<div>As the <strong>Senior Product Analyst</strong>, you will own the analytics layer across our Product, Engineering, and Design (EPD) teams and serve as the go-to data partner for Product Managers. You will transform raw product data into clear, actionable insights that inform feature decisions, improve user experience, and measure what is working. In addition to day-to-day analysis, you will help build the foundation for how we use data by establishing scalable tracking, experimentation, and reporting practices that enable faster, more confident product decisions.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Define and maintain product adoption and feature usage metrics across Tithely’s product suite, ensuring data is easily accessible and self-serve for Product Managers</li><li>Build, standardize, and own product performance dashboards within BI tools to provide consistent visibility across all products</li><li>Design, implement, and analyze A/B tests end-to-end, and establish a scalable experimentation framework for the EPD organization</li><li>Instrument and analyze user flows and funnels to identify friction points, drop-off, and opportunities for product improvement</li><li>Partner closely with Product Managers to deliver timely, high-quality ad hoc analyses that inform product decisions</li><li>Collaborate with Engineering, Product, and Design during feature discovery to define tracking strategies, including event schemas, properties, and data relationships that enable meaningful insights while minimizing technical debt</li><li>Act as a “bilingual” technical partner, translating product requirements into clear data and tracking specifications for Engineering, while ensuring alignment with Data &amp; Analytics modeling standards</li></ul><div><br>Qualifications<br><br></div><div>A Successful Candidate Will:</div><ul><li><strong>Drive Results:</strong> Consistently achieve measurable benchmarks and optimize delivery speed while maintaining quality and reliability.</li><li><strong>Strategic Mindset:</strong> Ability to define mid- and long-term technical direction for data assets that align with overall business objectives.</li><li>Utilize <strong>Business Insight</strong> by applying knowledge of business and the marketplace to advance the organization’s goals</li><li><strong>Collaborate:</strong> Ability to work effectively in a fully distributed, cross-functional team environment, communicating clearly with both technical and non-technical audiences.</li><li><strong>Action Oriented:</strong> Strong analytical mind and proactive problem-solving abilities, with the capacity to adapt quickly to new technologies and operational changes.</li></ul><div><br><strong>Required Technical Qualifications:</strong></div><ul><li>5+ years of experience in product analytics, preferably within SaaS or fintech environments</li><li>Strong proficiency in SQL and at least one product analytics platform (e.g., Amplitude, Mixpanel, or equivalent)</li><li>Demonstrated experience applying AI tools and workflows to accelerate analysis and deepen insights</li><li>Hands-on experience designing, implementing, and analyzing A/B tests end-to-end</li><li>Experience building and maintaining self-serve dashboards using BI tools (e.g., Looker, Metabase, or similar)</li><li>Proven ability to partner with Product Managers and influence product decisions through data</li><li>Experience working cross-functionally with Engineering and Product to define tracking, instrumentation, and data requirements</li></ul><div><br><strong>Preferred Technical Qualifications:</strong></div><ul><li>Experience in church technology, nonprofit, or payments-related domains</li><li>Familiarity with dbt and modern data stack workflows, or experience collaborating closely with data engineering teams</li><li>Experience establishing product analytics instrumentation and data schemas from the ground up</li></ul><div><br><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br>Additional Information<br><br></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Senior Product Analyst

<div>Is God calling you to ministry?<br><br></div><div>For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.<br><br></div><div><strong><br>CHRISTIAN PURPOSE AND EXPECTATIONS:<br></strong><br></div><div>All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.<br><br></div><div><strong>Department Detail –</strong> The BGEA Information Technology (IT) department consists of the following areas: Operations (networking/routing, servers, storage, security cameras, telephony), Service Desk (end-user hardware and software management/support, event support, general IT assistance), Cybersecurity (threat defense, monitoring/analysis, awareness, and compliance), Enterprise Solutions (application and web development, data visualization, report writing, database management), and Enterprise Solutions Support (Donor/CRM, Financial, HR, and other ERP type solutions support).&nbsp; The IT department furthers the mission of BGEA through supporting, developing, scaling, and securing the assets, infrastructure, and programs required by all areas of the ministry while maintaining and ensuring their availability.<br><br></div><div><strong>Job Summary –</strong> The Senior Database Administrator architects, engineers, secures, automates, and optimizes BGEA’s enterprise data platforms across on-premises and cloud environments. The Senior DBA serves as the technical authority for relational database systems, high availability architecture, disaster recovery, data security, and database lifecycle management.<br><br></div><div>Ministry Requirements<br><br></div><ul><li>Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ</li><li>Faithfully upholds BGEA in prayer</li><li>Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits</li><li>Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations</li><li>Effectively represents Jesus Christ to those within both personal and professional spheres of influence</li></ul><div><br>Essential Duties and Responsibilities<br><br></div><ul><li>Architects, deploys, and manages relational database platforms including Microsoft SQL Server and MySQL across on-premises, hybrid, and cloud-hosted environments</li><li>Leads complex database migrations, version upgrades, and platform modernization efforts</li><li>Creates necessary ODBC, SSRS, etc. connections and assists IT development teams with connections to new instances.</li><li>Designs and enforces database performance standards including indexing strategy, query optimization,</li><li>Develops and maintains a multi-year enterprise database roadmap including capacity planning, lifecycle management,</li><li>Implements proactive performance monitoring, observability, and automated alerting using enterprise monitoring platforms.</li><li>Partners with development teams to review schema design, data models, and deployment pipelines to ensure scalability, maintainability, and performance.</li><li>Monitors and maintains security of BGEA databases by considering access requests and granting specific, appropriate permission to users</li><li>Monitors database activity and performance utilizing pertinent ministry-provided database analysis tools</li><li>Designs and tests enterprise-grade High Availability (HA) and Disaster Recovery (DR) strategies including Always On Availability Groups, replication, failover clustering, and geo-redundant backup strategies. Conducts regular failover and restoration testing.</li><li>Ensures timely, efficient database restoration in the event of system failure</li><li>Assists in daily Information Technology (IT) operations including, but not limited to diagnosis of problems and completing regularly scheduled activities</li><li>Automates operational database tasks using PowerShell, T-SQL, Infrastructure-as-Code, and configuration management tooling to reduce manual intervention and improve reliability.</li><li>Serves as advisor to management regarding technical direction</li><li>Reviews ministry technology requests or database requirements making recommendations and developing quotes where needed.</li><li>Provides architectural oversight for third-party and SaaS integrations, ensuring secure and performant data exchange patterns (APIs, replication, ETL).</li></ul><div><br>Marginal Duties and Responsibilities<br><br></div><ul><li>Researches and evaluates emerging database technologies, automation tooling, and data platform innovations. Provides benchmark data and strategic recommendations.</li><li>Other duties as assigned</li></ul><div><br>Job Specifications<br><br></div><div><strong><br>Skills and Knowledge<br></strong><br></div><ul><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field OR 10+ years of enterprise database engineering experience.</li><li>Minimum of 8 years’ experience working within an MS SQL environment, with a strong command of MS T-SQL language</li><li>Proven proficiency within current supported versions of MySQL and MSSQL</li><li>Proven ability to understand and work with database analysis tools such as SSMS, SQL Diagnostic Manager, PMM, etc</li><li>Proficiency in working with automation frameworks (PowerShell, Terraform, Ansible, etc.)</li><li>Solid understanding of HA and DR architecture for enterprise database systems</li><li>Proven ability and desire to support and monitor IT software and hardware standard compliancy</li><li>Proven knowledge of client/server architecture</li><li>Strong initiative with ability to work independently relative to assigned priorities</li><li>Strong relational, verbal, and written communications skills, with ability to understandably communicate the “large picture” to a wide range of audiences</li><li>Good comprehension and listening skills, with ability to resolve business challenges</li><li>Proven understanding of MS Office and Windows OS</li></ul><div><strong><br>Physical/Mental Demands<br></strong><br></div><ul><li>Ability to maintain confidentiality</li><li>Flexibility and initiative to adapt to changing circumstances</li><li>Willingness to remain accessible by cell phone/pager</li><li>Strong ability to see projects through to completion</li><li>Ability to deal simultaneously with multiple tasks and projects</li><li>Ability to work productively despite frequent interruptions</li><li>Ability and desire to contribute substantially in a progressive IT environment</li><li>Excellent organizational ability to effectively prioritize tasks</li><li>Consistently high level of integrity and professionalism</li></ul><div><strong><br>Working Conditions<br></strong><br></div><ul><li>Conventional office and IT environment</li></ul><div><br>Mission Statement<br><br></div><div>Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.</div>

Senior Database Administrator

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We are looking for an Enterprise Customer Success Manager to join our growing Customer Success Team. As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer Success and will be focused on our largest and most strategic customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with teams across the company including Marketing, Sales, and Revenue Enablement to help maximize our growth. Your responsibilities will include supporting strategic enterprise-level customers in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Strategic Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and comprehensive guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle complex customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close. Demonstrate a deep understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: Experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

Enterprise Customer Success Manager

<h3>Life at Ascension: Where purpose meets opportunity</h3><div>Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.</div><div><br></div><h3>Benefits that help you thrive</h3><ul><li><strong><em>Comprehensive health coverage:</em></strong><em>medical, dental, vision, prescription coverage and HSA/FSA options</em></li><li><strong><em>Financial security &amp; retirement:</em></strong><em> employer-matched 403(b), planning and hardship resources, disability and life insurance</em></li><li><strong><em>Time to recharge:</em></strong><em> pro-rated paid time off (PTO) and holidays</em></li><li><strong><em>Career growth:</em></strong><em> Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning</em></li><li><strong><em>Emotional well-being:</em></strong><em> Employee Assistance Program, counseling and peer support, spiritual care and stress management resources</em></li><li><strong><em>Family support:</em></strong><em>parental leave, adoption assistance and family benefits</em></li><li><strong><em>Other benefits:</em></strong><em> optional legal and pet insurance, transportation savings and more</em></li></ul><div><em><br>Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.</em></div><div><br></div><h3>How you’ll make an impact in this role</h3><ul><li>Orchestrate project delivery following PMI-standard PMO processes; utilize ServiceNow (PPM) and Google Workspace to develop critical deliverables, including charters, RACIs, and comprehensive schedules.</li><li>Drive project momentum to meet rigorous deadlines and budgets by managing resource plans, assigning tasks, and holding cross-functional teams accountable for subproject milestones.</li><li>Direct project finances and budget management while proactively identifying, remediating, and resolving risks and issues to ensure uninterrupted project flow.</li><li>Serve as a primary liaison for portfolio and tower leaders, delivering tailored reports and strategic communications to manage expectations and address stakeholder concerns.</li></ul><div><br></div><h3>What minimum requirements you’ll need</h3><div>Education:</div><ul><li>High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.</li><li>3 years of leadership or management experience preferred.</li></ul><div><br></div><h3>What additional preferences we're seeking</h3><ul><li>Experience with radiology PACS, cardiology CPACS, Hemodynamics, EKG, 3D post processing, and other imaging ancillary applications.</li><li>Bachelor's Degree and 10 years of IT project management experience&nbsp;</li><li>Three years of healthcare experience</li></ul>

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