<div><strong>GENERAL RESPONSIBILITIES:</strong></div><div><br>Manage a portfolio of 20-25 parishes and provide ministry training, consultation, and outreach services to build out a Full-Circle Relationship Ministry®. This includes:</div><ul><li>Building a genuine relationship of trust with key leaders.&nbsp;</li><li>Executing on key processes and deliverables with new parishes. This includes gathering data, evaluating data, reviewing important information, and listening well in order to curate processes and deliverables to individual parish needs.&nbsp;</li><li>Working with parish leaders to develop a Relationship Culture Team and create a Mission Plan that outlines goals and activities for the parish's Full Circle Relationship Ministry.&nbsp;</li><li>Providing ongoing support as the parish executes on their Mission Plan.&nbsp;</li><li>Providing Communio’s outreach services to help the parish run effective outreach campaigns into their surrounding community with invitations to Outreach Events.&nbsp;</li><li>Maintaining clear and consistent communication with the Relationship Culture Team Leader.</li></ul><div><br></div><div><strong>POSITION REQUIREMENTS:</strong></div><div><br>These qualifications are strongly preferred, but not required for application.&nbsp;<br><br></div><ul><li>Bachelor's degree in community relations, communications, ministry, or related field; and/or 2 years related experience.&nbsp;</li><li>3 years of parish leadership experience.&nbsp;</li><li>Demonstrated ability to coach and motivate pastors and parish staff to action--offering clear guidance and action steps.&nbsp;</li><li>Highly organized with a proven ability to manage processes and initiatives. &nbsp;</li><li>An understanding of current trends in marriage and family in the United States.&nbsp;</li><li>Strong interpersonal skills and a proven ability to build strong relationships.&nbsp;</li><li>Effective public speaking aptitude.&nbsp;</li><li>Proficiency in Windows and Office applications required.&nbsp;</li><li>Ability to work ecumenically with all denominations and Christian-based organizations.</li><li>Demonstrated ability to be flexible, learn quickly, and grow rapidly in the midst of a dynamic, growing movement.&nbsp;</li><li>Willing and able to travel.&nbsp;</li></ul>

Church Success Specialist (Catholic)

<div><strong>Who We Are&nbsp; </strong><br>Servant Keeper is on a mission to multiply ministry impact. <br>&nbsp;<br>We’re not just a software company — we’re a mission partner to the 30,000+ churches and nonprofits we serve. Every feature we build, every phone call we make, and every relationship we nurture helps ministry leaders focus less on admin and more on what matters most — serving their people.&nbsp; <br>&nbsp;<br>Our software and support equip thousands of faith-based organizations with tools that are powerful, easy to use, and backed by a team that truly cares. We’re building toward an ambitious growth goal, and we’re doing it with passion and purpose.&nbsp; <br>&nbsp;<br>Our Core Values aren’t just wall art — they’re how we operate:&nbsp; <br>&nbsp;<br>🙌 Servant Heart – We lead by serving first&nbsp; <br>💪 Grit – We find a way, even when it’s hard&nbsp; <br>🚀 Never Satisfied – We improve relentlessly&nbsp; <br>🤝 Community – We are better together&nbsp; <br>✅ Do What You Say – Integrity is non-negotiable&nbsp; <br>&nbsp;<br><strong>What You’ll Do&nbsp; </strong><br>&nbsp;<br>As a Customer Success Manager (CSM), you will drive growth within our current customer base by joining one of our Success teams focusing on attaching giving, increasing giving volume or identifying upsell opportunities for our ministry partners. You will work closely with our partners to develop relationships, understand needs, identify opportunities for expansion, and provide solutions that enhance their overall success with our ChMS and Giving solutions. As a CSM at Servant Keeper, culture and compassion are paramount - you will work directly with church &amp; non-profit leaders and staff to identify their needs and share how our solution and partnership will help their ministry to thrive. You’ll do this by collaborating and engaging cross-functionally:&nbsp;<br><br></div><ul><li>Work closely with Sales, Support, Marketing, and Product teams to align on strategies, share insights, and ensure partner success across departments.&nbsp;</li><li>Participate in cross-functional initiatives to improve partner experiences and streamline upsell processes.&nbsp;<br><br></li></ul><div>You will initially focus on one of the following areas:&nbsp;<br><br>1. Attach Giving to Existing ChMS Partners&nbsp;</div><ul><li>Actively manage a reactive and proactive giving attachment pipeline to help exiting partners reach their ministries financial goals.&nbsp;</li></ul><div>2. Increase Giving Volume&nbsp;</div><ul><li>Engage partners to help grow their ministry by increasing overall giving volume. &nbsp;</li><li>Collaborate to develop strategies to future driving giving attachment and usage.&nbsp;</li></ul><div>3. Upsell &amp; Expand Current Partner Relationships&nbsp;</div><ul><li>Manage a reactive and proactive upsell and add-on pipeline respond in a timely and effective manner by discovering partner needs and selecting additional products to drive value for their ministry.&nbsp;</li><li>Develop and maintain strong relationships with key decision-makers, leveraging those connections to secure new business and additional product adoption.&nbsp;<br><br></li></ul><div><br><strong>What You Bring &nbsp;<br></strong><br></div><ul><li>Proven experience in customer success, sales, or account management, ideally with a focus on upselling or expansion.&nbsp;</li><li>Strong understanding of giving products or services (experience in nonprofit, church, or faith-based sectors is a plus).&nbsp;</li><li>Excellent communication and presentation skills, with the ability to create and deliver impactful webinar content.&nbsp;</li><li>Highly organized with the ability to manage multiple partner relationships and projects simultaneously.&nbsp;</li><li>Results-oriented mindset with a track record of driving growth and achieving sales goals.&nbsp;</li><li>Proficient in CRM systems and sales tools (e.g., Salesforce, HubSpot) and webinar platforms (e.g., Zoom, GoToWebinar).&nbsp;<br><br></li></ul><div><strong>What You Get &nbsp;<br></strong><br></div><ul><li>A mission-driven role where your work truly matters &nbsp;</li><li>Competitive pay&nbsp;</li><li>A team that’s purpose-first and people-always&nbsp;</li><li>For Full-Time Employees:&nbsp;</li><li>Unlimited Paid Time Off&nbsp;</li><li>Competitive medical, dental, and vision insurance&nbsp;</li><li>Short term and Long Term disability insurance&nbsp;</li><li>Life insurance&nbsp;</li><li>HSA and FSA options&nbsp;</li><li>401(k) with company match&nbsp;</li><li>Access to wellness resources&nbsp;</li></ul>

Customer Success Manager

<div>✝️ The Company</div><div>Hailo is an early stage investment-backed faith-tech startup, built for faith communities and religious institutions. Our mission is to empower the Church by providing better insights into congregations needs and tools for support, and delivering hyper-personalised bible-based pastoral care at scale.&nbsp;</div><div><br></div><div>🌎 About Us</div><div>With a team of experienced entrepreneurs who know faith communities well, collectively we have raised £100m+ in previous startups and achieved 12 combined exits. Our Founder/CEO is a 3 x exited Entrepreneur across both technology and service-based businesses, with vast experience across AI and technology ventures ranging from pre-revenue through to £100m ARR. As we start to build our A-team, we are looking to expand into the US market.</div><div><br></div><div>🔎 The Role</div><div>As Church Partnership / Faith Ecosystem Manager, you will be responsible for carrying out the following duties and activities:</div><ul><li>Build and Cultivate Relationships: Establish and nurture meaningful partnerships with churches, ministries, and faith-based networks across the UK and beyond.</li><li>Drive Adoption of Hailo: Identify, onboard, and support customers, ensuring a smooth and engaging journey from lead generation through to customer retention for churches and ministries integrating Hailo’s technology.</li><li>Lead Outreach and Engagement: Manage sales and partnership conversations, addressing questions and concerns while guiding potential partners toward long-term collaboration.</li><li>Develop and Refine Messaging: Utilize existing outreach materials while providing feedback and insights to improve messaging, engagement strategies, and user experiences.</li><li>Shape Product Rollouts: Support and oversee programs, using real-world feedback to refine implementation processes and enhance the overall customer journey and product roadmap.</li><li>Delivering Customer Excellence: Shape, produce and execute an exceptional customer onboarding process, leveraging key internal and external SaaS and AI technologies for combining internal efficiency with excellent customer service and communication.</li><li>Onboarding Support: Assist churches with onboarding activities and setup, troubleshooting and resolving technical issues to ensure effective product adoption, usage and impact.</li><li>Represent Hailo in the Faith Community: Act as a trusted ambassador at events, meet-ups, and online forums—listening, learning, and advocating for our mission.</li><li>Gather Insights for Growth: Proactively collect on-the-ground feedback and leverage personal expertise to inform product development, marketing strategies, and partnership priorities.</li><li>Recruitment &amp; Talent Growth: Play a key role in hiring and onboarding new team members, helping to build a strong, mission-driven team that aligns with our vision.</li><li>Contribute Across Teams and Departments: Collaborate with leadership, marketing, and product teams to align efforts and drive ecosystem growth, as well as other key business objectives pursuant to the startup journey.</li><li>Bring Initiative and Innovation: Leverage your experience, network, and faith-driven perspective to actively shape Hailo’s impact within the faith-based community.</li></ul><div><br></div><div>🚀 The Opportunity</div><ul><li>$60-70K Base Salary + Bonus + Stock Options</li><li>You’ll be joining a team with vast experience and a clear mission, who are impact led and commercially focused.</li><li>The opportunity to be instrumental in shaping the company's direction and success as an integral member of the team whilst collaborating with a seasoned team.</li><li>You must have the right to work in the US.</li><li>Hybrid working - candidates MUST be within commutable distance to our US HQ in McKinney, Texas.</li></ul><div><br></div><div>📝 The Application Process</div><div>Only applications submitted via the google form will be considered - https://forms.gle/u2qUSLE383LV1EUEA</div><div><br></div><div>When applying;</div><ul><li>Complete basic information (name, email, LinkedIn URL, Right to work in the US)</li><li>Upload your CV</li><li>Upload your Cover Letter or 2-minute video, highlighting why you're applying for the Faith Ecosystem Manager position, and what makes you the ideal candidate</li></ul>

Church Partnership / Faith Ecosystem Manager

<div><strong><br>About Company<br></strong><br></div><div>Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.<br><br></div><div>From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.<br><br></div><div><strong><br>Summary<br></strong><br></div><div>To faithfully support the mission of Samaritan Ministries by providing dependable technical support, configuration, and data management within HubSpot CRM and its integrated systems. This role ensures accurate, clean, and well-maintained data while resolving support requests, troubleshooting issues, and implementing practical technical solutions that enable internal teams to serve members effectively. The HubSpot Technical Support Specialist contributes to system integrity, operational efficiency, and automation efforts, while developing technical expertise in CRM administration, problem-solving, and workflow optimization in support of the ministry’s work.<br><br></div><div><strong><br>Competencies<br></strong><br></div><ul><li>Neighbor Focus</li><li>Collaborating with Others</li><li>Pursuing Excellence</li><li>Problem Solving</li><li>Attention to Detail</li><li>Systems Integration</li><li>Marketing Automation</li><li>Technical Troubleshooting</li><li>Acting with Integrity, Empathy, and Compassion</li><li>Fostering Communication</li><li>Data Accuracy and Integrity</li><li>Integration Awareness</li></ul><div><br><strong><br>Key Responsibilities<br></strong><br></div><ul><li>Configure and maintain HubSpot CRM properties, forms, and workflows under guidance from senior team members.</li><li>Support data entry and migration; ensure accuracy within HubSpot CRM and connected integrations.</li><li>Handle internal tickets and requests related to HubSpot troubleshooting and configuration.</li><li>Assist in setting up automation processes for customer success, marketing, and sales activities.</li><li>Monitor HubSpot performance and troubleshoot basic technical issues; escalate complex problems as needed.</li><li>Maintain data integrity through regular audits and cleanup tasks.</li><li>Assist with integration setup between HubSpot and third-party tools (e.g., email, analytics, reporting platforms).</li><li>Generate and customize dashboards and reports to track KPIs and campaign performance.</li><li>Learn and apply HubSpot best practices for CRM optimization and automation.</li><li>Participate in training sessions to gain technical certifications and expand HubSpot expertise.</li></ul><div>&nbsp;<br><br></div><div><strong><br>Qualifications and Experience<br></strong><br></div><ul><li>Bachelor’s degree in Marketing, Business, Information Systems, or a related field. Equivalent experience may be considered in place of a degree.</li><li>Coursework in CRM systems, marketing automation, or data management preferred.</li><li>2+ years of experience in a CRM support, marketing operations, or technical support role required.</li><li>Familiarity with HubSpot CRM, and basic understanding of marketing automation and CRM concepts required.</li><li>Exposure to data migration, workflow automation, or integration setup preferred.</li><li>Preferred Certifications: HubSpot Marketing Software Certification, HubSpot Sales Software Certification, HubSpot Reporting Certification, Google Analytics Certification (for reporting and analytics exposure), and Basic HTML/CSS training (for email template customization).</li><li>Knowledge of HubSpot CRM fundamentals (properties, forms)</li><li>Knowledge of Data management principles (data entry, migration, integrity)</li><li>Knowledge of marketing automation concepts and CRM workflows</li><li>Knowledge of reporting fundamentals (creating dashboards, interpreting KPIs).</li><li>Basic knowledge of HTML/CSS for email template customization</li><li>Conceptual understanding of integrations and APIs</li><li>Good customer service mindset for internal stakeholders and clear communication with cross-functional teams</li><li>Demonstrates strong technical curiosity to evaluate and implement system integrations and automation opportunities</li><li>Learning agility to acquire HubSpot certifications and advanced features</li><li>Strong analytical and problem-solving skills and Attention to detail for data accuracy and system integrity</li><li>Ability to learn technical concepts quickly and apply them effectively</li><li>Ability to do basic troubleshooting for HubSpot configurations</li><li>Ability to manage time well and able to prioritize support tickets</li><li>Ability to troubleshoot technical issues and resolve system-related problems</li><li>Ability to think analytically for data interpretation and workflow optimization</li><li>Applies a process‑improvement mindset to drive operational efficiency</li><li>Collaborates effectively and builds influence across cross‑functional teams</li><li>Thrives with resilience and Adaptability in a fast‑paced, dynamic environment</li></ul><div>&nbsp;</div><div><strong>Additional Information<br></strong><br></div><ul><li>Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment.</li><li>Staff will observe safety principles while performing the duties of the position.</li><li>Staff may be required to travel and have a valid driver’s license.</li><li>May need to lift and move items up to 35 lbs. on occasion.</li><li>This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.</li></ul><div>&nbsp;</div><div><strong>Pay Range: $61,600-$91,100 </strong><em>Starting pay usually falls within the lower half of the pay range and is determined by experience, skills, and education. </em>​<br><br>Benefits Include:​</div><ul><li>Performance-based incentive pay​</li><li>SMI Membership with monthly healthcare bonus​</li><li>Health Insurance: MEC plan with employer HSA contribution​</li><li>401K Retirement plan with employer contribution​</li><li>Life Insurance ​</li><li>Short-term disability​</li><li>Dependent Care Flexible Spending Account​</li><li>Time Off: 9 company paid holidays, 5 missions days accrued annually, maternity and paternity leave, FMLA, Bereavement, and weekly accrued PTO (40 hours to use after 30 days + 80 hours accrued for 48 weeks)​</li><li>Health club or home workout benefits for participating staff​</li><li>Formal staff development and leadership training​</li><li>Spiritual support and counseling through our staff support office​</li><li>Repeatedly certified as a Best Christian Workplace</li></ul>

HubSpot Technical Support Specialist

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><br>Find our core values &amp; more <a href="https://virtuous.org/company/about/"><strong>here</strong></a>.</div><div><strong><br>Position Summary</strong></div><div><br>The CX Enablement Specialist will support the development and administration of new employee onboarding and ongoing enrichment activities. In addition, this role will create and maintain internal process documentation and training materials for members of the CX department. This includes developing role-based resources for standard practices, documenting and distributing key talking points for product features or processes, and keeping documentation accurate, up-to-date, and easily accessible for the team. This role also supports customer education initiatives, including customer-facing content creation (eLearning video academy, knowledge base, in-app experiences, and interactive training).</div><div><strong><br>Responsibilities</strong></div><ul><li>Support the development and administration of new hire onboarding and ongoing training plans for various roles within the Customer Experience department.</li><li>Create, update, and maintain process documentation and resources for the Customer Experience department.</li><li>Identify gaps in educational materials and recommend areas that need to be created, updated, or archived.</li><li>Review data and team workflows to identify opportunities for updates or additional training resources.</li><li>Maintain expertise in both the nonprofit industry and Virtuous products.</li><li>Contribute to customer education programs and experiences, including but not limited to elearning videos, knowledge base articles, in-app experiences, and interactive training materials, as needed.</li></ul><div><strong><br>You must have</strong></div><ul><li>2+ years of experience in instructional design, technical writing, or related e-learning content creation, specifically within the software or tech industry, with a portfolio that showcases your expertise in creating comprehensive resources.</li><li>Help Center Tool Proficiency: ZenDesk Guide or similar tools</li><li>eLearning Tool Proficiency: Thinkific, LearnUpon, Genially, Zoom Webinar, or similar</li><li>Video Editing Tool Proficiency: Camtasia, Descript, or similar</li><li>Project Management Tool Proficiency: Notion, Asana, or similar</li><li>In-App Experience Tool Proficiency: Chameleon, Pendo, ChurnZero, or similar</li><li>Exceptional ability to understand and document technical concepts and processes.</li><li>Strong written and verbal communication skills with the ability to convey complex information clearly in fluent English.</li><li>A keen eye for detail, consistency, and accuracy.</li><li>Experience collaborating with subject matter experts</li><li>Ability to proactively identify and apply AI solutions to streamline day-to-day work and elevate the quality, consistency, and impact of deliverables and processes.</li><li>Adaptability to the rapidly evolving needs of our training content</li><li>Facility with CRM software and technology (software training)</li><li>Basic understanding/familiarity with web design principles</li></ul><div><strong><br>Nice to have</strong></div><ul><li>Interest in content design, accessibility, or user experience.</li><li>Experience writing API documentation or working with APIs.</li><li>Experience with SEO and/or GEO</li><li>Experience in a customer-facing role</li><li>Experience working for nonprofit organizations or SaaS</li><li>An understanding of adult learning theory and concepts</li><li>Basic understanding/familiarity with XML, JavaScript, HTML, and CSS</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

CX Enablement Specialist

<div><strong>ABOUT THE ROLE</strong></div><div>At Amazing Life, the Care Coordinator plays a critical role in delivering a high-quality, thoughtful support experience to our customers. This role goes beyond basic ticket handling — Care Coordinators are trusted problem-solvers who take ownership of customer issues, coordinate solutions across teams, and ensure customers feel supported from start to finish.</div><div><br>You will serve as a key point of contact for customers navigating the Amazing Life platform, combining strong product knowledge, clear communication, and sound judgment to resolve issues efficiently and empathetically. This role is ideal for someone who already has experience in customer support or service and is ready to operate with greater independence, consistency, and accountability.</div><div>Care Coordinators are expected to manage a steady volume of customer requests, handle moderately complex issues, and contribute to continuous improvement of our support processes and documentation.</div><div><br><strong>KEY RESPONSIBILITIES</strong></div><div><strong>Customer Care &amp; Issue Resolution</strong></div><ul><li>Serve as a first point of contact for customer inquiries via phone, email, chat, and other support channels.</li><li>Resolve a broad range of customer issues independently, including product usage questions, troubleshooting, and account-related concerns.</li><li>Apply sound judgment to assess urgency, impact, and appropriate next steps for customer issues.</li><li>Provide timely, clear, and empathetic communication that builds trust and confidence with customers.</li></ul><div><strong>Coordination &amp; Ownership</strong></div><ul><li>Own customer issues from intake through resolution, ensuring follow-through and proactive updates.</li><li>Coordinate with senior Care team members, Customer Success, Product, or Engineering when issues require escalation.</li><li>Advocate for the customer while balancing internal processes and priorities.</li><li>Identify recurring issues and surface patterns or insights to the broader team.</li></ul><div><strong>Systems, Documentation &amp; Process</strong></div><ul><li>Accurately document customer interactions, resolutions, and trends.</li><li>Maintain high standards for data quality, notes, and case tracking.</li><li>Contribute to internal knowledge bases and customer-facing help resources by suggesting improvements or drafting content.</li><li>Follow and help reinforce established SLAs, workflows, and support best practices.</li></ul><div><strong>Continuous Improvement &amp; Team Contribution</strong></div><ul><li>Stay current on platform updates, new features, and process changes.</li><li>Share learnings, best practices, and customer insights with teammates.</li><li>Provide peer support by answering questions, sharing context, and modeling strong customer care behaviors.</li><li>Actively seek feedback and coaching to continue improving effectiveness and impact.</li></ul><div><br><strong>QUALIFICATIONS</strong></div><div><strong>Required</strong></div><ul><li>2+ years of experience in customer support, customer service, care coordination, or a related customer-facing role.</li><li>Strong written and verbal communication skills, with the ability to explain issues clearly and professionally.</li><li>Demonstrated ability to manage multiple cases simultaneously while maintaining accuracy and follow-through.</li><li>Comfort working independently while knowing when to escalate or ask for support.</li><li>Experience using CRM or support platforms (e.g., Salesforce, HubSpot, Zendesk, or similar).</li><li>Comfortable learning and quickly becoming proficient in a variety of software platforms and internal tools.</li></ul><div><strong>Preferred</strong></div><ul><li>Experience supporting a SaaS product or technology platform.</li><li>Familiarity with nonprofit, education, or faith-based organizations.</li><li>Experience contributing to process improvements or documentation.</li></ul><div><br><strong>WHAT SUCCESS LOOKS LIKE</strong></div><ul><li>Customers receive timely, accurate, and empathetic support.</li><li>Issues are owned through resolution with minimal handoffs.</li><li>Customer feedback and satisfaction scores consistently meet or exceed expectations.</li><li>Support cases are well-documented and easy for others to understand or pick up if needed.</li><li>The Care Coordinator is viewed as a reliable, knowledgeable contributor to the team.</li></ul><div><br><strong>WHAT YOU'LL BRING</strong></div><div>Customer Empathy — You genuinely care about helping people and take pride in resolving issues well. Ownership Mentality — You don't just pass problems along — you see them through. Attention to Detail — You document clearly and follow processes with consistency. Problem-Solving Skills — You enjoy figuring things out and navigating ambiguity. Growth Orientation — You want to continue developing your skills and expanding your impact.</div><div><br><strong>WHY JOIN AMAZING LIFE?</strong></div><div>Amazing Life is a mission-driven organization committed to serving churches and families through thoughtful technology and care. We believe excellent customer care requires empathy, accountability, and continuous learning — and we invest in people who want to grow while doing meaningful work.</div><div>If you're looking for a role where your judgment matters, your voice is valued, and your work directly impacts customer trust, we'd love to meet you.</div>

Care Coordinator

<div><strong>Job Description<br></strong><br></div><div>Differential &amp; Apollos is looking for someone who loves guiding customers, bringing clarity to complexity, and ensuring meaningful work gets delivered. This role is for someone who thrives at the intersection of project management, relationship management, and product strategy.<br><br></div><div>We are looking for someone to join a growing team of people who are proactive and passionate about making their customers successful through <strong>strong project ownership, delivery coordination, and clear communication</strong>. This person enjoys working closely with customers, guiding them through onboarding and ongoing initiatives, answering questions, and ensuring work is clearly scoped, tracked, and delivered.<br><br></div><div>You’ll serve as the primary point of contact for customer accounts, owning the execution of onboarding and post-onboarding work while partnering closely with Sales and internal teams. You’ll lead delivery across customer initiatives, manage timelines and expectations, and ensure customers experience clarity, momentum, and value from our products.<br><br></div><div>At Differential, we design, develop, support, and commercialize great digital products. Our process aims to create original digital products and services that innovate and reshape companies and organizations.&nbsp;<br><br></div><div>Above all, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or words on a wall—it’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider thoughtful, driven people for this position.<br><br></div><div>Our mission statement, core values, benefits, and more can be found at <a href="http://handbook.differential.com/">handbook.differential.com</a>.<br><br></div><div>One of our core ventures and focus for this role is our <a href="https://apollos.app/">Apollos line of business,</a> a technology and content platform built for churches. Apollos helps people build healthy spiritual habits and stay connected to their church communities through customizable mobile, web and TV apps. With features like reading plans, media libraries, messaging and donation tools, Apollos enables churches to deliver a unified, high quality digital experience across platforms. Our clients span churches of all sizes, and your work will have a direct impact on how they serve their communities.<br><br></div><div><strong><br>Job requirements<br></strong><br></div><div><strong>What you can expect to do:<br></strong><br></div><ul><li>Own the planning, coordination, and execution of customer post-onboarding initiatives</li><li>Define scope, timelines, milestones, and success criteria to ensure work is delivered on time and with clarity</li><li>Serve as the primary point of contact for customer accounts post-sale, building relationships grounded in trust and execution</li><li>Partner closely with Sales during handoffs to ensure customer goals and expectations are clearly documented and carried through onboarding</li><li>Develop deep product expertise and apply platform capabilities to solve customer challenges</li><li>Guide customers in sequencing initiatives and utilizing product features to maximize long-term value</li><li>Coordinate cross-functionally with Support, Product Management, and Engineering to ensure customer needs are understood and addressed</li><li>Support customer retention and renewal conversations by ensuring consistent progress and measurable value</li><li>Foster collaboration among customers through roundtables or shared learning opportunities</li></ul><div><br></div><div><strong><br>What we’re after:</strong></div><ul><li>Passion for building authentic, trust-based relationships with customers</li><li>3+ years of experience managing customer accounts in a SaaS environment</li><li>Demonstrated ability to manage multiple projects, timelines, and deliverables simultaneously</li><li>Strong technical aptitude with experience supporting SaaS implementations or integrations</li><li>Experience working in a fast-paced startup or growth-stage environment</li><li>Clear, confident written and verbal communication skills (including on-camera presence)</li><li>Ability to articulate digital strategy and connect product capabilities to customer goals</li><li>Strong organizational instincts — you enjoy being “in the details” and keeping work moving</li><li>A customer-first mindset with the ability to advocate effectively across teams</li><li>Curiosity and desire to deeply understand the Apollos platfor,</li></ul><div><strong><br>Responsibilities of this position include:<br></strong><br></div><ul><li>Maintaining consistent communication rhythms with customers (1:1 meetings, roundtables, updates, etc.)</li><li>Ensuring customers are actively utilizing the Apollos platform and realizing measurable value</li><li>Driving strong customer health outcomes, including NPS and retention metrics</li><li>Delivering onboarding and ongoing initiatives that are clearly scoped, tracked, and well-communicated</li><li>Balancing multiple accounts and priorities while maintaining execution excellence</li><li>Operating comfortably in ambiguity and proactively identifying the next best action</li><li>Representing the voice of the customer internally to influence prioritization and delivery<br><br></li></ul><div><strong>Differential employees are those who:<br></strong><br></div><ul><li>Communicate effectively with teammates</li><li>Are self-motivated</li><li>Learn quickly and relentlessly</li><li>Are curious about technology and the impact it can make on the world</li><li>Enjoy taking ownership and responsibility for their work</li><li>Enjoy collaborating with others on solving meaningful problems</li></ul><div><br></div><h3><strong>About Differential</strong></h3><div>Differential is growing! Yep, it turns out clients like us :) Our team of designers, developers, jokesters, and all around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but our team spans across the country. In addition to only choosing the best group of people to work around, we are also very picky about the types of clients we’ll work with. In line with our mission to rapidly unlock value for good people with meaningful ideas, we partner with forward-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse range of products like transforming retail with Adidas, helping Lexmark innovate cross-industry, streamlining the sales process with Big Ass Fans, to multi-platform mobile apps for large audiences with Crossroads Church.<br><br></div><div>We hire great, trustworthy people so that we can optimize for a free &amp; flexible culture.</div>

Customer Success Specialist - Account Management

<div>For more than 60 years, Tyndale has helped readers discover the life-giving truths of God’s Word. Today we’re one of the largest independently owned Christian publishers in the world. Though our business has grown, our mission remains the same: to open God’s Word to as many as possible in language they can relate to and understand.</div><div>&nbsp;</div><div>Are you a technically curious problem-solver who enjoys helping others succeed? As an ERP Application Support Analyst – JD Edwards, you’ll provide day-to-day support for JDE and other critical business applications that enable Tyndale’s mission. This role is ideal for someone early in their ERP career who wants to deepen their JDE expertise while supporting business-critical processes in a collaborative, purpose-driven environment.</div><div><br></div><div>You’ll work closely with IT leaders, system administrators, and business users to troubleshoot issues, improve workflows, and ensure our systems run smoothly—so our teams can focus on advancing the gospel through meaningful content.</div><div><br></div><div><strong>What You'll Do</strong></div><div>&nbsp;</div><div><strong>User &amp; Application Support</strong></div><ul><li>Serve as a frontline support resource for JD Edwards users, resolving access, navigation, and basic configuration issues</li><li>Perform password resets, role changes, and security request intake</li><li>Troubleshoot application errors, workflow challenges, and printing issues</li><li>Support onboarding and training for new system users<br>&nbsp;</li></ul><div><strong>Advanced Support &amp; Troubleshooting</strong></div><ul><li>Analyze application errors, UBE failures, and system logs</li><li>Reproduce issues in non-production environments and document root causes</li><li>Assist with basic Orchestrator and integration troubleshooting</li><li>Perform controlled data corrections under system administrator guidance</li><li>Resolve stuck or incomplete transactions (orders, receipts, vouchers, etc.)<br>&nbsp;</li></ul><div><strong>Documentation, Training &amp; Testing</strong></div><ul><li>Create and maintain SOPs, user guides, and “how-to” documentation</li><li>Provide 1-on-1 or small-group training sessions</li><li>Assist with testing bug fixes, enhancements, and regression scenarios</li><li>Validate system behavior after updates or changes<br>&nbsp;</li></ul><div><strong>Collaboration &amp; Communication</strong></div><ul><li>Partner closely with the JDE System Administrator, developers, and IT leadership</li><li>Prepare clear, well-documented escalations when needed</li><li>Participate in support standups and prioritization discussions</li></ul><div><br></div><div><strong>Skills and Qualifications Needed</strong></div><ul><li>1–3 years of experience supporting JD Edwards or another ERP system</li><li>Foundational understanding of Finance, Procurement, Inventory, Sales, or Operations</li><li>Strong troubleshooting, documentation, and analytical skills</li><li>Clear, professional communication and a customer-service mindset</li><li>A collaborative approach that values teamwork and partnership</li><li>Experience with JDE Orchestrator, EDI, or integrations</li><li>Familiarity with JDE logs, UBEs, and processing options</li><li>Experience creating SOPs, training guides, or knowledge-base articles</li></ul><div><br></div><div>We want to hear more about you and why you are interested in Tyndale and this role, so we highly recommend including a cover letter.</div><div><br></div><div>Tyndale has been repeatedly certified as a Best Christian Workplace. Learn more about us and what we believe at www.tyndale.com/our-mission.</div><div><br></div><div>The hiring range for this position is <strong>$65k to $75k annually</strong>. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors. A summary of Tyndale’s comprehensive benefits is: https://www.tyndale.com/careers/.&nbsp;</div>

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