<div>Intulse is looking for the right person to join our UCaaS client service team and work alongside other amazing people serving our clients. We want to hire people who are going to be an amazing complement to our culture and team, that’s why we look for more than just the necessary skills to do a job but also for the personality and character that your new teammates will enjoy being around and that you’ll love spending time with as well. We are focused on providing world-class technology solutions that make it easier for our clients to accomplish their missions. We work in a fast-paced, team-oriented environment where we build, sell, implement and support communication solutions for our clients. If you share this passion and have the talent to join our team then we look forward to hearing from you!<br>&nbsp;</div><div><strong>Character Requirements</strong></div><ul><li>Responsibility: Innate desire to do more than what is expected</li><li>Thoroughness: Work with efficiency, completeness, and within reasonable timeframes</li><li>Dependability: Fulfillment of expectations without excessive oversight</li><li>Determination: Persistence to complete goals in spite of external influences</li><li>Flexibility: Willingness to adapt to the needs of multiple departments and respond to direction and vision of teammates</li><li>Please carefully read about our culture and core values to understand if you'll fit in our unique environment: <a href="https://intulse.com/church/about-us">https://intulse.com/church/about-us</a></li></ul><div><br><strong>Responsibilities</strong></div><ul><li>Handle escalated support tickets requiring advanced diagnosis and resolution</li><li>Act as a technical resource for team members, providing guidance on more advanced issues</li><li>Respond to client requests via phone and helpdesk software</li><li>Have a deep understanding of our system's capabilities so you can combine our features in new and creative ways to create the communication experiences that our clients desire</li></ul><div><br><strong>Schedule Requirements</strong></div><ul><li>This position will work from 11:00 AM to 8:00 PM (eastern time) Monday through Friday</li><li>We are prioritizing candidates local to our Lancaster, PA office</li><li>We work in the office a minimum of 2 days a week</li></ul><div><br><strong>Required Skills</strong></div><ul><li>Ability to communicate clearly with clients and peers especially explaining technical issues to non-technical users</li><li>Effective listener</li><li>Ability to be patient and remain calm even in stressful client situations</li><li>Strong work ethic and with personal time management</li><li>Ability to critically think through, troubleshoot, and resolve problems by reading logs and error messages</li><li>Ability to learn quickly in a self-directed environment with minimal supervision</li><li>2+ years in a technical support role (Level 1/Level 2), help desk, or MSP environment</li><li>Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, firewalls, VLANs, and basic routing/switching concepts</li></ul><div><br><strong>Bonus Skills (not required but a huge plus)</strong></div><ul><li>Any exposure to VOIP, SIP, or telephony systems (Asterisk, FreePBX, or otherwise)</li><li>Networking certifications (CompTIA Network+, Security+, CCNA)</li><li>Experience supporting a B2B software</li></ul><div><br><strong>Benefits</strong></div><ul><li>Profit sharing</li><li>Healthcare options</li><li>401K retirement plan with generous company matching</li><li>Generous PTO</li><li>Weekly company provided lunches</li><li>Work from home flexibility</li></ul><div>&nbsp;</div>

Client Service Representative Level 2 (second shift)

<div><div>As a Renewal Account Manager, your primary mission is to help churches continue their partnership with Amazing Life by guiding them through the renewal process while identifying opportunities to expand the value they receive from our products and curriculum.</div><br><div>You’ll manage a high-volume portfolio of existing church partners, primarily serving smaller churches. Success in this role comes from building relationships at scale—making consistent outbound calls, staying ahead of renewal timelines, and helping churches make confident renewal decisions. Some conversations will be straightforward renewals, while others will uncover opportunities to introduce additional products, upgraded packages, or expanded solutions that better support each church’s ministry.</div><br><div>At Amazing Life, we believe our greatest investment is in our people. We are a personal development culture passionate about helping our team members grow both personally and professionally. Through coaching, feedback, mentorship, and hands-on learning, you’ll have the opportunity to continually develop your skills while building a meaningful career. If you’re hungry to learn, open to feedback, and excited to grow, you’ll thrive here.</div><br><div>We’ll also equip you with everything you need to succeed. You’ll receive training on our integrated platform, APlay, which delivers immersive curriculum experiences through Orange content and the Amazing Kids library. Our tools help churches serve kids and families in ways that are seamless, engaging, and transformational.</div><br><div><strong>Responsibilities</strong></div><ul><li>Own the renewal pipeline for a high-volume portfolio of existing church partners.</li><li>Proactively contact churches through calls, email, and other outreach well in advance of renewal dates.</li><li>Guide churches through the renewal process from initial outreach through payment and completion.</li><li>Successfully renew customer subscriptions while identifying opportunities for additional products, services, or upgraded packages.</li><li>Maintain a consistent cadence of outbound activity to ensure every church receives timely communication.</li><li>Deliver product walkthroughs and recommendations that align with each church’s ministry goals.</li><li>Accurately prepare quotes, process renewals, and coordinate customer payments.</li><li>Maintain accurate CRM records, forecasts, and account activity.</li><li>Collaborate closely with Customer Success, Finance, and other internal teams to provide a seamless customer experience.</li><li>Share customer insights and feedback to help improve our products, messaging, and customer experience.</li><li>Meet or exceed monthly revenue and activity goals through disciplined pipeline management.</li></ul><div><strong>What You Bring</strong></div><ul><li>A coachable mindset, a desire to learn, and a passion for serving churches.</li><li>Excellent communication skills with the confidence to build relationships over the phone and through email.</li><li>Strong organization and follow-through—you manage multiple conversations and deadlines without letting details slip.</li><li>A proactive, high-energy work style with the ability to maintain consistent outbound activity.</li><li>Strong problem-solving skills and the ability to overcome customer objections with professionalism and care.</li><li>Proficiency with—or the aptitude to learn—CRM tools and pipeline management systems such as HubSpot and Salesforce.</li></ul><div><strong>Bonus If You Have</strong></div><ul><li>1–3 years of experience in sales, renewals, customer success, account management, or another customer-facing role.</li><li>Experience working with subscription-based or recurring-revenue businesses.</li><li>Demonstrated success meeting sales or revenue goals.</li><li>Experience in inside sales or other high-volume customer-facing environments.</li><li>Strong consultative selling skills and the ability to recommend solutions based on customer needs.</li><li>A background in ministry, education, or nonprofit leadership.</li></ul><div><strong>Who You Are</strong></div><ul><li><strong>Mission-first:</strong> You’re passionate about equipping the Church with world-class tools.</li><li><strong>Customer-focused:</strong> You genuinely enjoy helping churches succeed and creating a great customer experience.</li><li><strong>Driven:</strong> You enjoy working toward goals and take pride in consistently delivering results.</li><li><strong>Persistent:</strong> You follow through, stay organized, and don’t let opportunities fall through the cracks.</li><li><strong>Collaborative:</strong> You enjoy partnering with teammates to solve problems and serve churches well.</li><li><strong>Organized &amp; proactive:</strong> You thrive while managing a large portfolio of accounts in a fast-paced environment.</li><li><strong>Growth-minded:</strong> You actively seek feedback, embrace coaching, and are committed to continually improving your craft.</li></ul><div><strong>Perks &amp; Benefits</strong></div><ul><li><strong>Compensation:</strong> Competitive base salary of $50,000 plus target variable earnings of $10,000 (OTE: $60,000).</li><li><strong>Time Off:</strong> Paid Time Off and company-paid holidays.</li><li><strong>Professional Development:</strong> Ongoing coaching, mentorship, and professional development to help you grow personally and professionally.</li><li><strong>Training:</strong> Comprehensive training on our products, customers, and sales process.</li><li><strong>Meaningful Work:</strong> An opportunity to do work with eternal impact.</li><li><strong>Team Culture:</strong> A team that is humble, hungry, and full of heart.</li></ul><div><strong>Location Requirement</strong></div><div>This role works alongside our Sales and Customer Success teams in our Plano, Texas office. It’s a great environment for learning from others, collaborating in real time, and serving churches together.</div></div>

Renewal Account Manager

<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

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