<div><strong>Description</strong></div><div>As Christianity Today’s (CT) <strong>Director of Social &amp; Digital Media Strategy</strong>, you will play a pivotal role in driving the growth and impact of CT’s social media presence, expanding the reach of podcasts and video-first content, and exploring innovative channels to engage new audiences. Keeping a close connection with the Christian creator space, the Director will keep a pulse on emerging strategies, cultural trends, and the broader content environment. Collaborating closely with the CT Media and Editorial teams, this role will be a key member of the marketing team with a focus on growing audience awareness, engagement and acquisition. &nbsp;</div><div><br></div><ol><li><strong>Lead Multimedia Strategy and Execution:</strong> Develop and oversee CT’s podcast, video and social media strategy across the organization, aligning it with marketing objectives and exploring new platforms to increase audience awareness, engagement, and acquisition.</li><li><strong>Grow CT Media Audiences:</strong> Partner with the CT Media team to expand the reach of podcasts and video content, defining priorities for content creation, strategic direction, and implementation of campaigns that drive awareness, audience growth and monetization opportunities.</li><li><strong>Engage with the Christian Creator Space: </strong>Build relationships with Christian thought leaders and faith-adjacent content creators, monitor cultural trends, and leverage insights to inform strategies and partnerships.</li><li><strong>Collaborate and Innovate:</strong> Work cross-functionally with Marketing, Media, and Editorial teams to create cohesive messaging, test new ideas, and drive platform growth using data-driven insights.</li><li><strong>Monitor Trends and Measure Impact:</strong> Stay ahead of technology, podcast growth and social media trends, evaluate performance metrics, and adapt strategies to ensure measurable, scalable results that align with organizational goals.</li></ol><div><br><strong>Salary Description</strong></div><div>Annual Salary Range: $80,000 - $85,000</div><div><br><strong>Requirements</strong></div><div><br></div><div>The ideal candidate is a self-driven, strategic thinker with a passion for Christian audiences through innovative social media and multimedia strategies. You are deeply connected to the Christian creator space, possess a collaborative mindset, and thrive in a fast-paced, mission-driven environment.</div><div><br></div><div><strong>Qualifications</strong></div><ul><li>Minimum 5-7 years of experience in social media strategy, multimedia marketing, or related roles with proven success in audience growth</li><li>Experience with podcasts and other multimedia platforms, driving engagement and audience development</li><li>Strong understanding of the Christian creator space, including influencers, cultural trends and audience development</li><li>Data-driven mindset with experience analyzing campaign performance and optimizing strategies</li><li>Exceptional communication skills and ability to collaborate across teams</li><li>Experience managing influencer relationships is a plus</li></ul><div><br></div><div><strong>Essential Traits</strong></div><ul><li><strong>Spiritual Maturity</strong> – You strive to represent Christ in all you do, aiming to give God the glory for every success and relying on Him to overcome challenges.&nbsp;</li><li><strong>Entrepreneurial </strong>– You take initiative, embrace the unknown, and seek innovative solutions to create meaningful impact.</li><li><strong>Self-Motivated</strong> – You have a consistent drive to achieve your personal and professional goals.&nbsp;</li><li><strong>Culturally Engaged</strong> – Keen awareness of trends and voices shaping the Christian content landscape.&nbsp;</li><li><strong>Results-Oriented </strong>– Passionate about delivering measurable outcomes aligned with organizational goals.&nbsp;</li><li><strong>Humility </strong>– You are coachable, acknowledging your own strengths and weaknesses, and willing to accept feedback and adapt accordingly.</li></ul><div>&nbsp;</div><div><strong>Additional Information</strong></div><div><br></div><div><strong>Benefits</strong></div><ul><li>Christianity Today offers a comprehensive benefits package</li><li>Check out our careers page to learn more</li></ul><div><strong>Employment Details</strong></div><ul><li>CT headquarters are located in Wheaton, Illinois</li><li>Work Location: Fully Remote, some travel may be required&nbsp;</li><li>Type: Full Time, 37.5 hour workweek</li><li>Classification: Salaried, Exempt FLSA status</li></ul><div><em>Exact compensation may vary based on experience, skills, and location.</em></div>

Director of Social & Digital Media Strategy

<div>As a Social Media Manager at 24-7 Prayer USA, you’ll lead content creation for our social platforms, engaging audiences with inspiring stories, prayer resources, and movement updates. Working closely with our Creative team, you’ll write compelling posts, manage community interactions, and develop campaigns that mobilize people to pray and take action. From writing captions to producing reels, you’ll ensure our online presence is vibrant and authentic. See role detail at link below.<br>‍<br>Type: Freelance<br>Location: Remote, US-Based<br>Hours: 5-8/wkly<br>Compensation: $25/hr</div>

Freelance Social Media Manager

<div><strong>Scope:&nbsp; </strong>We are seeking a Christ-loving, data-driven and results-oriented Digital Marketing Manager to oversee, implement, track and optimize our client-facing digital marketing campaigns across all digital channels. As a key member of the Virtual Care System team, you will play a critical role in orchestrating the smooth delivery of effective and efficient client services and broadening our client outreach efforts.&nbsp; This role will work collaboratively with the marketing team, tech team, and vendors OR internal and external stakeholders to launch campaigns on time and on budget.&nbsp;<br><br></div><div><strong>Reports To:&nbsp; </strong>Executive Director &nbsp;<br><br></div><div><strong>Location: </strong>Remote<br><br></div><div><strong>A Little About Us:</strong> PreBorn! is a national grant-maker exclusively for pregnancy clinics across the U.S. (and a few beyond)!&nbsp; We empower clinics through providing training, consultation, and equipment to help rescue babies from abortion and bring mothers and their families to the saving knowledge of Christ. &nbsp;</div><div><br></div><div>We are a Christ-centered and Christ-directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a diverse family with people from all different backgrounds united through our love for Christ and our love for life. &nbsp;</div><div><br></div><div><strong>Character Qualities:</strong> &nbsp;</div><ul><li>Strategic, Critical Thinker</li><li>Creative, Innovative Problem Solver</li><li>Collaborative</li><li>Flexible &amp; Adaptable</li><li>Resourceful and Data-Driven</li><li>Forward-thinking</li><li>Tactful&nbsp;</li></ul><div><br><strong>Qualifications and Experience:</strong></div><ul><li>Personal, growing relationship with Jesus Christ.&nbsp;</li><li>Agreement with and adherence to PreBorn!’s Statement of Faith and Code of Christian Conduct.</li><li>Willingness to intercede before God for the ministry of PreBorn!. Fidelity to the biblical, evangelical growing lifestyle, and 100% pro-life.</li><li>Maturity in spiritual warfare and passion for the Gospel of Jesus Christ.</li><li>Bachelor’s degree in marketing or other related fields (preferred).&nbsp;</li><li>Minimum 5 years of experience in digital marketing, preferably in a nonprofit or healthcare industry.</li><li>Proven track record of success in digital marketing</li><li>Ability to manage multiple priorities and deadlines in a fast-paced environment.</li><li>Strong analytical, project management, and managerial skills.</li><li>Excellent communication and interpersonal skills, with an ability to collaborate with other departments.</li><li>Demonstrable experience leading and managing SEO/SEM, keyword research, marketing database, email, social media, and/or display advertising campaigns.</li><li>Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate</li><li>Experience in optimizing landing pages, user funnels, A/B and multivariate experiments, and a solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)</li><li>Working knowledge of ad serving tools (e.g., DART, Atlas) and experience in setting up and optimizing Google Adwords campaigns</li><li>Working knowledge of HTML, CSS, and JavaScript development and constraints</li><li>In-depth knowledge of various social media platforms and a passion for the latest trends and best practices in online marketing and measurement</li></ul><div><br><strong>Responsibilities: &nbsp;</strong></div><ul><li>Plan, execute, and optimize the digital marketing efforts for PreBorn!’s Virtual Care System (VCS) Program.</li><li>Manage a team of vendors who implement all website, SEO, SEM, database marketing, email, social media, and display advertising campaigns.</li><li>Establish and execute new growth strategies through digital marketing, create and monitor the campaign budgets, and build an editorial calendar to deliver targeted content.</li><li>Manage a team of vendors to plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns</li><li>Collaborates with internal teams to brainstorm new and innovative growth strategies/marketing techniques, create landing pages and optimize our user experience.</li><li>Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate.</li><li>Identify, analyze, and measure trends and content to assess how well it’s performing and optimize user experience.</li><li>Identifies critical conversion and drop-off points and optimizes user funnels.</li><li>Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points</li><li>Instrument conversion points and optimize user funnels.</li><li>Identify trends and insights and optimize spend and performance based on the insights.</li><li>Prepare reports and analytics on the overall performance of digital marketing campaigns, including ROIs, KPIs and consumer behaviors/trends.</li></ul><div><br><strong>Other Details:</strong></div><ul><li>Some travel expected as needed</li></ul><div><br></div><div><strong>Benefits:&nbsp;</strong></div><ol><li>Paid time off</li><li>Health benefits</li><li>401K&nbsp;</li></ol>

Digital Marketing Manager

<div><strong>Join Us at Gloo: Connecting the Faith Ecosystem with Advanced Technologies<br></strong><br></div><div>At Gloo, we believe that a connected and thriving faith community can change the world, one life at a time. We recognize the faith ecosystem is broad and diverse. It includes churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people. Our purpose is simple yet profound: to release the passion in every person to be all they were created to be.</div><div><br>We are a mission-driven organization, guided by four core principles:</div><ul><li><strong>Shape Technology for Good:</strong> Whether it’s AI tools, dashboards, or communication tools, we empower leaders with values-aligned solutions that amplify their missional impact.</li><li><strong>Serve Those Who Serve:</strong> From pastors and donors to network leaders and content creators—we’re passionate about providing technology that helps them do more of what they are called to do.&nbsp;</li><li><strong>Release Collective Strength:</strong> We connect the diverse faith ecosystem—churches, parachurch ministries and thousands of non-faith based organizations committed to advancing the flourishing of people—so they can achieve more together than they could alone.</li><li><strong>Enable Trusted Exchange:</strong> Trust is the foundation of a connected faith community. We enable transparency, digital rights management, and simplicity to foster confident collaboration.</li></ul><div><br>We are looking for talented, purpose-driven individuals to join our team as we create innovative technology solutions that inspire and empower people to release the passion in every person, including you, to be all they were created to be. If you’re ready to make an impact with your talents and skills toward this purpose, we’d love to hear from you!<br><br></div><div><strong>The Opportunity:</strong></div><div>As the Digital Marketing Manager, you will be responsible for executing campaigns, implementing conversion tracking, optimizing strategies, and providing insightful analysis and reporting for our clients. You will be expected to problem-solve and troubleshoot technical issues with campaigns, analyze data, make recommendations, and create custom reports for our clients. The ideal candidate is highly organized, detail-oriented, analytical, isn’t afraid to try new things, and is focused on delivering outstanding campaign results for our clients.&nbsp; This is a remote position based at our headquarters in Boulder, Colorado.</div><div><strong><br>The Team:</strong></div><div>Our Partner Advertising Team thrives in a culture of creativity, respect, and collaboration, where diverse perspectives are valued and every voice is heard. By fostering openness and a spirit of teamwork, we’re able to deliver impactful, results-driven solutions that delight our customers and drive success.<br><br></div><div><strong>What You’ll Be Doing:</strong></div><ul><li>Plan, execute, and optimize lead-generation marketing campaigns across social media (Meta) and paid search (Google) for partners, managing all aspects from strategy and setup to data-driven optimization and budget management</li><li>Monitor externally managed campaign performance, analyzing the data, sharing insights, and ensuring they are meeting clearly defined conversion objectives</li><li>Rigorously monitor and measure campaign performance to extract insights and transform them into actionable, measurable changes that will drive optimization and accelerate campaign performance</li><li>Develop and execute SEO strategies, including keyword research, optimization, content strategy recommendations, and performance tracking to drive organic growth.</li><li>Use tools like Google Analytics and PostHog to measure campaign performance all the way through conversion, keeping a close eye on conversion rate and key metrics to ensure success of lead gen campaigns</li><li>Oversee analytics setup process prior to campaign launch including tag implementation and conversion tracking</li><li>Create professional and polished custom weekly reports for clients to highlight campaign performance towards their stated objectives.</li></ul><div><strong><br>What We're Looking For:</strong></div><ul><li>Experience developing presentation decks to present marketing strategy and campaign performance with internal and external stakeholders</li><li>Experience working with Hubspot to manage forms and workflows for lead generation campaigns</li><li>Google Analytics expert who proactively analyzes data, uncovering insights to measure campaign success and provide strategic recommendations for continuous improvement</li><li>3-4 years experience managing Meta and Google Paid Search campaigns with proven success</li><li>Proven expertise in SEO strategy and execution, including technical SEO, on-page and off-page optimization, keyword research, content strategy, and performance tracking to drive organic growth.</li><li>A&nbsp; detail-oriented, self-motivating individual who thrives digging into the weeds, always striving to improve</li><li>A go-getter who proactively thinks 3 steps ahead, anticipates what needs to be done, and takes action to stay ahead of the game</li><li>Clear, confident, and professional communication skills – you can deliver meaning and intent in writing, on the phone, and in visual presentations</li></ul><div><strong><br>Compensation</strong>: $95,000-$125,000</div><div><strong><br>Our Team Members Enjoy:</strong></div><ul><li>Compensation and bonus commensurate with experience</li><li>Plenty of time off to keep you balanced</li><li>Medical benefits with multiple plan offerings, HSA contribution, and Dental and Vision plans</li><li>A dynamic, talented team, dedicated to changing the world and building an incredible business</li><li>Onsite and virtual social events to keep us connected in our hybrid work environment</li><li>Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails</li></ul>

Senior Digital Marketing Manager

<div><strong><br>Manager of Digital Marketing</strong></div><div>Professional</div><div>Florissant, MO, US<br><br></div><div><strong>Position Summary</strong>&nbsp;<br><br></div><div>The Augustine Institute’s Manager of Digital Marketing will advance our mission to help Catholics understand, live, and share their faith. You will lead a team of specialists who craft communications to existing customers and bring in new leads seeking to find or deepen their faith or the faith of others. You will assist in executing campaigns to educate and inspire users through product and content marketing. You will help grow the Augustine Institute, <em>Amen</em> prayer and meditation app, <em>FORMED, Word of Life</em>, the Graduate School of Theology, and charitable giving. By reaching Catholics with the right message at the right time in their faith journey, you will help them grow in their faith as they continue to engage with the Augustine Institute.&nbsp;<br><br></div><div>&nbsp;*Specific duties are listed below but may not be all-inclusive.&nbsp;<br><br></div><ul><li>Build a deep understanding of users, products, and customer journeys. Own the user roadmap and set appropriate landmarks along the way, particularly in the Augustine Institute HubSpot environment.&nbsp;</li><li>Coordinate with Product Marketing Managers to develop strategic marketing plans across all distinct business functions to effectively communicate business needs, timing and seasonality, goals, and priorities.</li><li>Oversee and approve all channel specialist work including, but not limited to: email, social, SMS/MMS, paid media, web, and SEO.</li><li>Oversee all paid and earned media partnerships and efforts, as well as associated vendor relationships, placing emphasis on cross-product potential and integrated market positioning.&nbsp;</li><li>Collaborate with marketing operations, to design and implement test cases; measure, analyze, report performance and results; and continue to test-and-learn using a data-driven approach.</li><li>Leverage automated tools to streamline and measure marketing tasks and workflows, establishing and communicating processes where needed.</li><li>Define and deploy new digital marketing programs including relevant, impactful, and measurable efforts to anticipate consumer challenges and questions and proactively provide solutions and answers at all stages of customers’ journeys. These efforts will help boost customer happiness and retention, increasing revenue and customer loyalty.</li><li>Collaborating with the Director of Digital Marketing, establish key team and other performance metrics; collecting and reporting on results and customer feedback, and continuing to adjust and evolve based on those results.</li><li>Lead a team of marketing channel specialists supporting marketing automation, email, paid and organic social, SMS, SEO, advertising, and marketing websites.</li><li>Collaborate with third-party vendors on digital marketing efforts, ensuring alignment with Augustine Institute brands and conversion optimization.</li><li>Work collaboratively with teams in advancement, academics, content, technology, sales, events, and customer success.</li></ul><div>&nbsp;<strong>Who you are:</strong>&nbsp;<br><br></div><ul><li>Customer obsessed: You listen to what our customers are looking for, and telling us, based on feedback and data, and brainstorm ways to meet their needs.</li><li>Committed to excellence: You are highly organized. You hold yourself accountable to measurable results and seek continuous improvement. You care about clear, succinct, and effective copy and attend carefully to details – while executing swiftly.</li><li>Experienced marketing expert with a focus in digital channels including Social, Paid Search, SEO, Web, SMS, Marketing Automation, and more.</li><li>Creator: You identify, develop and propose new ideas, and are ready to roll up your sleeves to bring them to life, owning projects from start to finish.</li><li>Team-first: You put the Augustine Institute mission first, and maintain a great attitude, grounded in the virtues.</li></ul><div>&nbsp;&nbsp;</div><div><strong>Qualifications</strong>&nbsp;<br><br></div><ul><li>5+ years of marketing experience with a focus on digital marketing and at least one year of experience with Agile Marketing.</li><li>2+ years of management or leadership experience.</li><li>Outstanding written and verbal communication skills, with proven success in copywriting and an eye for great design.</li><li>Strong background in user conversion, re-engagement, and retention strategies, with experience analyzing campaigns, optimizing funnels, running A/B tests, and providing actionable insights and recommendations for next steps.</li><li>Demonstrated technical aptitude with expertise in multiple marketing tools, especially CRM platforms (like <em>HubSpot, Marketo</em>, or <em>Salesforce</em>), to build and track campaign performance.</li><li>HTML &amp; CSS proficiency is a plus.&nbsp;</li><li>Highly organized and process-driven, with excellent project management skills.</li><li>Ability to consistently demonstrate the Augustine Institute’s core values, including:&nbsp;</li><li>Humility – We serve the Augustine Institute Mission with humility and a service mindset.&nbsp;</li><li>Collaboration – We work together as a united Body of Christ.&nbsp;</li><li>Innovation – We encourage being creative and demonstrating a clever mindset.&nbsp;</li><li>Excellence – We strive in everything we do to win souls for Christ.&nbsp;</li></ul><div><strong>Necessary Knowledge, Skills, and Abilities</strong>&nbsp;<br><br></div><ul><li>An understanding of the Catholic Church, general knowledge of diocesan organization and operations, and possesses a deep empathy for Catholic users of Augustine Institute products</li><li>Experience with SCRUM, Agile, Kanban and/or 6 Sigma methodologies is a plus.</li><li>Experience with project management software and processes (<em>Jira, ClickUp, Asana</em> etc...)</li><li>Experience working with MS Office products and/or Office 365 (Word, Excel, Outlook, PowerPoint)</li><li>Certifications with major digital platforms like <em>Google, HubSpot, Salesforce, Adobe</em>, etc</li><li>Strong interpersonal communication skills including strong facilitation and presentation skills</li><li>Excellent negotiation skills</li><li>Exceptional time management skills and ability to define and achieve outcomes that meet or exceed the organization’s goals</li><li>Experience with change management is a plus</li></ul><div>&nbsp;<br><br></div><div><strong>Physical Demands</strong>&nbsp;<br><br></div><div>While performing the duties of this job, the employee is regularly required to perform stooping, kneeling, crouching, reaching, standing, walking, lifting, typing and use of office equipment, talking, hearing, seeing, and repetitive motions.&nbsp;<br><br></div><div>&nbsp;&nbsp;<br><br></div><div><strong>Work Environment</strong>&nbsp;<br><br></div><div>While performing the duties of this job, the employee will typically work in a climate-controlled office setting.&nbsp;<br><br></div><div>&nbsp;&nbsp;<br><br></div><div><strong>Employee Benefits</strong>&nbsp;<br><br></div><div>Full-time employees receive numerous benefits including competitive compensation, medical, dental, vision, and other insurance, a generous paid time off plan and paid holiday schedule, and a 403(b)-retirement plan with company match. &nbsp;<br><br></div>

Manager of Digital Marketing

<div>The Marketing Manager is responsible for equipping pastors and leaders with free quality resources offered through Life.Church Open Network, the Church Online Platform, and the Craig Groeschel Leadership Podcast. This role will lead the marketing efforts for Open Network and Church Online Platform and support Church to Church and Life.Church initiatives. This role supports the team's direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.</div><div><br></div><div>At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity.&nbsp; It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.&nbsp;</div><div><br></div><div>The Church to Church Team equips pastors and leaders worldwide with free resources. Through Life.Church Open Network, pastors can access more than 90,000 digital church resources that help them reach the communities they’re called to reach. The <em>Craig Groeschel Leadership Podcast</em> equips leaders of every kind to grow through practical, personal, powerful leadership teaching. And through the Church Online Platform, churches can stream their worship services online every week, reaching their local communities and people around the world.</div><div><br><strong>What You’ll Do</strong></div><ul><li>Lead development of growth-focused marketing plan and execute plan via email, social media, digital marketing, video, blog, case studies, SEO/SEM, PR, and more</li><li>Ideate and execute key messaging that tells the story of what Open Network and the Church Online Platform are and what God is doing through them</li><li>Develop and implement social media strategy for Open Network and the Church Online Platform, and develop key performance indicators for social media tracking to ensure objectives are achieved (impressions, engagements, etc.)</li><li>Manage search performance, SEO/SEM health, and organic traffic opportunities and cultivate a healthy email list</li><li>Steward the Open Network and Church Online Platform brands and optimize topics and practices that increase their visibility as a relevant source of resources and inspiration in the church community</li><li>Manage and report on marketing data, stories of impact, projections, and performance—accountable for interpreting data and making recommendations to key stakeholders</li><li>Create and execute paid advertisement strategy across major platforms</li><li>Collaborate with leadership to determine annual, ongoing, and project-based key performance indicators</li><li>Ideate and support marketing efforts for Craig Groeschel Leadership Podcast across teams</li><li>Work with the Creative Media team and other teams on the visual branding of Church to Church</li><li>Steward the marketing site for Church Online Platform and optimize landing pages around marketing initiatives</li><li>Collaborate with other Life.Church Communications and Press roles and outside ministries on integrated campaign</li><li>Collaborate with Life.Church or partner ministries to cultivate and release resources or training materials to serve pastors outside of Life.Church</li><li>Build strong partnerships with other teams and ministries to support effective collaboration</li><li>Host pastors and leaders as part of the Church to Church team</li><li>Champion cross-team projects and support campuses as needed</li><li>Support projects and events from the Directional Leadership Team’s office and other leaders as needed</li></ul><div><br><strong>Skills Needed to Succeed</strong></div><ul><li>Ability to self-motivate, make independent decisions and problem solve with innovation</li><li>Effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change</li><li>Excellent verbal, written, and oral communication skills to clearly explain complicated processes and foster partnerships</li><li>Strong leadership skills and understanding of developing and guiding others</li><li>Proficiency in trade tools like Hubspot, Sprout Social, GA4, Instagram, YouTube, etc.</li><li>Expertise in data analysis as pertains to marketing, trends, user behavior, ads, etc.</li><li>Storytelling skills — you use emotion, examples, and stories of impact to reinforce brand goals and value</li><li>Excellent project management skills and the ability to plan and execute multiple complex projects at the same time</li><li>Entrepreneurial, proactive spirit, and passion for helping churches grow stronger</li><li>Bachelor’s degree in communications, digital marketing, public relations, English, or a related field</li><li>5+ years of experience in marketing and communications for a professional services firm, agency, or technology company or similar experience in a ministry setting</li></ul>

Marketing Manager

<div><strong>Position Overview</strong><br>Minno seeks a <strong>Head of Member Support </strong>to lead, evangelize, and scale member support operations while integrating social media community management to create a seamless, world-class customer experience.</div><div>This role requires an innovative, customer-centric leader adept at leveraging technology, such as Kustomer, to optimize workflows and ensure efficient, high-quality service.&nbsp; The Head of Member Support will report to our Chief Product Officer and begin with a small Member Support team expected to scale.</div><div>The Head of Member Support will be a strategic hire responsible for cultivating a customer-first culture across the organization. They will represent the voice of our members, advocating for their needs and insights in company strategy and product development discussions. They will build foundational processes, scale the team, and engage proactively with Minno’s family-focused audience.</div><div>This position is ideal for someone passionate about nurturing relationships, building a team from the ground up, improving processes, and aligning customer service with Minno’s mission of serving Christian families.&nbsp;</div><div><br><strong>Impact and Opportunity</strong><br>Joining Minno as the Head of Member Support means stepping into a pivotal leadership role where you will shape how Christian families engage with and trust Minno as their go-to source for faith-based media.</div><div>This is not just about managing a team; it’s about championing our members' voices and pioneering the intersection of exceptional member support and community engagement in a mission-driven company. Your work will ensure that every interaction reflects Minno’s values, fostering a space where parents feel supported, and children are enriched by safe, Biblically-aligned content.</div><div><br>In this role, you’ll have the opportunity to:</div><ul><li><strong>Be a Strategic Evangelist:</strong> Advocate for our members’ needs, sharing their insights and experiences to inform product development and company initiatives.</li><li>I<strong>mpact Lives:</strong> Affect the faith journeys of thousands of families around the world by ensuring meaningful, positive interactions that deepen their connection to Minno and God.</li><li><strong>Innovate and Lead: </strong>Pilot unique support models, integrating social media with traditional customer service and creating workflows that set a new industry standard.</li><li><strong>Empower a Mission-Driven Team:</strong> Build and inspire a team committed to excellence in service, fostering professional growth, and aligning their work with the greater purpose of Minno’s mission.</li><li><strong>Shape Industry Standards:</strong> Contribute to establishing a gold standard in customer support for Christian media, blending cutting-edge technology with compassionate human touch.</li><li><strong>Build from the Ground Up: </strong>Design and implement foundational processes and systems, scaling them to support Minno’s rapid growth while maintaining high service quality.</li><li><strong>Lead Cultural Change:</strong> Instill a customer-first mindset across Minno, ensuring all teams prioritize and consider member needs in their work.</li></ul><div><br>This role offers more than just a career—it’s an invitation to be part of something bigger, impacting generations by strengthening their faith and fostering shared, meaningful experiences. This is your chance to shine if you want to make a difference while leading with innovation and compassion.</div><div><br><strong>Key Responsibilities:</strong></div><ul><li><strong>Leadership and Management: </strong>Lead and manage the Member Support team, fostering high performance and adherence to company standards. Develop training programs to maintain a culture of continuous improvement.</li><li><strong>Operational Excellence:</strong> Implement and optimize customer service technologies (e.g., Kustomer) to streamline workflows and maintain top-tier service metrics.</li><li><strong>Community Engagement: </strong>Integrate social media query handling into support operations, ensuring prompt and effective responses. Develop proactive strategies for community engagement and insights.</li><li><strong>Scalability and Growth:</strong> Build and execute a scalable support plan, including hiring and onboarding new team members. Pilot innovative support models to enhance capabilities.</li><li><strong>Data and Reporting:</strong> Track and analyze support data, identifying trends and actionable insights for process improvements. Regularly report on performance metrics to senior leadership.</li><li><strong>Evangelize Member Needs:</strong> Serve as a bridge between our members and internal teams, providing feedback and recommendations that enhance user experience and product offerings.</li></ul><div><br><strong>Ideal Industry Background:</strong></div><ul><li><strong>Consumer-Facing Tech Startups:</strong> Experience in tech startups or growth-stage companies that provide subscription-based or digital services, ensuring familiarity with lean operations, scalability, and customer-centric practices.</li><li><strong>Children’s Media and Educational Technology (EdTech): </strong>Background in companies that focus on children’s programming, family engagement, or educational tools (e.g., PBS Kids, LeapFrog, ClassDojo). This ensures an understanding of the needs of family audiences and experience with content that supports child development.</li><li><strong>Direct-to-Consumer SaaS and Subscription Services:</strong> Familiarity with businesses that operate on a subscription model, understanding customer lifecycle management, retention strategies, and member support processes.</li><li><strong>Customer Experience and Community Management:</strong> Companies or roles focused on customer service and social media community engagement, where maintaining a seamless customer experience is key.</li></ul><div><br><strong>Preferred Experience:</strong></div><ul><li><strong>Startup or Growth-Stage Exposure: </strong>Experience in environments with limited resources and fast decision-making to ensure adaptability.</li><li><strong>Team Leadership: </strong>3-5 years in a customer-facing role with success in managing and scaling teams.</li><li><strong>Operational Scaling:</strong> Proven ability to build and scale support teams and processes.</li><li><strong>Technology Implementation:</strong> Hands-on experience with customer service and social media platforms, particularly tools like Kustomer.</li><li><strong>Social Media Integration:</strong> Experience integrating social media management into support functions.</li><li><strong>Innovative Support Models:</strong> Familiarity with piloting unique staffing solutions, such as utilizing remote workforces.</li><li><strong>Cross-functional collaboration:</strong> Ability to work with marketing, product, and content teams to align support strategies.</li></ul><div><br><strong>Skills:</strong></div><ul><li><strong>Customer-Centric Mindset:</strong> Strong commitment to providing exceptional customer service and fostering positive member experiences.</li><li><strong>Communication:</strong> Excellent verbal and written communication skills, with the ability to interact effectively with members and collaborate across teams.</li><li><strong>Leadership and Mentoring:</strong> Ability to build, lead, and develop a high-performing support team.</li><li><strong>Problem Solving and Innovation:</strong> Demonstrated ability to identify, analyze, and implement process improvements.</li><li><strong>Data Analysis and Reporting:</strong> Strong analytical skills to track support data, extract insights, and develop strategies based on findings.</li><li><strong>Tech Savvy: </strong>Proficiency in customer service tools, workflow automation, and community management software.</li><li><strong>Adaptability:</strong> Comfortable navigating a fast-paced and evolving environment, capable of wearing multiple hats as needed.</li></ul><div><br><strong>Key Performance Indicators</strong></div><ul><li>First Response Time</li><li>Customer Satisfaction Score (CSAT)</li><li>Average Resolution Time</li><li>Social Media Response Rate</li><li>Volume of Proactive Engagements</li><li>Team Utilization and Productivity</li><li>Member Retention Rate Related to Support</li></ul><div><br><strong>Our Values</strong></div><ul><li><strong>Biased towards Action: </strong>We take the initiative and make decisions quickly.</li><li><strong>Curious, not Content:</strong> We are eager to learn and innovate.</li><li><strong>Grit &amp; Resilience:</strong> We persevere and follow through on our commitments.</li><li><strong>Rigorous Intentionality:</strong> We pay attention to details and understand the "why" behind our work.</li><li><strong>Think like Owners:</strong> We are resourceful and take wise risks.</li><li><strong>Mutual Blessing: </strong>We operate generously on behalf of others.</li><li><strong>Trust Builders: </strong>We gain confidence through honesty, integrity, and authenticity.</li><li><strong>Adapt &amp; Flex: </strong>We operate effectively in uncertain situations.</li></ul><div><br><strong>Location</strong><br>Nashville OR Remote</div><div><br><strong>Compensation and Benefits</strong><br>We offer a competitive compensation package including:</div><div><br><strong>Competitive base salary commensurate with experience.</strong><br>Performance-based bonus.<br>Equity package.<br>Comprehensive benefits.<br>Professional development opportunities include attending key industry conferences and leadership development programs.</div><div><br>Minno is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected characteristics.</div><div>To apply, please submit your resume and a cover letter explaining your interest in Minno and how your experience aligns with our mission and values.</div><div>Join us in our mission to help people experience the goodness of God through media and technology. Be part of shaping a product and a movement that could redefine how future generations engage with faith through technology.</div><div><br><strong>About Minno:</strong><br>Minno is a global media company based in Nashville, Tennessee, serving Christian kids and families. &nbsp;</div><div><br>Founded in 2019, Minno strives to be the leading voice globally for using media to spark kids' imaginations and curiosity about God and the Bible. We connect families through media that create shared faith experiences, support parents and grownups, and pave the way for enduring spiritual growth in children.&nbsp;</div><div>We have built a business experiencing triple-digit revenue growth with over 20 employees. Our executives are industry leaders from companies like Amazon, PBS KIDS, Duolingo, Disney, Dreamworks Animation, HarperCollins Christian Publishing, and Capital Christian Music, as well as major studios, entertainment brands, and various start-ups.</div><div><br>Minno serves kids and families through:<br><strong>Minno Kids: </strong>Our industry-leading, ad-free streaming video app and primary revenue driver.<br><strong>Minno Originals:</strong> Our original children’s programming, produced in partnership with top industry talent, including the award-winning Laugh and Grow Bible for Kids and the Young David series.<br><strong>Minno Kids’ YouTube Channel:</strong> One of the fastest-growing kids’ channels led by the award-winning Minno Laugh &amp; Grow Bible for Kids video series.<br><strong>Minno Press:</strong> Our children’s book publishing unit, which includes the award-winning and bestselling print edition of Minno Laugh &amp; Grow Bible for Kids.</div><div>Minno differentiates itself with:<br><strong>Experiential Excellence:</strong> Delivering top-tier quality that raises the bar for Christian content.<br><strong>Safe and Curated Content:</strong> Offering kid-friendly, Christian-consistent, entertaining, age-appropriate, and Biblically-aligned content.<br><strong>Faith-Based Support:</strong> Providing resources that foster faith conversations and spiritual growth.<br><strong>Global Mindset:</strong> Honoring the diversity of the global church and recognizing all people as image bearers of God.<br><br>As a public benefit corporation, Minno is committed to helping kids and their families experience Jesus every day through media and technology. Our mission drives every facet of our work, from content creation to product development.</div><div><br>Having recently closed our Series A funding round, we are well-capitalized for continued expansion. We seek an innovative Head of Member Support who will build and scale our support efforts and serve as an evangelist for Minno and our members, embedding a customer-first culture throughout the company.</div>

Head of Member Support

<h3>FULL JOB DESCRIPTION</h3><div>We are seeking a marketing coordinator to join our team of Catholic marketers motivated to serve our clients and share their missions with wider audiences. The marketing coordinator will work within the Marketing Department, and be a liaison with clients to best assess their needs and coordinate project deliverables such as paid advertisements, lead generation campaigns, print materials, social media strategy and more. In addition, this position is project management-oriented and a great fit for a detail-focused, team player who is interested in increasing their marketing knowledge and skillset.</div><div><br></div><h3>Requirements</h3><ul><li>BA/BS or equivalent working experience.</li><li>Knowledge and campaign execution of the various paid marketing channels and technologies, including paid search (Google and Youtube), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest, YouTube and more), retargeting platforms, and content distribution and placement networks.</li><li>Excellent communicator with the ability to sell and convince. You will connect with clients as well as manage relationships with vendors and ensure we get the most efficient cost possible.</li><li>Experience in handling marketing budgets and forecasting/reporting results.</li><li>Experience managing projects from start to finish across multiple teams</li></ul><div><br></div><h3>RESPONSIBILITIES</h3><ul><li>Implement the strategy and setup of paid campaigns.</li><li>Measure and optimize our paid marketing using vendor-specific dashboards and marketing analytics reports.</li><li>Guide copywriters and designers to craft landing pages and lead generation forms for our content to distribute through relevant digital channels.</li><li>Research and test partnerships with new vendors to expand our reach and/or lower our cost-per-acquisition.</li><li>Collaborate with marketing colleagues to maintain a consistent brand voice and message across all paid programs.</li><li>Manage projects according to scope and deadline</li><li>Stay up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing, attribution, and programmatic media buying.</li></ul><div><br></div><h3>Benefits</h3><div>This job is remote, however if you live in or near the Athens, GA area, we would prefer you to work from our Athens, GA office.<br><br></div><div>Benefits include health insurance, PTO, 401k (after 1 year of employment), and expansive holiday offerings (including but not limited to Holy Days of Obligation).</div><div><br></div><h3>The agency</h3><div>The premier Catholic marketing and technology firm, Fuzati was created to address the needs of many Catholic organizations: to utilize the best technology, marketing, and design to stimulate growth and open new opportunities. Our staff is passionate about helping our clients make an impact and rely upon a diverse set of skills – from technology and design to public relations and marketing.</div>

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