<div><strong>Position Summary</strong></div><div><br>As a Technical Support Engineer (Tier 2) on the Payments Team at Virtuous, you play a critical role in delivering high-quality support to our customers while serving as a key escalation point for payment processing, online giving, and reconciliation issues. You will develop deep expertise across Virtuous CRM+ and Raise, diagnose complex technical and workflow challenges, and partner closely with Engineering and Customer Success to drive timely, effective resolutions that protect donor trust and customer confidence.</div><div><br>This role is ideal for someone who enjoys problem-solving, thrives in ambiguity, and takes pride in balancing technical investigation with clear, empathetic customer communication especially when issues involve transactions and time-sensitive giving moments.</div><div><strong><br>Responsibilities</strong></div><ul><li>Handle escalated Tier 2 support tickets submitted via email and phone using Zendesk, with a strong focus on accuracy, ownership, and follow-through.</li><li>Troubleshoot payment processing issues end-to-end across Virtuous Giving and Raise, including failed transactions, donor checkout errors, payment method issues, webhook/notification-related failures, and discrepancies between platform and gateway outcomes.</li><li>Manage and support payment gateway integrations (such as: Stripe, Stax, <a href="http://auth.net/">Auth.net</a>, Paypal, etc..), including diagnosing configuration issues, validating credentials and connectivity, understanding gateway-specific behaviors, and identifying when issues originate in Virtuous vs. the gateway.</li><li>Investigate and resolve reconciliation issues, including settlement timing, payouts, refunds, chargebacks, and mismatched transaction records ensuring accurate reporting and customer confidence.</li><li>Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT.</li><li>Troubleshoot complex, non-standard issues by reproducing problems, analyzing data, and identifying root causes.</li><li>Investigate and validate potential product defects, document findings clearly, and collaborate with Engineering through Jira to drive resolution.</li><li>Collect logs, account data, and environmental details to identify patterns, edge cases, or systemic issues.</li><li>Propose creative and practical solutions or workarounds to help customers accomplish their goals—even when the product isn’t behaving as expected.</li><li>Manage customer expectations by providing timely updates, setting clear next steps, and communicating technical details in an understandable way.</li><li>Work closely with Customer Success to support customer health, retention, and overall experience.</li><li>Adapt to evolving responsibilities and priorities in a fast-paced, growing SaaS environment.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>2+ years of experience in B2B SaaS Technical Support in a Tier 2 (or equivalent escalation-focused) role.</li><li>Hands-on experience supporting CRM platforms or complex SaaS applications, ideally involving payments, donations, or reconciliation workflows.</li><li>Experience collaborating with Engineering teams using tools like Jira.</li><li>Experience using ticketing systems such as Zendesk, Intercom, or Freshdesk.</li><li>Familiarity with payment processors such as Stripe, Stax, <a href="http://authorize.net/">Authorize.net</a>, PayPal, or similar platforms.</li><li>Strong analytical and troubleshooting skills, with the ability to test use cases and isolate issues methodically.</li><li>Comfort working with data, reports, and spreadsheets to support investigations.</li><li>Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users.</li><li>Strong organizational skills and the ability to manage multiple priorities simultaneously.</li><li>A growth mindset and desire to continually improve both personally and professionally.</li><li>A sense of ownership, professionalism, and humor—you take your work seriously without taking yourself too seriously.</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>General working knowledge of APIs, HTML, and CSS for troubleshooting and investigation.</li><li>Familiarity with donor giving flows, reconciliation, or financial reporting workflows.</li><li>Experience with investigating potentially fraudulent card spinning activity</li><li>Experience with adding/adjusting cloudflare firewall settings/rules to block undesirable traffic</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br><strong>About Us</strong></div><div>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul>

Technical Support Engineer (Tier 2) - Payments Team

<div>Do you love the Catholic Church, have a passion for digital marketing, and want to be a part of an amazing team?</div><div>eCatholic is growing and we’re looking for the next great candidate to join our 100% remote team. We’ve got a great Catholic culture and a fun working environment! If you aren't a team player and don’t like to “bring it” everyday, you won’t fit in here.</div><div><br></div><div><strong>WHAT YOU'LL BE DOING</strong></div><div><br>Key responsibilities for this role:</div><ul><li>Contribute to our overall lead generation strategy with a focus on measurable outcomes</li><li>Own inbound marketing assets such as blogs, landing pages, lead magnets, and other lead capture experiences</li><li>Write and build email campaigns, website copy, and basic content offers that educate and convert</li><li>Help plan, promote, and run marketing webinars, including pre-event promotion and post-event follow up</li><li>Monitor website and blog performance with conversion in mind and suggest improvements</li><li>Partner closely with Sales so that campaigns, MQLs, and SQLs stay aligned with real opportunities</li><li>Track lead performance and optimize funnels, content, and messaging based on data</li><li>Occasionally present or moderate in webinars or virtual events when needed</li></ul><div><br>If you have experience with social media or paid ads, that is a plus, not a requirement.</div><div><br><strong>WHAT WE'RE LOOKING FOR</strong></div><div><br>Below is the list of qualifications we are looking for in the ideal candidate.</div><div><br><br></div><div><strong>Got to have these:</strong></div><div><br></div><ul><li>You are a marketer who cares about results, not just activity. You enjoy building campaigns that actually move numbers and you are comfortable owning a target.</li><li>Have 3–5 years of experience in lead generation or digital marketing, ideally in SaaS or a similar B2B environment</li><li>Understand inbound marketing, buyer journeys, and how to move a contact from curious to qualified</li><li>Write clearly and persuasively, and you like creating content that converts</li><li>Are comfortable working with sales and talking about pipeline, MQLs, and SQLs</li><li>Enjoy testing, learning, and improving rather than running the same play forever</li><li>Care about serving the Church and are curious about the real needs of parishes, dioceses, schools, and ministries</li></ul><div><br></div><div><strong>Your success will be measured primarily by:</strong></div><ul><li>Growth in the volume and quality of Marketing Qualified Leads</li><li>Conversion from MQL to SQL, and ultimately to closed deals</li><li>Ongoing improvement in funnel performance and campaign-driven revenue</li></ul><div><br></div><div><strong>Non-negotiables&nbsp;</strong></div><div><br></div><div>At eCatholic, skills matter, but character decides long term success. We are looking for someone who is:</div><ul><li><strong>Mission driven.</strong> You care about helping the Church and see marketing as a way to serve people, not just hit numbers.</li><li><strong>Hungry to grow.</strong> You take ownership, look for ways to improve, and are not afraid to be held accountable for results.</li><li><strong>Humble and collaborative.</strong> You listen well, ask questions, and work easily with sales, product, and leadership.</li><li><strong>Creative.</strong> You think outside the box when it comes to lead gen and are looking to convert visitors to eCatholic.com by creating value for them.</li><li><strong>Rooted in integrity. </strong>You are honest with data, with teammates, and with yourself. No spinning results.</li><li><strong>Clear and kind. </strong>You communicate directly and respectfully, whether in writing or in a meeting.</li></ul><div><br></div><div><strong>INTERVIEW PROCESS</strong></div><div><br></div><ul><li><strong>Short video introduction</strong><ul><li>You send us a 3–5 minute video that covers who you are, what drives you, and what makes you different as a marketer.</li></ul></li><li><strong>Conversation and work samples</strong><ul><li>We review your resume and any portfolio or campaign examples you wish to share. Then we have a structured interview to walk through specific campaigns you have run, what you owned, and what results you delivered.</li></ul></li><li><strong>Practical exercise</strong><ul><li>Finalists complete a small, time-boxed exercise. For example, outlining a simple lead funnel for a specific eCatholic product or drafting copy for a landing page and follow up email. We care about how you think and how you communicate.</li></ul></li></ul><div><br><strong>WHO SHOULD NOT APPLY</strong></div><div><br>If you are looking for a "J-O-B" to punch a clock and collect a check, this opportunity is not for you.</div><div><br><strong>BENEFITS AND LOCATION</strong></div><div><br>This role is a full-time position with salary (commensurate to the responsibilities of the role and<br>qualifications of the candidate), includes 401k match, health, dental, vision, paid time off, holidays, and retirement benefits.</div><div><br></div><div>eCatholic is a remote company with team members spread out around the country. We are a multi-time member of the Texas A&amp;M Aggie 100, recognizing the 100 fastest-growing, Aggie-owned companies in the world.</div>

Lead Generation Specialist

<div><strong>Get Involved!<br></strong><br></div><div>Samaritans Purse is seeking a <strong>Finance Software Delivery Manager</strong> to join our <strong>Information Technology</strong> department, working <strong>remotely</strong>. In this role, you will partner closely with business stakeholders in Finance and other functional areas to manage, prioritize, and deliver technology solutions that support their goals and objectives. You will provide high-level strategic and project oversight for finance systems and applications, ensuring maximum uptime, strong performance, and a high standard of customer service. By aligning technology delivery with business needs, you will help teams work more effectively and support mission-critical operations. Come and use your gifts daily to help advance the Gospel!</div><div>&nbsp;</div><div><strong>A day in the life of a Finance Software Delivery Manager:&nbsp;</strong></div><div>At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>In the role of <strong>Finance Software Delivery Manager,</strong> you will have the opportunity to:&nbsp;</div><ul><li>Maintain your personal relationship with Jesus Christ and be an effective witness for Him.</li><li>Provide high-level day-to-day support and maintenance for Oracle PeopleSoft Financials, Supply Chain Management (FSCM), Billing, Resource Management, and other applications to ensure maximum uptime, high performance, and excellent customer service.</li><li>Offer innovative technologies, solution ideas, and potential business process improvements to drive efficiencies and meet business needs.</li><li>Provide technical directions to Financial Systems developers on existing and new interfaces.</li><li>Utilize experience with Finance enterprise applications to lead upgrades, enhancements, and operational support procedures.</li><li>Manage a team of Financial Business Systems Analysts responsible for the improvement and support of Samaritans Purse enterprise applications.</li><li>Liaise between the Information Technology department and the user community.</li><li>Meet regularly with users to track open issues and facilitate the effective use of software applications.</li><li>Lead Finance Systems project management in the selection, rollout, and improvement of Enterprise Level Finance Systems.</li><li>Coordinate the testing of Finance based technology-related projects.</li><li>Liaise between developers, network managers, Help Desk, and software support on IT department operations.</li><li>All other duties as assigned.</li></ul><div><br></div><div><strong>Qualifications &amp; Experience</strong>:&nbsp;</div><ul><li>Bachelor's degree with a major in Information Technology, Information Systems, or related field, and/or at least ten (10+) years of related experience.<ul><li>A relevant combination of education and experience will be considered.</li></ul></li><li>Comprehensive knowledge of Oracle PeopleSoft Financials and Supply Chain Management (FSCM), along with a strong understanding of current finance systems and supporting technologies.</li><li>Comprehensive knowledge of business systems analysis and the software development lifecycle, including effective user interface design, system configuration, user training, and troubleshooting across enterprise finance applications.</li><li>12 credit hours of college-level Biblical Studies (required); if not already completed, opportunity to meet and complete requirement is available upon hire.</li></ul><div><br><strong>Job Location:</strong> Remote</div><div><strong>Type:</strong> Full-Time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div>&nbsp;</div><div><strong>Benefits:</strong></div><ul><li>On-site Medical Clinic (staff and dependents)&nbsp;</li><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave&nbsp;</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul>

Explore Top Christian Jobs

Trusted by