<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

CX Systems Administrator

<div><strong>Role Overview <br></strong>Templar Media is looking for a Social Media &amp; Community Manager to help grow and engage our audiences across our studio brand and upcoming game <em>Gate Zero</em>. This is a full time, on site, hands-on, multi-disciplinary role that blends social media, community management, content creation, and light marketing coordination.<br><br></div><div>You’ll help shape how our studio shows up online; building awareness, growing our community, supporting backers, and turning development updates into engaging stories across platforms.<br><br></div><div><strong>What You'll Do<br></strong><br></div><div>Social Media &amp; Content Growth</div><ul><li>Manage and grow social media channels and follower count with consistent posting</li><li>Create, schedule, and publish engaging content across platforms</li><li>Monitor channels daily and engage with comments and community interactions</li><li>Maintain accurate and up-to-date social media profiles</li><li>Repurpose dev updates and newsletters into social content</li><li>Set and monitor progress for social media channels growth goals</li></ul><div><br>Community Management (Discord &amp; Backers)</div><ul><li>Manage and grow an active Discord community</li><li>Support and evolve existing community strategy</li><li>Coordinate and support volunteer moderators/community helpers</li><li>Engage with Kickstarter and Indiegogo backers</li><li>Manage backer communications (emails and inbox support)</li><li>Help coordinate delivery of backer rewards (credits, in-game items, digital rewards, etc.)</li></ul><div><br>Newsletters &amp; Communications</div><ul><li>Write and send monthly dev logs / newsletters</li><li>Translate development progress into clear, engaging updates for the community</li><li>Maintain consistent communication with backers and supporters</li></ul><div><br>Studio &amp; Website Content</div><ul><li>Keep website content accurate and up to date</li><li>Create content that supports studio visibility and talent attraction</li><li>Share updates that highlight Templar Media’s work and culture</li></ul><div><br>Marketing &amp; Production Support</div><ul><li>Help coordinate content production during major marketing campaigns</li><li>Organize and track social/media production schedules</li><li>Collaborate with internal teams and external partners on content rollout</li></ul><div><br>Events &amp; Additional Support</div><ul><li>Support the team at trade shows, conventions, and exhibitions</li><li>Assist with content capture and community engagement at events</li><li>Monitor and support Google Ad campaigns as needed</li></ul><div><br>Content Creation</div><ul><li>Create and edit video content for social media as well as utilize software and tools that can generate and share short form video content and clips from longer form content.</li><li>Support light creative production (graphics, clips, promotional content)</li><li>Work with external creators and partners when needed</li></ul><div><br><strong>About You:</strong></div><ul><li>Experience in social media management, community management, content creation, or a combination of all three</li><li>Strong communication skills and comfort writing for public-facing channels</li><li>Highly organized and able to manage multiple ongoing priorities</li><li>Comfortable engaging with online communities (including Discord)</li><li>Self-directed, adaptable, and comfortable in a fast-moving environment</li></ul><div><br><strong>Nice to Have:</strong></div><ul><li>Interest in or familiarity with faith-based storytelling or Christian audiences</li><li>Personally enjoy and play video games</li><li>Experience in gaming communities or indie game development</li><li>Basic video editing or content production skills</li><li>Experience working with volunteers or community moderators</li></ul><div><br><strong>Why Join Us:</strong></div><div>This is a key role in shaping how our studio and games connect with the world. You’ll have ownership across community, content, and communication helping build and grow an engaged audience around <em>Gate Zero</em> and Templar Media<br><br></div><div><strong>Details:</strong></div><div>Full Time&nbsp;<br>On Site (Alpharetta Georgia)<br><br></div><div><strong>About Us</strong><br>As an independent developer and publisher, Templar develops the games that we want, on our own schedule. We are actively staffing up for both in-house game development and supporting published titles. Templar provides a professional yet non-corporate environment where every team member’s input and collaboration matters. Based in Alpharetta, GA just north of Atlanta, Templar is in the perfect area for those that enjoy sunny weather and a relatively low cost of living.</div>

Social Media & Community Manager

<div><strong>About Us</strong></div><div>Come Near is a group of people moved to raise the public conversation about Jesus. They create, curate, and connect people to authentic Jesus stories and experiences. Most widely recognized is the group’s “He Gets Us” campaign, which invites people to reconsider Jesus and has reached millions of Americans since launching in 2021. To learn more, visit comenear.org.</div><div><br></div><div><strong><em>This role is required to sign the organization’s Statement of Faith.</em></strong></div><div><br></div><div><strong>Position Summary</strong></div><div>Come Near is hiring a <strong>Community Manager</strong> to help people have honest and thoughtful interactions with He Gets Us across social platforms and digital communities. The ideal candidate understands the internet as a real place where people ask questions, disagree, raise concerns, and decide whether a conversation feels safe. That takes a strong writer. A sharp listener. Someone who remains calm under pressure. Someone who doesn’t get weird when the internet gets weird. They need to speak naturally across different platforms and emerging channels. TikTok shouldn’t sound like Instagram. Reddit shouldn’t sound like a press release. They should bring emotional maturity to real conversations and know how to spot and respond to sensitive ones. They’ll also help us learn from what we’re hearing. Comments and DMs show us what people are asking, what they’re carrying, where we have been unclear, and where more care is needed. This role also reaches beyond the screen by helping connect digital community work to real-world experiences, events, and activations.</div><div><br></div><div><strong>Essential Duties &amp; Responsibilities</strong></div><ul><li>Manage and moderate He Gets Us community spaces across social platforms and emerging channels.</li><li>Respond to comments, DMs, and community conversations with good judgment, care, and theological clarity.</li><li>Adapt tone and response style to each platform so the work feels natural wherever it shows up.</li><li>Know when to answer questions, when prayer is appropriate and welcome, and when and how to de-escalate a situation.</li><li>Recognize signals that reveal a sensitive conversation or a moment that needs more care or review.</li><li>Help community members participate in He Gets Us in ways that are honest, thoughtful, and not pressured.</li><li>Turn real community questions into useful content and clearer responses.</li><li>Surface what people are asking, misunderstanding, resisting, and responding to so the team can understand and respond.</li><li>Monitor community health and help the team understand where people feel heard, confused, dismissed, or invited.</li></ul><div><br></div><div><strong>Education &amp; Experience&nbsp;</strong></div><ul><li>5+ years of experience in community management, social media management, or audience engagement for a brand, organization, or platform</li><li>Demonstrated experience moderating and responding to public comments and direct messages across multiple social platforms, including handling sensitive or difficult conversations with care and discernment</li><li>Strong writing skills with the ability to adapt tone and voice across different platforms (TikTok, Instagram, Reddit, YouTube, Substack)</li><li>Experience working in an environment involving sensitive subject matter (healthcare, mental health, education, faith-based, or similar) where emotional intelligence and judgment are critical</li></ul><div><br></div><div><strong>Personal Attributes</strong></div><ul><li>A personal relationship with Jesus and a passion for Come Near’s mission</li><li>A heart for service, humility, and team-oriented leadership</li><li>A proactive, detail-oriented approach to planning and execution</li></ul><div><br></div><div><strong>Benefits</strong></div><ul><li>Competitive base salary</li><li>Annual performance bonus (based on organizational performance)</li><li>80% employer-paid health and wellness coverage</li><li>403(b) retirement plan with 7% employer match</li><li>Very generous PTO</li><li>Three annual company rest weeks (around July 4 and between Christmas and New Years)</li><li>Flourishing Fund stipend</li><li>Education Reimbursement stipend annually</li><li>Much more!</li></ul><div><br></div><div>So, if you're interested in joining a faith-based start-up in the nonprofit space, with a mission and a vision to see lives changed, apply today!</div>

Community Manager

<div><strong>About Nurture</strong></div><div>Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. We are growing rapidly inside Pushpay and are hiring our first dedicated Customer Success Manager to partner directly with our Head of Customer Experience. This person will help shape the scaffolding of how Nurture serves churches at scale — from onboarding through long-term relationships.</div><div><strong>&nbsp;</strong></div><div><strong>About the Role</strong></div><div>Today, one person leads onboarding, training, ongoing support, and the customer relationship across roughly 45 churches, with many more in the pipeline. This role exists to take significant ownership of that work — starting with onboarding and administrative drive — while growing into a true thought partner who can help build out the customer success function as Nurture scales. You will ride along on training trips and customer engagements early on, learning the pastoral and product context firsthand, then carry the weight of execution and process as we grow.</div><div>&nbsp;</div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><div>We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:</div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Remote</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days to start, increases with tenure and seniority.</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range: $67,500 - $76,000, depending on location.</strong></li></ul><div><br><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</em></div><div><br><strong>The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA - All other states are not in consideration for this role at this time.</strong></div><div><strong>&nbsp;</strong></div><div><strong>What You'll Do</strong></div><ul><li>Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery.</li><li>Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements.</li><li>Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches.</li><li>Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls.</li><li>Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale.</li><li>Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone.</li><li>Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience.</li></ul><div>&nbsp;</div><div><strong>Who You Are</strong></div><ul><li>Servant-Hearted. You look for ways to support the team by proactively identifying needs and stepping in to meet them, embracing a "no task is too small" mentality, and never staying siloed to a job description.</li><li>Naturally Curious. You love to learn about why and how things work. You like to spend time understanding your customer’s needs in detail, and how you can help. You look for ways to be better every day.</li><li>Strategic and process-oriented. You think in steps, structures, and systems — and bring order to chaos. You will compliment a highly relational leader by serving as a thought partner, focusing on translating strategy into systems and processes.</li><li>A driver and a closer. You do not wait to be followed up with; you carry the ball across the line and close the loop with everyone involved.</li><li>Problem Solver. You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution. You go the extra mile with a strong work ethic; self-directed and resourceful. Many would describe you as a “self- starter” or “driven”.</li><li>Adaptable and scrappy. You are comfortable in an early-stage environment where the playbook is being written in real time, and you are excited to help write it.</li><li>Credible in the room: You can confidently and humbly lead discussions with executive pastors and other church leadership.</li><li>Customer-minded with a technical aptitude. You are not a coder, but you understand technology well enough to have a meaningful conversation about CHMS integrations (Planning Center, Pushpay CCB, Rock, Salesforce) and to evolve strategy alongside a customer.</li></ul><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church. You understand how pastors think and what change management looks like in a ministry setting.</li><li>Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers.</li><li>Strong written and verbal communication; comfortable leading meetings and producing clear documentation.</li><li>Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding.</li><li>Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus.</li><li>Willingness to travel for customer trainings and team gatherings.</li></ul><div>&nbsp;</div><div><strong>What Success Looks Like</strong></div><ul><li>First 30 days: Shadow customer-facing engagements (sales calls, onboarding kickoffs, training sessions). Begin owning the administration of active onboardings. Document what you observe.</li><li>First 90 days: Independently lead onboarding execution end-to-end for new customers. Become the primary point of contact for an initial book of churches. Establish a recording-and-review habit across customer calls so we can keep improving.</li><li>First 6 months: Own the ongoing relationship and monthly check-ins for ~50 churches. Have helped codify onboarding, support, and training playbooks that the next hires can step into.</li></ul><div>&nbsp;</div><div><strong>Why This Role</strong></div><div>You will work directly with the founders and leaders of Nurture, inside the support of Pushpay. You will help build something genuinely new — a way for churches to pastor their people through technology — and you will have an unusual influence over how the customer experience function is shaped from the ground up.</div>

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