsp;</div><div><strong>What You'll Do:&nbsp;</strong></div><div>As the Manager, Client Support, you will supervise a staff of client support specialists who provide technical product support to enterprise clients and/or end users. You will manage the team’s daily workload to ensure required service volume and quality levels are attained. You will assist with critical client escalations and train/coach your team in standard policies, procedures, and best practices to provide a high level of service to our clients.&nbsp;</div><div>&nbsp;</div><div><strong>Key Responsibilities:&nbsp;</strong></div><ul><li>Manage a team of technical support specialists, monitor, and review responses and resolutions with enterprise clients &nbsp;</li><li>Provide coaching and feedback in regular one-on-ones with Associates &nbsp;</li><li>Actively contribute to and foster a positive team culture that is grounded in feedback and focuses on client experience &nbsp;</li><li>Assess, propose, enhance, implement, and analyze KPIs needed to optimize team performance and client experience &nbsp;</li><li>Prioritize team's escalation needs and prepare commentary with Support Directors during weekly meeting &nbsp;</li><li>Responsible for Support QA testing as needed with assigned team and relaying findings/risks in companywide meetings &nbsp;</li><li>Assist with product documentation and product/system training as SME's (or identifies SME's as needed from within team) &nbsp;</li><li>Assist in establishing KPIs and evaluating team activities against those KPIs &nbsp;</li><li>Review and analyze reporting metrics and client sentiment to identify areas for improvement of the client experience &nbsp;</li><li>Responsible for team's data and summary/commentary for monthly leadership Business Reviews &nbsp;</li><li>Estimate client needs, team workload, and team capacity, and flex staff resources accordingly &nbsp;</li><li>Participate in performance management and evaluations of team members &nbsp;</li><li>Participate in the hiring of new team members &nbsp;</li><li>Support processes that align with adjacent department process rollouts &nbsp;</li><li>Participate as a member of the Operations management team, collaborating with other managers and leaders to communicate status, solve issues affecting more than one department and implement solutions needing cross-functional involvement to attain joint objectives &nbsp;</li><li>Champion client experience improvement initiatives &nbsp;</li><li>Maintain individual knowledge and ensures team knowledge around the products, services, and platforms that we provide to our client base &nbsp;</li><li>Provide input to (and in some cases champion) Product, Service and Process enhancement initiatives to drive a stellar client experience&nbsp;</li></ul><div><br><strong>Who You Are:&nbsp;</strong></div><ul><li>Passionate about creating a delightful client experience and enthusiastic about helping purpose driven organizations &nbsp;</li><li>Comfortable interacting with client &amp; company executive leaders&nbsp;</li><li>Bachelor’s degree or an equivalent combination of education and experience&nbsp;</li><li>3+ years of experience in a technical support environment, or related fields&nbsp;</li><li>Experience working in technology is preferred &nbsp;</li><li>Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook &nbsp;</li><li>Demonstrated ability to learn and understand complex office software applications &nbsp;</li><li>Experience with client support ticketing and phone systems preferred (We use Zendesk and Purecloud) &nbsp;</li><li>Strong leadership, development, and organizational skills &nbsp;</li><li>Excellent verbal and written communication skills &nbsp;</li><li>Ability to prioritize work and handle multiple tasks &nbsp;</li><li>Excellent time management skills &nbsp;</li><li>Experience in Salesforce, Zendesk, and Azure Dev Ops is a plus &nbsp;</li><li>Strong attention to detail &nbsp;</li></ul><div>&nbsp;</div><div><strong>Physical Considerations:&nbsp;</strong></div><ul><li>Ability to work in a general office environment&nbsp;</li><li>Ability to handle extended periods of computer-based work, including telephone&nbsp;</li><li>Ability to work flexible and long hours, as needed, including outside regular business hours and days&nbsp;</li><li>After hours, weekend, and holiday coverage may be required and assigned as needed </li></ul><div>&nbsp;</div><div><strong>Travel Considerations:&nbsp;</strong></div><ul><li>&nbsp;Domestic and/or international travel required, estimated up to 5%&nbsp;</li></ul><div>&nbsp;</div><div>Benefit offerings designed to promote a life of balance!  &nbsp;</div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. &nbsp;<br> &nbsp;<br>Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them. &nbsp;</div><div>&nbsp;</div><div>Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!  &nbsp;</div><div>&nbsp;</div><div>Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.  &nbsp;</div><div>&nbsp;</div><div>Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.  &nbsp;</div><div>&nbsp;</div><div>Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div>&nbsp;</div><div>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;</div>

Manager, Client Support

<div><strong>Are you passionate about serving the Catholic Church and driven to succeed in sales? </strong>Join eCatholic’s growing team and help parishes, schools, and ministries simplify their work and amplify their mission.<br><br><strong>Who We Are<br></strong>At <strong>eCatholic</strong>, we’re committed to serving the Church by providing innovative digital solutions that save time, reduce stress, and empower Catholic organizations to focus on what matters most: their mission. We’re one of the fastest-growing Catholic technology companies in the world, and we’re looking for passionate team members to grow with us.<br><br><strong>Your Mission<br></strong>As an <strong>Account Executive</strong>, you’ll play a critical role in helping Catholic organizations thrive. You’ll connect with prospective customers, learn their needs, and introduce them to solutions that simplify their work and amplify their outreach. Your success will directly contribute to eCatholic’s mission of equipping the Church with tools to grow and serve their communities.<br><br></div><div><br>What You'll Bring<br><br></div><div><strong>Key responsibilities for this role:</strong><br><br></div><ul><li><strong>Prospect and hunt for new leads</strong> through outreach, research, and relationship-building</li><li><strong>Connect with new leads</strong> through demos, phone calls, and webinars to present eCatholic’s suite of products</li><li><strong>Manage the sales cycle</strong> from prospecting to closing, ensuring clients feel supported every step of the way</li><li><strong>Listen and tailor solutions </strong>based on each client’s unique needs, challenges, and budgets</li><li><strong>Create WOW moments</strong> by guiding clients through the sales process until a seamless handoff to the onboarding team</li><li><strong>Collaborate with marketing</strong> to ensure alignment and follow up on leads generated through campaigns</li><li><strong>Educate and inspire customers</strong> on how eCatholic’s integrated solutions can save them time, money, and effort</li></ul><div>&nbsp;</div><div><br>What We're Looking For:<br><br></div><div>Below is the list of qualifications we are looking for in the ideal candidate.<br><br><strong>Got to have these:<br></strong><br></div><ul><li>A track record of successful sales experience</li><li>Excellent communication skills: You can connect, inspire, and present with confidence</li><li>A passion for serving the Church: You understand and care about the needs of Catholic organizations</li><li>Sales drive and resilience: You love challenges, embrace rejection as part of the process, and stay focused on results</li><li>Tech-savviness: You’re quick to learn and comfortable with tools that support the sales process</li><li>Self-motivation and organization: You’re proactive, organized, and thrive on achieving goals and deadlines</li></ul><div><br><strong>Big plus if you also have these:<br></strong><br></div><ul><li>Familiarity with the operations of the Catholic Church, such as parishes, dioceses, or schools</li></ul><div><br><strong>Technologies We Use:<br></strong><br></div><ul><li>HubSpot CRM</li></ul><div>&nbsp;</div><div><br>Why Join eCatholic<br><br></div><ul><li><strong>Competitive base salary</strong> plus <strong>unlimited commission opportunities</strong></li><li><strong>Retirement benefits</strong></li><li><strong>100% remote work</strong> with a flexible and dynamic team culture</li><li>Be part of a team with a <strong>faith-driven mission and a strong focus on professional growth</strong></li><li>Join a multi-time <strong>Texas A&amp;M Aggie 100 company</strong>, recognized for rapid growth and innovation</li></ul><div><br></div><div><br>Who Should NOT Apply:<br><br></div><div>If you are looking for a "J-O-B" to punch a clock and collect a check, this opportunity is not for you. If you're not a team player and if you don't like to "bring it" everyday, you won't fit in here.<br><br></div><div><br>Benefits and Location<br><br></div><div>This role is a full-time position with salary (commensurate to the responsibilities of the role and qualifications of the candidate) and includes retirement benefits. Candidate will work remotely.<br><br>eCatholic is a fully-remote company with team members spread out around the country. We are a multi-time member of the Texas A&amp;M Aggie 100, recognizing the 100 fastest-growing, Aggie-owned companies in the world.<br><br></div><div><br>How to Apply<br><br></div><div>To apply, please send the following to JoinOurTeam@eCatholic.com:<br><br></div><ol><li><strong>A 3-5 minute video</strong>telling us:<ol><li>About yourself</li><li>What drives you and makes you tick?</li><li>What sets you apart from other candidates?</li></ol></li><li>Your <strong>resume</strong> and <strong>cover letter</strong></li></ol><div><br><em>Ready to make an impact?</em> Join eCatholic and help empower the Church to fulfill her mission.</div>

Sales Account Executive

<h3><strong>Join Tithe.ly, </strong><strong><em>We’re on a Mission&nbsp;</em></strong></h3><div><strong>We’re a tech company that puts the Church first</strong>, serving over 37,000 churches around the world.. We’re on a mission to see the local Church have the financial stability and resources needed to build the Kingdom of God. And we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.</div><div><br></div><h3><strong>Account Executive</strong></h3><div>As an <strong>Account Executive, </strong>you will support and oversee new client acquisition. This role will actively and consistently support all efforts to simplify and enhance the customer experience.&nbsp; You will be responsible for managing a potential customer list and proactively reaching out to engage new customers while continuously hunting and closing new business. This responsibility will entail working with churches, scheduling live demos, demonstrating Tithely solution(s) for churches, following up on sales opportunities and closing deals.&nbsp;</div><div><br><strong>Primary Responsibilities of the Role<br></strong><br></div><ul><li><strong>Create detailed business plans to facilitate the attainment of goals and quotas</strong></li><li>Manage the entire sales cycle from finding a client to securing a deal</li><li>Unearth new sales opportunities through networking and turn them into long term partnerships</li><li>Present products to prospective clients<br><br></li></ul><div><strong>Competencies&nbsp;</strong></div><div><br>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively </strong>- attentively listens to others and adjusts to fit the audience and the message</li><li><strong>Build Networks </strong>- effectively build formal and informal relationship networks inside and outside the organization</li><li><strong>Drive Results</strong> - Persists in accomplishing objectives despite obstacles and setbacks</li><li>Have <strong>Situational Adaptability</strong> - understands that different situations may call for different approaches</li><li>Be a <strong>Nimble Learner</strong> - extracts lessons learned from failures and mistakes</li></ul><div><br></div><h3><strong>Technical Qualifications</strong></h3><div><br>Required:</div><ul><li>Proven experience in sales or a customer service role that involves persuasion and relationship building</li><li>Excellent communication/presentation skills and ability to build relationships</li><li>Organizational and time-management skills</li><li>Possesses a strong business acumen</li><li>Enthusiastic and passionate, particularly about church technology</li><li>Bachelor's Degree or relevant experience<br><br></li></ul><div>Preferred:</div><ul><li>Knowledge of the CHMS and Online Giving market</li><li>Familiar with the Tithe.ly menu of products</li></ul><div><br>Office Requirements:&nbsp;</div><ul><li>Based in the <strong>Franklin, TN</strong> area and legally able to work full-time in the US. Sponsorships are not available at this time.</li><li>Monday, Tuesday, Thursday in office required, and Wednesday and Friday strongly preferred.</li><li>Travel may be required 1-2 times per year.</li></ul><div><br><br></div><h3><strong>Benefits</strong></h3><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong><em>On Target Earnings: $90,000/year</em></strong></div>

Account Executive

<div><strong>What Servant Keeper is All About</strong><em> Are you the right person for our team?&nbsp;</em><br>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for the churches and nonprofits we serve. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;<br><br>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033 out of a market size of 350,000 Christian churches in the U.S. We aim to be the go-to church management software and payments solution for small- and medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.<br><br>Our Core Values are having a servant heart, exercising grit to get more done with less, being never satisfied with the status quo, engaging in our community, and to do what you say you are going to do.<br><br>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.<br><br><strong>What This Role is All About</strong> <em>Is this the right seat for you?</em><br>The Director of Sales will report to the CEO and own responsibility for revenue generation deriving from new business. You are a customer and brand evangelist and methodical sales leader who focuses on<br>growing and scaling a world-class sales team. You consider the big picture and plan through the details to execute through others effectively, and you are hands-on and “in the weeds” to support your team and goals. You’ll develop a broad and deep understanding of the marketplace, our competitors, and how to baseline and grow our market footprint to be the solution of choice. Inherently, you are a polished<br>and relatable communicator, with high humility and an innate ability to inspire teams to exceed goals and deliver results. Of course, you don’t work alone; as a values-based servant leader, you will work with teams and leaders across our organization to ensure we knock it out of the park on our sales goals!<br><br>Your responsibilities will include, though not necessarily be limited to, the following:</div><ul><li>Manage the existing Sales team (4 AEs, 1 BDR, and 1 Rev Ops) and expand as necessary to more than double recurring revenue generation over the next 3 years</li><li>Continually iterate on the most optimal activities/campaigns to maximize conversion of MQLs in a high-volume, low ACV (~$1-3k ACV), 30-60 day sales cycle environment</li><li>Establish strategy for revenue generation across all sales channels for new customers and continually improve sales processes and operations to achieve results every quarter</li><li>Generate revenue plans / targets and provide regular forecasts to the senior management team</li><li>Establish accountability within the sales function by developing appropriate targets and coordinating compensation and progression plans that reward achievement</li><li>Continually upskill the team through mentorship, training, and recruitment while implementing robust processes for new business development that optimize efficiency</li><li>Implement high-performance growth organization best practices, to include identifying ICP, developing simple/beautiful assets (e.g., sales deck, proposals), optimizing customer experience</li><li>Make recommendations to pricing and packaging, product improvements, and account management strategies to maximize revenue opportunity</li><li>Serve as a key company executive: be a culture evangelist, motivate the broader team, propel cross-functional communication, engage in quarterly planning sessions, drive company strategy</li></ul><div><br><strong>Requirements:</strong></div><ul><li>3+ years of progressive experience and demonstrated success leading a sales team, with a track record of growing recurring revenue in B2B SaaS sales</li><li>Successfully led a sales team through a transition to value-based selling in a small ACV, high volume environment</li><li>Experience in a high-volume SaaS organization, ideally with a focus on building revenue with ministries, non-profits, and/or mission-minded organizations</li><li>Demonstrated experience building, inspiring, and managing a high-performing sales team in a high-growth environment while driving cross-functional processes</li><li>Experience and capability in using SalesForce CRM to optimize sales and marketing activity</li><li>Exceptional strategic planning, business acumen, leadership, communication, and interpersonal skills</li><li>Nice to have: Experience with RingCentral communications system and RingSense revenue intelligence tool</li></ul><div><br><strong>Comp and Benefits</strong></div><ul><li>Mission-driven company and team</li><li>Base salary (commensurate with experience), plus bonus</li><li>Unlimited PTO</li><li>Competitive medical, dental, and vision insurance</li><li>Short- and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401(k) plan with match</li><li>Wellness resources</li></ul>

Director of Sales

<div>Since 1978, ACS Technologies (“ACST”) has served the faith-based community, building software to help ministries lead with less stress and more accuracy. ACST enables churches to handle every vital area of their ministry from finances to relationships. We're now the leader in the industry but we've got more work to do, and we need the right talent on board to help with our mission of serving churches with tomorrow's technology.</div><div>The Account Manager, Existing Sales (AMES) develops successful relationships with existing customers, managing sales opportunities within the customer base. The Account Manager, Existing Sales identifies customers’ needs using selling techniques and product knowledge to pair them with the appropriate products and services. The Account Manager, Existing Sales executes engagement plans, supports retention efforts, and contributes to the overall growth of our existing customer base.</div><div><br></div><div><strong>What You’ll Do:</strong></div><ul><li>Execute targeted outreach to engage and qualify existing customers, presenting solutions that align with their needs and goals.</li><li>Build and maintain strong customer relationships to drive sales opportunities, upsell/cross-sell offerings, and maximize revenue.</li><li>Manage a designated book of business by addressing customer needs, resolving concerns, and following up on sales opportunities.</li><li>Facilitate complex sales engagements by coordinating with the Enterprise Sales team, ensuring a seamless customer experience.</li><li>Track and report on sales activities, outcomes, and KPIs using CRM tools, consistently meeting or exceeding sales targets.</li><li>Provide insights from customer interactions to support retention campaigns and marketing strategies.</li><li>Stay informed on industry trends and contribute to team strategy sessions to enhance sales performance and customer engagement.</li></ul><div><br></div><div><strong>What We’re Looking For:</strong></div><ul><li>HS diploma with 3-5 years of experience in inside sales, account management, or similar, or an equivalent mix of education and experience. &nbsp;</li><li>A track record of meeting or exceeding sales targets.&nbsp;</li><li>Strong communication and interpersonal skills, with the ability to build relationships and influence decision-makers.</li><li>Ability to employ self-directed work habits, exhibit initiative, drive, self-assurance, and</li><li>professionalism</li><li>Strong analytical, problem solving and decision-making skills related to account management and sales generation/promotion.</li><li>Proficiency in CRM software and sales tools.</li></ul><div><br></div><div><strong>Why You Want to Work Here:</strong></div><ul><li>Outstanding benefits package, including 6% 401(k) match</li><li>Free Wellness Clinic staffed by a Nurse Practitioner</li><li>A caring, friendly work environment&nbsp;</li><li>The opportunity to positively impact ministries</li></ul><div><br></div><div>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Account Manager, Existing Sales

<div>Position Summary:<br>This role is lead by the Operations Manager who will work to continuously maintain, support, and improve the Salesforce NPSP system at Discovering The Jewish Jesus. This role requires experience in a technical field such as computer science, engineering, or information systems. Experience in Salesforce and related online application platforms is preferred.<br><br><br>Essential Duties and Responsibilities:<br>Primary responsibilities encompass, but are not confined to, the following tasks:<br>•	Work closely with the Operations Manager in the development, maintenance, and optimization of Discovering The Jewish Jesus' CRM instance (Salesforce NPSP) and related reporting, and marketing applications in compliance with security, data privacy, and organizational needs.<br>•	Actively participate in planning and implementation of new functionality of the system&nbsp;<br>•	Assist team in providing excellent helpdesk support to operations staff.<br>•	Create and manage documentation for new processes.<br>•	Effectively communicate relevant CRM maintenances and changes to end users.<br>•	Serve as a system administrator for the Salesforce Lightning environment.<br>•	Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.<br>•	Complete regular internal system audits and prepare for upgrades.<br>•	Manage Salesforce.com data feeds and other integrations.<br>•	Coordinate the evaluation and scope of new development requests related to Salesforce Lightning changes.<br>•	Assist in training of new users, and grow the Salesforce.com skill set across the organization.<br>•	Continue to stay on top of new Salesforce.com capabilities by updating certifications and trailhead badges when needed.<br>•	Working with integrated applications including Conga, StoreConnect, Classy, and PayPal<br>•	Data management to improve Salesforce data quality, implementing rules and automation as needed<br>•	Identify unused or underutilized platform features<br>•	Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience<br>•	All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules<br>•	Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports<br><br>Minimum Qualifications (Knowledge, Skills, and Abilities):<br><br>Education and Experience:<br>•	Preferred: Minimum two years of experience as a Salesforce.com or CRM administrator, including experience with Salesforce Lightning<br>•	Preferred: Salesforce product knowledge and 12 months hands-on administration experience with NPSP<br>•	Preferred: Saleforce.com Admin certified<br>o	Sales Cloud, Service Cloud and Developer certifications are a plus.<br>•	Preferred: Bachelor's degree related field<br>•	Experience in non-profit or financial technology sectors preferred&nbsp;<br>•	Demonstrated excellence in team communication and organizational skills&nbsp;<br>•	Creativity, flexibility, and the ability to manage tasks gracefully under pressure&nbsp;<br>•	Strong analytical and technical problem-solving capacity&nbsp;<br>•	Ability to communicate technical solutions, strategies, and value with non-technical audience&nbsp;<br><br>Knowledge and Skills:<br>•	Excellent communication skills.<br>•	Excellent management skills.<br>•	Excellent conflict management and negotiation skills.<br>•	Ability to listen and identify/resolve issues.<br>•	Thorough understanding of customer and management services and standards.<br>•	Basic understanding of business and management principles.<br>•	Proven ability to design and implement new processes and facilitate user adoption.<br>•	Strong understanding of the platform, with the ability to create custom objects, formula fields, workflows, custom views, and other content of intermediate complexity.<br>•	Strong understanding of Salesforce.com best practices and functionality.<br>•	Strong data management abilities.<br>•	A documented history of successfully driving projects to completion.<br>•	A demonstrated ability to understand and articulate complex requirements.<br>•	Excellent project management skills and a positive attitude.<br>•	Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.<br>•	Creative and analytical thinker with strong problem-solving skills.<br>•	Must demonstrate exceptional verbal and written communication skills.<br>•	Must demonstrate ability to communicate effectively at all levels of the organization.<br>•	Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.<br>•	Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.<br>•	Experience with Apex is a plus.<br><br>Spiritual Requirements:<br>•	Regular involvement in Discovering the Jewish Jesus (Shalom Ministries International) activities and events.<br>•	Signed acknowledgement of Shalom Ministries International’s Statement of Faith, Code of Ethics and&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Conduct of Shalom Ministries International, and Staff Lifestyle Agreement forms.<br>•	Signed acknowledgement of policies and procedures as stated in Shalom Ministries International’s employee handbook.<br><br></div>

Associate CRM Administrator

<div>Ministry Brands is looking for a Sales Director, Commercial Payments to join our growing team!</div><div><br><strong>Who we are</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.  &nbsp;</div><div> &nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. &nbsp;</div><div><br><strong>What You'll Do:&nbsp;</strong></div><div>As the Sales Director, Commercial Payments, you will lead a Team of Generosity Client Account Executives (GCAE) responsible for expanding our relationships within the existing Ministry Brands client-base. This is a new team expansion opportunity and requires a leader with a demonstrated ability to both implement and drive a Commercial GTM strategy. Stepping into this new role you will be empowered to cultivate the identity and culture of your Team, while becoming a key leader within our Commercial Revenue Team.&nbsp; &nbsp; &nbsp;&nbsp;</div><div><br><strong>Key Responsibilities:&nbsp;</strong></div><ul><li>Provides excellent leadership, high degree of credibility, sales expertise and time management skills &nbsp;</li><li>Achieve and exceed assigned sales quotas through new business acquisition and cross-selling &nbsp;</li><li>Effective prioritization, sales activity, pipeline, and account management &nbsp;</li><li>Create and maintain positive relationships with current and prospective clients &nbsp;</li><li>Design, monitor and optimize territory coverage &nbsp;</li><li>Effective motivator and coach to sales approach and best practices &nbsp;</li><li>Ensure employee resources, including process and technology, are optimized to enable improved individual and team performance &nbsp;</li><li>Monitor, drive, and report on KPIs (includes but not limited to sales, dials, talk time, conversions, opportunities, demos, and win/loss, CRM usage), ensuring that processes are consistently followed and deliver the expected outcomes &nbsp;</li><li>Track progress to goals · Focus on employee growth, and development of a high performing, engaged team &nbsp;</li><li>Assess individual capability, and develop employees to the next level of performance for current and future roles &nbsp;</li><li>Scale business as growth and opportunity dictate; create business plans and ROI studies as needed to support the business growth &nbsp;</li><li>Develop and be an example of the company’s culture&nbsp;</li></ul><div><br><strong>Who You Are:&nbsp;</strong></div><ul><li>Bachelor’s degree or an equivalent combination of education and experience&nbsp;</li><li>5+ years of experience in sales in a business-to-business sales environment, or related fields&nbsp;</li><li>5+ years of experience in a people leadership role with demonstrated ability to meet or exceed targets&nbsp;</li><li>Experience within Payments Processing, Merchant Services, or other adjacent fields preferred&nbsp;</li><li>Must have demonstrated knowledge of sales processes and techniques &nbsp;</li><li>Must have strong negotiation and analytical skills &nbsp;</li><li>Must have successful closing skills and the ability to solve problems &nbsp;</li><li>Must possess excellent time management and organizational skills &nbsp;</li><li>Must be able to work autonomously with little guidance from management &nbsp;</li><li>Must be able to work under pressure to meet deadlines while maintaining composure &nbsp;</li><li>Proficiency in Salesforce, preferred &nbsp;</li></ul><div><br><strong>Benefit offerings designed to promote a life of balance! &nbsp;</strong></div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. <br>&nbsp;<br><strong>Robust healthcare options</strong> – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.&nbsp;</div><div><br><strong>Flexible paid time off</strong> – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays! &nbsp;</div><div><br><strong>Paid parental leave</strong> – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible. &nbsp;</div><div><br><strong>Mental health support</strong> – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost. &nbsp;</div><div><br><strong>Professional development reimbursement</strong> – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div><br>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div>

Sales Director, Commercial Payments

<div><strong>Overview</strong></div><div>Lifeway is seeking an experienced <strong>Email Marketing Specialist</strong> to join our team and lead the email development/creation process from concept through implementation. This role will leverage Salesforce Marketing Cloud, HTML, and CSS to create engaging, responsive, and dynamic email communications that drive customer engagement and support business goals The ideal candidate will help create and manage end-to-end email campaigns, optimize performance through A/B testing and data analysis, and collaborate closely with cross-functional teams to enhance email marketing strategies.&nbsp;<br><br><strong>Why Lifeway?</strong>&nbsp;</div><div>Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.<br><br><strong><br>Responsibilities</strong></div><ul><li>Manage the entire email development process, including gathering requirements, understanding business goals, development, testing, deployment, and post-launch analysis.</li><li>Utilize HTML and CSS to create responsive, personalized, and visually appealing email communications that enhance usability and engagement.</li><li>Conduct ongoing post-campaign analysis of key performance indicators (KPIs) and provide recommendations for optimization.</li><li>Develop and execute A/B tests, strategies, and segmentation based on behavior insights to improve email performance metrics.</li><li>Identify optimization opportunities within Salesforce Marketing Cloud and recommend ongoing process improvements.</li><li>Collaborate with technology partners to troubleshoot Salesforce Marketing Cloud functionality issues and resolve root causes.</li><li>Manage and execute CRM strategies, including customer journeys and nurturing, in collaboration with the Marketing team.</li><li>Analyze and report on email campaign results to drive further optimizations and enhance performance.</li><li>Share knowledge of email marketing best practices and contribute to team improvement through learning and collaboration.</li><li>Occasional travel, sometimes overnight</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Education</strong></div><div>Bachelor's degree in Marketing, Communications, or similar</div><div>&nbsp;</div><div><strong>Knowledge, Skills, &amp; Experience, required</strong></div><ul><li>4+ years of experience with Salesforce Marketing Cloud, including journey creation and management.</li><li>2+ years of experience with Salesforce Sales Cloud, with deep knowledge of managing Campaigns using Campaign and Campaign Members objects.</li><li>Expertise in Salesforce Marketing Cloud Connect integration management.</li><li>Advanced understanding and practical application of Salesforce Marketing Cloud, including Journey Builder, Data Extensions, and AmpScript.</li><li>Experience with HTML, CSS, and responsive design for email templates, ensuring optimal mobile experiences.</li><li>Proven problem-solving skills and a track record of successfully managing complex projects.</li><li>Strong organizational skills with the ability to balance multiple projects simultaneously.</li><li>Versatility and flexibility in managing competing demands and effectively prioritizing tasks.</li><li>Excellent written and oral presentation skills, including experience interacting with senior-level executives.</li><li>Team player with outstanding interpersonal skills and a strong commitment to collaboration.</li><li>Passion for self-improvement and learning from others, with a proactive approach to seeking opportunities for personal and professional growth.</li><li>Actively involved in an evangelical Christian church</li></ul><div>&nbsp;</div><div><strong>Knowledge, Skills, &amp; Experience, preferred</strong></div><ul><li>Experience managing direct mail integration, data management, and social media/customer service integration within Salesforce Sales Cloud.</li><li>Familiarity with standard internet and email technologies and protocols.</li><li>Natural teacher in sharing email marketing knowledge, trends, and best practices with the team.</li></ul>

Email Marketing Specialist

<div>Location: Remote<br><br></div><div>Key Responsibilities</div><ul><li>Prospect and call potential customers</li><li>Provide online product walkthroughs and demos</li><li>Follow up with existing customers</li><li>Walk the church through the purchasing decision</li></ul><div><br>Requirements:</div><ul><li>1-2 Years Sales Experience</li><li>Deep knowledge and passion for the Church</li><li>Ability to work in a team</li></ul><div><br></div>

Sales Associate

<div>The Ministry Success Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.</div><div><br></div><div>Requires a high school diploma or equivalent and some experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. The target is to ensure excellent service standards and maintain high customer satisfaction.</div><div><br></div><div><br></div><div><strong>Job functions:</strong></div><ul><li>Open and maintain customer accounts by recording account information</li><li>Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution</li><li>Maintain financial accounts by processing customer adjustments</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs</li><li>Prepare product or service reports by collecting and analyzing customer information</li><li>Contribute to team effort by accomplishing related results as needed</li><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers' needs to achieve satisfaction</li><li>Build sustainable relationships of trust through open, interactive, and intentional&nbsp; communication</li><li>Provide accurate, valid, and complete information by using the right methods/tools</li><li>Meet personal/team targets and call, email, &amp; chat handling quotas</li><li>Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines, and policies</li><li>Go the extra mile to engage customers</li><li>Resolve customer complaints via phone, email, mail, chat or social media</li><li>Use telephones to reach out to customers and verify account information</li><li>Greet customers warmly and ascertain problem or reason for calling</li><li>Cancel or upgrade accounts</li><li>Assist with placement of orders, refunds, or exchanges</li><li>Advise on company information</li><li>Take payment information and other pertinent information such as addresses and phone numbers</li><li>Place or cancel orders</li><li>Answer questions about subscriptions, product, account information or terms of sale</li><li>Act as the company gatekeeper</li><li>Suggest solutions when a product malfunctions</li><li>Attempt to persuade the customer to reconsider cancellation</li><li>Inform customer of deals and promotions</li><li>Sell products and services</li><li>Utilize computer technology to handle high call volumes</li><li>Work with Ministry Success manager to ensure proper Ministry Success &amp; support is being delivered</li><li>Close out or open call records</li><li>Compile reports on overall customer satisfaction</li><li>Handle changes in policies or renewals</li></ul><div><br></div><div><strong>Requirements:</strong></div><ul><li>Proven customer support experience (this doesn’t have to be in an office setting)</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiar with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize and manage time effectively</li><li>High school diploma or equivalent</li><li>Ministry Success representative top skills &amp; proficiencies:</li><li>Customer Service</li><li>Product Knowledge</li><li>Quality Focus</li><li>Market Knowledge</li><li>Documentation Skills</li><li>Listening Skills</li><li>Phone Skills</li><li>Resolving Conflict</li><li>Multitask</li><li>Patience</li><li>Negotiation</li><li>Positive Attitude</li><li>Attention to Detail</li><li>People-Oriented</li><li>Analysis</li><li>Problem Solving</li><li>Organizational Skills</li><li>Adaptability</li><li>Ability to Work Under Pressure</li><li>Computer Skills</li></ul><div><br></div><div><strong>Helpful Skill:</strong></div><ul><li>Understanding of Infusionsoft CRM</li><li>Understanding of ClickUp Productivity Management</li><li>Understading of Zendesk Support system</li></ul>

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