<div><strong>Overview</strong></div><div>Do you love working with data? Are you passionate about optimizing a CRM to create a world-class customer experience? At Dynamic Catholic there is a tremendous opportunity to streamline our internal processes and scale our business operations to better serve millions of Catholics. Just imagine—You’ll interact with and support team members in every department while shaping the way our entire organization uses data and systems for years to come! We have a best in class digital ecosystem that includes Salesforce CRM, Netsuite, Salesforce Marketing Cloud, Boomi and Salesforce Commerce Cloud that is primed and ready for you to leverage these tools to impact the Catholic Church in America in a very big way!</div><div><br></div><div><br></div><div><strong>Who we are</strong></div><div>At Dynamic Catholic our Mission is simple: to re-energize the Catholic Church in America. Catholics are leaving the Church at an alarming rate, and disengagement among those who remain is staggeringly high. This is where you come in. We are looking for driven, talented, and dynamic individuals who will work tirelessly to use their talents to inspire people to rediscover the genius of Catholicism.&nbsp;</div><div><br><strong>We Have:</strong></div><ul><li>Meaningful and challenging work in a fast paced and ever changing environment</li><li>World-class digital ecosystem with an endless opportunity for optimization &nbsp;</li><li>A tight knit, agile and driven team to work with who are hungry to learn and work with a seasoned Salesforce professional</li><li>The opportunity to leverage a best in class technology stack to help scale an organization that is positioned for explosive growth</li></ul><div><br><strong>You Have:</strong></div><ul><li>The willingness to acknowledge that you geek out on technology and have two plus years experience working in Salesforce CRM handling configuration for all new and existing functionality that includes custom objects, dynamic page layouts, validations, flows, reports and dashboards, customized applications and 3rd party integrations</li><li>Familiarity with Salesforce APIs, APEX, triggers, batch Apex, Lightning application and component design</li><li>Passion for the Mission of Dynamic Catholic and willing to act as a servant leader; you will go above and beyond to ensure that the job gets done</li><li>Genuine desire to receive feedback and improve; hunger for best practices and will effectively incorporate them into scalable solutions&nbsp;</li><li>Advanced knowledge of Sales Cloud and/or Service Cloud</li><li>Exposure to other technology solutions in marketing automation, subscription billing and enterprise resource planning systems with an aptitude and passion for understanding how these systems can work together with Salesforce CRM to streamline business processes&nbsp;</li><li>Exceptional organizational skills that enable real time prioritization with a track record of establishing and optimizing the systems and processes across functions minimizes waste and creates scalable solutions</li></ul><div><br><strong>You might also have:</strong></div><ul><li>A deep hatred for waste and friction; waste is criminal while friction is the mortal enemy of any customer first organization&nbsp; &nbsp;</li><li>Salesforce Admin certifications in Sales Cloud, Service Cloud and/or Development, understanding of Salesforce Nonprofit Success Pack is a huge plus.&nbsp;</li><li>Track record of effective cross functional collaboration with key stakeholders at all levels of an organization</li><li>Ability to define the system landscape to identify gaps between current and desired end-states and effectively deliver solutions</li><li>Proficiency working within an agile development process with collaboration tools such as JIRA, Confluence and Slack&nbsp;</li><li>Understanding or working knowledge of Integration Platform as a Service (Boomi) tooling is a huge plus</li><li>Experience making analytical decisions with an aptitude for sifting through troves of data to generate insights and identify areas for improvement internally and externally... you can sniff out the signal from the noise.</li></ul><div><br><strong>Location</strong></div><div>The Dynamic Catholic headquarters is in the Greater Cincinnati Area and we would love to have everyone here. That being said we’re super flexible with this position and are open to remote applicants with the right experience who are passionate about our Mission.</div>

Salesforce Developer

<div><strong>You Will Be Responsible For:</strong></div><div>The Senior Solutions Architect will be instrumental in designing and delivering advanced solutions that bridge the gap between technology and healthcare. This role requires expertise in contact center operations, omni-channel communication strategies, and the application of AI/machine learning in healthcare contexts. The successful candidate will work closely with clients and internal teams to create tailored solutions that drive innovation and efficiency in healthcare delivery.<br><br></div><div><strong>PRINCIPAL DUTIES AND JOB RESPONSIBILITIES</strong> <strong>:</strong></div><ul><li>Collaborate closely with clients to understand their unique challenges and objectives related to contact centers, omni-channel communication, AI/machine learning, and healthcare processes.</li><li>Design comprehensive and scalable solutions that integrate contact center functionalities, omni-channel communication strategies, and AI/machine learning technologies to address healthcare-specific requirements.</li><li>Develop technical proposals and presentations that effectively communicate the proposed solutions and their benefits to clients.</li><li>Lead the implementation of solutions, ensuring alignment with industry best practices, security standards, and healthcare regulations.</li><li>Provide guidance and support to development teams throughout the project lifecycle, ensuring successful delivery within established timelines and budgets.</li><li>Stay updated with emerging technologies, industry trends, and advancements in healthcare, contact center operations, and AI/machine learning.</li><li>Act as a subject matter expert in healthcare technology, offering insights and recommendations to clients and internal stakeholders.</li><li>Collaborate with cross-functional teams, including sales, product development, and project management, to ensure seamless execution of projects.</li><li>Leads the analysis of feasibility, cost ramifications, economies, or other aspects of planned or potential programs.</li><li>Manages technical relationships with key vendors and technology development companies.</li><li>Coordinate and communicate with staff members (Contact Center Leadership &amp; IT Teams) of all levels throughout the business process.</li></ul><div>Qualifications<br><br></div><div><strong>What You Will Need:<br></strong><br></div><div><strong>KNOWLEDGE AND SKILLS REQUIRED:</strong></div><ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).</li><li>Proven experience as a Solutions Architect, with a focus on contact centers, omni-channel communication, AI/machine learning, CRM, and healthcare solutions.</li><li>In-depth understanding of contact center operations, including telephony systems, IVR, workforce management, and customer engagement strategies.</li><li>Familiarity with omni-channel communication platforms and their integration with contact center solutions.</li><li>Expertise in AI/machine learning technologies and their applications in healthcare, such as predictive analytics, natural language processing, and personalized healthcare solutions.</li><li>Knowledge of healthcare regulations and compliance standards, including HIPAA.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong problem-solving abilities and analytical thinking.</li><li>Ability to work collaboratively in cross-functional teams and lead technical discussions with clients.</li></ul><div><br></div><div><strong><em>KNOWLEDGE AND SKILLS PREFERRED:</em></strong></div><ul><li>Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).</li><li>Prior experience working in a healthcare IT environment.</li><li>Knowledge of CRM systems and their integration with healthcare solutions.</li><li>Experience with cloud platforms such as AWS, Azure, or Google Cloud.</li><li>Familiarity with DevOps practices and tools.</li><li>Proven track record of successful project delivery in healthcare settings.</li></ul><div><br></div><div><strong>EDUCATION AND EXPERIENCE REQUIRED:</strong></div><ul><li>Bachelor's degree</li><li>Minimum of 7 years’ experience with at least 2 years in an IT leadership role</li></ul><div><br><strong><em>EDUCATION AND EXPERIENCE PREFERRED</em></strong> <em>:</em></div><ul><li>Master’s Degree</li></ul><div><br></div><div><strong><em>LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:<br></em></strong><br></div><div><strong><em>•</em></strong> <strong><em>Project Management Professional (PMP), Certified ScrumMaster (CSM), Certified Scrum Professional (CSP)</em></strong></div><div><strong><em>•</em></strong> <strong><em>Hyperscaler Certifications:</em></strong> <strong><em>Google/AWS/Azure Solutions Architect</em></strong></div><div><strong><em>•</em></strong> <strong><em>Cloud Telephony Certifications: Five9, Microsoft Dynamics</em></strong></div><div><strong><em>•</em></strong> <strong><em>Salesforce Certifications: Technical Architect, Systems Architect</em></strong></div><div><strong><em>•</em></strong> <strong><em>Epic Certifications: Cadence, Prelude, MyChart<br></em></strong><br></div><div>This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.</div><div><br></div><div>We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.</div>

Senior Solutions Architect

<div><strong>Your role, in a nutshell</strong></div><div>As a Dev Ops Engineer at Glass Canvas, your primary responsibility is to ensure the highest standards of quality and reliability for our Tilma platform. You will play a critical role in identifying and resolving issues, ensuring the seamless operation of our digital tools. Your expertise in developer tooling and system maintenance will directly contribute to the effectiveness of our mission-driven technology solutions.<br><br></div><div><strong>The Product</strong></div><div>Founded in 2011, our mission is to empower the Church to form resilient disciples in our modern age. At the heart of Tilma, we are about unlocking the ministry potential of our customers.<br><br></div><div>We equip them with a suite of tools, content and strategies to help ministry leaders and pastors reinvigorate the faithful and foster deep, transformative community engagement. We believe in the power of unity and resilience, shaping the Church of today and tomorrow.<br><br></div><div><strong>Ministry Tools</strong></div><div>Our technology helps you network your subsidiaries together, and amplify your ministry effort. Designed specifically for the Church from the ground up with a ministry focus so that you can better know and serve your people.<br><br></div><div><strong>Ministry Network</strong></div><div>Designed to support busy diocesan directors reach specific mission-focused objectives. We curate the best content, create thematic series, craft email templates, and package everything in easy to use formats to save you time and make it feel like you’ve got an agency working behind you.<br><br></div><div><strong>Ministry Success</strong></div><div>Our team is dedicated to ensuring that every facet of the Tilma platform is leveraged to achieve your unique goals and priorities. We foster a collaborative community, to enrich the Tilma experience and empower diocesan success.</div><div><strong><br>Responsibilities<br></strong><br></div><div><strong>Developer Experience and Development Optimization</strong></div><ul><li>Collaborate with development teams to identify bottlenecks in the development process and implement solutions to eliminate them, ensuring a smooth and efficient workflow.</li><li>Optimize and automate the build and testing process using Continuous Integration pipelines. Streamline workflows with custom tools and scripts, ensuring a smooth development cycle. Incorporate automated testing strategies and tools to enhance efficiency and code quality.</li><li>Lead the process of cutting and shipping builds, managing release schedules, and ensuring that all stakeholders are aligned on versioning, feature inclusion, and release timing. Oversee the deployment of stable builds to production environments, working with QA teams to ensure rigorous pre-release testing and stakeholder approval to guarantee quality and reliability.</li><li>Create and maintain standardized development environments using technologies such as Docker to ensure consistency across local development, testing, and production environments.</li><li>Create and maintain comprehensive documentation on development environments, tooling, and best practices to ensure that knowledge is easily accessible and shared among team members.</li></ul><div><br>‍<strong>Performance &amp; Security</strong></div><ul><li>Continuously assess application and infrastructure performance, collaborating with developers to implement optimizations. Ensure environments are scalable and secure, optimize application code and database queries for better performance and scalability.</li><li>Embed security practices into the development and deployment processes, conducting regular security assessments and implementing necessary security measures to protect against vulnerabilities.</li></ul><div><br><strong>Automated Testing</strong></div><ul><li>Design and implement automated testing strategies to improve efficiency and coverage.</li><li>Continuously evaluate and integrate the latest automated testing tools and frameworks.</li><li>Work closely with the development team to integrate automated testing into the development lifecycle.</li></ul><div><br><strong>Infrastructure Management and Automation</strong></div><ul><li>Administer cloud-based infrastructure services and ensure a scalable, secure, and cost-efficient cloud environment. Experience with providers such as Cloudflare, AWS, or Google Cloud Platform is essential.</li><li>Oversee infrastructure service usage and manage billing to optimize costs without compromising performance.</li></ul><div><br><strong>Issue Resolution</strong></div><ul><li>Conduct thorough investigations into reported issues, debugging to pinpoint root causes.</li><li>Collaborate with relevant teams to gather comprehensive information and insights for more effective issue resolution.</li><li>Implement systematic approaches for tracking and documenting investigations to enhance team knowledge and future problem-solving efforts.</li></ul><div><strong><br>Required Qualifications</strong></div><ul><li>Alignment with the values and mission of Glass Canvas, with a desire to support ministries in their digital presence and communications efforts.</li><li>Strong communication skills, both written and verbal, to effectively collaborate with various teams both synchronously and asynchronously</li><li>5+ years of experience as a Dev Ops Engineer in a linux environment</li><li>Proven autonomy in taking ownership of new projects and driving them forward, displaying a capacity for self-direction and initiative.</li><li>Strong analytical skills and the ability to solve complex problems with innovative and scalable solutions.</li><li>Solid understanding of REST APIs and experience with GraphQL is a plus.</li><li>Advanced knowledge of version control systems, specifically Git, and workflow management tools such as JIRA or Asana.</li><li>Demonstrated experience with containerization and orchestration technologies, such as Docker and Kubernetes, to manage microservices architectures.</li><li>Familiarity with network infrastructure, DNS management, and load balancing strategies to ensure high availability and reliability of services.</li><li>Experience with log aggregation tools and application performance monitoring (APM) solutions to gain insights into system health and performance.</li></ul>

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