<div>Description</div><div>The Admissions System Administrator will play a crucial role in managing, maintaining, and enhancing the technical systems that support the admissions department. Primarily working in Salesforce and related platforms, this role is responsible for day-to-day configuration, support, and process improvements within our admissions systems. The ideal candidate will have strong technical skills and experience with system administration, database management, and process automation.</div><div>&nbsp;</div><div>Duties and responsibilities</div><ul><li>System Management: Maintain and optimize existing systems, primarily Salesforce, to ensure smooth operation and functionality within the admissions process.</li><li>Process Building and Automation: Design, develop, and implement new workflows and automated processes to enhance system efficiency and user experience.</li><li>System Implementation: Lead the technical implementation of new systems or upgrades, ensuring seamless integration with existing platforms and minimal disruption to operations.</li><li>Technical Support: Provide day-to-day technical support to admissions staff, resolving issues related to system functionality, performance, and access.</li><li>System Documentation: Create and maintain detailed technical documentation, including system configurations, workflows, and processes to support ongoing system management and future improvements.</li><li>User Training: Train admissions staff and new hires on the use of systems, including Salesforce and any new processes or platforms introduced, ensuring users are equipped to maximize system capabilities.</li><li>Reporting and Analytics: Develop and manage reporting tools within the systems to track key metrics, identify trends, and support data-driven decision-making within the admissions department.</li><li>Project Management: Collaborate with the admissions team and the Systems Manager to oversee technical projects from conception to completion, ensuring timelines, budgets, and goals are met.</li></ul><div><br></div><div>Requirements</div><ul><li>Bachelor’s degree required</li><li>Certified Salesforce Administrator&nbsp;</li><li>Organized, with an understanding of efficient and effective processes and systems</li><li>Demonstrated skills and experience in project management, including the ability to multitask, evaluate and balance competing priorities, and meet deadlines</li><li>Excellent problem-solving skills with attention to detail and technical accuracy</li><li>Highly self-motivated and proactive</li><li>Strong understanding of WTS mission and institution</li><li>Demonstrated familiarity with higher education industry and FERPA/HIPPA confidentiality practices</li></ul>

Admissions Systems Administrator - Part-Time

<div>Ministry Brands is looking for a Manager, Client Support to join our growing team!&nbsp;</div><div> &nbsp;</div><div><strong>Who we are&nbsp;</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.   &nbsp;</div><div>  &nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.  &nbsp;</div><div>&nbsp;</div><div><strong>What You'll Do:&nbsp;</strong></div><div>As the Manager, Client Support, you will supervise a staff of client support specialists who provide technical product support to enterprise clients and/or end users. You will manage the team’s daily workload to ensure required service volume and quality levels are attained. You will assist with critical client escalations and train/coach your team in standard policies, procedures, and best practices to provide a high level of service to our clients.&nbsp;</div><div>&nbsp;</div><div><strong>Key Responsibilities:&nbsp;</strong></div><ul><li>Manage a team of technical support specialists, monitor, and review responses and resolutions with enterprise clients &nbsp;</li><li>Provide coaching and feedback in regular one-on-ones with Associates &nbsp;</li><li>Actively contribute to and foster a positive team culture that is grounded in feedback and focuses on client experience &nbsp;</li><li>Assess, propose, enhance, implement, and analyze KPIs needed to optimize team performance and client experience &nbsp;</li><li>Prioritize team's escalation needs and prepare commentary with Support Directors during weekly meeting &nbsp;</li><li>Responsible for Support QA testing as needed with assigned team and relaying findings/risks in companywide meetings &nbsp;</li><li>Assist with product documentation and product/system training as SME's (or identifies SME's as needed from within team) &nbsp;</li><li>Assist in establishing KPIs and evaluating team activities against those KPIs &nbsp;</li><li>Review and analyze reporting metrics and client sentiment to identify areas for improvement of the client experience &nbsp;</li><li>Responsible for team's data and summary/commentary for monthly leadership Business Reviews &nbsp;</li><li>Estimate client needs, team workload, and team capacity, and flex staff resources accordingly &nbsp;</li><li>Participate in performance management and evaluations of team members &nbsp;</li><li>Participate in the hiring of new team members &nbsp;</li><li>Support processes that align with adjacent department process rollouts &nbsp;</li><li>Participate as a member of the Operations management team, collaborating with other managers and leaders to communicate status, solve issues affecting more than one department and implement solutions needing cross-functional involvement to attain joint objectives &nbsp;</li><li>Champion client experience improvement initiatives &nbsp;</li><li>Maintain individual knowledge and ensures team knowledge around the products, services, and platforms that we provide to our client base &nbsp;</li><li>Provide input to (and in some cases champion) Product, Service and Process enhancement initiatives to drive a stellar client experience&nbsp;</li></ul><div><br><strong>Who You Are:&nbsp;</strong></div><ul><li>Passionate about creating a delightful client experience and enthusiastic about helping purpose driven organizations &nbsp;</li><li>Comfortable interacting with client &amp; company executive leaders&nbsp;</li><li>Bachelor’s degree or an equivalent combination of education and experience&nbsp;</li><li>3+ years of experience in a technical support environment, or related fields&nbsp;</li><li>Experience working in technology is preferred &nbsp;</li><li>Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook &nbsp;</li><li>Demonstrated ability to learn and understand complex office software applications &nbsp;</li><li>Experience with client support ticketing and phone systems preferred (We use Zendesk and Purecloud) &nbsp;</li><li>Strong leadership, development, and organizational skills &nbsp;</li><li>Excellent verbal and written communication skills &nbsp;</li><li>Ability to prioritize work and handle multiple tasks &nbsp;</li><li>Excellent time management skills &nbsp;</li><li>Experience in Salesforce, Zendesk, and Azure Dev Ops is a plus &nbsp;</li><li>Strong attention to detail &nbsp;</li></ul><div>&nbsp;</div><div><strong>Physical Considerations:&nbsp;</strong></div><ul><li>Ability to work in a general office environment&nbsp;</li><li>Ability to handle extended periods of computer-based work, including telephone&nbsp;</li><li>Ability to work flexible and long hours, as needed, including outside regular business hours and days&nbsp;</li><li>After hours, weekend, and holiday coverage may be required and assigned as needed </li></ul><div>&nbsp;</div><div><strong>Travel Considerations:&nbsp;</strong></div><ul><li>&nbsp;Domestic and/or international travel required, estimated up to 5%&nbsp;</li></ul><div>&nbsp;</div><div>Benefit offerings designed to promote a life of balance!  &nbsp;</div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. &nbsp;<br> &nbsp;<br>Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them. &nbsp;</div><div>&nbsp;</div><div>Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!  &nbsp;</div><div>&nbsp;</div><div>Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.  &nbsp;</div><div>&nbsp;</div><div>Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.  &nbsp;</div><div>&nbsp;</div><div>Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div>&nbsp;</div><div>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.&nbsp;</div>

Manager, Client Support

<div><strong>What Servant Keeper is All About</strong><em> Are you the right person for our team?&nbsp;</em><br>Servant Keeper’s passion is to multiply ministry impact by being the most involved technology partner for the churches and nonprofits we serve. We reduce administrative burden for the leaders of faith-based and mission-minded organizations, enabling them to maximize time spent on meaningfully knowing and connecting with their members.&nbsp;<br><br>We are growth-minded with a big vision to be actively serving 40,000 ministries by 2033 out of a market size of 350,000 Christian churches in the U.S. We aim to be the go-to church management software and payments solution for small- and medium-sized churches and nonprofits. Our flagship church management product has tailor-built features that address the most critical needs for these organizations with best-in-class customer service.<br><br>Our Core Values are having a servant heart, exercising grit to get more done with less, being never satisfied with the status quo, engaging in our community, and to do what you say you are going to do.<br><br>Working at Servant Keeper is not for everyone, but it might be for you if you share our passion for serving ministries and you embody the Core Values articulated above.<br><br><strong>What This Role is All About</strong> <em>Is this the right seat for you?</em><br>The Director of Sales will report to the CEO and own responsibility for revenue generation deriving from new business. You are a customer and brand evangelist and methodical sales leader who focuses on<br>growing and scaling a world-class sales team. You consider the big picture and plan through the details to execute through others effectively, and you are hands-on and “in the weeds” to support your team and goals. You’ll develop a broad and deep understanding of the marketplace, our competitors, and how to baseline and grow our market footprint to be the solution of choice. Inherently, you are a polished<br>and relatable communicator, with high humility and an innate ability to inspire teams to exceed goals and deliver results. Of course, you don’t work alone; as a values-based servant leader, you will work with teams and leaders across our organization to ensure we knock it out of the park on our sales goals!<br><br>Your responsibilities will include, though not necessarily be limited to, the following:</div><ul><li>Manage the existing Sales team (4 AEs, 1 BDR, and 1 Rev Ops) and expand as necessary to more than double recurring revenue generation over the next 3 years</li><li>Continually iterate on the most optimal activities/campaigns to maximize conversion of MQLs in a high-volume, low ACV (~$1-3k ACV), 30-60 day sales cycle environment</li><li>Establish strategy for revenue generation across all sales channels for new customers and continually improve sales processes and operations to achieve results every quarter</li><li>Generate revenue plans / targets and provide regular forecasts to the senior management team</li><li>Establish accountability within the sales function by developing appropriate targets and coordinating compensation and progression plans that reward achievement</li><li>Continually upskill the team through mentorship, training, and recruitment while implementing robust processes for new business development that optimize efficiency</li><li>Implement high-performance growth organization best practices, to include identifying ICP, developing simple/beautiful assets (e.g., sales deck, proposals), optimizing customer experience</li><li>Make recommendations to pricing and packaging, product improvements, and account management strategies to maximize revenue opportunity</li><li>Serve as a key company executive: be a culture evangelist, motivate the broader team, propel cross-functional communication, engage in quarterly planning sessions, drive company strategy</li></ul><div><br><strong>Requirements:</strong></div><ul><li>3+ years of progressive experience and demonstrated success leading a sales team, with a track record of growing recurring revenue in B2B SaaS sales</li><li>Successfully led a sales team through a transition to value-based selling in a small ACV, high volume environment</li><li>Experience in a high-volume SaaS organization, ideally with a focus on building revenue with ministries, non-profits, and/or mission-minded organizations</li><li>Demonstrated experience building, inspiring, and managing a high-performing sales team in a high-growth environment while driving cross-functional processes</li><li>Experience and capability in using SalesForce CRM to optimize sales and marketing activity</li><li>Exceptional strategic planning, business acumen, leadership, communication, and interpersonal skills</li><li>Nice to have: Experience with RingCentral communications system and RingSense revenue intelligence tool</li></ul><div><br><strong>Comp and Benefits</strong></div><ul><li>Mission-driven company and team</li><li>Base salary (commensurate with experience), plus bonus</li><li>Unlimited PTO</li><li>Competitive medical, dental, and vision insurance</li><li>Short- and long-term disability</li><li>Life insurance</li><li>HSA and FSA options</li><li>401(k) plan with match</li><li>Wellness resources</li></ul>

Director of Sales

<div>Ministry Brands is looking for a Sales Director, Commercial Payments to join our growing team!</div><div><br><strong>Who we are</strong></div><div>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.  &nbsp;</div><div> &nbsp;</div><div>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential. &nbsp;</div><div><br><strong>What You'll Do:&nbsp;</strong></div><div>As the Sales Director, Commercial Payments, you will lead a Team of Generosity Client Account Executives (GCAE) responsible for expanding our relationships within the existing Ministry Brands client-base. This is a new team expansion opportunity and requires a leader with a demonstrated ability to both implement and drive a Commercial GTM strategy. Stepping into this new role you will be empowered to cultivate the identity and culture of your Team, while becoming a key leader within our Commercial Revenue Team.&nbsp; &nbsp; &nbsp;&nbsp;</div><div><br><strong>Key Responsibilities:&nbsp;</strong></div><ul><li>Provides excellent leadership, high degree of credibility, sales expertise and time management skills &nbsp;</li><li>Achieve and exceed assigned sales quotas through new business acquisition and cross-selling &nbsp;</li><li>Effective prioritization, sales activity, pipeline, and account management &nbsp;</li><li>Create and maintain positive relationships with current and prospective clients &nbsp;</li><li>Design, monitor and optimize territory coverage &nbsp;</li><li>Effective motivator and coach to sales approach and best practices &nbsp;</li><li>Ensure employee resources, including process and technology, are optimized to enable improved individual and team performance &nbsp;</li><li>Monitor, drive, and report on KPIs (includes but not limited to sales, dials, talk time, conversions, opportunities, demos, and win/loss, CRM usage), ensuring that processes are consistently followed and deliver the expected outcomes &nbsp;</li><li>Track progress to goals · Focus on employee growth, and development of a high performing, engaged team &nbsp;</li><li>Assess individual capability, and develop employees to the next level of performance for current and future roles &nbsp;</li><li>Scale business as growth and opportunity dictate; create business plans and ROI studies as needed to support the business growth &nbsp;</li><li>Develop and be an example of the company’s culture&nbsp;</li></ul><div><br><strong>Who You Are:&nbsp;</strong></div><ul><li>Bachelor’s degree or an equivalent combination of education and experience&nbsp;</li><li>5+ years of experience in sales in a business-to-business sales environment, or related fields&nbsp;</li><li>5+ years of experience in a people leadership role with demonstrated ability to meet or exceed targets&nbsp;</li><li>Experience within Payments Processing, Merchant Services, or other adjacent fields preferred&nbsp;</li><li>Must have demonstrated knowledge of sales processes and techniques &nbsp;</li><li>Must have strong negotiation and analytical skills &nbsp;</li><li>Must have successful closing skills and the ability to solve problems &nbsp;</li><li>Must possess excellent time management and organizational skills &nbsp;</li><li>Must be able to work autonomously with little guidance from management &nbsp;</li><li>Must be able to work under pressure to meet deadlines while maintaining composure &nbsp;</li><li>Proficiency in Salesforce, preferred &nbsp;</li></ul><div><br><strong>Benefit offerings designed to promote a life of balance! &nbsp;</strong></div><div>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success. <br>&nbsp;<br><strong>Robust healthcare options</strong> – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.&nbsp;</div><div><br><strong>Flexible paid time off</strong> – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays! &nbsp;</div><div><br><strong>Paid parental leave</strong> – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible. &nbsp;</div><div><br><strong>Mental health support</strong> – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost. &nbsp;</div><div><br><strong>Professional development reimbursement</strong> – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career. &nbsp;</div><div><br>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div>

Sales Director, Commercial Payments

<div><strong>Overview</strong></div><div>Lifeway is seeking an experienced <strong>Email Marketing Specialist</strong> to join our team and lead the email development/creation process from concept through implementation. This role will leverage Salesforce Marketing Cloud, HTML, and CSS to create engaging, responsive, and dynamic email communications that drive customer engagement and support business goals The ideal candidate will help create and manage end-to-end email campaigns, optimize performance through A/B testing and data analysis, and collaborate closely with cross-functional teams to enhance email marketing strategies.&nbsp;<br><br><strong>Why Lifeway?</strong>&nbsp;</div><div>Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.<br><br><strong><br>Responsibilities</strong></div><ul><li>Manage the entire email development process, including gathering requirements, understanding business goals, development, testing, deployment, and post-launch analysis.</li><li>Utilize HTML and CSS to create responsive, personalized, and visually appealing email communications that enhance usability and engagement.</li><li>Conduct ongoing post-campaign analysis of key performance indicators (KPIs) and provide recommendations for optimization.</li><li>Develop and execute A/B tests, strategies, and segmentation based on behavior insights to improve email performance metrics.</li><li>Identify optimization opportunities within Salesforce Marketing Cloud and recommend ongoing process improvements.</li><li>Collaborate with technology partners to troubleshoot Salesforce Marketing Cloud functionality issues and resolve root causes.</li><li>Manage and execute CRM strategies, including customer journeys and nurturing, in collaboration with the Marketing team.</li><li>Analyze and report on email campaign results to drive further optimizations and enhance performance.</li><li>Share knowledge of email marketing best practices and contribute to team improvement through learning and collaboration.</li><li>Occasional travel, sometimes overnight</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Education</strong></div><div>Bachelor's degree in Marketing, Communications, or similar</div><div>&nbsp;</div><div><strong>Knowledge, Skills, &amp; Experience, required</strong></div><ul><li>4+ years of experience with Salesforce Marketing Cloud, including journey creation and management.</li><li>2+ years of experience with Salesforce Sales Cloud, with deep knowledge of managing Campaigns using Campaign and Campaign Members objects.</li><li>Expertise in Salesforce Marketing Cloud Connect integration management.</li><li>Advanced understanding and practical application of Salesforce Marketing Cloud, including Journey Builder, Data Extensions, and AmpScript.</li><li>Experience with HTML, CSS, and responsive design for email templates, ensuring optimal mobile experiences.</li><li>Proven problem-solving skills and a track record of successfully managing complex projects.</li><li>Strong organizational skills with the ability to balance multiple projects simultaneously.</li><li>Versatility and flexibility in managing competing demands and effectively prioritizing tasks.</li><li>Excellent written and oral presentation skills, including experience interacting with senior-level executives.</li><li>Team player with outstanding interpersonal skills and a strong commitment to collaboration.</li><li>Passion for self-improvement and learning from others, with a proactive approach to seeking opportunities for personal and professional growth.</li><li>Actively involved in an evangelical Christian church</li></ul><div>&nbsp;</div><div><strong>Knowledge, Skills, &amp; Experience, preferred</strong></div><ul><li>Experience managing direct mail integration, data management, and social media/customer service integration within Salesforce Sales Cloud.</li><li>Familiarity with standard internet and email technologies and protocols.</li><li>Natural teacher in sharing email marketing knowledge, trends, and best practices with the team.</li></ul>

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