<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

CX Systems Administrator

<div>&nbsp;</div><div>The Technical Operations Manager provides administrative and support functions to Campus Technology. The primary function of this position is enterprise infrastructure administration and services as tier two escalation support for the Help Desk team. Additionally, the position will provide leadership to remaining Systems and Security Administers and the Telecommunications Technician. This position may require work outside of normal business hours to ensure business operations are not hindered.</div><div><br><strong>Key Responsibilities:</strong></div><ul><li>General systems and security administration.</li><li>Research, recommend, implement and monitor security software solutions as appropriate.</li><li>Process account creation and security profiles including Active Directory and email.</li><li>Manage operating system and third-party software patch deployment and compliance of server and desktop systems.</li><li>Provide full software lifecycle support including research, deployment, maintenance and support of end user systems as assigned.</li><li>Manage virtual server environment maintenance and support.</li><li>Provide data storage, server and environmental backup and archive management.</li><li>Assist Help Desk technicians with incidents and assume ownership of requests requiring escalation.</li><li>Provide appropriate documentation and regular cross-training for back up personnel.</li><li>Ensure procedures are effectively documented and cross-training occurs within team.</li><li>Provide leadership, guidance and support to other members of the network and system administration team.</li><li>Complete special assignments/projects requested by the Campus Technology leadership, overseeing Operations, Security and Development.</li><li>Perform other related duties as assigned and specific to area of responsibility.</li></ul><div><br><strong>Qualifications and Skills Required:</strong></div><ul><li>Bachelor's degree in related field required or equivalent work experience.</li><li>Three years of progressive job experience and supervisory experience required.</li><li>Successful completion of background check, MVR, and credit check may be required.</li><li>Provide end-user support for technology solutions.</li><li>Ability to confidently demonstrate software and technology solutions to Southwestern employees.</li><li>Research technology solutions for organizational goals.</li><li>Manage a small team of highly technical personnel.</li><li>Strong English communication skills.</li><li>The following specialized computer skills are required: Microsoft Active Directory, Microsoft 365 including Exchange Online, Microsoft DHCP, DNS and similar management.</li><li>Exhibit a humble, patient, and collaborative spirit in order to create a healthy and vibrant work culture for the Operations team.</li><li>Possess a strong work ethic and initiative.</li><li>Maintain regular on the job attendance and timeliness.</li><li>Posses ability to multi-task and pay attention to detail.</li></ul><div><br><strong>Additional Responsibilities:</strong></div><ul><li>Office Environment - May be required to reach above shoulder level for organizational tasks (e.g., retrieving files from upper shelves), bend, stoop, or reach to access lower or upper shelves.</li><li>Ability to sit and stand for extended periods of time and move about to the office to interact with other staff members.</li><li>Ability to use a computer and near-visual acuity in reading written documents and statistical data.</li><li>Exchanges information by telephone, computer, in writing and in person.</li><li>Ability to traverse campus for meetings and talk to groups while doing so.</li><li>Moderate Lifting - Occasionally transports 20-30lbs of parts and equipment across short distances by various means (e.g., carrying by hand, cart, golf cart) to accomplish tasks.&nbsp;</li></ul><div><br>&nbsp;</div><div><strong>What We Offer<br></strong><br></div><div>ProvidedBenefits:</div><div>Southwestern offers a best in class benefit package which includes family medical, family life insurance, long-term disability, 10% retirement contribution and matching based on tenure, HSA contributions if eligible, 3 weeks of paid time off, and a minimum of 14 holidays.<br><br></div><div>VoluntaryBenefits:</div><div>Southwestern offers access to voluntary products such as dental, vision, additional life insurance, HSA contributions if eligible, Flex accounts, retirement contributions, short term disability, personal accident, critical care, hospital indemnity, identity theft protection and pet insurance at reduced group rates for employees and their dependents.<br><br></div><div>Campus Amenities:</div><div>Our offices are open 37.5-hour a week, we uphold a Standard of Christian Commitment and enjoy a beautifully maintained campus with free parking for full-time employees, access to our libraries, recreation and aerobics center, medical clinic, cafeteria and coffee shop, faculty and staff meal plans, and Employee Tuition Benefit (employee and dependent).&nbsp;</div>

Technical Operations Manager - Campus Technology

<div><strong>Called to K-LOVE</strong></div><div>&nbsp;</div><div><strong>Inspiring People to Move Closer to Jesus</strong></div><div>&nbsp;</div><div>At K-LOVE, every role is ministry.</div><div>&nbsp;</div><div>We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.</div><div>&nbsp;</div><div>If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.</div><div>&nbsp;</div><div><strong>What will you do?</strong></div><ul><li>Assists the Studio Engineering Team with activities concerning maintenance, installation, and modification of K-LOVE broadcast studios, production environment and audio/video media application throughout the K-LOVE studio facilities both in Franklin and at remote sites.</li><li>Assists Studio Engineers with audio/video and network wiring applications throughout the broadcast and production environment, this includes duties such as wire pulling, connector termination and testing for continuity and phase.</li><li>Performs fabrication of audio, video and control wiring to K-LOVE’s Proprietary standards.</li><li>Works with Studio Engineers to develop documentation of K-LOVE wiring and audio/video infrastructure systems.</li><li>Performs tasks associated with installation of new broadcast and production room studio equipment.</li><li>Performs installation of computer KVM systems, and computer VGA signal distribution.</li><li>Performs tech set-up and support for ISDN and voice over IP interviews and voice over sessions.</li><li>Assists Studio Engineers with audio/video streaming and presentation/staff meeting support in K-LOVE multipurpose room and Pledge Drive Room. This includes a quick and responsive attitude in responding to the needs of department other that programming using these facilities.</li><li>Assists Studio Engineering Manager with maintenance and file management of MAC OS X and Digidesign Pro tools production systems and other DAW Software.</li><li>Assist Studio department with broadcast automation system configurations and software/hardware support in programming environment.&nbsp;</li><li>Assist On-Air Talent with on air problems related to microphones, line level devices, phone record and playback systems, scheduling issues, automation log delivery and audio asset delivery.</li><li>In addition to daily work schedules may be “on call” for any problems that of immediate nature concerning K-LOVE broadcast facilities.</li><li>Perform other duties as assigned.</li></ul><div>&nbsp;</div><div><strong>What are we looking for?</strong></div><ul><li>Minimum of 2 years of experience working with broadcast studio technology as an audio/video technician and/or audio technician, and/or equivalent education and training.</li><li>Strong organizational and administrative skills.</li><li>Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.</li><li>Demonstrated knowledge of media production, Audio mixers, analog and digital audio distribution and theory, audio/video asset delivery.</li><li>Experience installing, maintaining and repairing broadcast and/or recording studio equipment. Specific software experience with Broadcast automation, FTP, HTTP, Mac OS X, MS Visio or CAD, digital audio workstations and plug ins, i.e.: AVID Pro Tools, Sony Soundforge, Adobe audition, Cubase, Apple Logic, Nuendo, Waves, Native instruments.</li><li>Experience with Telos Axia, Broadcast Bionics, Ultrix, and Zetta are a plus.</li><li>Demonstrated knowledge and experience working with studio technology, ability to solder, read line drawings and create wire lists, fabricate broadcast and production studios from wiring line drawings and rack set up documentation.</li><li>Familiarity with computer networking both Windows and Apple.</li><li>Experience working in a fast paced, multi-project environment with the ability to manage shifting priorities.</li><li>Experience supporting a 24x7 environment is desired.</li><li>Demonstrated understanding and experience implementing industry best practice.</li><li>Knowledge of Broadcasting trends, technology, products, and services is required.</li><li>Strong interpersonal skills with the ability to develop sincere business/ministry relationships. Experience working with creative people under high pressure situations.</li><li>Demonstrated high standards and focus on quality and overall customer experience.</li></ul><div>&nbsp;</div><div><strong>What can we offer you?</strong></div><ul><li>Industry leading Medical, Dental &amp; Vision coverage</li><li>Short/long term disability and life insurance</li><li>Robust 401K with company match</li><li>Parental leave with Baby Bonding pay</li><li>Generous PTO, holiday and sick pay</li><li>Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more</li><li>Leadership and Career Development Programs including free access to LinkedIn Learning platform</li></ul><div>&nbsp;</div><div><strong>Why work for K-LOVE?</strong></div><div>K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here <a href="https://www.klove.com/about-us/mission">Mission, Beliefs &amp; Values.&nbsp;</a></div><div>&nbsp;</div><div>&nbsp;</div><div>“As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and equal employment opportunities regardless of protected class, characteristic or status. However, K-LOVE is a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” <em>Therefore,</em> p<em>ursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith, Mission, Vision, and Values. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.</em>”</div>

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