<div><strong>Job Description<br></strong><br></div><div>Differential &amp; Apollos is looking for someone who loves guiding customers, bringing clarity to complexity, and ensuring meaningful work gets delivered. This role is for someone who thrives at the intersection of project management, relationship management, and product strategy.<br><br></div><div>We are looking for someone to join a growing team of people who are proactive and passionate about making their customers successful through <strong>strong project ownership, delivery coordination, and clear communication</strong>. This person enjoys working closely with customers, guiding them through onboarding and ongoing initiatives, answering questions, and ensuring work is clearly scoped, tracked, and delivered.<br><br></div><div>You’ll serve as the primary point of contact for customer accounts, owning the execution of onboarding and post-onboarding work while partnering closely with Sales and internal teams. You’ll lead delivery across customer initiatives, manage timelines and expectations, and ensure customers experience clarity, momentum, and value from our products.<br><br></div><div>At Differential, we design, develop, support, and commercialize great digital products. Our process aims to create original digital products and services that innovate and reshape companies and organizations.&nbsp;<br><br></div><div>Above all, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or words on a wall—it’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider thoughtful, driven people for this position.<br><br></div><div>Our mission statement, core values, benefits, and more can be found at <a href="http://handbook.differential.com/">handbook.differential.com</a>.<br><br></div><div>One of our core ventures and focus for this role is our <a href="https://apollos.app/">Apollos line of business,</a> a technology and content platform built for churches. Apollos helps people build healthy spiritual habits and stay connected to their church communities through customizable mobile, web and TV apps. With features like reading plans, media libraries, messaging and donation tools, Apollos enables churches to deliver a unified, high quality digital experience across platforms. Our clients span churches of all sizes, and your work will have a direct impact on how they serve their communities.<br><br></div><div><strong><br>Job requirements<br></strong><br></div><div><strong>What you can expect to do:<br></strong><br></div><ul><li>Own the planning, coordination, and execution of customer post-onboarding initiatives</li><li>Define scope, timelines, milestones, and success criteria to ensure work is delivered on time and with clarity</li><li>Serve as the primary point of contact for customer accounts post-sale, building relationships grounded in trust and execution</li><li>Partner closely with Sales during handoffs to ensure customer goals and expectations are clearly documented and carried through onboarding</li><li>Develop deep product expertise and apply platform capabilities to solve customer challenges</li><li>Guide customers in sequencing initiatives and utilizing product features to maximize long-term value</li><li>Coordinate cross-functionally with Support, Product Management, and Engineering to ensure customer needs are understood and addressed</li><li>Support customer retention and renewal conversations by ensuring consistent progress and measurable value</li><li>Foster collaboration among customers through roundtables or shared learning opportunities</li></ul><div><br></div><div><strong><br>What we’re after:</strong></div><ul><li>Passion for building authentic, trust-based relationships with customers</li><li>3+ years of experience managing customer accounts in a SaaS environment</li><li>Demonstrated ability to manage multiple projects, timelines, and deliverables simultaneously</li><li>Strong technical aptitude with experience supporting SaaS implementations or integrations</li><li>Experience working in a fast-paced startup or growth-stage environment</li><li>Clear, confident written and verbal communication skills (including on-camera presence)</li><li>Ability to articulate digital strategy and connect product capabilities to customer goals</li><li>Strong organizational instincts — you enjoy being “in the details” and keeping work moving</li><li>A customer-first mindset with the ability to advocate effectively across teams</li><li>Curiosity and desire to deeply understand the Apollos platfor,</li></ul><div><strong><br>Responsibilities of this position include:<br></strong><br></div><ul><li>Maintaining consistent communication rhythms with customers (1:1 meetings, roundtables, updates, etc.)</li><li>Ensuring customers are actively utilizing the Apollos platform and realizing measurable value</li><li>Driving strong customer health outcomes, including NPS and retention metrics</li><li>Delivering onboarding and ongoing initiatives that are clearly scoped, tracked, and well-communicated</li><li>Balancing multiple accounts and priorities while maintaining execution excellence</li><li>Operating comfortably in ambiguity and proactively identifying the next best action</li><li>Representing the voice of the customer internally to influence prioritization and delivery<br><br></li></ul><div><strong>Differential employees are those who:<br></strong><br></div><ul><li>Communicate effectively with teammates</li><li>Are self-motivated</li><li>Learn quickly and relentlessly</li><li>Are curious about technology and the impact it can make on the world</li><li>Enjoy taking ownership and responsibility for their work</li><li>Enjoy collaborating with others on solving meaningful problems</li></ul><div><br></div><h3><strong>About Differential</strong></h3><div>Differential is growing! Yep, it turns out clients like us :) Our team of designers, developers, jokesters, and all around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but our team spans across the country. In addition to only choosing the best group of people to work around, we are also very picky about the types of clients we’ll work with. In line with our mission to rapidly unlock value for good people with meaningful ideas, we partner with forward-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse range of products like transforming retail with Adidas, helping Lexmark innovate cross-industry, streamlining the sales process with Big Ass Fans, to multi-platform mobile apps for large audiences with Crossroads Church.<br><br></div><div>We hire great, trustworthy people so that we can optimize for a free &amp; flexible culture.</div>

Customer Success Specialist - Account Management

<div><strong>Sr. Director, Product&nbsp;</strong></div><div><strong>Mission-fueled | Consumer-facing Digital Product</strong></div><div><strong>100% Remote</strong></div><div><strong>Salary - $215K - $260K base salary</strong></div><div><br></div><div><strong>About the Organization</strong></div><div>Come Near is a group of people moved to raise the public conversation about Jesus. They create, curate, and connect people to authentic Jesus stories and experiences. Most widely recognized is the group’s “He Gets Us” campaign, which invites people to reconsider Jesus and has reached millions of Americans since launching in 2021. We seek individuals who bring professional excellence and deep mission alignment to the work we do.</div><div><br></div><div><strong>About the Role</strong></div><div>The Senior Director, Product<strong> </strong>will lead the strategy, development, and execution of Come Near’s product initiatives to help people take a step closer to Jesus. Reporting to the Chief Operations Officer, this role will guide the product management team, ensuring our products are impactful, user-centered, and aligned with our mission and strategic objectives.</div><div><br></div><div>The ideal candidate will be a collaborative leader with a passion for understanding audience needs, shaping product vision, and executing with excellence while mentoring and developing a team.</div><div><br></div><div><strong>What You'll Do</strong></div><ul><li><strong>Product Strategy &amp; Vision</strong>: Lead the development and execution of product strategies that align with Come Near’s mission and organizational goals. Crafts and communicates compelling product visions and strategy that are inspiring &amp; daring, lovable by customers, and technically feasible. Develops and executes a comprehensive technology and design strategy to support this vision.</li><li><strong>Narrative &amp; External Representation: </strong>Serve as a credible, mission-aligned voice for Come Near's product work in external settings, including conversations with partners, donors, and peer organizations. Translates complex product strategy into compelling narratives that reinforce organizational credibility and deepen stakeholder trust in the mission.</li><li><strong>Creating personally engaging products:</strong> Ensures the neighbor is always brought into the room. Drives the team to develop a deep understanding of Neighbor needs, pain points, and behaviors, and then ensures these insights are continually propagated across the organization for impact. Collaborates closely with the Chief Creative Oﬃcer and Chief Impact Officer to ensure the right messages reach the right neighbors at the right times, driving desired organizational outcomes.</li><li><strong>Delivering Results</strong>: Leads the entire product development lifecycle, from ideation and prioritization to execution and release. Works closely with product, design, research, and content teams to ensure timely and high- quality product delivery while maintaining a clear product roadmap.</li><li><strong>Team Leadership</strong>: Manage and mentor the product management team, fostering a culture of collaboration, accountability, and innovation. Ensures every team member from junior individual contributors to vice presidents are aligned with the broader vision and empowered to execute their responsibilities eﬀectively.</li><li><strong>Neighbor-Centered Product Development:</strong> Serve as a neighbor advocate by integrating market research and neighbor feedback and insights into initiative planning. Ensure product decisions are informed by deep audience understanding, research insights, and market trends.</li><li><strong>Performance &amp; Impact Measurement:</strong> Establish and track key performance indicators to evaluate product success and inform future iterations.</li><li><strong>Stakeholder Engagement:</strong> Communicate product vision, strategy, and progress clearly to leadership and stakeholders, building alignment across the organization.</li><li><strong>Innovation &amp; Continuous Improvement:</strong> Champion a culture of experimentation, learning, and continuous improvement within the product organization.</li></ul><div><br></div><div><strong>Education &amp; Experience&nbsp;</strong></div><ul><li><strong>Education:</strong> Bachelor’s degree in Business, Product Management, Engineering, or a related field (Master’s degree preferred).</li></ul><div><br></div><div><strong>Experience&nbsp;</strong></div><ul><li>10+ years of product management experience, including leadership of multi-disciplinary product teams and cross-functional initiatives.</li><li>Proven success in developing and executing org strategy, roadmaps, and full lifecycle management in alignment with organizational goals - from ideation and requirements gathering to launch and ongoing optimization.</li><li>Track record of collaborating effectively with engineering, design, marketing, operations teams and external partners.</li><li>Leading the development and integration of scalable processes, tools, and best practices for product development across an organization.</li><li>User-centered design, discovery, and data-informed decision-making.</li><li>Interviewing, onboarding, and mentoring new product, design, and engineering staff.</li><li>Experience in nonprofit, faith-based, or mission-driven organizations preferred.</li></ul><div><br></div><div><strong>Skills</strong></div><ul><li>Strong leadership and team management skills with a track record of mentoring high-performing teams.</li><li>Excellent communication (written and verbal) and interpersonal skills, with the ability to align cross-functional teams around product vision and goals.</li><li>Analytical mindset with the ability to translate insights into actionable product strategies.</li><li>Proficiency with product management tools (e.g., Jira, Asana, Aha!).</li></ul><div><br></div><div><strong>Personal Attributes</strong></div><ul><li>A personal relationship with Jesus and alignment with Come Near’s mission and values.</li><li>Collaborative, adaptable, and open to feedback.</li><li>Passionate about using products to help people take a step closer to Jesus.</li></ul><div><br></div><div><strong>Preferred Attributes</strong></div><ul><li>Experience with audience research, journey mapping, and human-centered design principles.</li><li>Familiarity with scaling products in a growing organization.</li><li>Background in digital product management within nonprofit or faith-based sectors.</li><li>A personal relationship with Jesus and a passion for Come Near’s mission.</li><li>A heart for service, humility, and team-oriented leadership.</li><li>A proactive, detail-oriented approach to planning and execution.</li><li><strong>This role is required to sign and comply with the organization’s Statement of Faith.</strong></li></ul><div><br></div><div><strong>Benefits</strong></div><ul><li>Competitive base salary ($215K - $260K)</li><li>Annual performance bonus (based on organizational performance)</li><li>80% employer-paid health and wellness coverage</li><li>403(b) retirement plan with 7% employer match</li><li>Very generous PTO</li><li>Three annual company rest weeks (one week around July 4th, and two weeks during Christmas and New Years)</li><li>$2,500 annually for professional development</li><li>$2,000 annual for professional certifications</li><li>$5,250 annually for tuition reimbursement</li><li>$1,500 grant for a home office set-up, to be spent within the first year</li><li>Much more!</li></ul><div><br></div><div>So, if you're interested in joining a faith-based start-up in the nonprofit space, with a mission and a vision to see lives changed, apply today!</div>

Sr. Director, Product

<div><strong>Overview</strong></div><div>Lifeway is seeking a <strong>Digital</strong> <strong>Marketing Strategist</strong>, Bibles &amp; Reference to help grow our Bible &amp; Reference category through multi-channel strategies, campaign execution, and strong project leadership. This is a remote-eligible role ideal for a creative marketer who thrives in a fast-paced, mission-driven environment and is passionate about using marketing to reach and disciple people through God’s Word.</div><div>&nbsp;</div><div><strong>Why Lifeway?</strong>&nbsp;</div><div>&nbsp;</div><div>Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you’re a creator or storyteller, data guru or problem-solver, or anywhere in between, if you’re passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.<br><strong><br>Responsibilities<br></strong><br></div><ul><li>Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work</li><li>Lead quarterly marketing campaigns and launches for Bible and reference products.</li><li>Develop briefs, timelines, and promotional strategies across print, digital, email, and retail channels.</li><li>Plan and execute email, paid social, and SEO campaigns; manage digital content on csbible.com, bhpublishing.com, and lifeway.com.</li><li>Analyze campaign performance and adjust tactics accordingly.</li><li>Coordinate with internal and external teams on asset creation, approvals, and launch execution.</li><li>Oversee video and image production; manage content for product pages and catalogs.</li><li>Track budgets and work with vendors for invoicing, procurement, and creative services.</li><li>Support Lifeway presence at conferences and events.</li><li>Moderate travel, occasionally overnight</li></ul><div><strong><br>Qualifications<br></strong><br></div><div><strong>Education</strong></div><ul><li>Bachelor's degree in Marketing, Communications or related field-<em>required&nbsp;</em></li><li>Master’s degree, <em>preferred</em></li><li>Advanced graduate degree (PhD, etc), <em>not required</em></li></ul><div>&nbsp;</div><div>&nbsp;</div><div><strong>Skills, Knowledge, &amp; Experiences, required</strong></div><ul><li>5+ years of marketing experience in corporate or agency settings</li><li>3+ years of experience in digital/email/video marketing</li><li>2+ years of experience coordinating projects or executing digital campaigns</li><li>Proficiency in marketing and project platforms like Salesforce Marketing Cloud, Workfront, Basecamp, and GA4</li><li>Strong strategic, analytical, and communication skills</li><li>Demonstrated success managing multi-channel campaigns with measurable results</li></ul><div>&nbsp;</div><div><strong>Skills, Knowledge, &amp; Experiences, preferred&nbsp;</strong></div><ul><li>Experience in publishing, ministry, or Christian retail markets - strongly preferred</li><li>Experience with Salesforce Marketing Cloud, Workfront, Basecamp, and GA4 - strongly preferred</li><li>Familiarity with WordPress, HTML, SharePoint, Firebrand</li><li>Experience managing vendors, media production, or event support</li></ul>

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