<div><strong>About Praxis</strong></div><div>Praxis began in 2011 with a desire to support and equip Christian entrepreneurs and has grown steadily into a 25+ person, NY-centric team advancing the redemptive quests of founders, funders, and innovators motivated by their faith to address the major issues of our time. As a $12M+/year nonprofit with ambitious growth plans, we're expanding our venture-building work globally, organizing around the major issues of our time, and building media and more to activate the redemptive potential of Christians around the world. We see our team as the first carriers of the mission, building an organization that is great to work at, excellent in its craft, and redemptive in its finances as well as its programs.</div><div><br><strong>The Role</strong></div><div>This role reports to the Partner of Finance &amp; Operations at Praxis. The Director, Systems &amp; AI Solutions at Praxis is responsible for leading the strategic integration and optimization of technology—particularly AI-driven solutions—across the organization’s operations and workflows. As a tech-forward, systems and process defined non-profit, we lean heavily on technology to execute our core programs, events and processes including:</div><div><br>+ 200,000 records in our CRM &amp; Data Management tool, Airtable, and growing</div><div>+ 50 Projects in Asana and growing</div><div>+ 25 FTEs that actively utilize Slack, Gsuite, Notion and Email</div><div><br>Our team is tech-forward and deeply engaged in building, prototyping, and thoughtfully adopting AI-powered solutions across our core applications. We’re committed to learning and improving together, steadily advancing both our capabilities and our standards. We’re seeking an operational leader who brings a track record in AI and systems design, and who can help us scale up the way that we leverage technology; boosting productivity and efficiency while maintaining the quality that defines our work. The right candidate will guide and support our tech-savvy team through ongoing change, ensuring new tools are not only implemented, but truly embedded in our culture and workflows.</div><div><br><strong>Key Areas of Responsibility</strong></div><div><strong>Systems Leadership &amp; Implementation</strong></div><ul><li>Conduct internal research to find pain points in organizational systems, build out project plans, and work with the team to implement systems updates and workflow automations</li><li>Own the end-to-end design of our Airtable database infrastructure, project manage any future build-outs, and own the full change management lifecycle to ensure adoption across the organization.</li><li>Identify areas of the organization's internal operations and data that could use technology-enabled upgrades and lead implementation, with a special focus on AI solutions</li><li>Document SOPs and IT processes and create user guides to reduce support requests and improve staff self-sufficiency for tools and systems</li><li>Identify key competencies across the organization (i.e. mentor recruiting) and lead value-added ways to support team with streamlined processes and timelines</li><li>Provide first-line technical support for staff hardware, software, and network connectivity issues across Mac environments</li><li>Diagnose and resolve common IT problems including account setup for all software tools and application troubleshooting</li><li>Provide due-diligence and strategic oversight on information architecture for tools such as AirTable, Notion, and Asana</li><li>Find and supervise contractors to help implement AirTable builds and data cleanup</li><li>Research cost-effective technology solutions that align with annual budget and negotiate favorable terms for software licensing and hardware purchases</li><li>Assist with database management and reporting tools used for donor management and program evaluation</li><li>Support virtual meeting technology and remote work capabilities for distributed teams</li></ul><div><br><strong>AI Integration &amp; Strategy</strong></div><ul><li>Develop and execute an AI strategy that aligns with broader business objectives</li><li>Evaluate, select, pilot, and integrate AI-driven solutions across business processes—from automation to analytics and workflow optimization, ensuring a match with the company’s needs and infrastructure</li><li>Maintain continuous awareness of AI trends and best practices and champion adoption where it drives outcomes</li><li>Ensure seamless integration with existing digital tools, workflows, and processes</li><li>Serve as a thought leader and coach by continuously educating and training the team on best practices and real-world AI use cases</li></ul><div><br><strong>Data Maintenance &amp; Information Security</strong></div><ul><li>Evaluate User Access &amp; Permissions quarterly to ensure that the right team members have the right level of access to key tools</li><li>Lead annual data cleanup for Airtable, Dropbox, and Google Drive</li><li>Maintain inventory of IT equipment and coordinate repairs or replacements as needed</li><li>Implement and monitor basic cybersecurity policies around information security and AI usage</li><li>Ensure compliance with data protection requirements and donor privacy standards</li><li>Maintain backup systems and disaster recovery procedures to protect critical organizational data</li><li>Own provisioning and deactivation of user accounts during Onboarding &amp; Offboarding processes</li></ul><div><br><strong>Expected Competencies for the Role</strong></div><ul><li>5+ years’ experience in IT/systems leadership (including with SaaS or cloud ecosystems)</li><li>Demonstrated experience leading or implementing AI or automation solutions</li><li>Strong hands-on troubleshooting skills with a wide range of tools</li><li>Excellent communication and change management abilities</li><li>Expertise in the Praxis set of digital tools, including but not limited to Google Suite, Dropbox, Airtable, Slack, Zapier, Asana, Typeform, and Ramp</li><li>Strong attention to detail and ability to gather &amp; report on data, as well as provide second-level critical thinking to provide a holistic analysis</li><li>Crisis management capabilities with ability to maintain calm under pressure and bring clarity to ambiguous situations</li><li>Preferred: Experience in nonprofit or ministry contexts with understanding of mission-driven organizational culture</li></ul><div><br><strong>Additional Details</strong></div><div><strong>Location</strong>:&nbsp;</div><div>Strong preference for candidates able to work out of our NYC headquarters in Manhattan</div><div><strong>Travel:</strong></div><ul><li>~20 days/year or more including team meetings and events</li><li>Quarterly team meetings at NYC HQ</li><li>Annual Summit in Napa Valley, CA</li><li>All travel expenses covered by Praxis</li></ul><div><strong>Reports to: </strong>Partner, Finance &amp; Operations</div><div><br><strong>Compensation:</strong></div><ul><li>$115k - 145k based on experience and location</li><li>Comprehensive benefits including fully paid health insurance for families</li><li>5% matching 401k</li><li>Flexible vacation policy</li></ul><div><br><strong>Cultural Alignment</strong></div><div>The ideal candidate will demonstrate deep alignment with our mission to advance redemptive entrepreneurship and our organizational culture, which includes shared rhythms such as daily team prayer and a company-wide weekly Sabbath, as detailed in our Rule of Life for Redemptive Entrepreneurs. Most importantly, we're seeking a leader who combines operational excellence with a spirit of humility and service, contributing to our vision of building an organization that embodies redemptive principles in all aspects of its work.</div>

Director, Systems & AI Solutions

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We’re looking for a Product Reliability Engineer (.NET) to join our Engineering team.</div><div><br>This is a cross-functional role that lives within Engineering but works deeply embedded with our Support team. You’ll report directly to the Director of Engineering, with a dotted-line to the Director of Technical Support.</div><div><br>Your mission is to increase product reliability and support efficiency by resolving advanced customer issues or bugs, building internal tooling, and strengthening engineering-minded practices within Tier 2 Support. This role is ideal for someone who thrives at the intersection of development, diagnostics, and Technical Support.</div><div><strong><br>Responsibilities</strong></div><div><br>Primary — Resolve Complex Support Tickets</div><ul><li>You’ll be the go-to engineer for tackling tough customer issues that reach Tier 2 and require deep application or systems knowledge. This includes:</li><li>Troubleshooting complex .NET service behaviors, data anomalies, or performance bottlenecks.</li><li>Debugging support requests from Tier 2 that require engineering insight or code-level evaluation.</li><li>Drive resolution of customer reported bugs by identifying root causes and delivering targeted fixes or mitigations.</li><li>Maintaining empathy for Support and customers throughout incident response.</li><li>Willingness to join customer calls to investigate issues firsthand, build trust, and accelerate resolution.</li></ul><div><br>Secondary — Build Internal Support Tooling</div><ul><li>You’ll help our Support team move faster by creating the tools they need to solve more problems independently. You will:</li><li>Build and maintain internal diagnostics tools, dashboards, and scripts.</li><li>Create reusable utilities for inspecting customer environments and data.</li><li>Identify patterns in escalations and proactively reduce friction through automation or visibility tooling.</li></ul><div><br>Tertiary — Equip the Support Team with Engineering Thinking</div><ul><li>You’ll help foster deeper engineering knowledge within Support by:</li><li>Mentoring Tier 2 agents on technical systems, debugging practices, and tooling.</li><li>Hosting working sessions to walk through incident root causes and resolutions.</li><li>Collaborating to improve workflows, escalation paths, and the overall support-to-engineering handoff process.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>You have 5+ years of experience in software engineering with strong expertise in .NET (C#, ASP.NET Core).</li><li>You have experience in SaaS environments and a deep understanding of multi-tenant systems, APIs, and distributed application behavior.</li><li>You enjoy debugging and getting to the bottom of complex edge cases.</li><li>You have strong communication skills and love partnering with non-engineers to solve hard problems.</li><li>You’re curious and proactive—when you see recurring issues, you dig in and design a better path forward.</li><li>You’re comfortable being customer-facing—jumping on calls or helping restore trust during high-impact incidents.</li></ul><div><strong><br>Bonus Points</strong></div><ul><li>Experience with tools like Azure App Services, Azure SQL, Redis, Hangfire, Application Insights, DataDog or other observability platforms.</li><li>Experience working with Zendesk and Jira to track issues and collaborate across teams.</li><li>Prior experience in Site Reliability, Production Support, or Customer-Facing Engineering roles.</li><li>Background in nonprofit tech, CRMs, or fundraising systems.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul><div><br>We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.</div>

Product Reliability Engineer (.Net)

<h3>The Company</h3><div><br></div><div>Join the Text In Church team, a SaaS leader serving more than 10,000 churches across the US and Canada. With industry-leading retention (98.6%) and an NPS of 75+, we are trusted by church leaders to simplify communication and strengthen community.<br><br>Our work is about more than software. Every feature we build and every campaign we launch helps pastors and church leaders connect with people in meaningful ways, ensuring they feel known, noticed, and loved. This is not just about growth for growth’s sake; it is about fueling impact that touches thousands of communities every week.<br>We are a profitable, bootstrapped SaaS company with a team of 30 talented people. With proven product-market fit, multiple product lines, and significant expansion opportunities ahead, we are building the marketing engine to fuel our next wave of growth through both new customer acquisition and cross-sell and upsell adoption across our platform.<br><br>We have been recognized four consecutive years on the Inc. 5000 list of America’s Fastest-Growing Private Companies and honored multiple times as an Inc. Best Workplace. We are a mission-driven, growth-focused team helping churches flourish by revolutionizing how they connect. If you are ready to build with impact and lead with purpose, Text In Church is the place for you.<br><br></div><h3>The Position</h3><div><br></div><div>We are seeking a Head of Marketing to architect and lead the growth engine that will power our next stage of scale. This is a high-impact leadership role where you will own the Visitor → Lead → Trial funnel and report directly to the Director of Growth.</div><div><br></div><div>In the short-term, you will step into a proven SaaS platform with strong retention and multiple product lines. Long-term, you will design and lead the strategy that expands our marketing-sourced trials, improves funnel efficiency, and drives expansion revenue across our platform.</div><div><br></div><div>This is a rare opportunity to combine world-class SaaS marketing with meaningful real-world impact. The strategies you build and the team you lead will not only drive numbers, they will also help churches thrive and people feel connected.</div><div><br></div><div>This role is based in Kansas City, Missouri. Our ideal candidate will be local and able to work from our Crossroads District office two days per week in a hybrid schedule.&nbsp;</div><div><br></div><div>For the right candidate, we are also open to a fully remote arrangement with strong alignment to CST working hours.<br><br></div><h3>Responsibilities</h3><div><br></div><div><strong>As Head of Marketing, you will:</strong></div><ul><li>Own the Reach (traffic and awareness) and Engage (lead-to-trial) functions of the funnel.</li><li>Drive measurable growth in marketing-sourced trials quarter over quarter.</li><li>​Develop and execute a playbook to scale inbound, paid, and CRO engines.</li><li>​​​Leverage AI-driven marketing tools and workflows to scale content, optimize campaigns, and enhance personalization.</li><li>​Establish a data-driven growth model with dashboards and reporting that leadership can trust.</li><li>​Recruit, lead, and develop a high-performing marketing team across content, paid media, design, web, and video.</li><li>Partner with Sales and Rev Ops to align on KPIs, CAC, LTV, and payback.</li><li>​Develop campaigns and messaging that drive cross-sell, upsell, and expansion revenue across our growing product suite.</li><li>​​​​​Translate SaaS growth best practices into strategies that resonate with church leaders (a late-adopter, trust-driven ICP).</li></ul><div><br></div><h3>Skills</h3><div><br></div><div>We are looking for a leader who brings a proven track record of scaling SaaS:</div><ul><li>Experience leading marketing teams through the growth-stage / scale-up phase.</li><li>Strong mastery of the Visitor → Lead → Trial funnel.</li><li>Deep expertise with HubSpot as the central marketing automation and CRM platform, with the ability to build, manage, and optimize campaigns end-to-end.</li><li>Competence with AI marketing tools (for example, Make/Zapier, HubSpot AI, ChatGPT Pro) for content, campaign optimization, and automation.</li><li>Proven ability to drive expansion revenue and cross-sell and upsell adoption in a SaaS business.</li><li>Data-driven operator who understands CAC, LTV, and payback math and makes decisions from evidence, not opinion.</li><li>Team builder who has recruited, coached, and scaled pods or teams.</li><li>Creative storyteller who adapts SaaS growth strategies to late-adopter, trust-based markets.</li><li>A leader motivated not just by metrics, but by the opportunity to create lasting impact for people and communities.</li><li>High-capacity operator who thrives in fast-paced, mission-driven environments.</li></ul><div><br></div><h3>Requirements</h3><div><br></div><ul><li>7+ years of SaaS marketing experience with a focus on demand generation and growth.</li><li>Proven leadership of a marketing team that delivered results in a growth-stage SaaS company.</li><li>Track record of building and executing demand gen, inbound, and funnel optimization playbooks.</li><li>Proven experience using HubSpot as the primary growth and automation tool in a SaaS environment.</li><li>Comfortable with hybrid team leadership (content, design, digital, paid, ops).</li><li>Kansas City–based or remote with strong alignment to CST time zone.</li></ul><div><br></div><h3>Benefits and Salary</h3><div><br></div><div>Text In Church offers an excellent benefits package and competitive compensation, ensuring that our team is well taken care of. Our comprehensive benefits include:</div><ul><li><strong>Compensation:</strong> $115K–$135K base salary + up to 18% performance bonus based on exceeding growth targets</li><li><strong>Retirement:</strong> 401K with company match</li><li><strong>Ownership:</strong> Profit-sharing opportunities</li><li><strong>Health: </strong>Comprehensive health, dental, and vision coverage</li><li><strong>Time Off:</strong> Paid vacation and paid holidays to recharge</li><li><strong>Meaningful Time Off: </strong>Volunteer hours and your birthday off so you can give back and celebrate</li><li><strong>Fulfillment Fridays:</strong> Extra time to rest with Summer Fridays and every 5th Friday of the month off</li><li><strong>Growth:</strong> Professional reimbursements to fuel ongoing learning</li><li><strong>Wellness:</strong> Gym allowance to support health and energy</li><li><strong>Home Support: </strong>House cleaning allowance to free up your time</li></ul><div><br><strong>Equipment</strong></div><div>We will ensure that you have the technology you need to lead effectively, including a laptop, an additional monitor, and necessary accessories.</div>

Head of Marketing

<h3><strong>Associate Product Manager</strong></h3><div>Minneapolis, MN Hybrid position <br>Salary: Base salary + bonus + equity <br><br><strong>Looking for:&nbsp;</strong></div><ul><li>&nbsp;A product manager with 1-4 years of experience with customer-facing SaaS or digital products.&nbsp;</li><li>1+ years of demonstrable experience integrating AI solutions into software experiences, such as, LLMs/GenAI. &nbsp;</li><li>1+ year of prompt engineering experience. &nbsp;</li><li>Obsessed with understanding how well-designed products can impact the ability for healthcare providers to preserve the spirit of medicine.&nbsp;</li><li>Relentlessly data-driven; able to analyze product KPIs, conduct market research, capture customer feedback, and form insights quickly to guide your decisions.&nbsp;</li><li>Empathetic and detailed analyzer of customer workflows to uncover problems and identify well thought-out solutions.&nbsp;</li><li>Exceptional collaborator with UX, engineering, and customer-facing teams.&nbsp;</li><li>Effective communication skills to drive cross-functional buy-in and alignment with various internal stakeholders as well as customers.&nbsp;</li><li>Experience with tools, techniques, and skills to move product features through all phases of the product lifecycle.&nbsp;</li><li>Decision-making and prioritization skills.&nbsp;</li><li>Proactive, detail-oriented, organized, and self-sufficient; a self-starter with ownership attitude.&nbsp;</li><li>Works quickly without sacrificing quality to find creative solutions.&nbsp;</li><li>Passionate about improving our healthcare system and disruptive innovation.&nbsp;</li><li>Excitement to work at a fast-paced, scaling organization.&nbsp;</li><li>Bachelor’s degree in business, information systems, computer science, or a related field.&nbsp;</li></ul><div><br><strong>Great to Have:</strong>&nbsp;</div><ul><li>Technical capabilities/understanding, including ML/AI.&nbsp;</li><li>Experience with B2B software products.&nbsp;</li><li>Experience with data-driven analytics.&nbsp;</li><li>Experience taking products from ideation to launch and/or optimizing existing products to drive additional value.&nbsp;</li></ul><div><br></div><div><strong>Blow Us Away: </strong></div><ul><li>Healthcare experience, specifically with provider-payer contracting.&nbsp;</li><li>Notable experience with a world-class product offering.&nbsp;</li><li>Experience with data analysis, predictive modeling, and/or data science.&nbsp;</li><li>Growth-stage company experience.&nbsp;</li></ul>

Associate Product Manager

<h3><strong>About Subsplash</strong></h3><div>Originally based in Seattle, now fully remote, Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Since being founded in 2005, we have pioneered the market with the first ever church mobile app. we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the 40 million real people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to <a href="https://www.glassdoor.com/Overview/Working-at-Subsplash-EI_IE949698.11,20.htm">Glassdoor</a> and see for yourself!</div><div><br></div><h3><strong>About the Team</strong></h3><div>We are a team of Product Managers and UX Designers who are responsible for maximizing the value delivered to our customers on the Subsplash platform. Our platform includes products like Media, Giving, Events, People, Apps, and Websites, which our customers use to create experiences for their end users. Our status as a content platform creates a unique set of challenges for our team, demanding that we keep both the client and end-user experience in mind in our designs, planning, and strategy. We focus on empathizing with our customers and their users to identify their problems and pain points and ensure that we deliver high-value, delightfully simple solutions. We fight against complexity and aim to create simple, thoughtful, and crafted experiences that solve those problems.</div><div><br></div><h3><strong>About the Role</strong></h3><div>As a Product Manager I at Subsplash, you are responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing as well as the CEO and leadership to bring experiences to life.</div><div><br>The Product Manager I also ensures that the product supports the company’s overall strategy and goals. You are responsible for helping Subsplash evaluate opportunities and determine what gets built and delivered to delight customers and users. You are tasked with helping to ensure our revenue and customers satisfaction goals re met. You will know customers and users well, become an expert on the product. Because you play a central role in your organization — always gathering valuable intelligence from various stakeholders, customers, and your market — you are in a unique position to define the success of your product. Your role as the product’s strategist and evangelist will be central to your success and the success of your products.</div><div><br></div><h3><strong>Qualifications</strong></h3><ul><li><strong>2-3 years of relevant product management experience in a SaaS environment. This means you have shipped quality software to a production environment, gauged usage / adoption, and adapted accordingly</strong></li><li>Bachelor’s Degree or equivalent experience required</li><li>Obsessed with knowing what our users and customers are doing and how they’re doing it combined with the ability to interact directly with them to learn more about them and understand their pain points</li><li>Familiarity with the use of Agile-influenced frameworks/practices (e.g. Scrum) for building SaaS products</li><li>Bias for action. Willingness to roll up the sleeves and do what is necessary to meet team goals</li><li>Strong collaborative leadership, problem-solving skills and time management, including ability to manage multiple and competing priorities simultaneously.</li><li>High attention to detail</li><li>Excellent written and verbal communication skills.</li><li>Ability to translate complex business and technical issues into actionable work for a development team</li><li>Strong analytical skills and comfortable drawing metric-based conclusions</li><li>Ability to deliver results for complex or ambiguous problems</li></ul><div><br><strong>Compensation</strong></div><ul><li>The total compensation for this role is between $100,000-120,000/yr.&nbsp;</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not currently reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits<br></strong>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, 401k Matching, Culture Building Events&nbsp;</div><div><br><em>This position is classified as Full-time/Non-Exempt and therefore is eligible for overtime pay.</em></div><div>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; Employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br><em>Subsplash is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability or genetic information.</em></div>

Product Manager I

<div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Reports to:</strong> Customer Support Manager</div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $70,000 - 80,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 401(k) with match</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About the Role</strong></div><div>The Technical Support Specialist is a mid-to-senior level role housed within our Customer Experience organization, serving as a critical bridge between our customers and Engineering team on complex technical issues. This position works closely with Engineering and will collaborate within the Support team, taking ownership of escalated cases and ensuring they are resolved with accuracy and efficiency. Key areas of ownership include data migrations, Salesforce administration, key technical support escalations, automation advocacy, and serving as an engineering project liaison. This role will receive mentorship and technical review from the Engineering team.<br><br></div><div>In the early stages, this hire will focus on addressing customer support tickets to gain a deep understanding of our platform and customer needs.</div><div><strong><br>Responsibilities</strong></div><ol><li><strong>Advanced Support Ticket Resolution:</strong> Handle complex P1 and P2 support tickets, ensuring timely resolution and escalating to management when necessary.</li><li><strong>Engineering Issue Management: </strong>Scope, document, and submit well-structured issues in GitHub for the Engineering team based on Support escalations.</li><li><strong>Data Migrations: </strong>Serve as the lead Support resource for customers using the migration tool, providing guidance and troubleshooting.</li><li><strong>Data Update Coordination: </strong>Coordinate and even write scripts (nice to have, not requirement) in GitHub issue for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Bug Investigation: </strong>Reproduce and investigate reported bugs, collaborating with Engineering to determine root causes and next steps.</li><li><strong>General Integration Support: </strong>Lead customer-facing calls and information gathering for integration and API troubleshooting.</li><li><strong>Salesforce Support: </strong>Obtain (or already hold) a Salesforce certification to assist customers with Salesforce integration issues. Current Salesforce certification preferred.</li><li><strong>Automation Advocacy: </strong>Identify opportunities for process automation and efficiency improvements, working with Engineering to implement solutions that reduce manual work and improve customer experience.</li><li><strong>Engineering Project Liaison:</strong> Serve as the primary point of contact between Customer Experience and Engineering teams for technical projects, facilitating communication, requirements gathering, and ensuring customer needs are represented in engineering decisions.</li></ol><div><strong><br>Qualifications</strong></div><ol><li>3+ years in a technical support, or engineering-adjacent role, ideally within SaaS or a similar technology environment.</li><li>SQL knowledge preferred.</li><li>Ability to scope and document technical issues clearly for engineering teams.</li><li>Familiarity with GitHub issue tracking.</li><li>Experience troubleshooting integrations and APIs.</li><li>Knowledge of digital marketing technology (GA4/GTM, etc)</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>Salesforce Administrator certification (or willingness to obtain within first 6 months).</li></ol><div><strong><br>Requirements</strong></div><ul><li>SQL: 1 - 3 years</li><li>GitHub Issue Tracking: 1 - 3 years</li><li>API Troubleshooting: 2 - 4 years</li><li>Problem-solving: Good - Excellent</li><li>Communication: Good - Excellent</li></ul><div><strong><br>Nice to Have</strong></div><ul><li>Salesforce Administration: 1 - 2 years</li><li>Scripting: 1 - 2 years</li><li>Technical Documentation: Good - Excellent</li></ul><div><strong><br>About Us</strong></div><div>We started Anedot in 2010 and now are launching a major payment processing and finance product aimed at empowering organizations through innovation, scalability, and world-class user experiences. This is a greenfield project, offering you the chance to make foundational architectural decisions and have a significant impact on a highly visible and transformative platform. We are a low-meeting and little bureaucracy organization - we don’t have time for that.<br><br></div><div><strong><br>What Success Looks Like</strong></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days: </strong>You are proficient in handling P1/P2 tickets, creating engineering issues, and handling basic integration troubleshooting.</li><li><strong>6 Months: </strong>You are independently managing migration requests, leading integration troubleshooting calls, and writing scripts for data updates.</li><li><strong>12 Months: </strong>You have reduced turnaround time for complex tickets and escalations, improved communication workflows between Support and Engineering, and are actively contributing to automation initiatives.</li><li><strong>Ongoing: </strong>You serve as the go-to technical expert for the Support team, consistently improving processes, and enabling faster resolutions for our customers.</li></ul><div><strong><br>Hiring Process</strong></div><ol><li>Fill out a job Application (whether direct or via recruiter)</li><li>Initial Interview</li><li>Technical Questionnaire</li><li>Video interview with our Founder and CEO. Before this meeting we'll send an optional Clifton StrengthsFinder access code.</li></ol><div><br><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

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