<div>Tyndale House Publishers is building a new Digital Product vertical to drive significant revenue growth through innovative digital experiences. Building on the success of our Filament Bible platform, we’re seeking a <strong>Digital Product Operations Coordinator</strong> to manage day-to-day operations while our Digital Product Director focuses on strategy and new product development. This is a foundational role in an emerging team with growth potential. You’ll own operational excellence for our current digital products while building scalable processes to support ambitious expansion goals.</div><div><br></div><div><br></div><div><strong>What You'll Do</strong></div><div><strong>Customer Experience &amp; Support</strong></div><ul><li>Build customer support processes, documentation, and tools from the ground up</li><li>Analyze customer feedback for product insights and improvement opportunities</li><li>Coordinate with engineering on Zendesk integration for ticketing and knowledge management</li><li>Manage filament@tyndale.com and serve as primary digital product customer advocate</li><li>Interface with Tyndale’s customer service team to handle digital product escalations</li></ul><div><strong>Product Operations &amp; Quality</strong></div><ul><li>Review and approve app updates against development tickets for functionality and design compliance</li><li>Monitor product analytics to track app health, user engagement, and growth metrics</li><li>Manage sprint planning, tracking, and execution coordination with offshore engineering team</li><li>Attend daily stand-ups and weekly sprint planning/review meetings</li><li>Ensure quality standards across all digital product releases</li></ul><div><strong>Content &amp; Partnership Coordination</strong></div><ul><li>Manage content pipelines for Filament including reading plans, video content, and interactive visuals</li><li>Coordinate localization efforts with international partners (internal and external)</li><li>Oversee edition management for new print Bible integrations</li><li>Maintain content calendars and coordination with marketing &amp; app releases</li><li>Coordinate with external product partners for content delivery and support</li></ul><div><strong>Process &amp; System Development</strong></div><ul><li>Build operational documentation for customer-facing features and internal processes</li><li>Optimize Filament CMS workflows and user experience improvements</li><li>Manage email lists, surveys, and user engagement tools</li><li>Identify and implement analytics tools and reporting frameworks</li><li>Create scalable operational systems to support rapid growth</li></ul><div><br></div><div><strong>Skills and Qualifications Needed</strong></div><ul><li>Proven skill in operational coordination and execution across technical, content, or customer-facing domains</li><li>Active user of AI for increased productivity, skill enhancement, and experimental learning</li><li>Strong analytical skills with experience using data to drive decisions</li><li>Excellent written and verbal communication skills</li><li>Detail-oriented with ability to manage multiple projects simultaneously</li><li>Passion for Christian ministry and publishing mission. Personal alignment with and adherence to the Bible as God’s Word, and agreement with our <a href="https://tynadmin.tyndale.com/wp-content/uploads/Statement-of-Faith.pdf">Statement of Faith</a></li></ul><div><br></div><div><strong>Preferred Qualifications</strong></div><ul><li>Bachelor’s degree or equivalent experience</li><li>Experience with digital products, mobile apps, or SaaS platforms</li><li>Familiarity with project management tools and agile methodologies</li><li>Customer support or customer success experience</li><li>Experience coordinating with technical teams or vendors</li></ul><div><br></div><div>After an initial training period, this role is open to a hybrid work schedule, which means you'll be given the flexibility to split time between working from home and in the office.</div><div><br></div><div>We want to hear more about you and what makes you a great fit for this particular role at Tyndale, so we highly recommend including a personally written cover letter that shows us the things that a resume and keyword generator cannot.</div><div><br></div><div>Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.</div><div><br></div><div>The hiring range for this position is <strong>$50,000 to $65,000 annually</strong>. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits can be found here: https://www.tyndale.com/careers/.&nbsp;</div>

Digital Product Operations Coordinator

<div><strong>Job description</strong></div><div>The role of Content Specialist – Production on the Content Operations team ensures the smooth, organized, and timely execution of all video and media production projects across Amazing Life, while leading key initiatives with strong, cross-functional collaboration. This role bridges Content Operations with all departments that rely on production—ensuring that Amazing Life creative, curriculum, and marketing content is prepared, filmed, and delivered with excellence across every platform. This role serves as a key advocate and translator between teams — connecting creative intent, production workflows, and final deliverables to all relevant stakeholders.<br><br>This role will lead and support cross-functional and creative initiatives that originate from ALF leadership or partner teams—often owning special production projects that help launch or elevate products, curriculum, events, and campaigns. These initiatives unify content, creative, and production resources to deliver high-quality and cohesive media experiences. While production is the primary focus, this role may also support additional content-related needs such as quality control reviews, curriculum fixes stemming from Customer Success, and broader content operations projects.<br>This job is inclusive, but not limited to, the following responsibilities as we continue to grow from a start-up culture to a world-class organization.<br><br><strong>Key Responsibilities:<br>Production Scheduling &amp; Coordination:<br></strong>- Build, maintain, and communicate all shoot calendars, ensuring alignment with curriculum and cross-functional timelines.<br>- Schedule production resources (crew, equipment, studio space, locations) and confirm availability in advance.<br>- Manage production requests from across the organization, balancing recurring curriculum shoots and one-off creative projects.<br><br><strong>Pre-Production Planning:<br></strong>- Review project intakes from Marketing, Leadership, and other teams, confirming clarity of scope, timeline, and deliverables.<br>- Ensure scripts, shot lists, talent, looks, tone, and creative materials are finalized and approved in time for pre-production deadlines.<br>- Maintain communication between content creators, production, and post-production to prevent last-minute gaps.<br><br><strong>Production Execution Support:<br></strong>- Serve as the production team’s primary operational partner during shoots — ensuring call sheets, schedules, and resource lists are accurate and distributed.<br>- Track daily production progress and update timelines or Monday.com boards as shoots progress.<br>- Anticipate potential conflicts or delays and communicate adjustments to all affected stakeholders.<br><br><strong>Post-Production Coordination:<br></strong>- Track editing timelines and confirm post-production teams have all footage, assets, and direction needed to complete projects.<br>- Ensure editors receive clear project handoffs (file locations, naming conventions, deliverable lists).<br>- Follow up through completion — confirming final files are delivered to content or marketing teams on schedule.<br><br><strong>Cross-Functional Intake Management:<br></strong>- Manage all incoming production requests from internal teams via the established intake process.<br>- Evaluate each request for scope, priority, and resource availability before assigning to the production queue.<br>- Communicate progress, blockers, and completion status for all production projects in Monday.com.<br><br><strong>Process &amp; System Stewardship:<br></strong>- Maintain organization and visibility within Monday.com and shared file systems.<br>- Document production workflows, templates, and best practices.<br>- Continuously identify and implement process improvements for smoother coordination and better communication between teams.<br><br><strong>Key Skills:<br></strong>- Strong organizational and project management skills in creative or production environments.<br>- Excellent communication and coordination across departments (Content, Marketing, Production, and Customer Success).<br>- Ability to manage multiple concurrent shoots, projects, and production timelines.<br>- Detail-oriented with strong follow-through and accountability.<br>- Skilled at translating creative direction into actionable next steps.<br>- Proficiency in Monday.com, Slack, Google Drive, and common production scheduling or asset management tools.<br>- Calm and solutions-oriented under shifting priorities and tight deadlines.<br><br><strong>Requirements:<br></strong>- 2+ years of creative project management, production or project coordination experience in a film, media, or creative operations setting.<br>- Exceptional attention to detail and follow-through.<br>- Comfortable working cross-functionally in a fast-moving environment.<br>- Ability to manage multiple priorities at once while maintaining accuracy.<br>- In-office in Plano, TX (4 days/week) with occasional travel.<br>- Strong collaboration skills<br><br><strong>Bonus:<br></strong>- Experience with pre-production scheduling, production logistics, and/or post-production management.</div>

Content Project Specialist (Production)

<h3><strong>About Planning Center</strong></h3><div>Planning Center, established in 2006, has grown to support over 90,000 churches worldwide. As an independent company, we pride ourselves on being debt-free with no outside investors. Churches use our tools to communicate and connect with their congregations, organize information, and coordinate events. We’re committed to building great products that solve real problems using web and mobile products.</div><div><br>Our team enjoys the flexibility of remote work, utilizing tools like Asana, Slack, Notion, and Zoom for collaboration. We gather three times a year at our main office in Carlsbad, CA, fostering our work relationships.</div><div><br><strong>About the Work</strong></div><div>Planning Center is looking for a Community Manager to support and grow our online communities. This role focuses on stewarding our Circle community as the primary space for customers to learn, connect, and engage, while also maintaining our Facebook community and coordinating across social platforms. Candidates should be strong communicators who can balance day-to-day community operations with cross-functional collaboration.<br><br></div><div><strong>Responsibilities</strong></div><ul><li>Monitor and respond to member questions, posts, and comments across Circle, Facebook, Instagram, YouTube, and LinkedIn, ensuring timely follow-up directly or by coordinating with appropriate teams</li><li>Moderate discussions and enforce community guidelines; escalate high-engagement or contentious situations as needed</li><li>Manage Circle platform operations including user accounts, integrations, and data integrity</li><li>Coordinate content calendars with Marketing and Training teams; collaborate on promotional content for community events</li><li>Support learning programs including courses, webinars, and community sprints</li><li>Identify and escalate trending customer issues or sentiment to relevant teams</li><li>Document processes and maintain community operations for team reference</li></ul><div><br><strong>Who We Look For</strong></div><div>The best fits for any role on the Planning Center team are people embodying our <strong>Core Values:</strong></div><ul><li><strong>Engage with Humility -</strong> We actively participate with openness and receptiveness. We are ready to listen, learn, and speak thoughtfully and kindly—regardless of skill level, expertise, or place on the org chart.</li><li><strong>Invest in our team -</strong> We give our time and energy to our team’s success—improving collaboration with effective communication, making space for diverse perspectives, sharing knowledge, and asking questions.</li><li><strong>Do Our Best Work -</strong> We aspire to do our best possible work—continually looking for ways to improve the quality of our individual output and contribute to our team's overall success and growth.</li><li><strong>Focus on Customer Impact -</strong> We advocate for our customer’s best interests in our decision-making—we can trace the goal of every project back to creating positive value for our customers.</li><li><strong>Think Holistically, Work Iteratively -</strong> We focus on taking practical steps towards our goals with an awareness of the broader context—thinking big, working small.</li></ul><div><br>We believe the strongest teams comprise people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We're building an inclusive, supportive place for you to do your best work.<br><br></div><div>Beyond your impressive background, you also bring the following:</div><ul><li>Strong written communication skills with a warm, clear voice that represents Planning Center well</li><li>Ability to de-escalate difficult situations and respond to frustrated community members with empathy and professionalism</li><li>Comfort managing multiple platforms and coordinating across teams without direct authority</li><li>Analytical mindset with the ability to spot trends and surface insights to leadership</li><li>Sound judgment about when to handle situations independently versus when to escalate</li><li>Detail-oriented approach to community operations, documentation, and follow-through</li><li>Proactive problem-solving skills with a willingness to improve processes</li><li>Adaptability and openness to feedback, coaching, and continuous learning</li><li>Comfort with ambiguity and ability to work independently with limited daily oversight</li></ul><div><br><strong>The Hiring Process</strong></div><div>During the hiring process, you’ll have a chance to interact with several members of our team. We strongly encourage you to bring any questions to anybody you interact with. You’re interviewing us as much as we’re interviewing you.</div><div><br>Applications will be accepted until <strong>January 30, 2026 at 8:00am PT</strong>. Please note that we may not reach out about next steps until after the application window closes.&nbsp;</div><div>Below is an outline of the steps in our hiring process.</div><div>&nbsp;</div><ul><li><strong>Step One</strong>: Apply with a resume and complete the application questions so we can learn more about your background and experience<br><em>Our application questions are a chance for us to get to know you, so feel free to answer them the way you might in a cover letter and in your own words.</em></li><li><strong>Step Two</strong>: Initial phone screen with our Talent Acquisition Manager to get to know one another and discuss work and culture</li><li><strong>Step Three</strong>: If selected to move forward, an invitation to an take-home assessment to get a rough understanding of your skills and experience</li><li><strong>Step Four</strong>: Team Interview- In this step, you’ll meet with a few members of the team. We’ll ask questions to learn more about your experience and what draws you to this team.&nbsp;</li><li><strong>Step Five</strong>: Pending all goes well, we'll extend an offer</li></ul><div><br><strong>Requirements</strong></div><ol><li>Reside in the United States</li><li>Eligible to work in the United States (<em>we are currently </em><strong><em>unable</em></strong><em> to offer employment to those with H-1B visas</em>)</li><li>Be willing to travel three times each year to connect with the rest of the team</li><li>2+ years experience in community management, customer success, online education coordination, or related roles</li><li>Experience supporting online communities&nbsp;</li><li>Strong written communication skills&nbsp;</li><li>Facilitation and de-escalation skills</li><li>Availability during US business hours</li><li>Experience with modern community platforms. Circle experience is a plus!&nbsp;</li><li>Ability to coordinate across multiple teams</li></ol><div><br><strong>Benefits and Compensation</strong></div><div><br>We love our team—it’s one of the core pillars that guides how we work every day. That’s why we invest deeply in your well-being, growth, and balance. Here are some highlights (you can explore all our benefits <a href="https://www.planningcenter.com/careers">here</a>):</div><div><br><strong>Get paid:</strong><br>We offer competitive pay no matter where you live. We also contribute to your 401(k), provide a charitable giving match of up to $2,000 per year, offer a generous allowance for continued education, and include a coworking stipend. The annual salary range for this position is $71,000 - $100,700.</div><div><br><strong>Be healthy:</strong><br>You’ll receive generous paid sick and vacation time, $200 per month for physical fitness and mental health, and 95% medical plus 100% dental premium coverage.</div><div><br><strong>Get out:</strong><br>Enjoy paid Fridays for the entire year! We also offer a month-long sabbatical every five years, a week off between Christmas and New Year’s, a week each year to serve with a globally focused non-profit, and two weeks of paid vacation (increasing to three over time).</div>

Online Community Manager

<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div><strong>Company Description<br></strong><br></div><div>Tithely is a fully remote tech company that puts the Church first, serving over 50,000 churches around the world. We’re on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.</div><div><strong><br>Job Description<br></strong><br></div><div><strong>Onboarding Specialist</strong></div><div>As an Onboarding Specialist, you will lead churches of all sizes through onboarding and early adoption of Tithe.ly. This includes hosting webinars, conducting 1:1 video calls, and supporting customers via email and chat. You’ll empower churches to fully adopt the platform, driving meaningful outcomes and building strong relationships that lead to long-term success and customer advocacy.</div><div><strong><br>Primary Responsibilities of the Role</strong></div><ul><li>Lead churches through a successful launch across Tithe.ly products, including Giving, Apps, ChMS, Sites, and add-ons.</li><li>Provide high-touch, time-bound 1:1 onboarding and care for assigned accounts.</li><li>Support onboarding through a mix of:<ul><li>1:1 video meetings</li><li>Phone calls</li><li>Email and inbox support</li></ul></li><li>Webinars and other onboarding activities as needed</li><li>Support retention efforts by engaging customers who are at risk of cancellation.</li><li>Position and sell Premium Onboarding for customers who want continued, guided high-touch support.</li><li>Coordinate smooth handoffs to long-term or lifetime care services for high-value customers.</li><li>Drive successful launches as a core KPI and consistently meet or exceed Scorecard metrics.</li><li>Track and manage onboarding accounts efficiently using tools such as HubSpot, Zendesk, and ChurnZero.</li></ul><div><strong><br>Qualifications</strong></div><div>A Successful Candidate Will:&nbsp;</div><ul><li><strong>Communicate Effectively</strong> by actively listening to others and adapting your approach to fit your audience.</li><li>Be<strong> Action Oriented</strong> and step in confidently to handle tough situations.</li><li>Have<strong> Interpersonal Savvy</strong>, relating openly and comfortably with people from diverse backgrounds</li><li>Be a <strong>Nimble Learner</strong> who quickly adapts when facing new situations.</li><li>Be <strong>Tech Savvy</strong> by readily learning and adopting new technologies.</li></ul><div><strong><br>Technical Qualifications</strong></div><div><br>Required:</div><ul><li>Experience in a customer-facing role&nbsp;</li><li>​​​​​​​Experience leading live customer interactions via video, phone, or chat.</li></ul><div><br>Preferred:</div><ul><li>Customer Success experience in a SaaS environment.</li><li>Experience with church management systems (ChMS), giving platforms, or related technology.</li><li>Experience supporting retention or upselling premium services.</li><li>​​​​​​​Experience hosting webinars or group trainings.</li></ul><div><br>Office Requirements:</div><ul><li>We are a fully distributed team (100% remote) with travel required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li></ul><div><strong><br>Additional Information</strong></div><div><strong>The starting salary for this position is between $23-$25/hr&nbsp;<br></strong><br></div><div><strong>Benefits</strong></div><div>Health, dental, and vision coverage for you and your family, life and disability insurance, retirement matching, paid time off, and more. We’re committed to taking great care of the people who make our mission possible</div>

Onboarding Specialist

<div><strong>General Information</strong></div><div>Chat support is available Mon – Fri, 9 AM – 6:00 PM ET. Phone support is available Mon – Fri, 9 AM – 5 PM EST.&nbsp;<br><br></div><div><strong>Expectations<br></strong><br></div><div><em>The Customer Success Specialist is expected to perform the tasks outlined below.&nbsp;<br></em><br></div><div>PROVIDE DIRECT SUPPORT TO CUSTOMERS (CHAT, PHONE &amp; EMAIL)<br><br></div><div><strong>Chat Support Expectations:</strong></div><ul><li>Respond within 2 minutes of customer inquiry, even if it is just acknowledging the customer and asking them to “hold momentarily.”</li><li>Point customers to appropriate Help Articles.</li><li>Provide screenshots and explanations to customers when a Help Article has not been written.</li><li>Listen attentively to customer questions/concerns and respond accordingly to what they need.</li><li>Answer every question asked by the customer and offer alternative solutions within the system when what they want isn’t currently possible, but an alternative exists</li><li>Document support tickets in Jira and follow up with the resolution</li><li>Elevate customer inquiries to Tier 2 support when necessary.</li><li>Collect necessary information for Tier 2 agents to answer inquiries.</li></ul><div><br><strong>Phone Support Expectations:</strong></div><ul><li>Answer all incoming calls during support hours.</li><li>Provide necessary support and write notes in CRM as needed. &nbsp;</li><li>Respond to support-related voice messages within the same day or next day if the message is left after support hours.&nbsp;</li></ul><div><br><strong>Email Support Expectations:</strong></div><ul><li>Respond within 2 hours to customers sending support inquiries via email.</li></ul><div><br><strong>Internal Administration</strong></div><ul><li>Document feature requests in Jira</li><li>Follow up in email/calls as needed</li></ul><div><br><strong>This is a Remote position.<br></strong><br></div><div>Employees must have a reliable internet connection.<br><br></div><div>Tasks will be performed on a company-issued computer, using your personal internet connection.<br><br></div><div><strong>Pay Rate</strong><br>$40,000 – $45,000 annually<br><br></div><div>The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.<br><br></div><div>Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.</div>

Customer Success Specialist

<div><strong>Come and See Foundation</strong> is a global not-for-profit media organization driven by a singular vision: Every Life Transformed by Jesus. We fulfill this vision by: Inviting everyone to encounter Jesus through exceptional storytelling that brings the Bible to life.</div><div><br>Our primary focus is supporting and expanding the global reach of <em>The Chosen</em>, the first-ever multi-season television series about the life of Jesus Christ. Through its powerful storytelling, high production values, and authentic portrayal of Jesus's life and ministry, <em>The Chosen</em> has captivated millions worldwide and become a cultural phenomenon.</div><div><br>Come and See plays a pivotal role in funding, marketing, and distributing <em>The Chosen</em> while actively engaging audiences to ensure this transformative message continues to inspire lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, we are committed to creating experiences that don't just entertain—but truly transform hearts and lives in Jesus's name.</div><div><br></div><div><strong>Position Overview</strong></div><div>The Digital Asset Manager reports to the Director of Digital Asset Management and carries out daily implementation of strategies and plans under the Director’s direction and oversight. The Digital Asset Manager plays a key role in advancing the Come &amp; See mission by ensuring that master TV episodes, translations, and marketing assets are organized, preserved, and ready for global distribution. This position blends technical and operational excellence with a heart for stewardship, ensuring that every piece of media, from episodes to promotional content, is prepared and accessible to reach audiences worldwide. Through thoughtful organization, metadata management, and workflow design, this role connects production, marketing, and distribution, turning creative assets into tools for ministry impact.&nbsp;</div><div>&nbsp;</div><div><strong>Key Responsibilities</strong></div><ul><li>Manage the daily operations of the Digital Asset Management (DAM) and Video Management Platforms under the direction of the Director of Digital Asset Management, ensuring consistent organization and reliable access&nbsp;</li><li>Oversee the stewardship, versioning, and quality control of master TV episodes, trailers, translations, and marketing materials&nbsp;</li><li>Ensure that metadata and taxonomy standards are applied accurately so assets are searchable, discoverable, and ready for activation across platforms and languages&nbsp;</li><li>Partner with production, post-production, marketing, and localization teams to align workflows for timely and accurate asset delivery&nbsp;</li><li>Apply human-centered design principles to create clear, intuitive structures that meet the needs of both internal teams and external partners&nbsp;</li><li>Use data-driven insights to monitor performance, identify opportunities, and improve efficiency&nbsp;</li><li>Develop and uphold governance policies that maintain consistency, protect intellectual property, and ensure metadata accuracy&nbsp;</li><li>Provide training, documentation, and guidance to promote adoption and best practices in asset stewardship&nbsp;</li><li>Collaborate with IT, creative, and operational teams to align systems and processes with organizational goals&nbsp;</li></ul><div><br><br></div><div><strong>Job Description Subject to Change</strong></div><div><em>The job responsibilities listed in this job description reflect the principal functions of the job and shall not be considered a detailed description of all the work requirements that may be inherent in the position.&nbsp; Additional duties, projects, and responsibilities may be added or removed per organizational or ministry need at the discretion of leadership. Please note this role does not involve creative content production. It is focused on managing finalized assets.</em></div><div><em>&nbsp;</em></div><div><strong>Competencies &amp; Qualifications</strong></div><ul><li>Proven experience managing a Digital Asset Management (DAM) or Media Asset Management (MAM) system&nbsp;</li><li>Knowledge of metadata standards, taxonomy, naming conventions, and rights management&nbsp;</li><li>Curiosity to learn new technologies and grow in stewardship and innovation&nbsp;</li><li>Strong understanding of film and television production workflows, including pre-production, post-production, and distribution&nbsp;</li><li>Familiarity with media file types and formats such as ProRes, MXF, WAV, MP4, and VTT and their appropriate uses&nbsp;</li><li>Familiarity with localization and translation workflows including subtitling, dubbing, and multi-language distribution&nbsp;</li><li>Excellent organizational and problem-solving skills with strong attention to detail&nbsp;</li><li>Data-informed mindset with the ability to translate insights into meaningful improvements&nbsp;</li><li>Effective communicator and collaborator across creative, technical, and ministry teams&nbsp;</li><li>Customer Service: Extremely responsive to internal and external customer requests, exceeding expectations</li><li>Integrity: Earns trust and maintains confidence; does what is right, speaks plainly and truthfully</li><li>Collaboration: Builds relationships and rapport throughout the organization through collaborative team building</li><li>Communication: Able to clearly present complex or conceptual issues both orally and in writing</li><li>Adaptability: Adjusts quickly to changing priorities and conditions; copes effectively with complexity and change</li><li>Openness to Feedback: Solicits feedback, reacts calmly to criticism, and handles difficult situations with honesty</li><li>High Standards: Expects personal and team performance to be nothing short of the best</li><li>Independence: Ability to work independently with minimal supervision</li><li>Bachelor's degree in Business, Data Science, Computer Science, or related field</li><li>Experience with Aprimo and Imagen platforms a plus&nbsp;</li><li>4-6 years experience managing post-production final assets, or a video/digital asset management system. &nbsp;</li><li>Reliable high-speed internet connection (1GB+, fiber preferred)&nbsp;</li></ul><div>&nbsp;</div><div><strong>Physical/Mental Requirements</strong></div><div>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>Ability to sit for extended periods while working at a computer</li><li>Visual acuity sufficient to work with detailed information on computer screens</li><li>Manual dexterity to operate computer keyboard and mouse</li><li>Ability to concentrate and maintain attention to detail for extended periods</li><li>Capacity to manage multiple projects simultaneously and work under pressure</li><li>Strong verbal and written communication skills</li><li>Ability to participate in video conferences and virtual meetings</li><li>Ability to consistently lift up to 20 lbs</li><li>If hired as remote, readiness to travel roughly once each quarter</li></ul><div>&nbsp;</div><div><strong>Our Beliefs, Culture, and Commitment</strong></div><div>At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual’s capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave. &nbsp;</div><div>&nbsp;</div><div>While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential in our mission and vision to share the story of Jesus with the world and see everyone, everywhere, experience the authentic Jesus.</div>

Digital Asset Manager

<div><strong>Director of Product Marketing</strong></div><div><strong>Location: Hybrid (3 days in office per week) in Colorado Springs, CO; Redmond, WA or remote in AZ, AR, CA, CO, FL, GA, IL, IN, IA, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA</strong></div><div>&nbsp;</div><div><strong>About the Role:</strong></div><div>The Director of Product Marketing at Pushpay is responsible for building and leading a world-class product marketing team that drives breakthrough storytelling, product positioning, and go-to-market excellence. Reporting to the SVP of Marketing, this role sits at the critical intersection of Product, Marketing, Sales, and Customer Success, with accountability for developing differentiated product narratives that resonate with our church, parish, and nonprofit customers. You'll own the product lifecycle from roadmap influence through launch to adoption, ensuring our teams are equipped with compelling positioning, competitive intelligence, and enablement tools. You'll also oversee our creative production team, ensuring product messaging is communicated clearly and compellingly across all touchpoints.</div><div>The ideal candidate is a highly-motivated self-starter who balances strategic vision with hands-on execution and has a strong bias toward action with an ability to ruthlessly prioritize. We're looking for an inspirational player-coach who embraces innovation (including AI-powered workflows to accelerate time-to-market and quality) and genuinely cares about developing people as much as developing campaigns. You'll work alongside product marketers and creative professionals to push the envelope on what world-class product marketing looks like at Pushpay.</div><div>Your primary focus is creating product stories that differentiate Pushpay, driving product adoption, and enabling Sales and Customer Success teams to articulate our value with confidence. You should have strong B2B SaaS product marketing experience with proven expertise in positioning, messaging, competitive intelligence, and sales enablement. Passion for serving faith communities is essential—we're looking for someone energized by the mission of strengthening churches and parishes.</div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div>&nbsp;</div><div><strong>Benefits and Compensation:</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>25 days PTO</li><li>Paid parental and adoption leave</li><li>Compensation Range: $197,955 - $263,940, depending on location.</li></ul><div><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><strong>The following states are approved as remote work locations for this position: AZ, AR, CA, CO, FL, GA, IL, IN, IA, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA - All other states are not in consideration for this role at this time.</strong></div><div>&nbsp;</div><div><strong>What You’ll Do:</strong></div><ul><li><strong>Build and Lead World-Class Teams:</strong> Recruit, coach, and develop high-performing product marketing and creative production teams. Establish best practices, teach proven methodologies, and continuously upskill team members to elevate capabilities and performance. Model excellence in product storytelling, strategic thinking, and cross-functional collaboration</li><li><strong>Set Goals and Drive Accountability:</strong> Establish clear, measurable objectives aligned to business priorities for both product marketing and creative production teams. Monitor progress against goals, maintain high standards for quality and reliability, and hold team members accountable for delivering results on time and on strategy</li><li><strong>Own Product Marketing Strategy:</strong> Develop and execute comprehensive product marketing strategies including market positioning, messaging frameworks, competitive intelligence, sales and customer success enablement, and go-to-market plans across multiple segments and personas</li><li><strong>Champion Bold, Differentiated Storytelling: </strong>Lead the development of breakthrough product narratives that stand out in the market and speak authentically to faith communities. Own the creative vision for how Pushpay's products are positioned and communicated, ensuring storytelling that is both distinctive in the market and authentic to our customers' needs.</li><li><strong>Develop High-Impact Sales and Marketing Assets:</strong> Own the strategy and oversee execution of sales enablement materials including pitch decks, one-pagers, battlecards, case studies, testimonials, and website product messaging. Leverage AI and automation to create tailored, customized assets that address unique customer pain points, displacement opportunities, and expansion scenarios. Ensure sales and customer success teams have the right content at the right time to close deals and drive adoption</li><li><strong>Lead Creative Production:</strong> Direct the creative production team (content, design, video) to translate product messaging into compelling, high-quality assets. Create clear creative briefs, provide strategic direction, and ensure brand consistency and storytelling excellence across all customer touchpoints</li><li><strong>Drive Product Launch Excellence:</strong> Orchestrate end-to-end product launches and releases, collaborating with Product Management, Growth Marketing, Sales, and Customer Success to ensure coordinated execution, market readiness, and measurable business impact</li><li><strong>Accelerate Product Adoption:</strong> Develop and execute strategies that drive product adoption, expansion, and cross-sell opportunities, resulting in increased revenue, customer satisfaction, and retention. Partner closely with Customer Success to deliver ongoing value communication to existing customers</li><li><strong>Champion Competitive Intelligence:</strong> Monitor market trends, competitive landscape, and customer feedback to continuously refine positioning, identify opportunities, and ensure Pushpay maintains differentiated, leading-edge messaging</li><li><strong>Foster Cross-Functional Partnership:</strong> Build strong, trust-based relationships with Product Management, Growth and Retention Marketing, Sales, and Customer Success teams to drive GTM alignment and ensure a consistent, compelling customer experience</li><li><strong>Provide Marketing Leadership:</strong> Serve as a key member of the Marketing Leadership Team, evaluating strategic tradeoffs, recommending investments, and driving decisions that advance business objectives across product lines, markets, and functions</li><li><strong>Leverage Innovation:</strong> Champion the adoption of AI and emerging technologies to improve team efficiency, accelerate time-to-market, and enhance the quality of deliverables</li></ul><div>&nbsp;</div><div><strong>What You’ll Bring:</strong></div><ul><li><strong>Product Marketing Expertise:</strong> 10+ years of proven B2B SaaS product marketing experience with a track record of developing successful positioning, messaging, and go-to-market strategies across diverse customer segments. Expert in enabling both Sales teams (acquisition) and Customer Success teams (retention, value delivery, and cross-sell/expansion)</li><li><strong>Strategic Storyteller:</strong> Exceptional ability to craft compelling, differentiated narratives and present ideas effectively to senior leadership and cross-functional stakeholders. Strong writing skills that translate complex product value into clear, customer-centric messaging</li><li><strong>Player-Coach Leadership:</strong> Inspirational leader with high EQ who balances strategic thinking with tactical execution. Proven ability to build, mentor, and grow diverse, high-performing teams while maintaining individual contributor excellence when needed</li><li><strong>Data-Driven Decision Maker:</strong> Results-oriented with strong analytical skills to interpret data, identify problems and opportunities, and drive measurable improvements in marketing effectiveness and product adoption</li><li><strong>Cross-Functional Collaborator:</strong> Exceptional ability to influence and build trust-based relationships across Product, Sales, Customer Success, and Marketing teams. Skilled at driving alignment and action in matrixed environments</li><li><strong>Thrives in Ambiguity:</strong> Comfortable operating in fast-paced, evolving environments with a bias toward action. Quick to identify challenges, propose solutions, and adjust based on learnings</li><li><strong>Innovation Mindset:</strong> Out-of-the-box thinker who leverages emerging technologies (including AI tools) to accelerate quality and speed-to-market. Knows the playbook but isn't limited by it</li><li><strong>Customer Champion:</strong> Unrelenting focus on understanding customer needs and ensuring they drive product positioning, messaging, and go-to-market strategies</li><li><strong>Competitive &amp; Agile:</strong> Embraces calculated risk-taking with a competitive spirit that moves quickly in response to both successes and learnings</li><li><strong>Mission-Driven:</strong> Genuine passion for serving faith communities and understanding their unique needs. Experience marketing to mission-driven organizations highly valued</li></ul><div>&nbsp;</div><div><strong>Education and Experience:</strong></div><ul><li>10+ years relevant Product Marketing experience, preferable B2B SaaS&nbsp;</li><li>3+ years leadership experience building and managing high-performing teams</li><li>BA/BS Degree in Marketing, business, or equivalent</li></ul><div>&nbsp;</div><div><strong>Work Environment &amp; Physical Demands:&nbsp;</strong></div><div><em>Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.</em></div><div><em>If you require a modification to your work equipment or furniture please contact the People Team - </em><a href="mailto:peopleteam@pushpay.com"><em>peopleteam@pushpay.com</em></a></div><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our <a href="https://pushpay.com/about-us/careers/united-states">career page</a> to learn more.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.</div><div><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div><div>&nbsp;</div><div>**Applications will be taken on an ongoing basis.</div>

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