<h3>The Role</h3><div>Cloverleaf transforms how teams understand themselves and each other <strong>— and customer success is where that impact grows. </strong>As a Customer Success Manager, you’ll serve as a <strong>strategic partner to HR, Learning &amp; Development, and People leaders</strong>, helping them deeply embed Cloverleaf into their most important talent initiatives and business processes.<br><br></div><div><em>Because this role spans enterprise, mid-market, and coach/partner accounts, we’re seeking someone with </em><strong><em>3–5 years of B2B SaaS customer success or account management experience </em></strong><em>who can own the strategic customer journey focusing on adoption and expansion, and operate with confidence across diverse customer environments.<br></em><br></div><div>This is far more than a relationship management role. You’ll think like a consultant and approach every account with a <strong>land-and-expand mindset</strong>; driving the kind of deep, durable adoption that naturally opens doors to new use cases, new stakeholder groups, and revenue growth.<br><br></div><h3><strong>What You'll Do</strong></h3><div>You’ll be the trusted strategic advisor helping customers get maximum value from Cloverleaf — and grow their partnership over time.<br><br></div><ul><li><strong>Own a diverse book of business </strong>across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle</li><li><strong>Build deep, multi-threaded relationships </strong>with HR leaders, L&amp;D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges</li><li><strong>Act as a strategic consultant </strong>who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies</li><li><strong>Develop and execute tailored success plans </strong>anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more</li><li><strong>Drive land-and-expand growth </strong>within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives</li><li><strong>Proactively identify expansion opportunities </strong>by connecting evolving customer needs to additional Cloverleaf use cases, positioning the platform as an integral part of the customer’s people strategy, not a standalone tool</li><li><strong>Monitor customer health metrics and usage data </strong>to identify risk signals and growth opportunities, using AI-powered tools and data-driven insights to prioritize outreach and deliver timely interventions</li><li><strong>Lead strategic business reviews and executive check-ins </strong>that go beyond usage reporting to demonstrate tangible business impact, surface recommendations, and plant seeds for expansion</li><li><strong>Collaborate cross-functionally </strong>with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap</li><li><strong>Track and report on key CS metrics </strong>including Net Revenue Retention, logo retention, NPS, adoption milestones, and health scores — using data to drive strategy and demonstrate impact</li></ul><div><br></div><h3>Who You Are</h3><div>You’re consultative, curious, and energized by helping customers succeed. You can zoom out to understand a customer’s business strategy and zoom in to solve the adoption challenge in front of you. You love building relationships, connecting the dots, and making a real difference in how organizations develop their people.<br><br></div><div>You’ll thrive in this role if you:<br><br></div><ul><li>Think and communicate like a strategic partner and can influence stakeholders from end users to C-suite executives</li><li>Are naturally consultative and ask thoughtful questions that uncover what customers actually need to succeed</li><li>Get energized by connecting business problems to platform solutions and articulating the <em>why</em> behind every recommendation</li><li>Stay calm and adaptable when priorities shift (they will!), and know how to keep accounts on track through ambiguity</li><li>Love using data, AI tools, and automation to work smarter and deliver more proactive, personalized outreach at scale</li><li>Work well across teams and communicate clearly whether you’re presenting in an executive QBR or collaborating with Product on a feature request</li></ul><div><br></div><h3>What You Bring</h3><div><strong><br>Required</strong></div><ul><li>3–5 years of experience in <strong>Customer Success, Account Management, or a strategic client-facing role </strong>within B2B SaaS</li><li>Demonstrated ability to <strong>manage and grow a portfolio of accounts </strong>with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth</li><li>Track record operating as a strategic partner with strong <strong>consultative and strategic thinking skills</strong>, with the ability to understand a customer’s business landscape and influence stakeholders at all levels</li><li>Outstanding <strong>written and verbal communication skills</strong>, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions</li><li>Ability to interpret and act on <strong>customer health data, usage analytics, and AI-driven insights </strong>(e.g., predictive churn signals, engagement scoring) to drive proactive account strategies</li><li>Experience guiding customers through <strong>organizational change</strong>, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows</li><li>Comfort operating in a <strong>fast-paced startup environment </strong>where resourcefulness, adaptability, and ownership are essential</li></ul><div><strong><br>Preferred</strong></div><ul><li>Experience in a <strong>SaaS startup environment</strong>, with familiarity with the pace, ambiguity, and opportunity of high-growth companies</li><li>Background in or deep familiarity with <strong>Human Resources, Talent Development, Learning &amp; Development, or Organizational Development</strong></li><li>Experience with <strong>behavioral assessments or personality frameworks </strong>(e.g., DISC, Enneagram, CliftonStrengths, 16-Types) or coaching methodologies</li><li>Experience with <strong>Customer Success Platforms </strong>(e.g., Vitally, ClientSuccess, Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot)</li><li>Exposure to <strong>AI applications in customer experience</strong>, including predictive analytics, automated engagement tools, or AI copilots</li><li>Experience using <strong>data visualization or BI tools </strong>(e.g., Looker, Tableau, Sigma, Omni) to communicate customer outcomes and portfolio health</li></ul><div><br></div><h3>Success in this Role</h3><ul><li><strong>Cloverleaf is embedded into customers’ core people processes,</strong> not treated as an add-on, resulting in deep, durable adoption that naturally creates expansion opportunities.</li><li><strong>Accounts consistently grow over time through a land-and-expand motion:</strong> initial deployments expand into new departments, use cases, and stakeholder groups, directly contributing to revenue growth.</li><li><strong>Customers can clearly articulate how Cloverleaf contributes to their business outcomes</strong> whether that’s improved team performance, stronger leadership pipelines, faster onboarding, or higher engagement scores.</li><li><strong>Net Revenue Retention and logo retention targets are met or exceeded quarter over quarter,</strong> with expansion revenue driven by adoption-led growth rather than transactional upsells.</li><li><strong>Customers are engaged advocates</strong> who participate in case studies, referrals, and community activities because they see Cloverleaf as a true strategic partner.</li><li><strong>Customer health scores improve across the portfolio,</strong> with proactive interventions reducing churn risk before it escalates.</li><li><strong>Cross-functional collaboration is seamless,</strong> with clear feedback loops between CS, Product, Sales, and Implementation that improve the overall customer journey and inform product strategy</li></ul><div><br></div><h3>How We Unleash You to Do Your Best Work</h3><ul><li>Flexible PTO and work schedule - with a minimum of 2 full weeks off per year</li><li><em>Company paid</em> full benefits, including medical, dental, vision, life insurance, and more!</li><li>Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans</li><li>Macbook and home-office set-up stipend</li><li>401k benefits including a match with immediate vesting</li><li>Truly values-driven team (ask us about it!)</li></ul><div><br><br></div><h3>Who We Are</h3><div>Cloverleaf connects siloed HR data and team collaboration tools to deliver personalized, actionable development at scale. Built on validated assessments like DISC, Enneagram, CliftonStrengths, and 16 Types, plus real-time insights, it strengthens team alignment, communication, and performance for over 30,000 teams worldwide.<br><br></div><div><strong><em>Cloverleaf is on a mission to unleash people to do their best work.&nbsp;<br></em></strong><br></div><div><em>We believe that people should be passionate and engaged with the work that they are doing, starting with our own team.</em></div>

Customer Success Manager

<div>The expected salary range for this position is $106,400.00 - $125,010.60. Employees in specific high cost of labor locations in the United States (such as San Francisco, CA and Seattle, WA) may qualify for a geographic differential. Compassion International is not responsible for third parties who omit this information when copying and re-posting job openings.</div><div><br>We’re seeking an Applied Data Scientist III to turn our backlog of AI use cases into scalable, production-ready solutions. This role is both hands-on technical and strategy, combining model development, system design, and operationalization in AWS alongside AI adoption and domain readiness. You’ll work to standardize efforts, drive measurable business impact, and elevate data science best practices across the team and enterprise. You’ll also represent AI platform capabilities to neighbor groups, translating complex ideas and needs into clear value, for both non-technical and technical stakeholders.&nbsp;</div><div><br><strong>What will you do?</strong> &nbsp;</div><ul><li>Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.&nbsp;</li><li>Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.&nbsp;</li><li>Uphold and engage in Compassion’s core <strong>Cultural Behaviors</strong>.&nbsp;</li><li>Develops, analyzes, and models operational, program, marketing, or other organizational data to analyze the competitive performance of Compassion's business segments.&nbsp;</li><li>Develops innovative strategies, quantifies the competitive performance of the organization's operations and/or markets. Further evaluates potential operational changes, and designs new approaches and data methodologies accordingly.&nbsp;</li><li>Performs exploratory data analysis to understand relationships, opportunities to influence outcomes and how to attribute cross-channel outcomes. Further develops proofs of concept to verify ideas and closes the loop to make sure that the proposed solution is performing as it should and is correctly understood by clients.&nbsp;</li><li>Translates complex analytical and technical concepts for non-technical team members to enable understanding and drive informed business decisions and AI adoption.&nbsp;</li></ul><div><br><strong>What do you bring?</strong>&nbsp;</div><ul><li>Demonstrated ability to act as an AI evangelist—guiding non-technical teams, influencing adoption, and promoting best practices across the organization&nbsp;</li><li>Strong ability to quantify impact, including cost savings, ROI, and prioritization of high-value use cases&nbsp;</li><li>Experience partnering with business stakeholders and translating technical concepts into clear, actionable items and insights&nbsp;</li><li>Strong hands-on experience building and deploying machine learning models end-to-end in production environments&nbsp;</li><li>Proven ability to perform exploratory data analysis and select appropriate algorithms based on business outcomes and data characteristics&nbsp;</li><li>Hands-on experience with AWS (especially SageMaker) for model development, deployment, and orchestration&nbsp;</li><li>Experience working with modern data platforms such as Snowflake and enterprise data warehouses&nbsp;</li><li>Ability to consolidate and operationalize multiple siloed use cases into standardized, scalable solutions&nbsp;</li><li>Seven years Relevant experience working in the Data field&nbsp;</li></ul><div><br><strong>Why work here?</strong>&nbsp;</div><ul><li><strong>The mission:</strong> Join a team that is motivated to release children from poverty in Jesus’ name.&nbsp;</li><li><strong>Our benefits</strong>: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and <strong>more</strong>.&nbsp;</li><li><strong>Spiritual growth:</strong> Participate in regular chapel services, prayer groups, and department devotionals.&nbsp;</li></ul>

Applied Data Scientist III

<div><strong>Get Involved!<br></strong><br></div><div>Samaritan's Purse is seeking a <strong>Manager, Technology &amp; Data</strong> to join our <strong>U.S Rebuild</strong> team in <strong>North Wilkesboro, NC</strong>. As a <strong>Manager, Technology &amp; Data</strong>, you will be responsible for building and leading information technology and data strategies for U.S. Rebuild and managing a team focused on implementing those strategies in partnership with Samaritans Purse IT and other internal and external resources. You will proactively explore new and emerging technologies, data sources, partnerships, and other solutions to support the needs of the department and the vision of U.S. Rebuild and Samaritans Purse leadership. You will serve as primary liaison and lead collaborative efforts between U.S. Rebuild and related teams (business systems, data enablement, reporting) in IT and other departments.</div><div>&nbsp;&nbsp;</div><div><strong>A day in the life of a Manager, Technology &amp; Data:</strong></div><div>&nbsp;</div><div>At Samaritan's Purse, the Gospel really is the center of all we do!&nbsp; We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.&nbsp;</div><div>&nbsp;</div><div>In the role of <strong>Manager, Technology &amp; Data,</strong> you will have the opportunity to:</div><ul><li>Maintain your personal relationship with Jesus Christ and be an effective witness for Him</li><li>Lead the U.S. Rebuild IT &amp; Data Systems team in supporting U.S. Rebuild through IT project management, technical support (at all levels) of custom and third-party applications, geospatial technology and analysis, data visualization and analysis, and other innovative solutions.</li><li>Liaise with Information Technology department to secure necessary IT resources for U.S. Rebuild initiatives, and assign U.S. Rebuild resources to support projects as required.</li><li>Lead, collaborate, and synchronize with IT and other business leads within the ministry to build alignment on business systems, data, and reporting.</li><li>Identify opportunities to support data-informed decision making at all levels of U.S Rebuild, and assign resources in partnership with the U.S. Rebuild leadership to acquire, interpret, model, and present relevant data to the correct audiences.</li><li>Lead and maintain regular and open communication with U.S. Rebuild staff in order to monitor the effectiveness of ministry and department systems, identify system issues and technology gaps, and analyze potential opportunities.</li><li>Advise senior U.S. Rebuild leadership on software, hardware, and related needs and opportunities in cooperation with the IT department, and evaluate new and emerging solutions that support the work of U.S. Rebuild and the mission of Samaritans Purse.</li><li>Collaborate alongside the U.S. Rebuild Training Program Manager and other stakeholders to plan and implement change management and training strategies for department technology rollouts, and manages hypercare/ongoing customer support.</li><li>Support teams across U.S. Rebuild and the broader ministry with special projects and assignments as needed.</li><li>All other duties as assigned</li></ul><div>&nbsp;</div><div><strong>Qualifications &amp; Experience</strong>:</div><ul><li>Bachelors degree in Information Technology, Data Management, or closely related discipline and five (5) to seven (7) years related experience and/or training; or equivalent combination of education and experience in Information Technology or Data Management.</li><li>Knowledge of information technology, project management, and Software Development Life Cycle (SDLC) best practices</li><li>Familiarity with Agile project management framework</li><li>Experience with software vetting, implementations, troubleshooting, and maintenance</li><li>Ability to recognize problems, develop and evaluate data, determine solutions, and make logical recommendations</li><li>General knowledge of data management and data analysis principles</li><li>Ability to coach and mentor others</li><li>12 credit hours of college-level Biblical Studies (required); if not already completed, opportunity to meet and complete the requirement is available upon hire</li></ul><div>&nbsp;</div><div><strong>Job Location:</strong> North Wilkesboro, NC</div><div><strong>Type:</strong> Full-time</div><div><strong>Language Requirement:</strong> Fluency in English (required)</div><div><br></div><div><strong>Benefits:</strong></div><ul><li>Medical, prescription, dental &amp; vision insurance</li><li>Flexible Spending Account (FSA)</li><li>Long-term and Short-term disability insurance</li><li>Paid Family Medical Leave</li><li>Term Life Insurance</li><li>401(k) retirement savings plan</li><li>10 paid holidays</li><li>12 vacation/personal days</li><li>10 sick days</li></ul>

Manager, Technology & Data, U.S Rebuild

<div>GMO Global Media Outreach harnesses the power of digital technology to spread the Gospel around the globe. Through advanced data-driven strategies, we connect with millions, fostering their spiritual growth in Christ. We aim to offer every person on Earth the chance to discover Jesus via various digital channels, creating a faith-based community that unites volunteers with individuals worldwide seeking spiritual enlightenment.<br><br></div><div>We are seeking a skilled and mission-driven Data Scientist to join our growing team. This role is pivotal in helping us understand, engage with, and support people at every stage of their spiritual journey. As a <strong>Data Science &amp; Analytics Director </strong>at Global Media Outreach, you’ll apply statistical modeling, machine learning, and data mining techniques to generate insights that inform outreach strategies, measure spiritual engagement, and optimize impact. You’ll work closely with stakeholders across the organization to ensure data is used to advance our mission effectively and responsibly.<br><br></div><div><strong>Key Responsibilities:<br></strong>This role will provide leadership to the Data Science &amp; Analytics team and foster cross-functional collaboration (including engineering, product, etc.) to align data initiatives with broader business objectives. This role reports to the Chief Technology Officer and works closely with the Director of Engineering and Sr. Director of Solutions as part of the Technology Solutions leadership team.&nbsp;<br><br></div><div><em>Modeling, Metrics &amp; Analysis:</em></div><ul><li>Design and implement machine learning models to classify contacts, predict user engagement, and identify behavioral trends.</li><li>Develop and refine metrics to quantify spiritual growth and content effectiveness.</li><li>Analyze large datasets to extract insights that inform strategic decisions, campaign performance, and digital outreach strategies.</li></ul><div><br><em>Experimentation &amp; Optimization:</em></div><ul><li>Design and evaluate A/B tests, multivariate experiments, and causal analyses to test hypotheses and optimize messaging, user flows, and engagement pathways.</li><li>Leverage data insights to assess the efficacy of product enhancements, content approaches, and operational workflows. This analysis will inform solution development and drive continuous improvement.</li></ul><div><br><em>Data Engineering Collaboration:</em></div><ul><li>Partner with the Director of Engineering to source, clean, and prepare structured and unstructured data for analysis and model deployment.</li><li>Contribute to refining data pipelines and support the execution of scalable models in production environments.</li></ul><div><br><em>Communication &amp; Visualization:</em></div><ul><li>Communicate complex data insights to stakeholders at all levels through clear narratives and effective data visualizations, enabling data‑driven decision‑making across the organization.</li><li>Create compelling dashboards, reports, and visualizations to communicate trends and recommendations to internal stakeholders and leadership.&nbsp;</li></ul><div><br>Research &amp; Innovation:</div><ul><li>Stay informed on trends in data science, machine learning, and AI—especially those applicable to digital engagement and nonprofit work.</li><li>Explore emerging technology trends such as NLP, recommender systems, and responsible AI to inform future innovation.</li></ul><div>&nbsp;</div><div><strong>Skill Requirements:</strong></div><ul><li>Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Applied Mathematics, or a related field.</li><li>5–7 years in data science/analytics with leadership experience.</li><li>Proficiency in Python or R and experience with relevant libraries (e.g., pandas, scikit-learn, TensorFlow, caret).</li><li>Strong SQL skills and experience working with relational databases and data warehouses.</li><li>Demonstrated experience with supervised and unsupervised learning techniques.</li><li>Strong grasp of experimental design, hypothesis testing, and statistical inference.</li><li>Excellent communication and visualization skills, with the ability to explain complex models to non-technical stakeholders.</li><li>Experience deploying models and working with data in production environments.</li></ul><div><br><strong>Bonus Skills:</strong></div><ul><li>Experience in digital engagement, donor analytics, or non-profit impact measurement.</li><li>Familiarity with cloud platforms such as AWS or Google Cloud Platform.</li><li>Exposure to NLP and chatbot-related applications.</li><li>Proficiency in data visualization tools such as Tableau, Power BI, or Looker.</li><li>Understanding of data ethics and responsible AI practices.</li></ul><div>&nbsp;</div><div><strong>Additional Requirements</strong></div><ul><li>This position is fully remote.</li><li>Only U.S.-based applicants will be considered.</li><li>Applicants must be authorized to work in the U.S.</li><li>Alignment with our Statement of Faith is required.</li></ul><div>&nbsp;</div><div><strong>To Apply<br></strong>If you have a passion for using your skills for Gospel purposes, we encourage you to apply. Please submit your <strong>resume</strong> and a <strong>cover letter below. </strong>Your cover letter should detail your interest in joining Global Media Outreach and highlight your experience and skills.<br><br></div><div>Join us in our mission to make a significant global impact through innovative digital means, spreading the gospel and connecting people with the message of Jesus Christ!</div>

Data Science & Analytics Director

<div>Life.Church wants to make a lasting difference in your life, in our community, and in the world. Our mission is to lead people to become fully devoted followers of Christ. That's how we’re able to make a difference, and it's the driving force behind everything we do. The Data Analyst is primarily responsible for partnering with ministry and operational leaders across Life.Church to transform data into strategic insights. This role delivers deep analytical insights, balanced perspectives, and clear recommendations that create confidence in decision-making at the tactical, operational, and strategic levels.</div><div><br></div><div>The Data Analyst builds technical proficiency, analytical rigor, and fosters stakeholder collaboration to execute independent analytical projects, support strategic framing, and partner with stakeholders effectively. The Data Analyst provides data solutions that equip teams and ministries to further Life.Church’s mission and to reach people for Christ.</div><div><br></div><div>At Life.Church, we exist to lead people to become fully devoted followers of Christ. It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity.&nbsp; It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be.&nbsp;</div><div><br></div><div>The Finance Team partners with the organization to facilitate the financial reporting needs of Life.Church, including payroll, accounts payable, giving operations, accounting, forecasting, and data analytics. We equip the organization with the tools needed to plan for, understand, and steward the resources God has provided for our ministry.<br><br></div><h3>What You’ll Do</h3><ul><li>Guide analytics beyond presentation to clarify trends, tradeoffs, and implications for action.</li><li>Create tools and dashboards that present data in a clear and compelling way with consistent definitions.</li><li>Conduct comprehensive cross-functional data analysis to uncover trends and insights.</li><li>Build and maintain analytical tools that support recurring ministry processes (forecasting, health metrics, performance tracking).</li><li>Design, enhance, and optimize Tableau dashboards and visualizations, collaborating with data engineers on underlying data structure improvements as needed.</li><li>Translate analytics projects into clear technical requirements.</li><li>Lead discovery conversations with stakeholders at various levels to seek understanding, develop solutions, and identify areas of analytical exploration.</li><li>Partner with leaders to design analytical deliverables (dashboards, reports, frameworks) that address recurring strategic questions and support ongoing decision-making.</li><li>Collaborate on long-term and short-term forecast development across several domains.</li><li>Collaborate with internal and external teams on data initiatives, integrations, and other system focused needs.</li></ul><div><br></div><h3>Skills Needed to Succeed</h3><ul><li>Excellent verbal, written, and interpersonal communication skills to clearly explain complicated processes and foster partnerships.</li><li>Ability to clearly explain complex analyses in concise, accessible ways.</li><li>Frame cross-functional analysis strategically and deliver actionable insights.</li><li>Maintain a systematic and organized approach to completing assignments accurately, thoroughly, and timely.</li><li>Ability to translate analytics projects into technical requirements.</li><li>Self-motivated with ability to take initiative, make independent decisions, and problem-solve.</li><li>Ability to collaborate in team environment and work independently.</li><li>Bachelor's degree in Data Analytics, Data Science, or related quantitative field.</li><li>1-3 years of experience in financial planning, data analysis or business intelligence or demonstrated technical proficiency in SQL, Tableau, and/or data visualization tools.</li></ul>

Data Analyst

<div><strong>About Amazing Life</strong></div><div>Amazing Life equips churches with content and technology that help kids grow in their faith.</div><div>We operate with the standards of a world-class business while serving a mission that matters deeply. Our team values clarity, discipline, and excellence — not only in outcomes, but in how we execute.</div><div>Marketing at Amazing Life is not about noise or vanity metrics. It is about building systems that create measurable growth and real impact for churches and families.</div><div><strong><br>Role Overview</strong></div><div>The <strong>Digital Marketing Manager</strong> is responsible for executing and optimizing the digital systems that drive demand, engagement, and growth for Amazing Life.</div><div>This role is ideal for a data-driven marketer who enjoys building and improving marketing systems. You will work across paid acquisition, email marketing, website optimization, and marketing automation to ensure campaigns reach the right audiences and convert effectively.</div><div>A central part of this role is the ability to use data to drive decisions — building segmented audiences, analyzing campaign performance, improving conversion flows, and continuously refining how prospects move through our digital ecosystem.</div><div>You will report directly to the <strong>VP of Marketing</strong> and work closely with the broader marketing and product teams to translate strategy into high-performing campaigns and measurable growth outcomes.</div><blockquote>Over time, this role has the potential to grow into broader marketing leadership responsibilities as the marketing function expands.</blockquote><div><strong><br>Core Responsibilities</strong></div><h3>Data-Driven Campaign Execution</h3><ul><li>Build and manage targeted marketing campaigns using data segmentation and audience insights.</li><li>Pull and manage segmented lists within HubSpot and CRM systems to ensure campaigns reach the correct audiences.</li><li>Execute and manage weekly newsletters, lifecycle campaigns, and targeted email distributions.</li><li>Continuously analyze engagement, conversion, and performance metrics to improve campaign effectiveness.</li><li>Develop structured testing processes to improve subject lines, messaging, segmentation, and campaign performance.</li></ul><div><br></div><h3>Email Marketing &amp; Marketing Automation</h3><ul><li>Build and deploy marketing campaigns using HubSpot.</li><li>Develop audience segmentation strategies that improve targeting and engagement.</li><li>Create automated workflows, nurture sequences, and lifecycle campaigns that guide prospects through the customer journey.</li><li>Manage ongoing communication programs such as newsletters, announcements, and product updates.</li><li>Ensure campaigns are structured, trackable, and optimized for performance.</li></ul><div><br></div><h3>Website Optimization &amp; Conversion Strategy</h3><ul><li>Help manage the performance of the Amazing Life website as a key growth channel.</li><li>Optimize landing pages, calls-to-action, and conversion paths across the site.</li><li>Work with the marketing and product teams to improve how website visitors move from discovery to engagement.</li><li>Analyze website behavior and conversion data to identify opportunities for improvement.</li><li>Continuously refine how traffic sources, landing pages, and calls-to-action contribute to pipeline growth.</li></ul><div><br></div><h3>CRM &amp; Marketing Systems</h3><ul><li>Maintain strong proficiency in HubSpot including lists, workflows, reporting, and automation.</li><li>Work effectively within Salesforce to ensure marketing activity aligns with pipeline tracking.</li><li>Ensure marketing attribution, segmentation, and reporting systems are accurate and reliable.</li><li>Improve how marketing systems capture and use data to drive better campaigns.</li></ul><div><br></div><h3>Analytics &amp; Performance Reporting</h3><ul><li>Analyze campaign performance across paid media, email, and website channels.</li><li>Develop reporting frameworks that connect marketing activity to meaningful growth metrics.</li><li>Identify trends, opportunities, and areas for improvement using marketing data.</li><li>Translate campaign performance into clear insights and actionable recommendations.</li></ul><div><br></div><h3>Strategic Contribution</h3><ul><li>Contribute thoughtful ideas to marketing strategy and campaign planning.</li><li>Bring a systems-oriented mindset to improving marketing execution.</li><li>Take ownership of marketing performance outcomes, not just campaign activity.</li></ul><div><strong><br>What Success Looks Like</strong></div><ul><li>Marketing campaigns consistently reach the right audiences through effective segmentation.</li><li>Email marketing programs demonstrate strong engagement and conversion.</li><li>The Amazing Life website effectively converts visitors into leads and engaged users.</li><li>Marketing systems and reporting provide clear visibility into performance and growth.</li><li>Campaign execution is organized, disciplined, and consistently improving.</li></ul><div><strong><br>Qualifications</strong></div><h3>Required</h3><ul><li>3–6 years of experience in digital marketing, growth marketing, or performance marketing.</li><li>Strong proficiency with HubSpot marketing automation and campaign execution.</li><li>Experience building segmented marketing audiences and managing lifecycle campaigns.</li><li>Experience analyzing marketing performance data and improving campaign outcomes.</li><li>Working knowledge of Salesforce CRM or similar pipeline systems.</li><li>Experience optimizing landing pages, conversion flows, or website performance.</li><li>Strong written communication skills.</li><li>Ability to balance strategic thinking with hands-on campaign execution.</li></ul><h3>Preferred</h3><ul><li>Experience in SaaS, subscription, nonprofit, or mission-driven organizations.</li><li>Familiarity with church or ministry environments.</li><li>Experience with lifecycle marketing strategy and customer journey optimization.</li><li>Working knowledge of tracking tools such as Pendo, and basic editing capabilities in WordPress and Figma Sites.</li><li>Experience working in fast-growing organizations where systems and processes are evolving.</li></ul>

Digital Marketing Manager

<div><strong>About Donorbox</strong></div><div>Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀</div><div><br>Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.</div><div>🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!</div><div><br><strong>The Role</strong></div><div>At Donorbox, the <strong>Senior Market Research Specialist</strong> will play a key role in shaping how we understand, segment, and grow across the nonprofit landscape.</div><div>You’ll dive deep into nonprofit sectors such as faith-based, <strong>animal welfare, education, arts &amp; entertainment </strong>and more, analyzing their unique challenges, structures, motivations, news consumption habits, and buying behavior. Your insights will guide our <strong>go-to-market strategy, brand</strong> and <strong>product direction</strong>, helping us serve our customers better and accelerate growth.</div><div><br>This role will not only uncover market opportunities but will also <strong>help our Product team discover unmet user needs</strong> - identifying where Donorbox can innovate and differentiate. You’ll work cross-functionally with <strong>Growth, Marketing, Sales, Customer Success and Product</strong> leaders to turn data into insights, and insights into strategy - positioning Donorbox for long-term success with its nonprofit partners.</div><div><br><strong>Responsibilities:</strong></div><div><strong>Market &amp; Segment Research</strong></div><ul><li>Conduct in-depth research to define TAM, SAM, and SOM globally and regionally for nonprofit verticals.</li><li>Map industry structure, giving trends, digital adoption, and seasonality (e.g. Easter, Giving Tuesday, Ramadan, etc.).</li><li>Create sub-segment analyses — e.g., dioceses vs. parishes, Catholic vs. Protestant, churches vs. Christian orgs, animal shelters vs. wildlife rescues – for deeper understanding.</li><li>Deliver clear market landscape reports that guide strategic prioritization.<br><br></li></ul><div><strong>Audience Profiling &amp; ICP Definition</strong></div><ul><li>Develop and maintain detailed <strong>Ideal Customer Profiles (ICPs)</strong> and buyer personas for each segment.</li><li>Identify key purchasing decision-makers and influencers — demographics, psychographics, motivations, and buying cycles.</li><li>Understand their pain points, approval layers, and how they make technology decisions.</li><li>Validate findings through structured surveys and interviews with nonprofit leaders and users that this candidate will conduct and analyze.<br><br></li></ul><div><strong>Behavioral &amp; Media Insights</strong></div><ul><li>Determine where and how target audiences consume information, from podcasts and newsletters to associations, conferences and other media platforms.</li><li>Identify trusted communities and communication channels that influence their decisions.</li><li>Understand preferred content formats and technology adoption levels.<br><br></li></ul><div><strong>Buying Habits &amp; Triggers</strong></div><ul><li>Analyze how organizations discover and evaluate software — through peers, partners, Google search, or industry networks.</li><li>Identify <strong>purchase drivers</strong> (simplicity, cost, trust, integration, etc) and <strong>objections</strong> (security, fear of change, theological fit, etc) and explain how Donorbox can effectively address these challenges.</li><li>Document <strong>budget cycles and fiscal dependencies</strong> to align sales outreach and marketing campaigns with optimal timing.<br><br></li></ul><div><strong>Competitive Landscape</strong></div><ul><li>Benchmark Donorbox against fundraising software competitors.</li><li>Analyze features, pricing models, messaging, and positioning.</li><li>Identify opportunities for differentiation — including through positioning, CRM integration, pricing flexibility, and product features and simplicity.<br><br></li></ul><div><strong>Product &amp; User Discovery</strong></div><ul><li>Partner with the Product team to uncover insights that inform <strong>new features, product improvements, and market opportunities</strong>, ensuring Donorbox continues to evolve around real customer behavior and needs.</li><li>Identify friction points in user journeys and translate findings into actionable product recommendations.</li><li>Support new product or feature development with data-backed insights from target markets.<br><br></li></ul><div><strong>Internal Data &amp; Cross-Functional Insights</strong></div><ul><li>Collaborate with the larger Marketing team, Sales, Customer Success, and Product to extract internal customer and performance data.</li><li>Analyze customer mix, usage patterns, ARR by segment, and churn reasons.</li><li>Conduct win/loss analyses and synthesize learnings into ICP refinements.<br><br></li></ul><div><strong>Strategic Reporting &amp; Recommendations</strong></div><ul><li>Synthesize all research into clear, actionable insights backed by data points, and present findings to leadership and/or stakeholders.</li><li>Share useful findings with the company to help inform decisions and shed light on users’ latest behaviors, preferences, and needs.</li><li>Recommend <strong>GTM strategies, product &amp; brand positioning, and technology partnership opportunities</strong> based on market data.</li><li>Deliver quarterly reports on industry trends and emerging opportunities.</li></ul><div><br></div><h3><strong>Research Methods &amp; Approach</strong></h3><ul><li>Execute <strong>primary and secondary research</strong> using surveys, interviews, focus groups, and desk research, singlehandedly managing the process end-to-end.</li><li>Design and analyze <strong>quantitative studies</strong> (market sizing, segmentation, survey analysis).</li><li>Conduct <strong>qualitative research</strong> — in-depth interviews, customer panels, win/loss interviews.</li><li>Use <strong>data and tools</strong> like Typeform, Google Trends, SEMrush, SimilarWeb, Crunchbase, and Pew/Giving USA reports.</li><li>Build and maintain a <strong>market intelligence database</strong> with competitive data, pricing, and adoption metrics.</li><li>Visualize findings through dashboards and concise, presentation-ready insights for senior stakeholders.</li></ul><div><br><strong>Qualifications &amp; Experience</strong></div><ul><li>5–8 years of <strong>market research, strategy, or growth analysis</strong> experience (preferably in B2B or SaaS or nonprofit tech).</li><li>Strong analytical background and ability to translate complex data into actionable insights that stakeholders can immediately understand.</li><li>Deep understanding of <strong>B2B buyer behavior</strong> and <strong>go-to-market segmentation</strong>.</li><li>Familiarity with research and analytics tools such as <strong>Crunchbase, SEMrush, SimilarWeb, Google Trends, Cision, survey tools</strong>, or AI-driven platforms.</li><li>Exceptional written and verbal communication skills.</li><li>Curiosity, initiative, and a self-starter attitude - comfortable working cross-functionally and autonomously.</li></ul><div><br></div><h3><strong>What We’d Love to See</strong></h3><ul><li>Experience researching or marketing to the <strong>nonprofit, faith-based, or education</strong> sectors.</li><li>Prior experience in a <strong>high-growth SaaS company</strong>.</li><li>Demonstrated ability to identify white-space opportunities and influence GTM strategy.</li><li>Strong presentation and data visualization skills.</li><li>A true team player, dedicated to driving meaningful impact both within our company and for our valued nonprofit customers.</li></ul><div><br><strong>Details</strong></div><ul><li><strong>Location:</strong> Fully remote based in US</li><li><strong>Working hours:</strong> Flexible, with some overlap to U.S. time zones preferred</li><li><strong>Salary: </strong>80-95k annual salary based on experience, plus equity</li></ul><div><br><strong>Benefits &amp; Perks</strong></div><ul><li>Fully remote work from the comfort of your home</li><li>Generous time off policy of 21 days (birthday included 🎉), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)</li><li>Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life</li><li>401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%</li><li>Reimbursement package for home office expenses and professional development, up to $1.5k</li><li>Eligibility for employee equity plan (stock options)</li><li>Wellness program with fitness and mindfulness classes</li><li>Love your work and our mission of serving nonprofits!</li></ul><div><br><strong>The Application Process</strong></div><div><strong>We have 6 stages:</strong></div><ol><li>Apply here and fill out our questions to tell us about you!</li><li>Prescreen Call with the Talent Team</li><li>Interview with Hiring Manager</li><li>Assignment</li><li>Panel</li><li>Final Interview</li><li>Background &amp; Reference Checks</li></ol><div><br>If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!</div>

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