<h3>Position Description</h3><p>Edify promotes holistic and high-quality Christ-centered education in partnership with low-fee independent Christ-centered schools. The Salesforce Systems and Engagement Officer is a full-time position that will thrive in a challenging, innovative, and empowering mission-focused work environment. This role will play a hybrid role that balances technical data execution with user-facing training and support across our Latin America operations. As Edify continues to scale, this position bridges the gap between the technical backend (automation, SQL, and database management) and staff enablement (training, onboarding, and adoption.</p><p>This role is designed as a blend of technical and user enablement work: some of your time will be focused on technical sustainability, system configurations, and exploring programmatic solutions, and some will be dedicated to empowering our field staff in Latin America, running training sessions, and translating user feedback into clear system improvements. This position reports to the Salesforce Lead and will work closely with our Salesforce Engagement Officer in Africa.</p><h3>Work Environment</h3><p>This position will be full-time based in any of Edify operational countries in Central or South America, reporting to the Salesforce Lead. The atmosphere of Edify is one where you can expect to perform widely varied tasks related to the role.</p><h3>Travel Expectation</h3><p>The position requires the ability to travel as needed. Up to 25% travel may be required for regional/global conferences, gathering field feedback, or training staff. In addition to regional travel, Edify holds an annual all-staff meeting, alternating in a US-based or international location each year. Travel would be required to attend this meeting.</p><h3>Primary Responsibilities:</h3><ul><li>Technical Administration & Data Engineering</li></ul><ul><li>AppExchange & Tech Stack Management: Assist in the administration, troubleshooting, and optimization of Edify’s third-party Salesforce ecosystem and integrated packages. This includes managing forms (FormAssembly), offline mobile data collection tools (Taroworks), document generation apps (PDF Butler), and learning management systems (IDE/TalentLMS).</li><li>Data Auditing & SQL/SOQL: Utilize SQL/SOQL to query databases, troubleshoot data inconsistencies, and audit data integrity/hygiene. Master Bulk Import Tools and/or Data Loader to manage large-scale data migrations with high precision.</li><li>Advanced Excel Analytics: Leverage advanced Excel functions (VLOOKUPs, pivot tables, data cleaning formulas) to manipulate, format, and audit complex relational datasets before system ingestion.</li><li>Configuration & Flows: Design, test, and maintain Salesforce Flows, validation rules, and custom formulas to drive platform efficiency and enforce data integrity.</li><li>Reporting & Visualization: Partner with global stakeholders to build, optimize, and maintain complex dashboards and unified reports for leadership, ensuring metrics are clear and accurate.</li><li>Code Foundations: Under the guidance of the Salesforce Lead, actively learn and apply basic Apex or Javascript programming and custom configurations to help systematically absorb consultant-led technical tasks.</li></ul><ul><li>Training, Enablement & Change Management (50%)</li></ul><ul><li>Regional Onboarding & Training: Lead the Salesforce platform onboarding and continuous training of the operations staff in Central and South America, translating complex platform configurations into practical, easy-to-understand daily workflows.</li><li>Process Optimization & "Ride-Alongs": Actively engage field staff through interviews, focus groups, and virtual "ride-alongs" to identify system friction points, simplify data-entry burdens, and streamline field processes.</li><li>Localized Helpdesk Support: Manage the regional Central America and South America technical support queue. Act as an empathetic, collaborative partner to solve staff errors and system bugs, escalating to the Salesforce Lead when necessary.</li><li>Knowledge Base Management: Keep all training resources, Salesforce Knowledge articles, and LMS enablement content up-to-date and tailored to the unique operational context of the staff in Central and South America.</li></ul><h3>Experience and Education Required:</h3><ul><li>Salesforce Experience: 2–4 years of hands-on experience as a Salesforce Administrator or Power User. Salesforce Certified Administrator designation is required (or must be earned within the first 3 months).</li><li>Data & SQL Proficiency: Definite, proven experience working with relational database concepts and querying data via SQL or SOQL.</li><li>Advanced Excel Skills: Mastery of Excel for data manipulation, audit preparation, and data cleaning.</li><li>Enablement & Training Aptitude: Prior experience in software training, customer service, technical onboarding, or user support. Excellent presentation and communication skills.</li><li>Bilingual Fluency: Complete professional fluency in English and Spanish (written and verbal).</li></ul><h3>Additional Preferred Technical Qualifications:</h3><ul><li>Integrated Apps Familiarity: Previous hands-on experience configuring or troubleshooting tools like Taroworks, FormAssembly, or PDF Butler.</li><li>Coding Aptitude: Prior experience with, or a defined, strong interest in learning code (Apex, JavaScript, or Python) to expand into programmatic Salesforce development.</li><li>Salesforce Ecosystem Familiarity: Experience with Non-Profit Success Pack (NPSP) or Sales Cloud, and familiarity using JIRA for agile change tracking.</li></ul><h3>Additional Requirements:</h3><ul><li>Personal confession of faith in Jesus Christ and commitment to Edify’s mission.</li><li>Living example of servant leadership, humble and willing to learn.</li><li>Passionate about Edify’s mission and alleviating global poverty.</li><li>A high degree of integrity.</li><li>Excellent listening skills to understand issues, risks, and goals.</li><li>Ability to work tactfully with others, displaying integrity, discernment, sound judgment, and confidentiality.</li><li>Ability to travel as needed.</li></ul><h3>About Edify</h3><p>The vision of Edify is to see Flourishing, Godly Nations, and we seek to accomplish this by improving and expanding sustainable Christ-centered education globally. Edify is a non-profit organization registered in the U.S. since 2009 and now has operations in 16 countries, including Bolivia, Burkina Faso, the Dominican Republic, Ecuador, El Salvador, Ethiopia, Ghana, Guatemala, Kenya, Liberia, Nigeria, Panama, Peru, Rwanda, Sierra Leone, and Uganda. Edify serves low-fee independent Christ-centered schools through three primary avenues: loans, training, and education technology.</p>

Salesforce Systems and Engagement Officer

<h3>Role Description</h3>
<p>This role contributes to the development, customization, and maintenance of HOPE’s Salesforce instance and connected platforms, ensuring data integrity, user accessibility, and system efficiency. This role will require technical expertise to design and implement innovative solutions that address business needs. S/he will regularly work with cross-functional teams and serve as a technical lead on projects that support the mission of HOPE International and the quality of our fundraising-related operations.</p>
<ul>
<li><strong>Location:</strong> Lancaster, PA preferred, remote considered</li>
<li><strong>Level:</strong> Professional</li>
<li><strong>Salary range:</strong> $60,000-$67,000</li>
<li><strong>Type:</strong> Full-time</li>
<li><strong>Department:</strong> Information Technology</li>
<li><strong>Reports to:</strong> CRM Systems Manager</li>
</ul>
<h3>Responsibilities</h3>
<ul>
<li>Promote and contribute to the fulfillment of HOPE International’s mission and vision.</li>
<li>Salesforce development and governance</li>
<li>Design, develop, and maintain solutions on HOPE’s Salesforce instance and connected platforms, using nonprofit-specific objects, automations, Lightning components, and declarative development</li>
<li>Configure and maintain integrations between Salesforce and other solutions to ensure reliable, accurate data movement across the organization</li>
<li>Ensure security and data privacy by incorporating secure coding practices, recommending improvements, and helping ensure solutions align with organizational and industry standards</li>
<li>Actively participate in Agile and DevOps practices, including version control, sandbox management, release management, and the team’s work management process</li>
<li>Collaboration and project leadership</li>
<li>Translate business needs into solutions by gathering and reviewing requirements, collaborating with requestors throughout the development process, and promoting user adoption through training and documentation</li>
<li>Serve as the technical lead for interdepartmental projects such as end-of-year receipting initiatives and software implementations</li>
<li>Create and maintain technical documentation and knowledge base articles for end users</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li>
<li>Bachelor’s degree required, with a bachelor's degree in information or computer science, engineering, finance, or business management preferred</li>
<li>Salesforce Certified Platform Administrator required, Salesforce Certified Platform Developer preferred</li>
<li>Experience with Apex, Lightning Web Components, system integrations (REST/SOAP), and third-party APIs</li>
<li>Demonstrated excellence in team communication and organizational skills</li>
<li>Initiative in analyzing, researching, and implementing system improvements</li>
<li>Creativity, flexibility, and the ability to solve issues gracefully under pressure</li>
<li>Ability to communicate technical solutions, strategies, and value to non-technical audiences</li>
<li>Demonstrated desire to help people experiencing material poverty find hope and dignity through discipleship and access to financial tools</li>
<li>Experience in non-profit or technology sectors preferred</li>
</ul>
<h3>About the Company</h3>
<p>HOPE International</p>

CRM Systems Developer

<div><div>As a Renewal Account Manager, your primary mission is to help churches continue their partnership with Amazing Life by guiding them through the renewal process while identifying opportunities to expand the value they receive from our products and curriculum.</div><br><div>You’ll manage a high-volume portfolio of existing church partners, primarily serving smaller churches. Success in this role comes from building relationships at scale—making consistent outbound calls, staying ahead of renewal timelines, and helping churches make confident renewal decisions. Some conversations will be straightforward renewals, while others will uncover opportunities to introduce additional products, upgraded packages, or expanded solutions that better support each church’s ministry.</div><br><div>At Amazing Life, we believe our greatest investment is in our people. We are a personal development culture passionate about helping our team members grow both personally and professionally. Through coaching, feedback, mentorship, and hands-on learning, you’ll have the opportunity to continually develop your skills while building a meaningful career. If you’re hungry to learn, open to feedback, and excited to grow, you’ll thrive here.</div><br><div>We’ll also equip you with everything you need to succeed. You’ll receive training on our integrated platform, APlay, which delivers immersive curriculum experiences through Orange content and the Amazing Kids library. Our tools help churches serve kids and families in ways that are seamless, engaging, and transformational.</div><br><div><strong>Responsibilities</strong></div><ul><li>Own the renewal pipeline for a high-volume portfolio of existing church partners.</li><li>Proactively contact churches through calls, email, and other outreach well in advance of renewal dates.</li><li>Guide churches through the renewal process from initial outreach through payment and completion.</li><li>Successfully renew customer subscriptions while identifying opportunities for additional products, services, or upgraded packages.</li><li>Maintain a consistent cadence of outbound activity to ensure every church receives timely communication.</li><li>Deliver product walkthroughs and recommendations that align with each church’s ministry goals.</li><li>Accurately prepare quotes, process renewals, and coordinate customer payments.</li><li>Maintain accurate CRM records, forecasts, and account activity.</li><li>Collaborate closely with Customer Success, Finance, and other internal teams to provide a seamless customer experience.</li><li>Share customer insights and feedback to help improve our products, messaging, and customer experience.</li><li>Meet or exceed monthly revenue and activity goals through disciplined pipeline management.</li></ul><div><strong>What You Bring</strong></div><ul><li>A coachable mindset, a desire to learn, and a passion for serving churches.</li><li>Excellent communication skills with the confidence to build relationships over the phone and through email.</li><li>Strong organization and follow-through—you manage multiple conversations and deadlines without letting details slip.</li><li>A proactive, high-energy work style with the ability to maintain consistent outbound activity.</li><li>Strong problem-solving skills and the ability to overcome customer objections with professionalism and care.</li><li>Proficiency with—or the aptitude to learn—CRM tools and pipeline management systems such as HubSpot and Salesforce.</li></ul><div><strong>Bonus If You Have</strong></div><ul><li>1–3 years of experience in sales, renewals, customer success, account management, or another customer-facing role.</li><li>Experience working with subscription-based or recurring-revenue businesses.</li><li>Demonstrated success meeting sales or revenue goals.</li><li>Experience in inside sales or other high-volume customer-facing environments.</li><li>Strong consultative selling skills and the ability to recommend solutions based on customer needs.</li><li>A background in ministry, education, or nonprofit leadership.</li></ul><div><strong>Who You Are</strong></div><ul><li><strong>Mission-first:</strong> You’re passionate about equipping the Church with world-class tools.</li><li><strong>Customer-focused:</strong> You genuinely enjoy helping churches succeed and creating a great customer experience.</li><li><strong>Driven:</strong> You enjoy working toward goals and take pride in consistently delivering results.</li><li><strong>Persistent:</strong> You follow through, stay organized, and don’t let opportunities fall through the cracks.</li><li><strong>Collaborative:</strong> You enjoy partnering with teammates to solve problems and serve churches well.</li><li><strong>Organized &amp; proactive:</strong> You thrive while managing a large portfolio of accounts in a fast-paced environment.</li><li><strong>Growth-minded:</strong> You actively seek feedback, embrace coaching, and are committed to continually improving your craft.</li></ul><div><strong>Perks &amp; Benefits</strong></div><ul><li><strong>Compensation:</strong> Competitive base salary of $50,000 plus target variable earnings of $10,000 (OTE: $60,000).</li><li><strong>Time Off:</strong> Paid Time Off and company-paid holidays.</li><li><strong>Professional Development:</strong> Ongoing coaching, mentorship, and professional development to help you grow personally and professionally.</li><li><strong>Training:</strong> Comprehensive training on our products, customers, and sales process.</li><li><strong>Meaningful Work:</strong> An opportunity to do work with eternal impact.</li><li><strong>Team Culture:</strong> A team that is humble, hungry, and full of heart.</li></ul><div><strong>Location Requirement</strong></div><div>This role works alongside our Sales and Customer Success teams in our Plano, Texas office. It’s a great environment for learning from others, collaborating in real time, and serving churches together.</div></div>

Renewal Account Manager

<div><div><strong>Why Amazing Life? (We Put Our People First)</strong></div><div>At Amazing Life, we believe our greatest strength isn’t just our technology—it’s our people.</div><br><div>We operate a culture built around personal and leadership development. We don’t view this role as simply filling an outbound seat; we view it as an investment in you. We put our team first by offering hands-on coaching, direct access to sales leadership, daily mentorship, and clear pathways to help you build a high-impact career in revenue and leadership.</div><br><div>If you want a team that genuinely cares about your personal growth, celebrates your wins, and supports you when challenges arise, you’ll fit right in here.</div><br><div><strong>Why This Role Matters</strong></div><div>Churches deserve tools that are both innovative and mission-aligned. Our platform equips ministries with immersive curriculum experiences through Orange content and the Amazing Life library, helping churches disciple families in ways that are seamless, engaging, and transformational.</div><br><div>As an SDR, you are the front door to our revenue engine. You’ll be the first point of connection for new church partners—sparking conversations, qualifying opportunities, and booking high-value meetings for our Account Executive team. Your energy and hustle directly fuel the pipeline that drives Amazing Life’s growth and Kingdom impact.</div><br><div><strong>What We Do for You (Our Commitment to Your Growth)</strong></div><ul><li><strong>Hands-On Mentorship &amp; Coaching:</strong> Regular support from sales leaders committed to teaching you consultative selling, pipeline mechanics, and executive communication.</li><li><strong>Defined Career Development:</strong> Clear, transparent promotion tracks into Account Executive, Account Manager, or leadership roles as you master the craft.</li><li><strong>A High-Trust, High-Heart Team:</strong> An on-site culture in Plano that values humility, grit, mutual respect, and having fun while doing big things together.</li><li><strong>Eternal Impact:</strong> The work you do every day directly equips local church leaders to shape and serve kids and families.</li></ul><div><strong>What You’ll Own (Responsibilities)</strong></div><ul><li><strong>Outbound Pipeline Sourcing:</strong> Proactively connect with church leaders across the country through phone, email, video, and social outreach.</li><li><strong>Qualifying &amp; Booking:</strong> Identify ministry needs, qualify potential fit, and schedule high-quality appointments for our Account Executives.</li><li><strong>Seamless Collaboration:</strong> Work hand-in-hand with Account Executives, Account Managers, and marketing to ensure smooth handoffs and comprehensive account coverage.</li><li><strong>Message Innovation:</strong> Experiment with new messaging, value propositions, and outreach strategies to increase engagement.</li><li><strong>CRM Discipline:</strong> Maintain accurate records of conversations, activities, and prospect data in HubSpot or Salesforce.</li><li><strong>Hit Your Targets:</strong> Consistently meet or exceed monthly booked-meeting targets and activity standards.</li></ul><div><strong>What You Bring</strong></div><ul><li><strong>A Growth Mindset:</strong> Deeply coachable, eager to receive feedback, and driven to continually refine your skills.</li><li><strong>Communication &amp; Energy:</strong> Clear, confident, and personable in written and spoken outreach.</li><li><strong>Resilience &amp; Grit:</strong> A positive, solutions-oriented mindset that stays motivated through setbacks and rejection.</li><li><strong>Heart for Ministry:</strong> Respect and appreciation for local church leaders and the work they do every day.</li><li><strong>Organization:</strong> The ability to manage multiple outreach sequences, follow-ups, and tasks without missing a detail.</li></ul><div><strong>Bonus Points</strong></div><ul><li>0–2 years of sales, business development, or customer-facing experience. Internships and entry-level applicants are welcome.</li><li>Experience with sales engagement tools or CRMs such as HubSpot or Salesforce.</li><li>Background in church ministry, Christian education, or nonprofit leadership.</li><li>Familiarity with SaaS, EdTech, or subscription-based models.</li></ul><div><strong>Perks, Benefits &amp; Environment</strong></div><ul><li><strong>Compensation:</strong> Competitive base salary plus performance commissions or bonuses for meetings booked.</li><li><strong>Time Off:</strong> Paid Time Off (PTO) and company-paid holidays.</li><li><strong>Professional Development:</strong> Daily one-on-one coaching, ongoing sales masterclasses, and executive mentorship.</li><li><strong>Work Environment:</strong> 100% on-site in Plano, Texas, built for real-time peer learning, rapid collaboration, and winning together as a team.</li></ul></div>

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