<div>Intulse is looking for the right person to join our UCaaS client service team and work alongside other amazing people serving our clients. We want to hire people who are going to be an amazing complement to our culture and team, that’s why we look for more than just the necessary skills to do a job but also for the personality and character that your new teammates will enjoy being around and that you’ll love spending time with as well. We are focused on providing world-class technology solutions that make it easier for our clients to accomplish their missions. We work in a fast-paced, team-oriented environment where we build, sell, implement and support communication solutions for our clients. If you share this passion and have the talent to join our team then we look forward to hearing from you!<br>&nbsp;</div><div><strong>Character Requirements</strong></div><ul><li>Responsibility: Innate desire to do more than what is expected</li><li>Thoroughness: Work with efficiency, completeness, and within reasonable timeframes</li><li>Dependability: Fulfillment of expectations without excessive oversight</li><li>Determination: Persistence to complete goals in spite of external influences</li><li>Flexibility: Willingness to adapt to the needs of multiple departments and respond to direction and vision of teammates</li><li>Please carefully read about our culture and core values to understand if you'll fit in our unique environment: <a href="https://intulse.com/church/about-us">https://intulse.com/church/about-us</a></li></ul><div><br><strong>Responsibilities</strong></div><ul><li>Handle escalated support tickets requiring advanced diagnosis and resolution</li><li>Act as a technical resource for team members, providing guidance on more advanced issues</li><li>Respond to client requests via phone and helpdesk software</li><li>Have a deep understanding of our system's capabilities so you can combine our features in new and creative ways to create the communication experiences that our clients desire</li></ul><div><br><strong>Schedule Requirements</strong></div><ul><li>This position will work from 11:00 AM to 8:00 PM (eastern time) Monday through Friday</li><li>We are prioritizing candidates local to our Lancaster, PA office</li><li>We work in the office a minimum of 2 days a week</li></ul><div><br><strong>Required Skills</strong></div><ul><li>Ability to communicate clearly with clients and peers especially explaining technical issues to non-technical users</li><li>Effective listener</li><li>Ability to be patient and remain calm even in stressful client situations</li><li>Strong work ethic and with personal time management</li><li>Ability to critically think through, troubleshoot, and resolve problems by reading logs and error messages</li><li>Ability to learn quickly in a self-directed environment with minimal supervision</li><li>2+ years in a technical support role (Level 1/Level 2), help desk, or MSP environment</li><li>Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, firewalls, VLANs, and basic routing/switching concepts</li></ul><div><br><strong>Bonus Skills (not required but a huge plus)</strong></div><ul><li>Any exposure to VOIP, SIP, or telephony systems (Asterisk, FreePBX, or otherwise)</li><li>Networking certifications (CompTIA Network+, Security+, CCNA)</li><li>Experience supporting a B2B software</li></ul><div><br><strong>Benefits</strong></div><ul><li>Profit sharing</li><li>Healthcare options</li><li>401K retirement plan with generous company matching</li><li>Generous PTO</li><li>Weekly company provided lunches</li><li>Work from home flexibility</li></ul><div>&nbsp;</div>

Client Service Representative Level 2 (second shift)

<h3><strong>YOUR ROLE</strong></h3><div><br></div><div>You would be the first person dedicated to building the data and automation backbone of Desiring God's Donor Partnership team — a brand-new role at the intersection of technical systems builder and warm, theologically grounded communicator. Until now, donor lifecycle intelligence and automated communications have lived across a mix of manual processes and ad-hoc workflows inside Pipedrive, limiting how consistently the team could surface the right moment to reach out and the right words to say. You would change that by architecting the systems that make Desiring God's donor relationships feel more attentive and more human at scale, not less.<br><br></div><div>Your primary focus would be building and maintaining the data infrastructure and automated communication workflows that let the Donor Partnership team spend their limited relational capacity where it matters most. On the data side, that means creating dashboards in Sigma, maintaining data hygiene across systems, and surfacing specific opportunities for partner growth, retention, or re-engagement. On the systems side, it means configuring the triggers, segments, suppression rules, and timing logic that turn those insights into a reliable, always-on layer of relational touchpoints. And because those touchpoints are only as good as their words, you would also write the warm, mission-aligned copy that carries Desiring God's voice through every automated email.<br><br></div><div>This is a new role — there's no existing process to inherit, which means real ownership over how this function gets built and meaningful room to shape it as it matures. You would report to the Director of Donor Partnership and work closely with the rest of the team and Desiring God’s Data Scientist and Director of Spreading to translate donor data into both smart systems and genuine words of gratitude.<br><br></div><div><br></div><h3><strong>RESPONSIBILITIES</strong></h3><div><br></div><div><strong>Donor Data &amp; Lifecycle Intelligence (50%): </strong>Build and maintain dashboards in Sigma, monitor and maintain data hygiene between Hub and other systems, and identify specific opportunities for partner growth, retention, or re-engagement — so no meaningful partner moment goes unnoticed and the team is always working from current, data-informed intelligence.<br><br></div><div><strong>Automation Architecture &amp; Systems (40%): </strong>Design, build, and maintain automated donor communication workflows by configuring journey logic in Customer.io — triggers, segments, suppression rules, and timing tied to the lifecycle and growth moments identified through Hub data — creating a scalable, reliable infrastructure of relational touchpoints that frees the team for high-value personal engagement.<br><br></div><div><strong>Donor Communication Copywriting (10%): </strong>Write and maintain the donor-facing email content within automated workflows, drafting warm, mission-aligned messages that reflect Desiring God's voice, theological convictions, and genuine gratitude for our partners' support.<br><br></div><div><br></div><h3><strong>WHAT WE'RE LOOKING FOR</strong></h3><div><br></div><h3>You Are</h3><div><br></div><ul><li>3–5 years of experience with CRM or marketing automation platforms (Virtuous, Salesforce, HubSpot, Customer.io, or similar).</li><li>Demonstrated ability to build automated, multi-step communication workflows — triggers, segmentation, suppression logic, and timing.</li><li>Comfort with mining data to surface actionable insight — you can build a dashboard and also know what question it should answer.</li><li>Experience with a BI or reporting tool (Sigma, Looker, Tableau, or similar) is a plus.</li><li>Strong writing skills — able to shift fluidly between technical system logic and warm, donor-facing prose.</li><li>Detail-oriented with data hygiene — comfortable owning the unglamorous work of keeping systems clean and in sync.</li><li>Excellent written and verbal communication.</li><li>Experience in a nonprofit, ministry, or donor-relations context is a plus.<br><br></li></ul><h3>You Are</h3><ul><li>A builder who's equally at home architecting a workflow and drafting the email that runs through it — you don't need a handoff between the technical and the relational.</li><li>A translator: you take raw donor data and turn it into a clear, specific opportunity someone on the team can act on.</li><li>Systems-minded — you think in triggers, segments, and edge cases, and you build things that keep working when you're not the one watching them.</li><li>A careful writer who can sound like Desiring God — warm, theologically grounded, and genuinely grateful — even when the message is automated.</li><li>Someone who treats data hygiene and quiet maintenance as real craftsmanship, not just a means to the interesting work.</li><li>A Christian genuinely moved by the mission: you see donor systems not as back-office plumbing but as a way to help real relationships between Desiring God and its partners feel seen and known.<br><br></li></ul><div><br></div><h3><strong>The Team</strong></h3><div><br></div><div>You would report to the Director of Donor Partnership and sit inside the Donor Partnership team — the group responsible for Desiring God's relationships with financial partners. This is a new role: there is no existing process or system to inherit, so you would have real ownership over how this function gets built, with meaningful room to shape the role, the tooling, and the operating rhythm as it matures. You'd work closely with the Director on workflow priorities and measurement, and coordinate as needed with Engineering and other teams on data integrations between Hub and other systems.<br><br></div><div><br></div><h3><strong>Culture</strong></h3><div><br></div><ul><li>You like building things that quietly run well — reliable systems more than one-off wins.</li><li><a href="https://www.desiringgod.org/about/core-values#humble-authenticity">Humble authenticity</a> in heart posture, working with excellence but with others on the team in humility.</li><li>Excited to dig into data and translate what you find into action, not just reports.</li><li>The ability to orient around plans and deadlines to complete work on schedule.</li><li>Able to receive feedback and critique from a team and prioritize what to incorporate.</li><li>Treasuring and embodying the truths of a <a href="https://www.desiringgod.org/topics/christian-hedonism">Christian Hedonist</a>.<br><br></li></ul><div><br></div><h3><strong>REQUIREMENTS FOR THE ROLE</strong></h3><div><br></div><ul><li>Ability to adhere to our <a href="https://www.desiringgod.org/about/affirmation-of-faith">affirmation of faith</a>.</li><li>Able to legally work in the United States without sponsorship.</li><li>Desiring God is a hybrid workplace, and this role is open to remote talent.<br><br></li></ul>

Christian Communication Jobs

Trusted by