<div><strong>Who We Are&nbsp; </strong><br>Servant Keeper is on a mission to multiply ministry impact. <br>&nbsp;<br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people.&nbsp; <br>&nbsp;<br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose.&nbsp; <br>&nbsp;<br>Our Core Values aren’t just wall art — they’re how we operate:&nbsp; <br>&nbsp;<br>🙌 Servant Heart – We lead by serving first&nbsp; <br>💪 Grit – We find a way, even when it’s hard&nbsp; <br>🚀 Never Satisfied – We improve relentlessly&nbsp; <br>🤝 Community – We are better together&nbsp; <br>✅ Do What You Say – Integrity is non-negotiable&nbsp; <br>&nbsp;<br><strong>What You’ll Do&nbsp; </strong><br>&nbsp;<br>As a Customer Success Manager (CSM), you will drive growth within our current customer base by joining one of our Success teams focusing on attaching giving, increasing giving volume or identifying upsell opportunities for our ministry partners. You will work closely with our partners to develop relationships, understand needs, identify opportunities for expansion, and provide solutions that enhance their overall success with our ChMS and Giving solutions. As a CSM at Servant Keeper, culture and compassion are paramount - you will work directly with church &amp; non-profit leaders and staff to identify their needs and share how our solution and partnership will help their ministry to thrive. You’ll do this by collaborating and engaging cross-functionally:&nbsp;<br><br></div><ul><li>Work closely with Sales, Support, Marketing, and Product teams to align on strategies, share insights, and ensure partner success across departments.&nbsp;</li><li>Participate in cross-functional initiatives to improve partner experiences and streamline upsell processes.&nbsp;<br><br></li></ul><div>You will initially focus on one of the following areas:&nbsp;<br><br>1. Attach Giving to Existing ChMS Partners&nbsp;</div><ul><li>Actively manage a reactive and proactive giving attachment pipeline to help exiting partners reach their ministries financial goals.&nbsp;</li></ul><div>2. Increase Giving Volume&nbsp;</div><ul><li>Engage partners to help grow their ministry by increasing overall giving volume. &nbsp;</li><li>Collaborate to develop strategies to future driving giving attachment and usage.&nbsp;</li></ul><div>3. Upsell &amp; Expand Current Partner Relationships&nbsp;</div><ul><li>Manage a reactive and proactive upsell and add-on pipeline respond in a timely and effective manner by discovering partner needs and selecting additional products to drive value for their ministry.&nbsp;</li><li>Develop and maintain strong relationships with key decision-makers, leveraging those connections to secure new business and additional product adoption.&nbsp;<br><br></li></ul><div><br><strong>What You Bring &nbsp;<br></strong><br></div><ul><li>Proven experience in customer success, sales, or account management, ideally with a focus on upselling or expansion.&nbsp;</li><li>Strong understanding of giving products or services (experience in nonprofit, church, or faith-based sectors is a plus).&nbsp;</li><li>Excellent communication and presentation skills, with the ability to create and deliver impactful webinar content.&nbsp;</li><li>Highly organized with the ability to manage multiple partner relationships and projects simultaneously.&nbsp;</li><li>Results-oriented mindset with a track record of driving growth and achieving sales goals.&nbsp;</li><li>Proficient in CRM systems and sales tools (e.g., Salesforce, HubSpot) and webinar platforms (e.g., Zoom, GoToWebinar).&nbsp;<br><br></li></ul><div><strong>What You Get &nbsp;<br></strong><br></div><ul><li>A mission-driven role where your work truly matters &nbsp;</li><li>Competitive pay&nbsp;</li><li>A team that’s purpose-first and people-always&nbsp;</li><li>For Full-Time Employees:&nbsp;</li><li>Unlimited Paid Time Off&nbsp;</li><li>Competitive medical, dental, and vision insurance&nbsp;</li><li>Short term and Long Term disability insurance&nbsp;</li><li>Life insurance&nbsp;</li><li>HSA and FSA options&nbsp;</li><li>401(k) with company match&nbsp;</li><li>Access to wellness resources&nbsp;</li></ul>

Customer Success Manager

<div><strong>Work. Serve. Thrive.<br></strong><br></div><div>Imagine a place where your talent can make a meaningful difference in peoples' lives. Working at Feeding America is a uniquely rewarding experience in which our employees work together as vital parts of a much larger mission. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results.<br><br></div><div>Feeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. Our mission is to feed America's hungry through a nationwide network of member food banks and engage our country in the fight to end hunger.<br><br></div><div>This position is based out of Feeding America’s Chicago office. At Feeding America, we believe in offering a flexible work environment. Employees can be in the office an average of 2 days a week (when not travelling for work) and work from home on other days. Employees also have access to a 30-day “work anywhere” program during the course of each calendar year that can be combined with PTO and/or holidays.<br><br></div><div><strong>The Opportunity</strong></div><div><br></div><div>The Director of Marketing Technology leads the strategy, integration, and optimization of marketing and fundraising technology to support a digital first, audience-centered, high-performing integrated marketing organization. Ensures platforms, data, and workflows enable teams to execute effectively, scale engagement, and drive fundraising growth, in close partnership with donor journey, UX, and analytics teams.<br><br></div><div><strong>Compensation<br></strong><br>Here at Feeding America national organization, equality is central to our mission and is an integral part of our compensation policies and structures. As such, we maintain transparent salary ranges and clearly defined practices for how our team, including new hire salary offers, moves through these ranges. You can expect us to offer the best salary up front based on these clearly defined pay practices with little room for negotiation. We make exceptions for highly experienced (multiple years of at-level experience) new hires in accordance with our pay practices. Once hired, employees have the opportunity to progress through salary ranges via regular merit increases and step promotions. <br><br><strong>Salary Range: $128,000 - $133,000 Based on Experience<br><br>Responsibilities:</strong></div><div><br></div><div><strong><em>Marketing Technology Strategy</em></strong></div><div><br></div><ul><li>Develop and own a multi-year MarTech roadmap aligned to fundraising growth, integrated marketing priorities, and evolving audience needs.</li><li>Operationalize journey, segmentation, and lifecycle strategies by ensuring platforms support triggers, personalization, and multi-step journeys.</li><li>Translate marketing and fundraising goals into scalable technology capabilities that enable speed, flexibility, and innovation.</li><li>Evaluate emerging technologies and platform enhancements, recommending investments that increase effectiveness and long-term sustainability.</li></ul><div><br><strong><em>Platform Integration &amp; Optimization</em></strong></div><div><br></div><ul><li>Oversee the architecture, integration, and optimization of the MarTech ecosystem (CMS, online fundraising, CRM integrations, testing, personalization).</li><li>Ensure system capabilities align with donor journeys and digital UX strategies.</li><li>Identify and resolve integration gaps or performance issues that hinder campaign execution or donor experience.</li><li>Partner with IT and PhilOps to align with enterprise technology standards, data governance, and security requirements.</li><li>Ensure clean, reliable data flows across marketing, fundraising, and enterprise systems to support accurate reporting and insights.</li><li>Collaborate with analytics teams to enable scalable dashboards, measurement frameworks, and performance monitoring.</li><li>Establish governance, documentation, and standards that support data quality, compliance, and long-term system integrity.</li></ul><div><br><strong><em>Growth, Innovation &amp; Experimentation</em></strong></div><div><br></div><ul><li>Reduce technical friction and improve usability to help teams execute faster and smarter.</li><li>Partner with Integrated Marketing, Donor Experience, and Analytics teams to enable experimentation, testing, and rapid iteration.</li><li>Ensure platforms support testing frameworks, dynamic content, journey triggers, and measurement of new ideas.</li><li>Drive continuous optimization of fundraising and engagement efforts through technology and process improvements.</li></ul><div><br><strong><em>Operational Excellence &amp; Governance</em></strong></div><div><br></div><ul><li>Establish best practices for platform usage, QA, accessibility, security, and compliance.</li><li>Manage prioritization across new initiatives, optimization, and operational maintenance.</li><li>Implement technical controls for compliant data collection and responsible activation of audience data.</li><li>Manage MarTech vendors, agencies, and implementation partners to ensure strategic alignment and quality delivery.</li><li>Lead contract negotiations, license management, and vendor performance reviews to maximize ROI.</li><li>Manage the annual MarTech budget. Recommend reallocation or sunsetting of tools as needs evolve.</li></ul><div><br><strong><em>People &amp; Cross-Functional Leadership</em></strong></div><div><br></div><ul><li>Lead, coach, and develop a high-performing marketing technology team.</li><li>Set clear goals and priorities aligned with marketing and fundraising objectives.</li><li>Serve as a connector across Marketing, Omnichannel, Digital Growth, UX, Analytics, Philanthropy Operations, and IT.</li><li>Model collaborative leadership that promotes shared accountability, strong partnerships and continuous improvement.</li></ul><div><br><strong>Required Experience and Qualifications:<br></strong><br></div><ul><li>10+ years in digital or fundraising technology roles within complex nonprofits or mission-driven organizations.</li><li>Proven experience leading MarTech ecosystems that support large-scale fundraising, donor journeys, and multi-channel campaigns.</li><li>Strong background managing integrations between marketing platforms and fundraising CRMs/databases (Salesforce, ROI Solutions, EveryAction, etc.).</li><li>Track record of evolving CMS, marketing automation, and fundraising platforms to drive acquisition, conversion, and retention.</li><li>Demonstrated success leading cross-functional teams, vendors, and technical partners.</li><li>Experience designing and managing API integrations, data flows, and automation across systems.</li><li>Comfort using analytics, experimentation, and personalization tools to inform roadmap decisions.</li><li>Experience building and developing high-performing technical teams.</li></ul><div><br><strong>Required Leadership Competencies:</strong></div><ul><li>Fosters an Enterprise Mindset</li><li>Fosters an Open and Supportive Environment</li><li>Leads with Accountability</li><li>Collaborates Internally and Externally</li><li>Focuses on People and Teams</li><li>Manages Organization and Business Complexity</li><li>Communicates with Impact and Influence</li></ul>

Director, Marketing Technology

<div>Ministry Brands is looking for <strong>a Principal Product Marketing Manager </strong>to join our growing team!&nbsp;</div><div><br><strong>Who we are</strong>&nbsp;</div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   &nbsp;</div><div><br>The following locations in the Southeast region are approved remote working locations for this role: Georgia, Tennessee, North Carolina, South Carolina, Alabama, Mississippi, and Florida. &nbsp;</div><div><br><strong>What You'll Do:</strong>&nbsp;</div><div>Reporting to the Senior Director of Product Marketing, you will work collaboratively to position our products effectively, create compelling value propositions and messaging, and enhance awareness, demand, and adoption. This is a senior individual contributor role that leads through expertise, judgment, and influence, not formal people leadership.&nbsp;</div><div><br>The Principal Product Marketing Manager is a senior, high-impact individual contributor responsible for strengthening commercialization across priority growth initiatives. This role will drive go-to-market strategy, positioning, messaging, market clarity, and sales readiness across key solution areas and cross-vertical motions, with particular focus on donor-related opportunities and the commercial inputs that improve pipeline and revenue performance. This person will lead through expertise, judgment, and influence, not formal people management.&nbsp;</div><div><br><strong>Go-to-Market Strategy &amp; Product Launches</strong>&nbsp;</div><ul><li>Own end-to-end commercialization strategy and go-to-market planning for priority initiatives across key solution areas, including launch strategy, audience definition, value story, readiness, and GTM handoff.&nbsp;</li><li>Partner with Product, Sales, Demand Generation, and leadership to prioritize the highest-value plays where stronger positioning, segmentation, packaging, or enablement can improve pipeline performance fastest.Develop launch plans that align product, sales, customer success, and marketing around a shared strategy and timeline.&nbsp;</li><li>Define success metrics for launches and track performance to optimize results over time.</li></ul><div><br><strong>Market Definition, Segmentation &amp; Commercialization Planning</strong>&nbsp;</div><ul><li>&nbsp;Define and refine TAM, ICP/JTBD, segmentation, buyer, and use-case clarity for priority growth plays, in partnership with leadership, RevOps, and Product.&nbsp;</li><li>Identify where current market assumptions are weak, where sharper targeting is needed, and where additional research would improve commercial decision-making.&nbsp;</li><li>Translate market and segment insight into clear commercialization implications for demand generation, sales, packaging, and go-to-market strategy. &nbsp;</li></ul><div><br><strong>Positioning &amp; Messaging</strong>&nbsp;</div><ul><li>Develop differentiated, audience-specific positioning and messaging frameworks for faith-based buyers; including church administrators, parish business managers, diocesan leaders, and ministry staff.&nbsp;</li><li>Translate complex product capabilities into clear, benefit-driven narratives that resonate with both Protestant and Catholic audiences.&nbsp;</li><li>Maintain a messaging architecture that is consistent across channels and evolves with the market.&nbsp;</li><li>Create and refine positioning and message frameworks for priority initiatives, ensuring each motion clearly defines the customer problem, differentiated value, proof, and why now.&nbsp;</li></ul><div><br><strong>Competitive Intelligence &amp; Market Insights</strong>&nbsp;</div><ul><li>Track competitors, market shifts, buyer behavior, and commercial trends within the faith-based software market.&nbsp;</li><li>Conduct win/loss analysis and synthesize market insight to inform positioning, sales strategy, and prioritization decisions.&nbsp;</li><li>Develop commercial insight that helps the business focus on the right segments, motions, and differentiated value stories.&nbsp;</li></ul><div><br><strong>Sales Enablement</strong>&nbsp;</div><ul><li>Develop strategic sales narratives, core enablement materials, and messaging frameworks that equip Sales to win priority opportunities, in partnership with the appropriate teams.&nbsp;</li><li>Partner closely with Sales leadership to understand buyer objections, pipeline dynamics, and competitive challenges.&nbsp;</li><li>Deliver training sessions and messaging workshops to ensure consistent positioning in the field.&nbsp;</li></ul><div><br><strong>Customer &amp; Audience Understanding</strong>&nbsp;</div><ul><li>Conduct qualitative and quantitative research; including customer interviews and surveys to build rich personas and buyer journey maps.&nbsp;</li><li>Surface customer and market insight that informs product strategy, commercialization decisions, segmentation, messaging, and campaign focus.&nbsp;</li><li>Clarify audience distinctions that help Demand Gen and Sales target more precisely and avoid overly broad go-to-market execution.&nbsp;</li></ul><div><br><strong>Content &amp; Campaign Partnership</strong>&nbsp;</div><ul><li>Partner with Demand Generation and Content to improve campaign performance through sharper audience focus, stronger message-market fit, and clearer commercialization inputs.&nbsp;</li><li>Review and provide strategic input on external content: emails, landing pages, webinars, and thought leadership to ensure strong messaging.&nbsp;</li><li>Serve as the subject matter expert for your product areas across all marketing channels.&nbsp;</li></ul><div><br><strong>Cross-Functional Leadership</strong>&nbsp;</div><ul><li>Act as a strategic connector across Product Management, Sales, Demand Generation, Customer Adoption, RevOps, and Marketing to improve alignment on priority commercial initiatives.&nbsp;</li><li>Influence without authority by driving clarity, decision-making, and momentum across a matrixed organization.&nbsp;</li><li>Help raise the quality and consistency of commercialization work through frameworks, standards, and strong cross-functional partnership, not formal team leadership.&nbsp;</li></ul><div><br><strong>Commercialization Process &amp; Operating Rigor</strong>&nbsp;</div><ul><li>Create and improve repeatable PMM frameworks and templates that strengthen commercialization quality across priority initiatives.&nbsp;</li><li>Help define the minimum PMM inputs needed for launches and growth motions, including TAM, ICP, positioning, messaging, proof, readiness, and handoff.&nbsp;</li><li>Clarify where PMM should engage upstream versus downstream to improve efficiency and avoid reactive, low-value work.&nbsp;</li></ul><div><br><strong>Who You Are:</strong>&nbsp;</div><ul><li>7+ years of B2B product marketing experience, with at least 3 years in SaaS.&nbsp;</li><li>Bachelor’s degree in marketing or business, or an equivalent combination of education and experience&nbsp;</li><li>Demonstrated track record owning GTM strategy and execution across multiple product lines.&nbsp;</li><li>Strong positioning and storytelling skills with the experience to take in ideas from a broad set of stakeholders and narrow them down to a sharp and concise message.&nbsp;</li><li>Experience translating complex or technical products into accessible narratives for non-technical buyers.&nbsp;</li><li>Experience defining or refining TAM, ICP, segmentation, and buyer/use-case clarity to improve go-to-market effectiveness.&nbsp;</li><li>Demonstrated success improving commercialization quality through positioning, messaging, readiness, and cross-functional influence.&nbsp;</li><li>Experience creating repeatable frameworks, templates, or operating standards that improve product marketing consistency and execution.&nbsp;</li><li>A strategic thinker with a strong bias for execution – proven track record of leading and delivering results in high-growth environments.&nbsp;</li><li>Strong analytical capabilities and attention to detail – constantly analyzing results and seeking continuous improvement.&nbsp;</li><li>Superb project management skills and confidence to work within a dynamic environment – when priorities change rapidly, you’re able to adapt quickly.&nbsp;</li><li>Comfortable working with and presenting to senior leadership.&nbsp;</li><li>Working knowledge of modern tech stack tools: Salesforce, Project Management Tools (e.g., Monday.com), SharePoint, Power BI, Microsoft Suite, and more.&nbsp;</li></ul><div><br><strong>Preferred Qualifications</strong>&nbsp;</div><ul><li>Experience marketing to faith-based organizations, nonprofits, or mission-driven organizations.&nbsp;</li><li>Background marketing complex B2B SaaS solutions across multiple product areas, verticals, or commercial motions, ideally within faith-based, nonprofit, or mission-driven markets.&nbsp;</li><li>Experience at a company in the $100M–$500M revenue range navigating growth-stage complexity.&nbsp;</li></ul><div><br><strong>Benefit offerings designed to promote a life of balance!  </strong>&nbsp;</div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.  <br>  <br><strong>Robust healthcare options</strong> – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them. &nbsp;</div><div>&nbsp;</div><div><strong>Flexible paid time off – </strong>There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!  &nbsp;</div><div>&nbsp;</div><div><strong>Paid parental leave</strong> – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.  &nbsp;</div><div>&nbsp;</div><div><strong>Mental health support </strong>–<strong> </strong>Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.  &nbsp;</div><div>&nbsp;</div><div><strong>Professional development reimbursement </strong>–<strong> </strong>Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div>&nbsp;</div><div><strong>Employee Recognition &amp; Rewards - </strong>At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.&nbsp;</div><div>&nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.  &nbsp;</div><div>&nbsp;</div><div>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;</div>

Principal Product Marketing Manager

<div><strong>ABOUT THE ROLE</strong></div><div>At Amazing Life, the Care Coordinator plays a critical role in delivering a high-quality, thoughtful support experience to our customers. This role goes beyond basic ticket handling — Care Coordinators are trusted problem-solvers who take ownership of customer issues, coordinate solutions across teams, and ensure customers feel supported from start to finish.</div><div><br>You will serve as a key point of contact for customers navigating the Amazing Life platform, combining strong product knowledge, clear communication, and sound judgment to resolve issues efficiently and empathetically. This role is ideal for someone who already has experience in customer support or service and is ready to operate with greater independence, consistency, and accountability.</div><div>Care Coordinators are expected to manage a steady volume of customer requests, handle moderately complex issues, and contribute to continuous improvement of our support processes and documentation.</div><div><br><strong>KEY RESPONSIBILITIES</strong></div><div><strong>Customer Care &amp; Issue Resolution</strong></div><ul><li>Serve as a first point of contact for customer inquiries via phone, email, chat, and other support channels.</li><li>Resolve a broad range of customer issues independently, including product usage questions, troubleshooting, and account-related concerns.</li><li>Apply sound judgment to assess urgency, impact, and appropriate next steps for customer issues.</li><li>Provide timely, clear, and empathetic communication that builds trust and confidence with customers.</li></ul><div><strong>Coordination &amp; Ownership</strong></div><ul><li>Own customer issues from intake through resolution, ensuring follow-through and proactive updates.</li><li>Coordinate with senior Care team members, Customer Success, Product, or Engineering when issues require escalation.</li><li>Advocate for the customer while balancing internal processes and priorities.</li><li>Identify recurring issues and surface patterns or insights to the broader team.</li></ul><div><strong>Systems, Documentation &amp; Process</strong></div><ul><li>Accurately document customer interactions, resolutions, and trends.</li><li>Maintain high standards for data quality, notes, and case tracking.</li><li>Contribute to internal knowledge bases and customer-facing help resources by suggesting improvements or drafting content.</li><li>Follow and help reinforce established SLAs, workflows, and support best practices.</li></ul><div><strong>Continuous Improvement &amp; Team Contribution</strong></div><ul><li>Stay current on platform updates, new features, and process changes.</li><li>Share learnings, best practices, and customer insights with teammates.</li><li>Provide peer support by answering questions, sharing context, and modeling strong customer care behaviors.</li><li>Actively seek feedback and coaching to continue improving effectiveness and impact.</li></ul><div><br><strong>QUALIFICATIONS</strong></div><div><strong>Required</strong></div><ul><li>2+ years of experience in customer support, customer service, care coordination, or a related customer-facing role.</li><li>Strong written and verbal communication skills, with the ability to explain issues clearly and professionally.</li><li>Demonstrated ability to manage multiple cases simultaneously while maintaining accuracy and follow-through.</li><li>Comfort working independently while knowing when to escalate or ask for support.</li><li>Experience using CRM or support platforms (e.g., Salesforce, HubSpot, Zendesk, or similar).</li><li>Comfortable learning and quickly becoming proficient in a variety of software platforms and internal tools.</li></ul><div><strong>Preferred</strong></div><ul><li>Experience supporting a SaaS product or technology platform.</li><li>Familiarity with nonprofit, education, or faith-based organizations.</li><li>Experience contributing to process improvements or documentation.</li></ul><div><br><strong>WHAT SUCCESS LOOKS LIKE</strong></div><ul><li>Customers receive timely, accurate, and empathetic support.</li><li>Issues are owned through resolution with minimal handoffs.</li><li>Customer feedback and satisfaction scores consistently meet or exceed expectations.</li><li>Support cases are well-documented and easy for others to understand or pick up if needed.</li><li>The Care Coordinator is viewed as a reliable, knowledgeable contributor to the team.</li></ul><div><br><strong>WHAT YOU'LL BRING</strong></div><div>Customer Empathy — You genuinely care about helping people and take pride in resolving issues well. Ownership Mentality — You don't just pass problems along — you see them through. Attention to Detail — You document clearly and follow processes with consistency. Problem-Solving Skills — You enjoy figuring things out and navigating ambiguity. Growth Orientation — You want to continue developing your skills and expanding your impact.</div><div><br><strong>WHY JOIN AMAZING LIFE?</strong></div><div>Amazing Life is a mission-driven organization committed to serving churches and families through thoughtful technology and care. We believe excellent customer care requires empathy, accountability, and continuous learning — and we invest in people who want to grow while doing meaningful work.</div><div>If you're looking for a role where your judgment matters, your voice is valued, and your work directly impacts customer trust, we'd love to meet you.</div>

Care Coordinator

<div><strong>About Amazing Life</strong></div><div>Amazing Life equips churches with content and technology that help kids grow in their faith.</div><div>We operate with the standards of a world-class business while serving a mission that matters deeply. Our team values clarity, discipline, and excellence — not only in outcomes, but in how we execute.</div><div>Marketing at Amazing Life is not about noise or vanity metrics. It is about building systems that create measurable growth and real impact for churches and families.</div><div><strong><br>Role Overview</strong></div><div>The <strong>Digital Marketing Manager</strong> is responsible for executing and optimizing the digital systems that drive demand, engagement, and growth for Amazing Life.</div><div>This role is ideal for a data-driven marketer who enjoys building and improving marketing systems. You will work across paid acquisition, email marketing, website optimization, and marketing automation to ensure campaigns reach the right audiences and convert effectively.</div><div>A central part of this role is the ability to use data to drive decisions — building segmented audiences, analyzing campaign performance, improving conversion flows, and continuously refining how prospects move through our digital ecosystem.</div><div>You will report directly to the <strong>VP of Marketing</strong> and work closely with the broader marketing and product teams to translate strategy into high-performing campaigns and measurable growth outcomes.</div><blockquote>Over time, this role has the potential to grow into broader marketing leadership responsibilities as the marketing function expands.</blockquote><div><strong><br>Core Responsibilities</strong></div><h3>Data-Driven Campaign Execution</h3><ul><li>Build and manage targeted marketing campaigns using data segmentation and audience insights.</li><li>Pull and manage segmented lists within HubSpot and CRM systems to ensure campaigns reach the correct audiences.</li><li>Execute and manage weekly newsletters, lifecycle campaigns, and targeted email distributions.</li><li>Continuously analyze engagement, conversion, and performance metrics to improve campaign effectiveness.</li><li>Develop structured testing processes to improve subject lines, messaging, segmentation, and campaign performance.</li></ul><div><br></div><h3>Email Marketing &amp; Marketing Automation</h3><ul><li>Build and deploy marketing campaigns using HubSpot.</li><li>Develop audience segmentation strategies that improve targeting and engagement.</li><li>Create automated workflows, nurture sequences, and lifecycle campaigns that guide prospects through the customer journey.</li><li>Manage ongoing communication programs such as newsletters, announcements, and product updates.</li><li>Ensure campaigns are structured, trackable, and optimized for performance.</li></ul><div><br></div><h3>Website Optimization &amp; Conversion Strategy</h3><ul><li>Help manage the performance of the Amazing Life website as a key growth channel.</li><li>Optimize landing pages, calls-to-action, and conversion paths across the site.</li><li>Work with the marketing and product teams to improve how website visitors move from discovery to engagement.</li><li>Analyze website behavior and conversion data to identify opportunities for improvement.</li><li>Continuously refine how traffic sources, landing pages, and calls-to-action contribute to pipeline growth.</li></ul><div><br></div><h3>CRM &amp; Marketing Systems</h3><ul><li>Maintain strong proficiency in HubSpot including lists, workflows, reporting, and automation.</li><li>Work effectively within Salesforce to ensure marketing activity aligns with pipeline tracking.</li><li>Ensure marketing attribution, segmentation, and reporting systems are accurate and reliable.</li><li>Improve how marketing systems capture and use data to drive better campaigns.</li></ul><div><br></div><h3>Analytics &amp; Performance Reporting</h3><ul><li>Analyze campaign performance across paid media, email, and website channels.</li><li>Develop reporting frameworks that connect marketing activity to meaningful growth metrics.</li><li>Identify trends, opportunities, and areas for improvement using marketing data.</li><li>Translate campaign performance into clear insights and actionable recommendations.</li></ul><div><br></div><h3>Strategic Contribution</h3><ul><li>Contribute thoughtful ideas to marketing strategy and campaign planning.</li><li>Bring a systems-oriented mindset to improving marketing execution.</li><li>Take ownership of marketing performance outcomes, not just campaign activity.</li></ul><div><strong><br>What Success Looks Like</strong></div><ul><li>Marketing campaigns consistently reach the right audiences through effective segmentation.</li><li>Email marketing programs demonstrate strong engagement and conversion.</li><li>The Amazing Life website effectively converts visitors into leads and engaged users.</li><li>Marketing systems and reporting provide clear visibility into performance and growth.</li><li>Campaign execution is organized, disciplined, and consistently improving.</li></ul><div><strong><br>Qualifications</strong></div><h3>Required</h3><ul><li>3–6 years of experience in digital marketing, growth marketing, or performance marketing.</li><li>Strong proficiency with HubSpot marketing automation and campaign execution.</li><li>Experience building segmented marketing audiences and managing lifecycle campaigns.</li><li>Experience analyzing marketing performance data and improving campaign outcomes.</li><li>Working knowledge of Salesforce CRM or similar pipeline systems.</li><li>Experience optimizing landing pages, conversion flows, or website performance.</li><li>Strong written communication skills.</li><li>Ability to balance strategic thinking with hands-on campaign execution.</li></ul><h3>Preferred</h3><ul><li>Experience in SaaS, subscription, nonprofit, or mission-driven organizations.</li><li>Familiarity with church or ministry environments.</li><li>Experience with lifecycle marketing strategy and customer journey optimization.</li><li>Working knowledge of tracking tools such as Pendo, and basic editing capabilities in WordPress and Figma Sites.</li><li>Experience working in fast-growing organizations where systems and processes are evolving.</li></ul>

Digital Marketing Manager

<div><strong>Who We Are<br></strong><br></div><div>Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.</div><div><br></div><div><strong>The Opportunity</strong></div><div><br></div><div>Do you have a passion for storytelling, digital design, and creating meaningful human-centered experiences? Mercy Ships is seeking a creative and strategically minded UX/UI Designer to help shape our employer brand and talent experience.<br><br></div><div>In this role, you will apply your design expertise to elevate how candidates, volunteers, and employees interact with our brand across digital platforms. This is a unique opportunity to bring human-centered design into the world of talent marketing, careers content, and employee engagement—supporting a mission with eternal impact.</div><div><br></div><div>This position collaborates closely with Talent Acquisition, Marketing, and People teams to create compelling, on-brand digital journeys that reflect who we are and the life-changing work we do.<br><br></div><div><strong><em>This is a full-time, remote position open to qualified candidates globally. Preference will be given to candidates located in time zones that closely align with standard working hours in the United Kingdom (GMT/BST), including European and compatible African time zones, to support effective collaboration with the team.<br></em></strong><br></div><div><strong>How You’ll Contribute</strong></div><ul><li>Design and optimize digital experiences for career sites, internal portals, recruitment campaigns, onboarding platforms, and volunteer web experiences.</li><li>Maintain and develop the Volunteer Website in WordPress, creating engaging, informative pages and integrating with other systems where necessary.</li><li>Collaborate with Talent Acquisition, Marketing, and People teams to craft compelling candidate and employee journeys aligned with Mercy Ships’ mission and brand.</li><li>Develop wireframes, high-fidelity mockups, and interactive prototypes that effectively communicate our talent story.</li><li>Apply UX research and data insights to refine content strategy, navigation, accessibility, and conversion pathways.</li><li>Support the visual design of career-related social media posts, email campaigns, and employer brand assets.</li><li>Maintain and evolve the employer brand design system, ensuring visual and experiential consistency across platforms.</li><li>Contribute to the development of inclusive, accessible digital experiences that reflect our values and culture.</li><li>Ensure all digital touchpoints align with Mercy Ships’ Core Values, Code of Conduct, and policies.</li><li>Follow the model of Jesus and align with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.</li><li>Other duties may be assigned that are not included in this job description.<br>&nbsp;</li></ul><div><strong>The Ideal Candidate</strong></div><ul><li>Demonstrates strong creative and strategic thinking skills with the ability to translate brand vision into engaging digital experiences.</li><li>Possesses a deep understanding of UX principles, responsive design, accessibility standards (WCAG), and user-centered design methodology.</li><li>Strong portfolio showcasing web, mobile, and brand-focused design projects.</li><li>Advanced WordPress skills with working knowledge of HTML/CSS and CMS platforms.</li><li>Proficiency in tools such as Figma, Adobe Creative Suite, Webflow, or similar design platforms.</li><li>Experience integrating websites with systems such as Salesforce and Pardot to enhance user experience.</li><li>Ability to communicate design rationale clearly and influence cross-functional stakeholders.</li><li>Strong collaboration skills and ability to work effectively across departments and cultures.</li><li>Passion for storytelling, people-centric design, and building purpose-driven brand experiences.</li><li>Supportive of Mercy Ships’ mission and vision and committed to its core values.</li><li>Understands and applies servant leadership, works collaboratively with integrity, and demonstrates accountability.</li></ul><div><br><strong>Education &amp; Experience</strong></div><ul><li>Bachelor’s degree in UX/UI Design, Graphic Design, Digital Media, Human-Computer Interaction, Marketing, or a related field preferred.</li><li>Minimum of 3+ years of professional experience in UX/UI design, product design, visual design, or digital experience design.</li><li>Experience working on career websites, ATS integrations, recruitment marketing, or employer branding initiatives preferred.</li><li>Familiarity with content strategy, SEO principles, and performance analytics tools preferred.</li><li>Equivalent combination of education and experience may be considered.</li></ul><div><br>This is a paid position. The salary range for U.S. based candidates is $65,000 - $67,000. Compensation for candidates outside the U.S. will be aligned to local market benchmarks.<br><br></div><div>To explore our many Mercy Ships volunteer opportunities, please visit us at: <em>https://www.mercyships.org/get-involved/volunteer/<br></em><br></div><div><strong><em>Please note: This role is open to international applicants. Candidates may disregard any standard application questions regarding U.S. work authorization status, as U.S. work eligibility is not a requirement for this position.</em></strong></div>

UX/UI Designer

<div><strong>Overview<br></strong><br></div><div>Lifeway is seeking a <strong>Senior Software Integration Developer</strong> to design, develop, modify, and integrate ERP, CRM, WMS, and similar enterprise platforms with other systems within Lifeway. They will utilize a variety of technical approaches to accomplish seamless data flowing between systems, including domain driven design, event-driven design, serverless, RESTful APIs, and more.</div><div>&nbsp;</div><div><strong>Why Lifeway?</strong>&nbsp;</div><div>&nbsp;</div><div>Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.<br><strong><br>Responsibilities<br></strong><br></div><ul><li>Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work</li><li>Lead, collaborate, and coordinate with developers, managers, and analysts from other teams to design and implement integrations to support the flow of data between systems such as CRM, ERP, HR, WMS, and other applications.&nbsp;</li><li>Analyze and improve existing system integration as well as migration techniques.&nbsp;</li><li>Detect, debug, and resolve issues with existing integrations.&nbsp;</li><li>Architect, design, and implement integrations with an enterprise focus, utilizing the right approach for the right use case, including a mix of event-driven design, RESTful services, and more.&nbsp;</li><li>Mentor and train other developers.&nbsp;</li><li>Some travel, occasionally overnight</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Education&nbsp;</strong></div><div>Bachelor's degree or reputable coding bootcamp in computer engineering, computer science, or a related field, <em>required</em></div><div>Masters degree, <em>preferred</em></div><div>Advanced graduate degree (PhD, etc.), <em>not required</em></div><div>&nbsp;</div><div><strong>Skills, Knowledge, &amp; Experiences, required</strong></div><ul><li>7+ years experience as a developer</li><li>3+ years experience with cloud technologies (AWS, Azure or similar)</li><li>Proficient with RESTful services, microservices, and cloud architecture required.</li><li>Experience in .NET 8+, AWS Lambdas, API Gateway, and C#</li><li>Experience integrating with Salesforce, Oracle Fusion, Peoplesoft, and other large scale enterprise plaforms</li><li>Proficient with event-driven, domain driven design, and serverless principles in the cloud.</li><li>Advanced in debugging, troubleshooting, developing, and testing code.</li><li>Proficient in querying databases, data warehouses, and basic understanding of database design.</li><li>Proficient in build pipelines, code quality, automated unit testing, source control, and branching strategies for coding and deployments.</li><li>Proficient with Agile.</li><li>Logical and problem-solving skills are required.</li><li>Inquisitive self-starter and team player.</li><li>Strong written and verbal communication skills.</li><li>Ability to mentor and train more junior developers.</li></ul><div>&nbsp;</div><div>Actively involved in an evangelical Christian church</div><div>&nbsp;</div><div><strong>Skills, Knowledge, &amp; Experiences, </strong><strong><em>preferred&nbsp;</em></strong></div><ul><li>WebAPI, RESTful APIs, Microservices</li><li>Entity Framework</li><li>Kafka events or similar</li><li>SQS</li><li>No SQL Databases</li><li>GitHub</li><li>Agile (Scrum)</li><li>Experience integrating with Salesforce, Oracle Fusion, Peoplesoft, and other Saas solutions</li></ul>

Senior Software Integration Engineer

<div>&nbsp;<strong>The Job</strong></div><div>The Senior Salesforce Developer will design, develop, and maintain software applications and back-office systems. The position will be writing the code that powers our ministry.&nbsp;</div><div><br><strong>Essential Job Duties &amp; Responsibilities</strong></div><ul><li>Design and develop Lightning Web Component Open Source (LWC OSS) applications that securely communicate to, and pull from, the Salesforce platform within LWC OSS</li><li>Using Agile development methods, design and develop custom applications on the Salesforce platform utilizing Apex, Visualforce, and Lightning Web Components on the Salesforce / force.com platform for Christian Care Ministry’s websites/portals, internal business processes, back-office systems, and mobile applications&nbsp;</li><li>Build software that allows our employees to delight our members</li><li>Explore and recommend new technology platforms and capabilities</li><li>Participate in agile development teams, constantly improving quality</li><li>Cross-train with senior development staff in the maintenance of applications, databases, and stored procedures</li><li>Provide mentorship of other developers; taking ownership of key development initiatives as assigned</li><li>Manages integration initiatives and implementation of third-party plug-ins</li><li>Participate in code reviews&nbsp;</li><li>Develop robust Apex and JavaScript Jest test cases that thoroughly validate both positive and negative scenarios, ensuring high code coverage and reliable application behavior</li><li>Collaborate with UI/UX Designers to help contribute to the design and implementation of scalable, high-performance Salesforce solutions, ensuring alignment with enterprise architecture and business goals</li><li>Mentor and coach junior and mid-level developers, fostering a culture of continuous learning, code quality, and best practices</li><li>Take ownership of end-to-end solution delivery, including requirements gathering, technical design, development, testing, deployment, and post-release support</li><li>Contribute to and maintain comprehensive technical documentation, including solution designs, data models, integration specifications, and development standards to support knowledge sharing and long-term maintainability&nbsp;</li></ul><div><br></div>

Senior Salesforce Developer

<div>&nbsp;</div><div>The Principal Software Solutions Architect (PSA) leads technology solution design efforts within one of Christian Care Ministry’s domain pillars, following the CCM SDLC process. The PSA acts as the bridge between non-IT stakeholders and the software development staff, crafting technology and feature roadmaps, delivering requirement specifications, establishing architectural standards and working directly with the software delivery team to ensure quality development and release of features. The PSA coordinates with our project managers to ensuring organizational alignment in terms of timelines, commitments, and status.&nbsp; The development projects are critical, high value initiatives that are part of a larger enterprise IT strategy.&nbsp;</div><div>During the project design efforts, the Principal Solutions Architect leads the team of Architects and UX Research/Designers, and partners with PMO, IT Infrastructure, Production Operations, and Security/Compliance teams, to design solutions that will be implemented by CCM IT Delivery teams, in order to provide efficient, value-based services to CCM Internal Users and to CCM Members.&nbsp; Additionally, PSA works closely with the manager of Design and Architecture to ensure the successful realization of the enterprise architecture roadmap and strategy. This includes providing input into the enterprise architecture, representing the PSA’s domain pillar.</div><div><br>The Principal Solutions Architect – with a background in the various technologies and stacks (JavaScript/NodeJS/ExpressJs/React/Postgres, Salesforce/Lightning Web Components OSS, .NET/SQL Server, Web Services) – works on the solution design related to various elements of CCM’s platforms, and will address business/user impact, application integration, data integration and migration, security, networking, deployment, and user access.&nbsp; They will also conduct requirements-gathering from end users, stakeholders, and other SMEs.</div><div><br>The Principal Solutions Architect is a key technical leader within our organization, mentoring Senior Solutions Architects and software developers in architecture, technology, and leadership.&nbsp;</div>

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