<div><strong>About Subsplash</strong></div><div>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the millions of real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 290+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.&nbsp;</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div><div><br><strong>Client Success Team</strong></div><div>The Client Success Team is a key part of the Business Development Group at Subsplash. Their primary focus is on partnering with clients to dream big, develop, and implement strategies that will help them successfully leverage our platform to engage their audience and maximize the impact of their mission. This team is made up of individuals who are high-energy, relationship-based, enthusiastic, creative, part super-sleuth, part sales professional, and part evangelist that have clear goals and incentives linked to team and company success.</div><div><br><strong>About the Role</strong></div><div>As an Account Manager - Client Success Team, you will report to the Manager of the Client Success Team. The CSM's primary goals are to delight clients, increase retention, and increase recurring revenue through the adoption of Subsplash services by strategically consulting, strengthening relationships, staying informed and educating clients on industry knowledge, and helping clients maximize their investment in Subsplash through fuller utilization of our platform. If you like collaborating with awesome people, making their day better, and quoting episodes of The Office, this role is probably the right fit for you!&nbsp;</div><div><br><strong>Your Priorities&nbsp;</strong></div><ul><li>Build relationships with targeted clients via phone and email communication</li><li>Inform clients of exciting new products and features and value of Subsplash platform</li><li>Develop innovative solutions catered to client needs</li><li>Help clients succeed in their utilization and implementation of Subsplash products</li><li>Stay educated and be able to educate clients on industry information</li></ul><div><br><strong>Qualifications</strong></div><ul><li>Sales, Client Success, or Account Manager background (1-2 years of experience)</li><li>Experience with small-tier clients</li><li>College degree</li><li>Demonstrates drive for humility, innovation, and excellence</li><li>Motivation for sales and commitment to team mission</li><li>Strong oral and written communication skills</li><li>Proficient at prospecting and online profiling</li><li>Passionate about influencing, negotiation, and closing</li><li>Knowledgeable and enthusiastic about technology industry</li><li>Exhibit technical savviness. Experience with SaaS platform, apps, analytics, data, or databases preferred</li><li>Customer Relationship Management (CRM) experience (Salesforce preferred)</li><li>Willingness to travel occasionally</li><li>Knowledge and/or experience working in the faith sector is highly preferred</li><li>Knowledge of church staff roles and dynamics is a plus</li></ul><div><br><strong>Compensation</strong></div><div>The base salary for this role is between $50-55k/yr, with an average first year on-target-earnings (OTE) ranging from $68,000 - 82,000/yr.</div><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off (Accrual rate of 15 days for the first year and then 20 vacation days per year beginning on your 1 year anniversary), Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay. Primary position hours are 7:30 am to 4:30 pm Mon-Fri.</em></div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice. <strong>Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.</strong></div>

Account Manager - Client Success Team

<div><strong>EveryLife Company Values</strong></div><ol><li>Celebrate Life - Every baby is a miracle and a gift from above. We cherish it, celebrate it, and seek to protect it, always</li><li>Stand with Integrity - We are here because our values, vision, and mission are deeply held convictions that drive us to build a different kind of company. We will never sacrifice our beliefs or the integrity of our products for the sake of popularity, gain or grift nor will we support anything that goes against our mission to protect life</li><li>Champion Parenthood - Being a parent is the greatest job we’ll ever have and celebrating the blessing of parenthood is at the heart of what we do. And when we champion parenthood and the innocence of new life — we build a healthier, happier future for our Nation</li></ol><div><br><strong>About EveryLife: </strong>EveryLife is America's first and only pro-life diaper company. Our mission is to provide premium products for every baby. Because every baby is a miracle from God who deserves to be loved, protected, and supported. As a company, we unapologetically stand for life, not just in words but in action.&nbsp;</div><div>EveryLife is a fully owned subsidiary of PublicSquare. The primary mission of PublicSquare is to help consumers “shop their values” and put purpose behind their purchases.&nbsp;</div><div><br><strong>About the Position: </strong>The EveryLife customer support representative is a team player who excels in customer support, and loves being part of a team that enjoys working together and puts the company mission and values first. We are looking for a temporary stand-in while our current representative is on maternity leave. The duration of this role is 8 weeks starting in mid-April.&nbsp;</div><div>The expectation is 40 hours per week, 2 hours of this schedule are expected to be on either Saturday or Sunday. This position is fully remote with a preference of the East Coast or Central time zones, and can be flexible when setting office hours.<br><br>We are looking to fill this role quickly with a start date in mid-April. If you feel like you’d be a good match for this position, we look forward to your application!&nbsp;</div><div><br><strong>Responsibilities:</strong></div><ul><li>Maintain accurate records to ensure seamless communication with customers and our internal team</li><li>Provide excellent customer service via email, Intercom, and phone</li><li>Advocate for the customer experience, recommend improvements, and identify trends and other information to management</li><li>Deliver on ad hoc requests in a timely manner</li></ul><div><br><strong>A successful candidate will have…</strong></div><ul><li>Personal familiarity with EveryLife products</li><li>Strong pro-life values and the ability to be a quick learner, friendly and flexible!&nbsp;</li><li>1+ year of customer service or client experience</li><li>Strong organizational skills, ability to multitask, and a high capacity</li><li>Ability to identify customer needs and take appropriate action&nbsp;</li><li>Proficiency in Intercom and Shopify is a plus</li></ul><div><br><strong>PublicSquare Company Values</strong></div><ol><li>We are united in our commitment to freedom and truth - that's what makes us Americans.</li><li>We will always protect the family unit and celebrate the sanctity of every life.</li><li>We believe small business and the communities who support them are the backbone of our economy.</li><li>We believe in the greatness of this Nation and will always fight to defend it.</li><li>Our Constitution is non-negotiable - government isn't the source of our rights, so it can't take them away.</li></ol><div><br>This is a full-time temporary W2 position not eligible for benefits.</div><div><br>PublicSquare is America's leading commerce and payments ecosystem that serves customers and businesses that value life, family, and freedom. PublicSquare operates under three segments: Marketplace, Financial Technology, and Brands. The primary mission of the Marketplace segment is to help consumers “shop their values” and put purpose behind their purchases. PublicSquare leverages data and insights from the Marketplace to assess its customers’ needs and provide wholly-owned quality financial products and brands. PublicSquare’s Financial Technology segment includes Credova, a consumer financing and payments company. PublicSquare’s Brands segment consists of D2C companies, like EveryLife, a premium life-affirming baby products company</div>

Customer Support Representative

<div><strong>Location: </strong>Golden, CO (On-Site, 5 days/week)</div><div><strong>Hours</strong>: Full-time</div><div><br><strong>Position Mission</strong></div><div>The <strong>Director of IT</strong> is responsible for overseeing FOCUS’s technology infrastructure and strategy to ensure the organization’s systems, networks, and services support its mission and daily operations effectively. Reporting to the VP of IT, the Director of IT leads a multi-disciplinary team of IT professionals, manages vendor relationships, and oversees IT budgeting, security, and compliance. The role requires high-level strategic thinking, hands-on IT experience, and strong leadership skills to foster innovation, efficiency, and reliability in all technical areas. This is a full-time, on-site position in Golden, Colorado.</div><div><br><strong>Position Responsibilities</strong></div><div><strong>1. Strategy &amp; Leadership</strong></div><ul><li><strong>Technology Strategy &amp; Roadmap</strong>: Collaborate with the VP of IT to develop and execute a multi-year technology roadmap that aligns with FOCUS’s mission, strategic goals, and growth trajectory.</li><li><strong>Team Leadership &amp; Development</strong>: Recruit, mentor, train, and manage a team of IT professionals (infrastructure, help desk, security, etc.). Encourage a culture of continuous learning, collaboration, and accountability.</li><li><strong>Cross-Functional Collaboration</strong>: Partner with other departments (Finance, Operations, Mission Development, etc.) to understand technological needs, identify opportunities for process improvement, and drive technology-enabled solutions.</li></ul><div><strong>2. Infrastructure &amp; Operations</strong></div><ul><li><strong>Systems &amp; Network Management</strong>: Oversee the design, implementation, and maintenance of all IT systems, including servers, networks, cloud environments, and telecommunications. Ensure high availability, reliability, and security.</li><li><strong>Help Desk &amp; Support</strong>: Supervise user support services to provide timely and effective resolution of hardware, software, and network issues. Establish and track performance metrics (e.g., ticket resolution time, user satisfaction) to continuously improve service levels.</li><li><strong>Vendor &amp; Service Provider Management</strong>: Manage relationships with external partners (hardware/software vendors, managed service providers, etc.), including contract negotiation, service level agreements, and performance monitoring.</li></ul><div><strong>3. Security &amp; Compliance</strong></div><ul><li><strong>Cybersecurity</strong>: Develop and maintain a robust cybersecurity program, including threat assessments, vulnerability management, incident response, and training programs to ensure organization-wide security awareness.</li><li><strong>Compliance &amp; Risk Management</strong>: Ensure compliance with relevant regulations and internal policies. Perform regular audits and risk assessments, implementing best practices to protect sensitive data.</li><li><strong>Disaster Recovery &amp; Business Continuity</strong>: Define and maintain disaster recovery and business continuity plans. Oversee periodic testing of backup systems and processes to ensure minimal downtime in the event of a crisis.</li></ul><div><strong>4. Project Management</strong></div><ul><li><strong>Project Oversight</strong>: Lead and manage complex IT projects from ideation to completion, ensuring projects are delivered on time, within scope, and on budget.</li><li><strong>Stakeholder Engagement</strong>: Communicate project goals, progress, and updates to leadership and relevant teams. Provide clear guidance and set realistic expectations regarding resource needs and timelines.</li><li><strong>Change Management</strong>: Develop and implement change management strategies to minimize disruption and enhance user adoption of new systems and technologies.</li></ul><div><strong>5. Budgeting &amp; Resource Allocation</strong></div><ul><li><strong>Annual IT Budget</strong>: In collaboration with the VP of IT, develop and manage the annual IT budget, ensuring cost-effectiveness and alignment with organizational priorities.</li><li><strong>Resource Planning</strong>: Optimize resource allocation to balance day-to-day support needs with strategic initiatives. Make data-driven recommendations regarding new tools, upgrades, and services.</li></ul><div><strong>6. Organizational &amp; Mission Alignment</strong></div><ul><li><strong>Mission Support</strong>: Understand and support FOCUS’s Catholic mission, integrating its values into decision-making and team culture.</li><li><strong>Community Engagement</strong>: Collaborate with organizational leadership and stakeholders to leverage technology in support of evangelization efforts, donor engagement, and community outreach.</li><li><strong>Training &amp; Evangelization</strong>: Encourage IT best practices and empower staff, missionaries, and students (when applicable) through training programs that enhance technology usage and alignment with the organization’s evangelistic focus.</li></ul><div><br><strong>Qualifications</strong></div><ul><li><strong>Education</strong>:<ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field required.</li><li>Master’s degree in a relevant field or MBA preferred.</li></ul></li><li><strong>Experience</strong>:<ul><li>8+ years of progressive experience in IT management, with at least 3 years in a leadership role (Director, Senior Manager, or equivalent).</li><li>Proven experience managing infrastructure, cloud services, and cybersecurity programs.</li><li>Experience in a non-profit or mission-driven organization is a plus.</li></ul></li><li><strong>Technical Skills</strong>:<ul><li>Deep knowledge of network protocols, server technologies, virtualization, and cloud platforms (e.g., AWS, Azure).</li><li>Familiarity with data management, CRM systems, and ERP platforms.</li><li>Robust understanding of IT security frameworks (e.g., NIST, CIS, ISO 27001) and compliance requirements (e.g., PCI-DSS, GDPR).</li></ul></li><li><strong>Leadership &amp; Interpersonal Skills</strong>:<ul><li>Strong strategic thinking, with the ability to translate organizational needs into practical technology strategies.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Demonstrated ability to lead, mentor, and develop teams.</li></ul></li><li><strong>Mission &amp; Values Alignment</strong>:<ul><li>Commitment to uphold and support FOCUS’s Catholic mission and values.</li><li>Ability to work collaboratively in a faith-based environment, respecting the Catholic identity of the organization.</li></ul></li></ul><div><br><strong>Compensation &amp; Benefits</strong></div><div>For this role, we anticipate paying <strong>$120,000 - $160,000/year</strong>. This range is an estimate. The actual amount may be higher or lower than the provided range and will be adjusted based on various factors including qualifications, experience, abilities, geographic location, and duties.</div><div><br>As a FOCUS staff member, you and your family will have access to several benefits that are designed to help care for the whole person and make your career at FOCUS rewarding. You will receive:</div><ul><li>Medical, Vision and Dental insurance</li><li>Ability to contribute to a Health Savings Account</li><li>Employer-provided life insurance</li><li>Long-term disability insurance</li><li>Option to purchase additional life insurance for yourself, your spouse and your child(ren)</li><li>403(b) retirement plan with a discretionary employer-match for eligible staff</li><li>Option to purchase LifeLock Identity Protection</li><li>Integrity-based Paid Time Off</li><li>Paid parental leave</li><li>We observe many paid holidays recognized by fellow Americans and also some of the feast days of Holy Mother Church. In addition, we recognize the Sacred Christmas Respite by closing the office from December 24-January 1 each year.</li></ul><div><br>Eligibility for benefits depends on the type of position you hold (full-time, part-time or temporary), and your tenure with FOCUS. Specific benefits may change at FOCUS's discretion.&nbsp;</div>

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