<div><strong>Who we are</strong></div><div><br></div><div>Hallow is on a mission to help people pray. We’re the No. 1 prayer app in the world, with more than 1 billion prayers prayed across 150+ countries. We're building a product that is authentically Christian and Catholic, while at the same time a resource for anyone looking to grow deeper in a relationship with God. We believe that people are hungry for peace, and that there is no surer way to find it than by learning to sit in silence with Christ: “Come to me, all you that are weary and are carrying heavy burdens, and I will give you rest” (Mt 11:28).</div><div><br></div><div>Our goal is to build something truly great. Something that combines the beauty of the Church's spirituality with world-class product and content execution. And we need a world-class team to make it happen.</div><div><br></div><div>We launched the app in December 2018 and have been blown away with the incredible growth &amp; traction. Hallow has been downloaded more than 30 million times with over 250,000 5-star reviews. We're blessed to be backed by some of the best mission-driven investors in the world and are excited to build out the team to help a lot more folks grow closer to God.</div><div><br></div><div>We are a startup. We move quickly. We are small but we take big swings. Each person is responsible for making an impact. It is hard—but deeply meaningful—work. We'd be honored &amp; humbled if you'd consider joining us.</div><div><br></div><h3>What You'll Do</h3><ul><li><strong>Conduct Retention Calls:</strong> You'll be on the front lines speaking with subscribers who have expressed intent to cancel, listening carefully and using good judgment to help them find a path forward.</li><li><strong>Make Tailored Offers:</strong> Work within an approved offer framework to present the right option for each subscriber - a discount, a pause, or sometimes just a good conversation.</li><li><strong>Handle Difficult Conversations:</strong> Approach every call with empathy and patience, including conversations where a subscriber ultimately decides to leave. Every interaction reflects Hallow's care for the person, not just the outcome.</li><li><strong>Track Outcomes &amp; Surface Insights:</strong> Log every call and outcome accurately - what worked, what objections came up, and what would have changed the outcome. You'll be the person who knows best why subscribers leave, and the broader team will count on you to surface those patterns to improve the product and experience.</li><li><strong>Intercom Support &amp; QA:</strong> In-between calls, you'll also answer live chat and email messages and support the needs of our community through our Intercom customer messaging platform, while helping ensure the quality of our automations and AI agent responses.</li></ul><div><br></div><h3>What You'll Love</h3><ul><li><strong>Mission:</strong> This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that's impacting lives. One of our favorite user quotes: "I hate quoting an old, overused cliche, but I've been very lost. And I think for the first time in a while I may be found."</li><li><strong>Ownership:</strong> You'll be directly responsible for keeping people connected to their prayer life. Every save is meaningful — not just for Hallow, but for the subscriber on the other end of the call.</li><li><strong>Growth:</strong> From day 1, you'll be a part of the startup journey. Over the next year, we'll build out the team significantly, and we'll need your help to build a world-class retention function.</li><li><strong>Flexibility:</strong> HQ is in Chicago (USA); this position is remote. We're flexible on location within the United States. This role is expected to be between 30-40 hours per week depending on volume.</li><li><strong>Comp:</strong> We will pay competitive market rates for this hourly contract position.</li></ul><div><br></div><h3>What We're Looking For</h3><ul><li><strong>Passion:</strong> First &amp; foremost, we're looking for someone excited about our mission. It makes it a lot more fun :)</li><li><strong>Empathetic Communicator:</strong> You speak and write simply and warmly. You know how to meet someone where they are, you don't get flustered when someone's frustrated, and people feel heard when they talk to you.</li><li><strong>Good Judgment:</strong> You know when to offer a discount, when to push back gently, and when to let someone go gracefully — and you don't need a script to figure that out.</li><li><strong>Integrity:</strong> You care about the person on the other end of the call. You won't pressure someone into staying if it's not the right call. You're honest even when it means losing the save.</li><li><strong>Experience: </strong>3+ years of experience in customer support, retention, customer success, or a related role — ideally handling phone calls for a subscription or consumer app environment. Experience specifically handling inbound cancellation calls, retention or "save" programs is a strong plus. Native or near-native proficiency in spoken English is required. Experience with tools such as Intercom, Slack, and ClickUp and foreign language skills in Spanish, French, Italian, Portuguese, Polish, or German are also a plus.</li></ul><div><br></div><div>We're a small team and we care deeply about each new hire, so sometimes it can take us a while to get through the hiring process for these roles. Apologies in advance for any delays. We'll do our best to keep you updated throughout the process, and we really appreciate your patience and understanding as we work through everything.</div><div><br></div><div>We are honored that you'd consider joining the team and look forward to connecting with you.</div>

Customer Support Retention Specialist

<h3>Family First is seeking a highly organized, proactive program operations specialist to support the chief marketing and program officer (CMPO) and the organization’s broader program ecosystem. This is a behind-the-scenes role with front-row impact. The person in this seat keeps the engine running smoothly so the CMPO and program teams can focus on what they do best. This individual is equally at home participating in a brainstorming session, building a Monday.com dashboard, tracking down a contractor deliverable, or vetting a potential influencer partner. This team member will bring order to complexity, communicate with clarity, and act without waiting to be asked. Trustworthiness and a genuine desire to serve programs are invaluable for this role. The program operations specialist reports directly to the CMPO.</h3><div><strong><br>Key Responsibilities<br></strong><br></div><h3>Communication &amp; Time</h3><ul><li>Manage the CMPO’s calendar with precision and good judgment—assessing priorities, resolving conflicts, and ensuring every meeting has a clear purpose and is well prepared.</li><li>Monitor Monday.com and Slack on behalf of the CMPO, flagging emergencies and routing urgent items so nothing time-sensitive falls through the cracks.</li><li>Design presentations in Canva on behalf of the CMPO for internal leadership, external partners, and program initiatives.</li></ul><h3>Project Collaboration</h3><ul><li>Create clarity and momentum for program projects and meetings by building timelines, agendas, and task lists so the right people always have the right information in advance.</li><li>Attend key meetings, review AI notes and tasks for accuracy, convert meeting outcomes into Monday.com tasks, and follow up to ensure accountability.</li><li>Build, maintain, and continuously improve Monday.com dashboards that give the CMPO and program teams real-time visibility into priorities, progress, and bottlenecks.</li></ul><h3>Contractors &amp; Influencers</h3><ul><li>Vet potential contractors and serve as the primary point of contact for program contractors by managing communication, timelines, billing, and deliverable tracking.</li><li>Research potential influencer partners across platforms by evaluating reach, engagement, values alignment, and audience fit; maintain accurate CRM records covering communication history and campaign timelines.</li><li>Research exploratory initiatives for the CMPO.</li></ul><div><strong><br>Qualifications &amp; Experience<br></strong><br></div><h3>Education</h3><ul><li>Bachelor’s degree required; communications, marketing, business, or nonprofit management preferred</li></ul><h3>Experience</h3><ul><li>3–5 years of experience in operations, project coordination, executive support, or program management</li><li>Demonstrated track record of managing multiple projects, vendors, or contractors simultaneously</li></ul><h3>Skills &amp; Competencies</h3><ul><li>Proficiency in Monday.com, Slack, Canva, Microsoft Office/Google Workspace, and AI productivity tools</li><li>Strong written communication skills—clear, concise, and built to move people to action</li><li>Exceptional organizational skills and attention to detail</li><li>Comfortable and professional managing up, across, and with external partners</li><li>Calm under pressure and adaptable in a fast-moving, growth-oriented environment</li></ul><h3>Character &amp; Cultural Fit</h3><ul><li>Genuine alignment with Family First’s mission to help people love their families well</li><li>A collaborative spirit and genuine satisfaction in helping others succeed</li></ul><div><strong><br>What We Offer<br></strong><br></div><ul><li>This position offers the opportunity to make a meaningful impact on millions of families while developing expertise across a diverse brand portfolio. You’ll work with a collaborative team that values both data-driven decision-making and creative problem-solving. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that respects work-life balance.</li></ul><div><strong><br>Location:</strong> Tampa, FL<br><br></div><div><br></div>

Program Operations Specialist

<h3><strong>Position Overview</strong></h3><div><br>We're seeking an experienced Senior Manager of Digital Advertising to lead our paid advertising strategy, marketing analytics infrastructure, and digital experience optimization across all Family First brands. Reporting to the CMO, you'll oversee digital advertising execution, provide strategic direction for our analytics function, and drive continuous improvement of our digital user experience.<br><br></div><h3><strong>Primary Responsibilities</strong></h3><div><br>You'll develop and oversee comprehensive paid digital strategies across Google Ads and Meta platforms, managing six-figure budget allocation, campaign optimization, and agency partnerships. You'll provide strategic oversight for Family First's marketing analytics function, working with the analytics team to set measurement priorities, define frameworks, and translate insights into strategic recommendations for leadership. You'll also lead digital experience optimization efforts, collaborating with web development teams on conversion rate improvement, testing roadmaps, and ensuring alignment between acquisition channels and on-site experience. This senior leadership role requires both strategic thinking and hands-on involvement in campaign execution.<br><br></div><h3><strong>Required Qualifications</strong></h3><ul><li>7-10 years of progressive digital marketing experience with expertise in paid advertising, analytics, and conversion optimization</li><li>Proven track record managing six-figure advertising budgets across Google Ads and Meta platforms with measurable ROI improvement</li><li>Strong proficiency in Google Analytics 4 and marketing analytics with ability to interpret data and guide strategic decisions</li><li>Demonstrated ability to lead cross-functional initiatives, manage agency relationships, and influence stakeholders</li><li>Excellent communication skills with ability to present complex insights to executive leadership</li></ul><h3><strong>Preferred Qualifications</strong></h3><ul><li>Experience in nonprofit sector or mission-driven organizations</li><li>Previous people management or team leadership experience</li><li>Google Ads and Meta Blueprint certifications</li><li>Background in user experience optimization and A/B testing methodologies</li></ul><h3><strong>What We Offer</strong></h3><div><br>This senior leadership position offers the opportunity to shape digital advertising strategy for an organization impacting millions of families. We offer competitive nonprofit compensation, comprehensive benefits, and a supportive work environment that values both strategic innovation and work-life balance.<br><br></div><div><br></div>

Senior Manager, Digital Advertising

<div><strong>POSITION TITLE:</strong> Project Manager, YLG 4 Communications&nbsp;<br><br></div><div><strong>DEPARTMENT:</strong> Communications<br><br></div><div><strong>EMPLOYMENT TYPE:</strong> Part-time, approximately 20 hours per week<br><strong>CONTRACT DURATION:</strong> Fixed-term contract ending April 2027<br><br></div><div><strong>POSITION SUMMARY</strong>&nbsp;<br><br></div><div>As Project Manager for YLG 4 Communications, you will play a critical role in planning, coordinating, and executing communication workflows for the Fourth Younger Leaders Gathering (YLG 4). This role is focused on ensuring that all communication outputs—across internal coordination and external engagement—are delivered with clarity, consistency, and excellence.<br><br></div><div>You will manage the day-to-day execution of communication workflows, including email communication, content production, print coordination, and collaboration with internal teams and external service providers. You will help ensure that messaging, materials, and assets are delivered on time and aligned with the Lausanne Movement’s mission.<br><br></div><div>Working closely with the Director of Engagement and the wider communications team, you will provide structure, organisation, and dependable follow-through across all YLG 4 communication initiatives.<br><br></div><div><strong>REPORTS TO:</strong> Director of Engagement<br><br></div><div><strong>WORKS CLOSELY WITH:</strong> Communications Department Team, Shared Services Contractors, Younger Leaders Team</div><div><br></div><div><strong>FUNCTIONS AND RESPONSIBILITIES<br></strong><br></div><h3>Project Coordination and Scheduling</h3><ul><li>Coordinate and track all YLG 4-related communication department projects from intake to delivery.</li><li>Ensure timelines are clear, realistic, and consistently met across internal and external contributors.</li><li>Maintain visibility of priorities, dependencies, and milestones leading up to and during the gathering.<br><br></li></ul><h3>Workflow and Process Management</h3><ul><li>Establish and manage clear workflows for internal communications, external communications, and content production.</li><li>Ensure all contributors understand requirements, timelines, and approval processes.</li><li>Support efficient movement of deliverables from concept through production and distribution.<br><br></li></ul><h3>Internal and External Communication Alignment</h3><ul><li>Ensure consistency in messaging, timing, and delivery across all communication channels.</li><li>Support the integration of communication department plans into the broader YLG 4 project timeline.<br><br></li></ul><h3>Print Production and Asset Delivery</h3><ul><li>Oversee the planning, production, and delivery of all printed materials for YLG 4 (eg. participant materials, signage).</li><li>Coordinate timelines, specifications, and approvals for print deliverables.</li><li>Ensure quality control and alignment with Lausanne brand and editorial standards.<br><br></li></ul><h3>Contractor and Service Provider Coordination</h3><ul><li>Manage relationships with external vendors, including designers, printers, translators, and other service providers related to YLG 4.</li><li>Oversee onboarding, briefs, timelines, and delivery expectations.</li><li>Ensure timely and high-quality execution of outsourced work.<br><br></li></ul><h3>Content and Asset Tracking</h3><ul><li>Track all communication assets, including written content, design files, and print materials.</li><li>Maintain organised systems for storage, naming, and accessibility of assets.</li><li>Ensure version control and clarity across teams.<br><br></li></ul><h3>Quality and Brand Alignment</h3><ul><li>Conduct quality checks to ensure materials align with Lausanne’s brand, tone, and editorial guidelines.</li><li>Identify inconsistencies or gaps and facilitate timely resolution.<br><br></li></ul><h3>Process Improvement</h3><ul><li>Identify workflow inefficiencies and recommend practical improvements.</li><li>Help implement tools, templates, and documentation to strengthen team effectiveness.<br><br></li></ul><h3>Internal Communication and Reporting</h3><ul><li>Provide regular updates on project status, risks, and timelines.</li><li>Ensure key stakeholders are informed and aligned throughout all phases of the project.<br><br></li></ul><div><strong>POSITION REQUIREMENTS&nbsp;<br></strong><br></div><div><strong>Professional</strong></div><ul><li>Bachelor’s degree in Communications, Project Management, Marketing, or related field (or equivalent experience).</li><li>Proficiency in communications tools and platforms, including project management systems and analytics software; familiarity with content management systems (Wordpress, MailChimp, etc.) is a plus.</li><li>Able to manage and work efficiently within multiple projects simultaneously.</li><li>Excellent interpersonal and leadership skills, high initiative, reliability, self-motivation, self-management, and strong alignment with the organization's mission and values.</li><li>Demonstrated experience managing multiple projects, ideally in a communications, event or creative environment.</li><li>Strong organizational skills and attention to detail.</li><li>Excellent communication skills and the ability to coordinate across multiple teams.</li><li>Ability to work independently, manage priorities, and maintain strong follow-through.</li><li>Alignment with the Lausanne Movement’s mission and values.</li></ul><div><br></div><div><strong>Spiritual&nbsp;</strong></div><ul><li>Follower of Jesus Christ</li><li>Affirmation of The Lausanne Covenant (<a href="http://www.lausanne.org/covenant">www.lausanne.org/covenant</a>)</li><li>Ability to interact sensitivity with people from diverse Christian theological perspectives within the global Body of Christ, under the common commitment of The Lausanne Covenant.</li><li>Embraces the spirit of Lausanne described as a spirit of humility, friendship, study, prayer, partnership, and hope.</li></ul><div><br></div><div><strong>COMPENSATION:</strong> Payment will be arranged based on competencies and responsibilities and will be decided on an individual basis. Lausanne does not have direct employees so, the payment will be contract work with a business vendor or the prospective contractor will be employed through one of our partner organizations.</div><div><br></div><div><strong>LOCATION: </strong>Remote working arrangement, with required availability at different times of the day for periodic calls with staff around the world. This position may require some international travel (10-15 nights per year).&nbsp;</div><div><br></div><div><strong>CONTACT:</strong> Sandra Kunze, Director of Engagement, by email at <a href="mailto:communications@lausanne.org">communications@lausanne.org</a>&nbsp;</div><div><br></div><div><strong>ABOUT THE LAUSANNE MOVEMENT<br></strong><br></div><div>Founded in 1974 following the First International Congress on World Evangelization, the Lausanne Movement has been serving the global church for nearly 50 years.<br><br></div><div>Lausanne has a global leadership team of nearly 300 global mission experts, practitioners, and professionals who are committed to accelerating global mission toward a vision of the gospel for every person, disciple-making churches for every people and place, Christlike leaders for every church and sector, and kingdom impact in every sphere of society.</div>

Project Manager

<div><strong>About the Team</strong></div><div>The Sales team at Subsplash is all about driving revenue and growing relationships with prospects and clients. We are constantly striving to find ways to connect with clients and fill their needs through our product, and communicate the value of what we offer. The Sales Team is a high-energy, Friday think-tanking, relationship-based, enthusiastic team with clear goals and incentives linked to team and company success. Sales likes a little healthy competition now and then, both on <em>and</em> off the spikeball court.&nbsp;</div><div><br><strong>About The Role</strong></div><div>As a Sales Development Representative, you will report to the Sales Manager. The SDR role is focused on generating new business for Subsplash through sourcing and identifying organizations that will benefit from Subsplash services, building rapport with the gatekeepers, connecting with decision makers to set up meetings with the Sr. Reps, and demonstrating the value that Subsplash can deliver by helping them achieve their goals. Your primary objective is to focus on the best opportunities available to Subsplash in order to maximize MRR (Monthly Recurring Revenue) by generating and qualifying new leads for Sr. Reps.<br><br>The SDRs are a part of a growing team of people who are part super-sleuth, part bloodhound, part evangelist. Together, they find success for Subsplash and our clients by fostering relationships with prospects, identifying market trends and what success looks like for each organization, and partnering with them to reach their goals and make more fans of Subsplash.</div><div><br><strong>Compensation</strong></div><div>The base salary for this role is $40k/yr, with an average first year on-target-earnings (OTE) ranging from $50,000 - 60,000/yr.</div><div><br><strong>Top Priorities In Year 1&nbsp;</strong></div><ul><li>Represent Subsplash’s products and services, starting with a comprehensive understanding. of the platform and leading to consumer research to identify how our solutions meet needs.</li><li>Generate leads and build relationships by nurturing warm prospects and finding new potential sales outlets.</li><li>Manage and maintain a pipeline of interested prospects and engage Sr. Representatives for next steps.</li><li>Identify best practices to refine the company’s lead generation playbook.</li><li>Become an integral part of our revenue growth strategy.&nbsp;</li></ul><div><br><strong>Your Priorities</strong></div><ul><li>Utilize Salesforce, cold calling, and email to generate and source new sales opportunities.&nbsp;</li><li>Engage with curiosity utilizing the discovery strengths needed for a complete solutions pitch.</li><li>Pipeline management, through customized outreach strategies.&nbsp;</li><li>Identify prospect’s needs and note them in Salesforce for demo purposes after the lead hand-off.</li><li>Build relationships with prospects to qualify leads as sales opportunities.</li><li>Demonstrate being an introductory expert on Subsplash Platforms and services.&nbsp;</li><li>Set up meetings or calls with (prospective) customers and Sr. Representatives.</li><li>Report to the Sales Manager with weekly, monthly, and quarterly results.</li><li>Effectively use provided technology, and account information to generate interest from prospects.</li><li>Assess prospect needs and present appropriate solutions.</li><li>Convert prospects into warm leads by scheduling a demo call with Sr. Representatives.&nbsp;</li><li>Participate in team‐building and company‐growth activities.</li><li>Manage and track customer and transactional information in a CRM system.</li></ul><div><br><strong>Qualifications</strong></div><ul><li>A desire to learn and develop sales skills within the tech industry.&nbsp;</li><li>Demonstrates drive for humility, innovation, and excellence.&nbsp;</li><li>Motivation for sales and commitment to team mission.</li><li>Strong oral and written communication skills.</li><li>An active listener, influencing people with solutions tailored to their needs.</li><li>Passionate about creating friends out of strangers. Creating fans of you and Subsplash.&nbsp;</li><li>Knowledgeable and enthusiastic about the technology industry.</li><li>Resilience in a high energy environment.&nbsp;</li><li>Exhibit technical savviness.&nbsp;</li><li>Knowledge of church staff roles and dynamics is a plus.</li><li>Strong desire and ability to move up within a sales organization.</li></ul><div>&nbsp;</div><div><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not <strong>currently</strong> reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br><strong>About Subsplash</strong></div><div>Subsplash—The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world, serves 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash is one of the fastest growing companies in the U.S. (Inc. 5,000 Fastest Growing Companies in 2020) and has won awards for best mobile experience, been voted one of Seattle and Austin’s best places to work multiple years in a row, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, our passion is to equip churches to make a lasting impact in our world. Our team of 20+ mission-driven people who are committed to our core values of humility, innovation, and excellence has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.&nbsp;</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div>

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