<div>We are seeking a reliable and proactive Help Desk Support Specialist to support our team of approximately 75 employees, composed of hybrid and fully remote staff. This role is responsible for ensuring smooth IT operations by providing support for the office network with occasional on-site visits and remote assistance for distributed team members. Key responsibilities include maintaining the office network, supporting workstations and conference room technology, resolving day-to-day technical issues, and assisting in the implementation of security protocols and best practices.</div><div><br></div><div><strong>Functions and Responsibilities</strong></div><div><br></div><ul><li>Act as the first point of contact for all IT support requests from both in-office and remote employees.</li><li>Provide technical support to in-office staff, including but not limited to troubleshooting issues with computers, printers, VoIP phones, and conference room A/V systems.</li><li>Deliver remote technical support for offsite employees by resolving software, connectivity, and hardware-related issues.</li><li>Monitor and maintain office networking infrastructure (Wi-Fi, switches, cabling) to ensure reliable connectivity.</li><li>Set up and configure hardware and user accounts for new hires.</li><li>Manage and document support tickets in a timely and organized manner.</li><li>Manage efficient and thorough on-boarding and off-boarding processes.</li><li>Assist with device inventory tracking, procurement, and asset lifecycle management.</li><li>Ensure remote staff have secure, efficient access to necessary systems and tools.</li><li>Collaborate with external vendors for specialized support or equipment servicing.</li><li>Promote IT best practices and provide informal training or guidance to end users.</li><li>Support the implementation of company security strategies, including:<ul><li>Enforcing multi-factor authentication (MFA) and strong password policies.</li><li>Ensuring endpoint protection and security updates are properly deployed.</li><li>Assisting with user access reviews and permission audits.- Educating users on phishing risks and secure computing practices.</li></ul></li></ul><div><br>Other duties may be added to support product and engineering teams as needed, for example, project management or software testing.</div><div><br></div><div><strong>Requirements</strong></div><div>&nbsp;</div><ul><li>At least 2 years of experience in an IT support or help desk role, supporting both local and remote users</li><li>Proficiency with Google Workspace, Microsoft 365, and collaboration tools such as Monday, Zoom, and Slack</li><li>Experience with help desk ticketing systems (e.g., Zendesk, Monday is preferred)</li><li>Knowledge of remote desktop tools (e.g., TeamViewer, AnyDesk, or built-in OS tools) is preferred</li><li>Familiarity with networking concepts, including IP addressing, Wi-Fi setup, and VPNs</li><li>Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar)</li><li>Awareness of cybersecurity practices, especially for remote work environments is preferred</li><li>Strong troubleshooting skills for printers, workstations, and A/V conferencing systems</li><li>Excellent verbal and written communication skills</li><li>Highly organized and able to manage multiple priorities and support requests</li><li>Team-focused attitude with a strong sense of ownership and urgency</li></ul><div><br></div><div><strong>Employment Details</strong></div><ul><li>CT headquarters are located in Wheaton, Illinois</li><li>Work Location: Fully remote with occasional travel</li><li>Type: Full time, 37.5 hour workweek</li><li>Classification: Salaried, Exempt FLSA status</li><li>Benefits: CT offers a comprehensive benefits package - check out our careers page to learn more</li></ul><div><br></div><div><em>Exact compensation may vary based on experience, skills, and location.&nbsp;</em></div><div><strong>Salary Description</strong></div><div>Annual Salary Range: $60,000 - $65,000</div>

IT Help Desk and Network Support Specialist

<div>Providing essential services to field staff and volunteers. Offering this support frees field staff for direct ministry with kids, optimizes financial contributions, and ensures careful stewardship of the mission's assets (both tangible and intangible).</div><div><br>Young Life requires​ all employees to sign a Statement of Faith. We recommend you read this statement before applying​ for any position.</div><div><br>Essential Prerequisites for all staff members (from Young Life’s Bylaws – Article VII):</div><div>“Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the Gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.”</div><div><br><strong>Essential Tasks &amp; Responsibilities</strong></div><div><em>Leadership &amp; Strategy</em></div><ul><li>Develop, maintain, and communicate a clear multi-year technology strategy aligned to organizational goals for a global ministry</li><li>Serve as a thought partner to the COO, CEO, and Executive Team, translating mission objectives into actionable technology and product plans</li><li>Integrate technology vision into the broader enterprise architecture and planning efforts</li><li>Cultivate and steward relationships with technology-minded donors, connecting their passion for innovation with Young Life’s missional needs</li></ul><div><br><em>Organizational Development</em></div><ul><li>Foster a globally minded technology culture that balances standardization with flexibility to meet the distinct needs of Young Life’s ministries around the world, including 6,500+ staff and 40+ physical properties</li><li>Structure and resource technology teams for scale and effectiveness, including Corporate IT, Product Development, and Production Operations</li><li>Evaluate and manage team capacity, implementing strategies to reduce cognitive load and expand capabilities for future growth</li><li>Sets appropriate annual goals and monitors progress of key staff</li><li>Prepares the technical department’s annual operating budget, monitors department’s performance on a monthly basis, and maintains an on-going forecast for year-end projections</li></ul><div><br><em>Operational Excellence</em></div><ul><li>Define, measure, and improve service levels for critical systems (e.g. 99.95% uptime), and develop incident management procedures with clear accountability, response protocols, and performance metrics</li><li>Build and operationalize a scalable security, risk, and compliance program (e.g., ISO 27001 readiness) tailored to the complexities of a global ministry, ensuring resilient systems across diverse infrastructures and regulatory environments</li><li>Develop and execute a roadmap to reduce redundant platforms</li><li>Lead business continuity planning and execution by developing strategies to mitigate risks that could disrupt technology access, including geopolitical events, natural disasters, and regulatory changes.</li><li>Conduct regular vendor and partner reviews to ensure alignment with strategy and cost-effectiveness</li><li>Ensure consistent communication and rollout execution around changes implemented at the global, department, and intra-team levels</li><li>Design and scale a global technology practice that fuels Young Life’s mission in 110+ countries and serves the unique needs of staff, volunteers, donors, and alumni worldwide</li></ul><div><br><em>Talent Development</em></div><ul><li>Attract, equip, and inspire high-performing teams through thoughtful recruitment and integration of leaders and specialists who elevate organizational capacity</li><li>Foster a culture of learning, mentoring and continuous improvement that honors and develops the dedication of existing staff</li><li>Design and lead structured growth programs to coach managers and empower talent to thrive within a mission-driven culture</li></ul><div><br><em>Faith-Based Leadership</em></div><ul><li>Demonstrate a faith-informed ethical framework for evaluating emerging technologies that align with the Mission’s theological and social values</li><li>Model Young Life’s Statement of Faith in all decisions and interactions</li><li>Foster a culture of respect, collaboration, and service consistent with Christian values</li></ul><div><br><strong>Key Qualifications</strong></div><ul><li>15+ years in senior technology leadership, ideally in global, mission-driven or nonprofit organizations</li><li>Demonstrated personal record of success in technical functions having led successful strategies and outcomes during career</li><li>Strong people development orientation – committed to mentoring, coaching, and enabling others</li><li>Deep understanding of operational practices (e.g., SLA definition, platform consolidation, security, vendor management)</li><li>Experience designing and implementing compliance frameworks (e.g., SOC 2, ISO 27001)</li><li>Excellent written and verbal communication skills; ability to communicate across functions, cultures, and with external partners</li><li>A global orientation and knowledge of strategies and trends in global strategy</li><li>Authentic alignment with Young Life’s Statement of Faith and Christian values</li></ul><div><br><strong>Leadership Competencies &amp; Personal Traits</strong></div><ul><li>A collaborative team player who will take the time to adapt and impact organizational culture within the technical team, across functions, and with the field, US &amp; International</li><li>An inspiring communicator who can articulate vision and direction to a dynamic team and serve as the connective tissue in weaving together ideas and strategies across the mission</li><li>Possesses a strong growth mindset and is able to learn from setbacks</li><li>Comfortable with ambiguity and can break it down as part of a cross-functional team</li><li>Values diversity and takes pride in cultivating an atmosphere of inclusion of various thoughts, perspectives, identities and expressions</li></ul><div><br><strong>Education/Working Conditions</strong></div><ul><li>Bachelor’s degree required; master’s degree highly preferred</li><li>May require working flexible hours, including nights and weekends</li><li>Regular travel required</li></ul><div><br><strong>Job Specific Working Conditions:</strong></div><div>The anticipated range for this position can range from $153,900 - $198,400 depending on the relevant education, experience, and location.</div>

Chief Technology Officer

<div>The expected salary range for this position is $120,230.00 - $141,263.20. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br>The senior information assurance specialist facilitates organizational accountability and integrity by leveraging deep understanding of ministry operations with technical expertise in information systems to assess the control framework around information systems. Participates in and develops audit plans and leads complex internal analysis of information systems, processes, and controls. Works independently with little direction from Information Assurance Management. Advises management on the appropriateness and adequacy of the overall control framework within the entity and makes recommendations to resolve complex process issues. At this career level, the incumbent occasionally leads or conducts major, complex audits and assessments across multiple countries. Will coordinate assurance and advisory engagements with other audit and risk teams. Creates and conducts risk assessments. May occasionally coach or oversee the work of other specialists.</div><div><br><strong>What will you do?</strong></div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.</li><li>Acts as an advocate for children. Understands and advances Christ's mandate to protect children. Raises awareness of the needs of children and takes active steps to help protect against neglect, abuse, and exploitation of children. Promotes the dignity, respect, positive treatment, potential of children in all circumstances. Encourages the involvement of others in helping children in need. Reports and appropriately supports responses to incidents of harm of children if they occur.</li><li>Plans, leads, and participates in technology audits and assessments and communicates and reports findings to operational management and executive leadership.</li><li>Assess risks that warrant attention, identifies specialized skills/resources to assess unique and complex technology solutions and processes, (e.g. new information system implementations, network control, etc.).</li><li>Applies information systems development, implementation and operational control concepts in a wide variety of technology settings and assess the exposures resulting from ineffective or missing control practices; evaluates information system results from a technical perspective.</li><li>Plans and performs audit tests and risk assessments, and provides assistance to less experienced team members to successfully complete planned assignments.</li><li>Evaluates overall results, weighing the relevancy, accuracy, and perspective of conclusions against the accumulated evidence for individual technology processes and solutions. Communicates to the recipient results; works with cross-functional teams on a variety of issues.</li><li>Completes projects within specified timeliness and calendar schedules; provides consulting services for information systems issues including development of Compassion information systems standards, policies and procedures.</li><li>May travel to Compassion project sites to participate in or lead the assessment of operational and information systems, administrative records, accountability procedures, staffing, planning, budgets, key result indicators, legal compliance and general management practices. Ensures that assessments and tests are conducted in a facilitative manner, emphasizing opportunities for training and development of ministry partner workers.</li><li>Occasionally coaches other specialists.</li><li>This role requires skills in authentication, network security, cloud services, operating systems, encryption, compliance standards, forensic and analytical mind that is required to probe and test unobvious mechanisms that lead to vulnerabilities with systems and networks, as well as an understanding of data analytics and audit management tools. The senior specialist must be able to take the knowledge and communicate with peers within the organization and internal department team management.</li></ul><div><br><strong>What do you bring?</strong></div><ul><li>Certification from a nationally or internationally recognized organization in a related field. e.g., ISACA CISA, IIA CIA, ISC2 CISSP.</li><li>Strong experience in internal IT auditing with a focus on process maturity and project execution.</li><li>Proven ability to lead and contribute to diverse initiatives such as organizational process improvement, data analysis, and audit/GRC implementations.</li><li>Strong understanding of IT systems and cloud infrastructure.</li><li>Agile software engineering experience is a plus.</li><li>Familiarity with CRM and financial accounting tools.</li></ul><div><br><strong>Why work here?</strong></div><ul><li>The mission: Join a team that is motivated to release children from poverty in Jesus’ name.</li><li>Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.</li><li>Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.</li></ul>

Sr. IT Auditor

<div>The YouVersion Staff Site Reliability Engineer is primarily responsible for ensuring the integrity, performance, reliability, and cost-effectiveness of the cloud-based infrastructure and related systems supporting the applications and platforms operated by Life.Church. This role will lead security-focused reliability efforts across our systems and platforms, ensuring our infrastructure is robust, scalable, and resilient against modern threats. The Staff SRE will also partner with cybersecurity, architecture, DevOps and software engineering teams to drive secure-by-default practices across our CI/CD pipelines, production environments, and internal tools. The Staff Site Reliability Engineer utilizes their skills to deliver technical outcomes that align with the direction of their team to further Life.Church’s mission and to reach people for Christ.</div><div><br></div><div>YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.&nbsp;</div><div><br></div><div>We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.</div><div><br><strong>What You'll Do</strong></div><ul><li>Design, implement, and maintain secure, scalable, and reliable cloud infrastructure.</li><li>Lead security initiatives related to infrastructurere liability, observability, and automation.</li><li>Partner closely with the Cybersecurity team to coordinate and support penetration testing, vulnerability assessments, and remediation efforts across cloud infrastructure and application platforms.</li><li>Build and maintain incident response and postmortem processes with a focus on security root causes.</li><li>Automate monitoring and alerting for infrastructure and application-level security anomalies.</li><li>Partner with software engineers to implement secure coding practices and infrastructure-as-code (IaC) policies.</li><li>Mentor other engineers on secure systems design, DevSecOps best practices, and incident preparedness.</li></ul><div><br><strong>Skills Needed to Succeed</strong></div><ul><li>Excellent verbal, written, and interpersonal communication skills in order to maintain relationships and partnerships.</li><li>Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely.</li><li>Clearly explain complicated and detailed processes in a concise and simple way.</li><li>Ability to self-motivate, take initiative, make independent decisions, and problem-solve.</li><li>Ability to collaborate in a team environment and work independently.</li><li>Strong leadership skills and understanding on developing and guiding others.</li><li>Deep understanding of cloud security principles (IAM, VPC design, key management, service hardening).</li><li>Proficiency in at least one programming language (e.g., Go, Python, Java).</li><li>Familiarity with container security, Kubernetes security hardening, and service mesh security.</li><li>High School Diploma or GED.</li><li>Certifications such as CISSP, ISM, OSCP, or Certified Kubernetes Security Specialist (CKS)preferred.</li><li>7+ years of related work experience in SRE, DevOps, or Platform Engineering, with a strong focus on security.</li><li>Experience implementing secure CI/CD pipelines and automated security testing tools.</li><li>Experience with system monitoring, incident response, and postmortem analysis.</li><li>Working knowledge of data privacy regulations impacting global users (e.g., GDPR, CCPA) preferred.</li><li>Experience with zero-trust networking, identity-aware proxies, or infrastructure policy-as-code preferred.</li><li>Experience with contributions to open source security or SRE tooling preferred.</li></ul><div><br></div>

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