<div><strong>Company Description<br></strong><br></div><div>Tithely is a fully remote tech company that puts the Church first, serving over 50,000 churches around the world. We’re on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and we work every day to deliver world-class, cost-effective technology tools to make the business of the church just a bit easier.</div><div><strong><br>Job Description<br></strong><br></div><div><strong>Onboarding Specialist</strong></div><div>As an Onboarding Specialist, you will lead churches of all sizes through onboarding and early adoption of Tithe.ly. This includes hosting webinars, conducting 1:1 video calls, and supporting customers via email and chat. You’ll empower churches to fully adopt the platform, driving meaningful outcomes and building strong relationships that lead to long-term success and customer advocacy.</div><div><strong><br>Primary Responsibilities of the Role</strong></div><ul><li>Lead churches through a successful launch across Tithe.ly products, including Giving, Apps, ChMS, Sites, and add-ons.</li><li>Provide high-touch, time-bound 1:1 onboarding and care for assigned accounts.</li><li>Support onboarding through a mix of:<ul><li>1:1 video meetings</li><li>Phone calls</li><li>Email and inbox support</li></ul></li><li>Webinars and other onboarding activities as needed</li><li>Support retention efforts by engaging customers who are at risk of cancellation.</li><li>Position and sell Premium Onboarding for customers who want continued, guided high-touch support.</li><li>Coordinate smooth handoffs to long-term or lifetime care services for high-value customers.</li><li>Drive successful launches as a core KPI and consistently meet or exceed Scorecard metrics.</li><li>Track and manage onboarding accounts efficiently using tools such as HubSpot, Zendesk, and ChurnZero.</li></ul><div><strong><br>Qualifications</strong></div><div>A Successful Candidate Will:&nbsp;</div><ul><li><strong>Communicate Effectively</strong> by actively listening to others and adapting your approach to fit your audience.</li><li>Be<strong> Action Oriented</strong> and step in confidently to handle tough situations.</li><li>Have<strong> Interpersonal Savvy</strong>, relating openly and comfortably with people from diverse backgrounds</li><li>Be a <strong>Nimble Learner</strong> who quickly adapts when facing new situations.</li><li>Be <strong>Tech Savvy</strong> by readily learning and adopting new technologies.</li></ul><div><strong><br>Technical Qualifications</strong></div><div><br>Required:</div><ul><li>Experience in a customer-facing role&nbsp;</li><li>​​​​​​​Experience leading live customer interactions via video, phone, or chat.</li></ul><div><br>Preferred:</div><ul><li>Customer Success experience in a SaaS environment.</li><li>Experience with church management systems (ChMS), giving platforms, or related technology.</li><li>Experience supporting retention or upselling premium services.</li><li>​​​​​​​Experience hosting webinars or group trainings.</li></ul><div><br>Office Requirements:</div><ul><li>We are a fully distributed team (100% remote) with travel required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li></ul><div><strong><br>Additional Information</strong></div><div><strong>The starting salary for this position is between $23-$25/hr&nbsp;<br></strong><br></div><div><strong>Benefits</strong></div><div>Health, dental, and vision coverage for you and your family, life and disability insurance, retirement matching, paid time off, and more. We’re committed to taking great care of the people who make our mission possible</div>

Onboarding Specialist

<div><strong>General Information</strong></div><div>Chat support is available Mon – Fri, 9 AM – 6:00 PM ET. Phone support is available Mon – Fri, 9 AM – 5 PM EST.&nbsp;<br><br></div><div><strong>Expectations<br></strong><br></div><div><em>The Customer Success Specialist is expected to perform the tasks outlined below.&nbsp;<br></em><br></div><div>PROVIDE DIRECT SUPPORT TO CUSTOMERS (CHAT, PHONE &amp; EMAIL)<br><br></div><div><strong>Chat Support Expectations:</strong></div><ul><li>Respond within 2 minutes of customer inquiry, even if it is just acknowledging the customer and asking them to “hold momentarily.”</li><li>Point customers to appropriate Help Articles.</li><li>Provide screenshots and explanations to customers when a Help Article has not been written.</li><li>Listen attentively to customer questions/concerns and respond accordingly to what they need.</li><li>Answer every question asked by the customer and offer alternative solutions within the system when what they want isn’t currently possible, but an alternative exists</li><li>Document support tickets in Jira and follow up with the resolution</li><li>Elevate customer inquiries to Tier 2 support when necessary.</li><li>Collect necessary information for Tier 2 agents to answer inquiries.</li></ul><div><br><strong>Phone Support Expectations:</strong></div><ul><li>Answer all incoming calls during support hours.</li><li>Provide necessary support and write notes in CRM as needed. &nbsp;</li><li>Respond to support-related voice messages within the same day or next day if the message is left after support hours.&nbsp;</li></ul><div><br><strong>Email Support Expectations:</strong></div><ul><li>Respond within 2 hours to customers sending support inquiries via email.</li></ul><div><br><strong>Internal Administration</strong></div><ul><li>Document feature requests in Jira</li><li>Follow up in email/calls as needed</li></ul><div><br><strong>This is a Remote position.<br></strong><br></div><div>Employees must have a reliable internet connection.<br><br></div><div>Tasks will be performed on a company-issued computer, using your personal internet connection.<br><br></div><div><strong>Pay Rate</strong><br>$40,000 – $45,000 annually<br><br></div><div>The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.<br><br></div><div>Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.</div>

Customer Success Specialist

<div><strong>Come and See Foundation</strong> is a global not-for-profit media organization driven by a singular vision: Every Life Transformed by Jesus. We fulfill this vision by: Inviting everyone to encounter Jesus through exceptional storytelling that brings the Bible to life.</div><div><br>Our primary focus is supporting and expanding the global reach of <em>The Chosen</em>, the first-ever multi-season television series about the life of Jesus Christ. Through its powerful storytelling, high production values, and authentic portrayal of Jesus's life and ministry, <em>The Chosen</em> has captivated millions worldwide and become a cultural phenomenon.</div><div><br>Come and See plays a pivotal role in funding, marketing, and distributing <em>The Chosen</em> while actively engaging audiences to ensure this transformative message continues to inspire lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, we are committed to creating experiences that don't just entertain—but truly transform hearts and lives in Jesus's name.</div><div><br></div><div><strong>Position Overview</strong></div><div>The Digital Asset Manager reports to the Director of Digital Asset Management and carries out daily implementation of strategies and plans under the Director’s direction and oversight. The Digital Asset Manager plays a key role in advancing the Come &amp; See mission by ensuring that master TV episodes, translations, and marketing assets are organized, preserved, and ready for global distribution. This position blends technical and operational excellence with a heart for stewardship, ensuring that every piece of media, from episodes to promotional content, is prepared and accessible to reach audiences worldwide. Through thoughtful organization, metadata management, and workflow design, this role connects production, marketing, and distribution, turning creative assets into tools for ministry impact.&nbsp;</div><div>&nbsp;</div><div><strong>Key Responsibilities</strong></div><ul><li>Manage the daily operations of the Digital Asset Management (DAM) and Video Management Platforms under the direction of the Director of Digital Asset Management, ensuring consistent organization and reliable access&nbsp;</li><li>Oversee the stewardship, versioning, and quality control of master TV episodes, trailers, translations, and marketing materials&nbsp;</li><li>Ensure that metadata and taxonomy standards are applied accurately so assets are searchable, discoverable, and ready for activation across platforms and languages&nbsp;</li><li>Partner with production, post-production, marketing, and localization teams to align workflows for timely and accurate asset delivery&nbsp;</li><li>Apply human-centered design principles to create clear, intuitive structures that meet the needs of both internal teams and external partners&nbsp;</li><li>Use data-driven insights to monitor performance, identify opportunities, and improve efficiency&nbsp;</li><li>Develop and uphold governance policies that maintain consistency, protect intellectual property, and ensure metadata accuracy&nbsp;</li><li>Provide training, documentation, and guidance to promote adoption and best practices in asset stewardship&nbsp;</li><li>Collaborate with IT, creative, and operational teams to align systems and processes with organizational goals&nbsp;</li></ul><div><br><br></div><div><strong>Job Description Subject to Change</strong></div><div><em>The job responsibilities listed in this job description reflect the principal functions of the job and shall not be considered a detailed description of all the work requirements that may be inherent in the position.&nbsp; Additional duties, projects, and responsibilities may be added or removed per organizational or ministry need at the discretion of leadership. Please note this role does not involve creative content production. It is focused on managing finalized assets.</em></div><div><em>&nbsp;</em></div><div><strong>Competencies &amp; Qualifications</strong></div><ul><li>Proven experience managing a Digital Asset Management (DAM) or Media Asset Management (MAM) system&nbsp;</li><li>Knowledge of metadata standards, taxonomy, naming conventions, and rights management&nbsp;</li><li>Curiosity to learn new technologies and grow in stewardship and innovation&nbsp;</li><li>Strong understanding of film and television production workflows, including pre-production, post-production, and distribution&nbsp;</li><li>Familiarity with media file types and formats such as ProRes, MXF, WAV, MP4, and VTT and their appropriate uses&nbsp;</li><li>Familiarity with localization and translation workflows including subtitling, dubbing, and multi-language distribution&nbsp;</li><li>Excellent organizational and problem-solving skills with strong attention to detail&nbsp;</li><li>Data-informed mindset with the ability to translate insights into meaningful improvements&nbsp;</li><li>Effective communicator and collaborator across creative, technical, and ministry teams&nbsp;</li><li>Customer Service: Extremely responsive to internal and external customer requests, exceeding expectations</li><li>Integrity: Earns trust and maintains confidence; does what is right, speaks plainly and truthfully</li><li>Collaboration: Builds relationships and rapport throughout the organization through collaborative team building</li><li>Communication: Able to clearly present complex or conceptual issues both orally and in writing</li><li>Adaptability: Adjusts quickly to changing priorities and conditions; copes effectively with complexity and change</li><li>Openness to Feedback: Solicits feedback, reacts calmly to criticism, and handles difficult situations with honesty</li><li>High Standards: Expects personal and team performance to be nothing short of the best</li><li>Independence: Ability to work independently with minimal supervision</li><li>Bachelor's degree in Business, Data Science, Computer Science, or related field</li><li>Experience with Aprimo and Imagen platforms a plus&nbsp;</li><li>4-6 years experience managing post-production final assets, or a video/digital asset management system. &nbsp;</li><li>Reliable high-speed internet connection (1GB+, fiber preferred)&nbsp;</li></ul><div>&nbsp;</div><div><strong>Physical/Mental Requirements</strong></div><div>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><ul><li>Ability to sit for extended periods while working at a computer</li><li>Visual acuity sufficient to work with detailed information on computer screens</li><li>Manual dexterity to operate computer keyboard and mouse</li><li>Ability to concentrate and maintain attention to detail for extended periods</li><li>Capacity to manage multiple projects simultaneously and work under pressure</li><li>Strong verbal and written communication skills</li><li>Ability to participate in video conferences and virtual meetings</li><li>Ability to consistently lift up to 20 lbs</li><li>If hired as remote, readiness to travel roughly once each quarter</li></ul><div>&nbsp;</div><div><strong>Our Beliefs, Culture, and Commitment</strong></div><div>At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual’s capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave. &nbsp;</div><div>&nbsp;</div><div>While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential in our mission and vision to share the story of Jesus with the world and see everyone, everywhere, experience the authentic Jesus.</div>

Digital Asset Manager

<div><strong>Director of Product Marketing</strong></div><div><strong>Location: Hybrid (3 days in office per week) in Colorado Springs, CO; Redmond, WA or remote in AZ, AR, CA, CO, FL, GA, IL, IN, IA, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA</strong></div><div>&nbsp;</div><div><strong>About the Role:</strong></div><div>The Director of Product Marketing at Pushpay is responsible for building and leading a world-class product marketing team that drives breakthrough storytelling, product positioning, and go-to-market excellence. Reporting to the SVP of Marketing, this role sits at the critical intersection of Product, Marketing, Sales, and Customer Success, with accountability for developing differentiated product narratives that resonate with our church, parish, and nonprofit customers. You'll own the product lifecycle from roadmap influence through launch to adoption, ensuring our teams are equipped with compelling positioning, competitive intelligence, and enablement tools. You'll also oversee our creative production team, ensuring product messaging is communicated clearly and compellingly across all touchpoints.</div><div>The ideal candidate is a highly-motivated self-starter who balances strategic vision with hands-on execution and has a strong bias toward action with an ability to ruthlessly prioritize. We're looking for an inspirational player-coach who embraces innovation (including AI-powered workflows to accelerate time-to-market and quality) and genuinely cares about developing people as much as developing campaigns. You'll work alongside product marketers and creative professionals to push the envelope on what world-class product marketing looks like at Pushpay.</div><div>Your primary focus is creating product stories that differentiate Pushpay, driving product adoption, and enabling Sales and Customer Success teams to articulate our value with confidence. You should have strong B2B SaaS product marketing experience with proven expertise in positioning, messaging, competitive intelligence, and sales enablement. Passion for serving faith communities is essential—we're looking for someone energized by the mission of strengthening churches and parishes.</div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.</em></div><div>&nbsp;</div><div><strong>Benefits and Compensation:</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>25 days PTO</li><li>Paid parental and adoption leave</li><li>Compensation Range: $197,955 - $263,940, depending on location.</li></ul><div><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><strong>The following states are approved as remote work locations for this position: AZ, AR, CA, CO, FL, GA, IL, IN, IA, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA - All other states are not in consideration for this role at this time.</strong></div><div>&nbsp;</div><div><strong>What You’ll Do:</strong></div><ul><li><strong>Build and Lead World-Class Teams:</strong> Recruit, coach, and develop high-performing product marketing and creative production teams. Establish best practices, teach proven methodologies, and continuously upskill team members to elevate capabilities and performance. Model excellence in product storytelling, strategic thinking, and cross-functional collaboration</li><li><strong>Set Goals and Drive Accountability:</strong> Establish clear, measurable objectives aligned to business priorities for both product marketing and creative production teams. Monitor progress against goals, maintain high standards for quality and reliability, and hold team members accountable for delivering results on time and on strategy</li><li><strong>Own Product Marketing Strategy:</strong> Develop and execute comprehensive product marketing strategies including market positioning, messaging frameworks, competitive intelligence, sales and customer success enablement, and go-to-market plans across multiple segments and personas</li><li><strong>Champion Bold, Differentiated Storytelling: </strong>Lead the development of breakthrough product narratives that stand out in the market and speak authentically to faith communities. Own the creative vision for how Pushpay's products are positioned and communicated, ensuring storytelling that is both distinctive in the market and authentic to our customers' needs.</li><li><strong>Develop High-Impact Sales and Marketing Assets:</strong> Own the strategy and oversee execution of sales enablement materials including pitch decks, one-pagers, battlecards, case studies, testimonials, and website product messaging. Leverage AI and automation to create tailored, customized assets that address unique customer pain points, displacement opportunities, and expansion scenarios. Ensure sales and customer success teams have the right content at the right time to close deals and drive adoption</li><li><strong>Lead Creative Production:</strong> Direct the creative production team (content, design, video) to translate product messaging into compelling, high-quality assets. Create clear creative briefs, provide strategic direction, and ensure brand consistency and storytelling excellence across all customer touchpoints</li><li><strong>Drive Product Launch Excellence:</strong> Orchestrate end-to-end product launches and releases, collaborating with Product Management, Growth Marketing, Sales, and Customer Success to ensure coordinated execution, market readiness, and measurable business impact</li><li><strong>Accelerate Product Adoption:</strong> Develop and execute strategies that drive product adoption, expansion, and cross-sell opportunities, resulting in increased revenue, customer satisfaction, and retention. Partner closely with Customer Success to deliver ongoing value communication to existing customers</li><li><strong>Champion Competitive Intelligence:</strong> Monitor market trends, competitive landscape, and customer feedback to continuously refine positioning, identify opportunities, and ensure Pushpay maintains differentiated, leading-edge messaging</li><li><strong>Foster Cross-Functional Partnership:</strong> Build strong, trust-based relationships with Product Management, Growth and Retention Marketing, Sales, and Customer Success teams to drive GTM alignment and ensure a consistent, compelling customer experience</li><li><strong>Provide Marketing Leadership:</strong> Serve as a key member of the Marketing Leadership Team, evaluating strategic tradeoffs, recommending investments, and driving decisions that advance business objectives across product lines, markets, and functions</li><li><strong>Leverage Innovation:</strong> Champion the adoption of AI and emerging technologies to improve team efficiency, accelerate time-to-market, and enhance the quality of deliverables</li></ul><div>&nbsp;</div><div><strong>What You’ll Bring:</strong></div><ul><li><strong>Product Marketing Expertise:</strong> 10+ years of proven B2B SaaS product marketing experience with a track record of developing successful positioning, messaging, and go-to-market strategies across diverse customer segments. Expert in enabling both Sales teams (acquisition) and Customer Success teams (retention, value delivery, and cross-sell/expansion)</li><li><strong>Strategic Storyteller:</strong> Exceptional ability to craft compelling, differentiated narratives and present ideas effectively to senior leadership and cross-functional stakeholders. Strong writing skills that translate complex product value into clear, customer-centric messaging</li><li><strong>Player-Coach Leadership:</strong> Inspirational leader with high EQ who balances strategic thinking with tactical execution. Proven ability to build, mentor, and grow diverse, high-performing teams while maintaining individual contributor excellence when needed</li><li><strong>Data-Driven Decision Maker:</strong> Results-oriented with strong analytical skills to interpret data, identify problems and opportunities, and drive measurable improvements in marketing effectiveness and product adoption</li><li><strong>Cross-Functional Collaborator:</strong> Exceptional ability to influence and build trust-based relationships across Product, Sales, Customer Success, and Marketing teams. Skilled at driving alignment and action in matrixed environments</li><li><strong>Thrives in Ambiguity:</strong> Comfortable operating in fast-paced, evolving environments with a bias toward action. Quick to identify challenges, propose solutions, and adjust based on learnings</li><li><strong>Innovation Mindset:</strong> Out-of-the-box thinker who leverages emerging technologies (including AI tools) to accelerate quality and speed-to-market. Knows the playbook but isn't limited by it</li><li><strong>Customer Champion:</strong> Unrelenting focus on understanding customer needs and ensuring they drive product positioning, messaging, and go-to-market strategies</li><li><strong>Competitive &amp; Agile:</strong> Embraces calculated risk-taking with a competitive spirit that moves quickly in response to both successes and learnings</li><li><strong>Mission-Driven:</strong> Genuine passion for serving faith communities and understanding their unique needs. Experience marketing to mission-driven organizations highly valued</li></ul><div>&nbsp;</div><div><strong>Education and Experience:</strong></div><ul><li>10+ years relevant Product Marketing experience, preferable B2B SaaS&nbsp;</li><li>3+ years leadership experience building and managing high-performing teams</li><li>BA/BS Degree in Marketing, business, or equivalent</li></ul><div>&nbsp;</div><div><strong>Work Environment &amp; Physical Demands:&nbsp;</strong></div><div><em>Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.</em></div><div><em>If you require a modification to your work equipment or furniture please contact the People Team - </em><a href="mailto:peopleteam@pushpay.com"><em>peopleteam@pushpay.com</em></a></div><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our <a href="https://pushpay.com/about-us/careers/united-states">career page</a> to learn more.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.</div><div><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!</div><div>&nbsp;</div><div>**Applications will be taken on an ongoing basis.</div>

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