<div><strong>IT Administrator 100%, EFS Office</strong></div><div><br></div><div>We are a small IT team in Uppsala looking for a new colleague who fits well into our unpretentious, solution-oriented team and is committed to EFS's vision. In this role, you will maintain and develop our IT environment so that all EFS staff have the right conditions and tools for their work.</div><div><br></div><div><strong>About the role and who we are looking for</strong></div><div><br></div><div>You will work closely with us. We are looking for a practitioner who enjoys hands-on, operational work. We welcome candidates early in their career who are eager to develop. Adaptability and growth potential matter more to us than years of experience. This is an opportunity to build professional skills across many IT areas while also developing project management competence. We will offer active coaching and support.</div><div><br></div><div><strong>Requirements</strong></div><div><br></div><div>You have education or equivalent knowledge in:</div><div><br></div><ul><li><strong>Windows and Mac administration:</strong> install, set up, and manage computers in both environments</li><li><strong>Service and support:</strong> supporting staff with everything from minor everyday issues to complex technical challenges</li><li><strong>Networking and security:</strong> basic understanding of how networks work, firewalls, and security principles; able to handle basic network settings</li><li><strong>Independence and initiative:</strong> experience taking an assigned task and driving it forward without needing every step explained</li><li><strong>Language skills:</strong> English is an internal working language of our department, so you must communicate fluently in both Swedish and English, spoken and written</li></ul><div><br></div><div><strong>Qualifications</strong></div><div><br></div><ul><li>Experience with or strong interest in Linux and open source</li><li>Willingness to learn all aspects of project management in an IT context (planning, risk management, communication)</li></ul><div><br>Personal suitability is weighted heavily in this recruitment.</div><div><br></div><div><strong>Scope:</strong> Full-time, 100%</div><div><br></div><div><strong>Start date:</strong> Immediately or by agreement</div><div><br></div><div><strong>Other details:</strong> Permanent position with a 6-month probationary period. Located at our head office in Uppsala. Terms governed by Arbetsgivaralliansen's collective agreement for faith communities and ecumenical organizations.</div>

IT Administrator

<h3><strong>About Subsplash</strong></h3><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br></div><h3>About the Team</h3><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget.</div><div><br></div><h3>About the Role</h3><div>The IT Support Engineer is a high-impact role designed to bridge the gap between technical execution and strategic IT operations. Reporting to the Sr. Director of Risk, Compliance &amp; IT, your goal is twofold: provide expert Tier 3 support and, more importantly, pioneer the automated solutions that eliminate recurring issues. You will be the problem-solver who looks at our 4,000+ annual tickets as data points to automate out of existence, rather than just tickets to solve. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm, and this role embodies these qualities and serves as a model for the team.</div><div><br></div><h3><strong>Compensation</strong></h3><ul><li>The total compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br></div><h3><strong>Hours</strong></h3><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br></div><h3><strong>Essential Functions of This Role:</strong></h3><div><strong>1. Systemic Automation &amp; Scaling</strong></div><ul><li><strong>Identity Lifecycle Management:</strong> Lead the administration of <strong>Okta</strong> and <strong>Google Workspace</strong>. Architect automated provisioning/deprovisioning workflows to ensure security and a "Day 1 ready" onboarding experience.</li><li><strong>Zero-Touch Deployment:</strong> Own the <strong>Jamf Pro/Intune</strong> environment to maintain a Zero-Touch hardware lifecycle, ensuring devices ship directly to users and configure themselves without manual IT intervention.</li><li><strong>Workflow Automation (iPaaS):</strong> Identify and implement automation opportunities using tools like <strong>Zapier or Workato</strong> to bridge gaps between HRIS, Identity, and Communication platforms.</li><li><strong>Ticket Deflection:</strong> Proactively identify ticket clusters and implement technical solutions, such as AI-powered Slack bots or API-based scripts, to increase ticket deflection and empower user self-service.</li><li><strong>Endpoint Health:</strong> Manage the deployment and health of our security stack via MDM. Act as the internal point of contact for our <strong>MDR provider</strong>, assisting in the remediation of flagged endpoint vulnerabilities.</li></ul><div><br><strong>2. Advanced Support &amp; Shift Ownership</strong></div><ul><li><strong>PT Operational Coverage:</strong> Provide dedicated IT support and oversight during Pacific Time business hours, ensuring consistent service levels for our remote workforce after the ET team concludes their day.</li><li><strong>Advanced Technical Resolution:</strong> Serve as a lead technical resource for intricate software, hardware, and SaaS connectivity challenges, utilizing deep diagnostics to find permanent solutions for remote users.</li><li><strong>Virtual Asset Management:</strong> Oversee the remote hardware lifecycle and vendor relationships, ensuring hardware procurement and shipping processes are efficient and within budget.</li><li><strong>Digital "Concierge" Support:</strong> Provide high-energy, delightful technical support via Slack, web, and remote-access tools, maintaining a strong connection with a distributed team.</li></ul><div><br><strong>3. Documentation &amp; Mentorship</strong></div><ul><li><strong>Standardization:</strong> Develop the source of truth for IT processes. Create technical documentation and SOPs that ensure operational consistency across all time zones.</li><li><strong>End-User Empowerment: </strong>Design and deliver remote training programs that teach users how to leverage our tech stack effectively, reducing "how-to" inquiries and empowering self-reliance.</li></ul><div><br></div><h3><strong>Required Education and Experience:</strong></h3><ul><li><strong>Experience:</strong> 5+ years of progressive IT experience, with a focus on supporting fully remote or distributed teams.</li><li><strong>Identity Management:</strong> Deep hands-on experience with <strong>Okta</strong> (IdM/SSO) in a production environment.</li><li><strong>MDM Expertise:</strong> Proficiency in <strong>Jamf Pro</strong> or <strong>Microsoft Intune</strong> for remote endpoint management.</li><li><strong>AI &amp; Automation:</strong> Demonstrated ability to use <strong>AI tools</strong> (e.g., ChatGPT, Copilot, or specialized IT bots) to streamline workflows and a proficiency in scripting (<strong>Bash or Python</strong>) to eliminate repetitive tasks.</li><li><strong>Technical Breadth:</strong> Expert-level support for <strong>macOS</strong> and <strong>Google Workspace</strong>; comfortable supporting Windows as needed.</li></ul><div><br></div><h3><strong>Desired Qualifications:</strong></h3><ul><li><strong>Advanced Certifications:</strong> <strong>Jamf Pro (300 or higher)</strong>, <strong>Okta Certified Administrator</strong>, or specialized security certifications (e.g., <strong>SC-300</strong>, <strong>GCW</strong>).</li><li><strong>Infrastructure as Code &amp; Logic:</strong> Familiarity with automation logic or low-code platforms (e.g., <strong>Workato, Zapier, Rewatch, or Tines</strong>) to create "self-healing" IT workflows.</li><li><strong>Implementation:</strong> Hands-on experience deploying or tuning <strong>AI-powered service desk tools</strong> (e.g., Rovo, Gemini, or specialized LLM-based integrations) to drive ticket deflection.</li><li><strong>Security Frameworks:</strong> Practical knowledge of <strong>SOC2, ISO 27001, or NIST</strong> standards, specifically regarding how IT operations support remote-first compliance.</li></ul><div><br></div><h3><strong>Location</strong></h3><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div><br>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.<br><br>We are not sponsoring relocation for this role so unfortunately, if you do not <strong>currently </strong>reside in one of these states, we are unable to consider your application.</div><h3><br><strong>Benefits</strong></h3><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div>

IT Support Engineer

<div><strong>About Techless<br></strong><br></div><div>At Techless, we are on a mission to destroy digital addiction, restore relationships, and live life fully. If you can align with this, keep reading!<br><br>We are looking for an enthusiastic Developer to join the dynamic team at Techless. If you are ready to roll up your sleeves to work towards taking Techless to the next level, then this may be the job for you. At Techless we lead people to live fully with healthy technology.</div><div><strong><br>Key Responsibilities<br></strong><br></div><div>Your primary focus will be the development of an Android custom ROM and applications and their integration with back-end APIs. You will be the central hub between the founder, customers, designers, and developers working on different layers of the project infrastructure. Commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.</div><div><strong><br>Job Skills<br></strong><br></div><ul><li>Technical development, unit testing and debugging skills</li><li>Strong organizational, communication, interpersonal skills</li><li>Must demonstrate the ability to develop exploratory android and ios applications and features from scratch and improve on existing apps</li><li>Ability to manage, audit, and write high-quality code</li><li>Act as the final authority on QC, ensuring a seamless customer experience</li><li>Collaborate with Product Manager and UX Designers</li><li>Collaborate with in person and remote team members to uphold and improve standards, code quality, and toolsets</li></ul><div><strong><br>Requirements<br></strong><br></div><ul><li>Full-time position (minimum of 35 hours per week)</li><li>5+ years extensive experience in engineering</li><li>A passion for working in and managing a fast-paced, collaborative environment</li><li>Understanding of cross platform development - iOS, web &amp; Android</li><li>Strong understanding of integrating with back-end data architecture</li><li>Understanding of the full mobile development life cycle</li><li>Experience with setting up and deploying staging/production environments</li><li>Ability to translate business requirements and data into technical requirements and code</li></ul><div><strong><br>Compensation &amp; Benefits<br></strong><br></div><div>$80-$140K total compensation which includes equity and quarterly bonus potential.<br><br><strong>To Apply<br></strong><br>Please submit a casual 2-minute video introducing yourself and explaining your interest in the role (webcam-style, no production needed). Include your resume, video link (unprotected), and cover letter to the email below.</div>

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