<div><strong>EveryLife Company Values</strong></div><ol><li>Celebrate Life - Every baby is a miracle and a gift from above. We cherish it, celebrate it, and seek to protect it, always</li><li>Stand with Integrity - We are here because our values, vision, and mission are deeply held convictions that drive us to build a different kind of company. We will never sacrifice our beliefs or the integrity of our products for the sake of popularity, gain or grift nor will we support anything that goes against our mission to protect life</li><li>Champion Parenthood - Being a parent is the greatest job we’ll ever have and celebrating the blessing of parenthood is at the heart of what we do. And when we champion parenthood and the innocence of new life — we build a healthier, happier future for our Nation</li></ol><div><br><strong>About EveryLife: </strong>EveryLife is America's first and only pro-life diaper company. Our mission is to provide premium products for every baby. Because every baby is a miracle from God who deserves to be loved, protected, and supported. As a company, we unapologetically stand for life, not just in words but in action.&nbsp;</div><div>EveryLife is a fully owned subsidiary of PublicSquare. The primary mission of PublicSquare is to help consumers “shop their values” and put purpose behind their purchases.&nbsp;</div><div><br><strong>About the Position: </strong>The EveryLife customer support representative is a team player who excels in customer support, and loves being part of a team that enjoys working together and puts the company mission and values first. We are looking for a temporary stand-in while our current representative is on maternity leave. The duration of this role is 8 weeks starting in mid-April.&nbsp;</div><div>The expectation is 40 hours per week, 2 hours of this schedule are expected to be on either Saturday or Sunday. This position is fully remote with a preference of the East Coast or Central time zones, and can be flexible when setting office hours.<br><br>We are looking to fill this role quickly with a start date in mid-April. If you feel like you’d be a good match for this position, we look forward to your application!&nbsp;</div><div><br><strong>Responsibilities:</strong></div><ul><li>Maintain accurate records to ensure seamless communication with customers and our internal team</li><li>Provide excellent customer service via email, Intercom, and phone</li><li>Advocate for the customer experience, recommend improvements, and identify trends and other information to management</li><li>Deliver on ad hoc requests in a timely manner</li></ul><div><br><strong>A successful candidate will have…</strong></div><ul><li>Personal familiarity with EveryLife products</li><li>Strong pro-life values and the ability to be a quick learner, friendly and flexible!&nbsp;</li><li>1+ year of customer service or client experience</li><li>Strong organizational skills, ability to multitask, and a high capacity</li><li>Ability to identify customer needs and take appropriate action&nbsp;</li><li>Proficiency in Intercom and Shopify is a plus</li></ul><div><br><strong>PublicSquare Company Values</strong></div><ol><li>We are united in our commitment to freedom and truth - that's what makes us Americans.</li><li>We will always protect the family unit and celebrate the sanctity of every life.</li><li>We believe small business and the communities who support them are the backbone of our economy.</li><li>We believe in the greatness of this Nation and will always fight to defend it.</li><li>Our Constitution is non-negotiable - government isn't the source of our rights, so it can't take them away.</li></ol><div><br>This is a full-time temporary W2 position not eligible for benefits.</div><div><br>PublicSquare is America's leading commerce and payments ecosystem that serves customers and businesses that value life, family, and freedom. PublicSquare operates under three segments: Marketplace, Financial Technology, and Brands. The primary mission of the Marketplace segment is to help consumers “shop their values” and put purpose behind their purchases. PublicSquare leverages data and insights from the Marketplace to assess its customers’ needs and provide wholly-owned quality financial products and brands. PublicSquare’s Financial Technology segment includes Credova, a consumer financing and payments company. PublicSquare’s Brands segment consists of D2C companies, like EveryLife, a premium life-affirming baby products company</div>

Customer Support Representative

<div><strong>Location: </strong>Golden, CO (On-Site, 5 days/week)</div><div><strong>Hours</strong>: Full-time</div><div><br><strong>Position Mission</strong></div><div>The <strong>Director of IT</strong> is responsible for overseeing FOCUS’s technology infrastructure and strategy to ensure the organization’s systems, networks, and services support its mission and daily operations effectively. Reporting to the VP of IT, the Director of IT leads a multi-disciplinary team of IT professionals, manages vendor relationships, and oversees IT budgeting, security, and compliance. The role requires high-level strategic thinking, hands-on IT experience, and strong leadership skills to foster innovation, efficiency, and reliability in all technical areas. This is a full-time, on-site position in Golden, Colorado.</div><div><br><strong>Position Responsibilities</strong></div><div><strong>1. Strategy &amp; Leadership</strong></div><ul><li><strong>Technology Strategy &amp; Roadmap</strong>: Collaborate with the VP of IT to develop and execute a multi-year technology roadmap that aligns with FOCUS’s mission, strategic goals, and growth trajectory.</li><li><strong>Team Leadership &amp; Development</strong>: Recruit, mentor, train, and manage a team of IT professionals (infrastructure, help desk, security, etc.). Encourage a culture of continuous learning, collaboration, and accountability.</li><li><strong>Cross-Functional Collaboration</strong>: Partner with other departments (Finance, Operations, Mission Development, etc.) to understand technological needs, identify opportunities for process improvement, and drive technology-enabled solutions.</li></ul><div><strong>2. Infrastructure &amp; Operations</strong></div><ul><li><strong>Systems &amp; Network Management</strong>: Oversee the design, implementation, and maintenance of all IT systems, including servers, networks, cloud environments, and telecommunications. Ensure high availability, reliability, and security.</li><li><strong>Help Desk &amp; Support</strong>: Supervise user support services to provide timely and effective resolution of hardware, software, and network issues. Establish and track performance metrics (e.g., ticket resolution time, user satisfaction) to continuously improve service levels.</li><li><strong>Vendor &amp; Service Provider Management</strong>: Manage relationships with external partners (hardware/software vendors, managed service providers, etc.), including contract negotiation, service level agreements, and performance monitoring.</li></ul><div><strong>3. Security &amp; Compliance</strong></div><ul><li><strong>Cybersecurity</strong>: Develop and maintain a robust cybersecurity program, including threat assessments, vulnerability management, incident response, and training programs to ensure organization-wide security awareness.</li><li><strong>Compliance &amp; Risk Management</strong>: Ensure compliance with relevant regulations and internal policies. Perform regular audits and risk assessments, implementing best practices to protect sensitive data.</li><li><strong>Disaster Recovery &amp; Business Continuity</strong>: Define and maintain disaster recovery and business continuity plans. Oversee periodic testing of backup systems and processes to ensure minimal downtime in the event of a crisis.</li></ul><div><strong>4. Project Management</strong></div><ul><li><strong>Project Oversight</strong>: Lead and manage complex IT projects from ideation to completion, ensuring projects are delivered on time, within scope, and on budget.</li><li><strong>Stakeholder Engagement</strong>: Communicate project goals, progress, and updates to leadership and relevant teams. Provide clear guidance and set realistic expectations regarding resource needs and timelines.</li><li><strong>Change Management</strong>: Develop and implement change management strategies to minimize disruption and enhance user adoption of new systems and technologies.</li></ul><div><strong>5. Budgeting &amp; Resource Allocation</strong></div><ul><li><strong>Annual IT Budget</strong>: In collaboration with the VP of IT, develop and manage the annual IT budget, ensuring cost-effectiveness and alignment with organizational priorities.</li><li><strong>Resource Planning</strong>: Optimize resource allocation to balance day-to-day support needs with strategic initiatives. Make data-driven recommendations regarding new tools, upgrades, and services.</li></ul><div><strong>6. Organizational &amp; Mission Alignment</strong></div><ul><li><strong>Mission Support</strong>: Understand and support FOCUS’s Catholic mission, integrating its values into decision-making and team culture.</li><li><strong>Community Engagement</strong>: Collaborate with organizational leadership and stakeholders to leverage technology in support of evangelization efforts, donor engagement, and community outreach.</li><li><strong>Training &amp; Evangelization</strong>: Encourage IT best practices and empower staff, missionaries, and students (when applicable) through training programs that enhance technology usage and alignment with the organization’s evangelistic focus.</li></ul><div><br><strong>Qualifications</strong></div><ul><li><strong>Education</strong>:<ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field required.</li><li>Master’s degree in a relevant field or MBA preferred.</li></ul></li><li><strong>Experience</strong>:<ul><li>8+ years of progressive experience in IT management, with at least 3 years in a leadership role (Director, Senior Manager, or equivalent).</li><li>Proven experience managing infrastructure, cloud services, and cybersecurity programs.</li><li>Experience in a non-profit or mission-driven organization is a plus.</li></ul></li><li><strong>Technical Skills</strong>:<ul><li>Deep knowledge of network protocols, server technologies, virtualization, and cloud platforms (e.g., AWS, Azure).</li><li>Familiarity with data management, CRM systems, and ERP platforms.</li><li>Robust understanding of IT security frameworks (e.g., NIST, CIS, ISO 27001) and compliance requirements (e.g., PCI-DSS, GDPR).</li></ul></li><li><strong>Leadership &amp; Interpersonal Skills</strong>:<ul><li>Strong strategic thinking, with the ability to translate organizational needs into practical technology strategies.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Demonstrated ability to lead, mentor, and develop teams.</li></ul></li><li><strong>Mission &amp; Values Alignment</strong>:<ul><li>Commitment to uphold and support FOCUS’s Catholic mission and values.</li><li>Ability to work collaboratively in a faith-based environment, respecting the Catholic identity of the organization.</li></ul></li></ul><div><br><strong>Compensation &amp; Benefits</strong></div><div>For this role, we anticipate paying <strong>$120,000 - $160,000/year</strong>. This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.</div><div><br>As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:</div><ul><li>Medical, Vision and Dental insurance</li><li>Ability to contribute to a Health Savings Account</li><li>Employer-provided life insurance</li><li>Long-term disability insurance</li><li>Option to purchase additional life insurance for yourself, your spouse and your child(ren)</li><li>403(b) retirement plan with a discretionary employer-match for eligible staff</li><li>Option to purchase LifeLock Identity Protection</li><li>Integrity-based Paid Time Off</li><li>Paid parental leave</li><li>We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.</li></ul><div><br>Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary), and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.&nbsp;</div>

Director of IT

<div>The YouVersion Support Specialist is primarily responsible for building and implementing the strategy for the technical aspects of YouVersion Support. This includes tracking bugs and user pain points, building new systems to improve team communication, and developing processes to resolve issues more quickly. The Support Specialist will be responsible for one or more areas in the Bible App, such as bug tracking and reporting, product knowledge and documentation, and support tools management.</div><div><br></div><div>YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.</div><div><br></div><div>We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.&nbsp;</div><div><br><strong>What You'll Do</strong></div><ul><li>Develop and maintain systems to track and report known issues.</li><li>Lead regular cross-functional meetings to ensure clarity around reported issues and assist in prioritizing issues.</li><li>Communicate effectively on the status of reported issues to the Community Care team.</li><li>Regularly review Support inboxes to understand more significant issues and trends.</li><li>Participate in after-hours on-call rotation, monitoring feedback from the YouVersion community and automated alerting systems, alerting the appropriate team members and volunteer teams when an urgent issue arises.</li><li>Create and streamline communication resources, message templates, and documentation to ensure alignment with the Support communication strategy and voice.</li><li>Track product roadmap and understand the app and web release cycles, updates, changes, etc.</li><li>Build systems to ensure timely understanding of new releases and app changes.</li><li>Ensure volunteers are equipped with timely information on outages, bugs, or upcoming product releases.</li><li>Work with the Internal Tools team to improve current Support and user management tools.</li><li>Identify pain points in the Support process, including Support visibility and accessibility.</li></ul><div><br><strong>Skills Needed to Succeed</strong></div><ul><li>Excellent verbal, written, and interpersonal communication skills to foster relationships and partnerships.</li><li>Capacity to quickly learn new technologies and programs.</li><li>Ability to self-motivate, make independent decisions, and solve problems.</li><li>Maintain flexibility and initiate the creation of new processes and project strategies.</li><li>Strong leadership skills and understanding of developing and guiding others.</li><li>High School Diploma or GED.</li><li>1 –3 years of related work experience.</li></ul>

Support Specialist

<div><strong>Position Overview</strong><br>Minno seeks a <strong>Head of Member Support </strong>to lead, evangelize, and scale member support operations while integrating social media community management to create a seamless, world-class customer experience.</div><div>This role requires an innovative, customer-centric leader adept at leveraging technology, such as Kustomer, to optimize workflows and ensure efficient, high-quality service.&nbsp; The Head of Member Support will report to our Chief Product Officer and begin with a small Member Support team expected to scale.</div><div>The Head of Member Support will be a strategic hire responsible for cultivating a customer-first culture across the organization. They will represent the voice of our members, advocating for their needs and insights in company strategy and product development discussions. They will build foundational processes, scale the team, and engage proactively with Minno’s family-focused audience.</div><div>This position is ideal for someone passionate about nurturing relationships, building a team from the ground up, improving processes, and aligning customer service with Minno’s mission of serving Christian families.&nbsp;</div><div><br><strong>Impact and Opportunity</strong><br>Joining Minno as the Head of Member Support means stepping into a pivotal leadership role where you will shape how Christian families engage with and trust Minno as their go-to source for faith-based media.</div><div>This is not just about managing a team; it’s about championing our members' voices and pioneering the intersection of exceptional member support and community engagement in a mission-driven company. Your work will ensure that every interaction reflects Minno’s values, fostering a space where parents feel supported, and children are enriched by safe, Biblically-aligned content.</div><div><br>In this role, you’ll have the opportunity to:</div><ul><li><strong>Be a Strategic Evangelist:</strong> Advocate for our members’ needs, sharing their insights and experiences to inform product development and company initiatives.</li><li>I<strong>mpact Lives:</strong> Affect the faith journeys of thousands of families around the world by ensuring meaningful, positive interactions that deepen their connection to Minno and God.</li><li><strong>Innovate and Lead: </strong>Pilot unique support models, integrating social media with traditional customer service and creating workflows that set a new industry standard.</li><li><strong>Empower a Mission-Driven Team:</strong> Build and inspire a team committed to excellence in service, fostering professional growth, and aligning their work with the greater purpose of Minno’s mission.</li><li><strong>Shape Industry Standards:</strong> Contribute to establishing a gold standard in customer support for Christian media, blending cutting-edge technology with compassionate human touch.</li><li><strong>Build from the Ground Up: </strong>Design and implement foundational processes and systems, scaling them to support Minno’s rapid growth while maintaining high service quality.</li><li><strong>Lead Cultural Change:</strong> Instill a customer-first mindset across Minno, ensuring all teams prioritize and consider member needs in their work.</li></ul><div><br>This role offers more than just a career—it’s an invitation to be part of something bigger, impacting generations by strengthening their faith and fostering shared, meaningful experiences. This is your chance to shine if you want to make a difference while leading with innovation and compassion.</div><div><br><strong>Key Responsibilities:</strong></div><ul><li><strong>Leadership and Management: </strong>Lead and manage the Member Support team, fostering high performance and adherence to company standards. Develop training programs to maintain a culture of continuous improvement.</li><li><strong>Operational Excellence:</strong> Implement and optimize customer service technologies (e.g., Kustomer) to streamline workflows and maintain top-tier service metrics.</li><li><strong>Community Engagement: </strong>Integrate social media query handling into support operations, ensuring prompt and effective responses. Develop proactive strategies for community engagement and insights.</li><li><strong>Scalability and Growth:</strong> Build and execute a scalable support plan, including hiring and onboarding new team members. Pilot innovative support models to enhance capabilities.</li><li><strong>Data and Reporting:</strong> Track and analyze support data, identifying trends and actionable insights for process improvements. Regularly report on performance metrics to senior leadership.</li><li><strong>Evangelize Member Needs:</strong> Serve as a bridge between our members and internal teams, providing feedback and recommendations that enhance user experience and product offerings.</li></ul><div><br><strong>Ideal Industry Background:</strong></div><ul><li><strong>Consumer-Facing Tech Startups:</strong> Experience in tech startups or growth-stage companies that provide subscription-based or digital services, ensuring familiarity with lean operations, scalability, and customer-centric practices.</li><li><strong>Children’s Media and Educational Technology (EdTech): </strong>Background in companies that focus on children’s programming, family engagement, or educational tools (e.g., PBS Kids, LeapFrog, ClassDojo). This ensures an understanding of the needs of family audiences and experience with content that supports child development.</li><li><strong>Direct-to-Consumer SaaS and Subscription Services:</strong> Familiarity with businesses that operate on a subscription model, understanding customer lifecycle management, retention strategies, and member support processes.</li><li><strong>Customer Experience and Community Management:</strong> Companies or roles focused on customer service and social media community engagement, where maintaining a seamless customer experience is key.</li></ul><div><br><strong>Preferred Experience:</strong></div><ul><li><strong>Startup or Growth-Stage Exposure: </strong>Experience in environments with limited resources and fast decision-making to ensure adaptability.</li><li><strong>Team Leadership: </strong>3-5 years in a customer-facing role with success in managing and scaling teams.</li><li><strong>Operational Scaling:</strong> Proven ability to build and scale support teams and processes.</li><li><strong>Technology Implementation:</strong> Hands-on experience with customer service and social media platforms, particularly tools like Kustomer.</li><li><strong>Social Media Integration:</strong> Experience integrating social media management into support functions.</li><li><strong>Innovative Support Models:</strong> Familiarity with piloting unique staffing solutions, such as utilizing remote workforces.</li><li><strong>Cross-functional collaboration:</strong> Ability to work with marketing, product, and content teams to align support strategies.</li></ul><div><br><strong>Skills:</strong></div><ul><li><strong>Customer-Centric Mindset:</strong> Strong commitment to providing exceptional customer service and fostering positive member experiences.</li><li><strong>Communication:</strong> Excellent verbal and written communication skills, with the ability to interact effectively with members and collaborate across teams.</li><li><strong>Leadership and Mentoring:</strong> Ability to build, lead, and develop a high-performing support team.</li><li><strong>Problem Solving and Innovation:</strong> Demonstrated ability to identify, analyze, and implement process improvements.</li><li><strong>Data Analysis and Reporting:</strong> Strong analytical skills to track support data, extract insights, and develop strategies based on findings.</li><li><strong>Tech Savvy: </strong>Proficiency in customer service tools, workflow automation, and community management software.</li><li><strong>Adaptability:</strong> Comfortable navigating a fast-paced and evolving environment, capable of wearing multiple hats as needed.</li></ul><div><br><strong>Key Performance Indicators</strong></div><ul><li>First Response Time</li><li>Customer Satisfaction Score (CSAT)</li><li>Average Resolution Time</li><li>Social Media Response Rate</li><li>Volume of Proactive Engagements</li><li>Team Utilization and Productivity</li><li>Member Retention Rate Related to Support</li></ul><div><br><strong>Our Values</strong></div><ul><li><strong>Biased towards Action: </strong>We take the initiative and make decisions quickly.</li><li><strong>Curious, not Content:</strong> We are eager to learn and innovate.</li><li><strong>Grit &amp; Resilience:</strong> We persevere and follow through on our commitments.</li><li><strong>Rigorous Intentionality:</strong> We pay attention to details and understand the "why" behind our work.</li><li><strong>Think like Owners:</strong> We are resourceful and take wise risks.</li><li><strong>Mutual Blessing: </strong>We operate generously on behalf of others.</li><li><strong>Trust Builders: </strong>We gain confidence through honesty, integrity, and authenticity.</li><li><strong>Adapt &amp; Flex: </strong>We operate effectively in uncertain situations.</li></ul><div><br><strong>Location</strong><br>Nashville OR Remote</div><div><br><strong>Compensation and Benefits</strong><br>We offer a competitive compensation package including:</div><div><br><strong>Competitive base salary commensurate with experience.</strong><br>Performance-based bonus.<br>Equity package.<br>Comprehensive benefits.<br>Professional development opportunities include attending key industry conferences and leadership development programs.</div><div><br>Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.</div><div>To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.</div><div>Join us in our mission to help people experience the goodness of God through media and technology. Be part of shaping a product and a movement that could redefine how future generations engage with faith through technology.</div><div><br><strong>About Minno:</strong><br>Minno is a global media company based in Nashville, Tennessee, serving Christian kids and families. &nbsp;</div><div><br>Founded in 2019, Minno strives to be the leading voice globally for using media to spark kids' imaginations and curiosity about God and the Bible. We connect families through media that create shared faith experiences, support parents and grownups, and pave the way for enduring spiritual growth in children.&nbsp;</div><div>We have built a business experiencing triple-digit revenue growth with over 20 employees. Our executives are industry leaders from companies like Amazon, PBS KIDS, Duolingo, Disney, Dreamworks Animation, HarperCollins Christian Publishing, and Capital Christian Music, as well as major studios, entertainment brands, and various start-ups.</div><div><br>Minno serves kids and families through:<br><strong>Minno Kids: </strong>Our industry-leading, ad-free streaming video app and primary revenue driver.<br><strong>Minno Originals:</strong> Our original children’s programming, produced in partnership with top industry talent, including the award-winning Laugh and Grow Bible for Kids and the Young David series.<br><strong>Minno Kids’ YouTube Channel:</strong> One of the fastest-growing kids’ channels led by the award-winning Minno Laugh &amp; Grow Bible for Kids video series.<br><strong>Minno Press:</strong> Our children’s book publishing unit, which includes the award-winning and bestselling print edition of Minno Laugh &amp; Grow Bible for Kids.</div><div>Minno differentiates itself with:<br><strong>Experiential Excellence:</strong> Delivering top-tier quality that raises the bar for Christian content.<br><strong>Safe and Curated Content:</strong> Offering kid-friendly, Christian-consistent, entertaining, age-appropriate, and Biblically-aligned content.<br><strong>Faith-Based Support:</strong> Providing resources that foster faith conversations and spiritual growth.<br><strong>Global Mindset:</strong> Honoring the diversity of the global church and recognizing all people as image bearers of God.<br><br>As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. Our mission drives every facet of our work, from content creation to product development.</div><div><br>Having recently closed our Series A funding round, we are well-capitalized for continued expansion. We seek an innovative Head of Member Support who will build and scale our support efforts and serve as an evangelist for Minno and our members, embedding a customer-first culture throughout the company.</div>

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