<div>We are seeking a reliable and proactive Help Desk Support Specialist to support our team of approximately 75 employees, composed of hybrid and fully remote staff. This role is responsible for ensuring smooth IT operations by providing support for the office network with occasional on-site visits and remote assistance for distributed team members. Key responsibilities include maintaining the office network, supporting workstations and conference room technology, resolving day-to-day technical issues, and assisting in the implementation of security protocols and best practices.</div><div><br></div><div><strong>Functions and Responsibilities</strong></div><div><br></div><ul><li>Act as the first point of contact for all IT support requests from both in-office and remote employees.</li><li>Provide technical support to in-office staff, including but not limited to troubleshooting issues with computers, printers, VoIP phones, and conference room A/V systems.</li><li>Deliver remote technical support for offsite employees by resolving software, connectivity, and hardware-related issues.</li><li>Monitor and maintain office networking infrastructure (Wi-Fi, switches, cabling) to ensure reliable connectivity.</li><li>Set up and configure hardware and user accounts for new hires.</li><li>Manage and document support tickets in a timely and organized manner.</li><li>Manage efficient and thorough on-boarding and off-boarding processes.</li><li>Assist with device inventory tracking, procurement, and asset lifecycle management.</li><li>Ensure remote staff have secure, efficient access to necessary systems and tools.</li><li>Collaborate with external vendors for specialized support or equipment servicing.</li><li>Promote IT best practices and provide informal training or guidance to end users.</li><li>Support the implementation of company security strategies, including:<ul><li>Enforcing multi-factor authentication (MFA) and strong password policies.</li><li>Ensuring endpoint protection and security updates are properly deployed.</li><li>Assisting with user access reviews and permission audits.- Educating users on phishing risks and secure computing practices.</li></ul></li></ul><div><br>Other duties may be added to support product and engineering teams as needed, for example, project management or software testing.</div><div><br></div><div><strong>Requirements</strong></div><div>&nbsp;</div><ul><li>At least 2 years of experience in an IT support or help desk role, supporting both local and remote users</li><li>Proficiency with Google Workspace, Microsoft 365, and collaboration tools such as Monday, Zoom, and Slack</li><li>Experience with help desk ticketing systems (e.g., Zendesk, Monday is preferred)</li><li>Knowledge of remote desktop tools (e.g., TeamViewer, AnyDesk, or built-in OS tools) is preferred</li><li>Familiarity with networking concepts, including IP addressing, Wi-Fi setup, and VPNs</li><li>Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar)</li><li>Awareness of cybersecurity practices, especially for remote work environments is preferred</li><li>Strong troubleshooting skills for printers, workstations, and A/V conferencing systems</li><li>Excellent verbal and written communication skills</li><li>Highly organized and able to manage multiple priorities and support requests</li><li>Team-focused attitude with a strong sense of ownership and urgency</li></ul><div><br></div><div><strong>Employment Details</strong></div><ul><li>CT headquarters are located in Wheaton, Illinois</li><li>Work Location: Fully remote with occasional travel</li><li>Type: Full time, 37.5 hour workweek</li><li>Classification: Salaried, Exempt FLSA status</li><li>Benefits: CT offers a comprehensive benefits package - check out our careers page to learn more</li></ul><div><br></div><div><em>Exact compensation may vary based on experience, skills, and location.&nbsp;</em></div><div><strong>Salary Description</strong></div><div>Annual Salary Range: $60,000 - $65,000</div>

IT Help Desk and Network Support Specialist

<div>At Phoenix Seminary, we are committed to training men and women for Christ-centered ministry for the building up of healthy churches in Phoenix and around the world. We live out this mission through our distinctive blend of deep scholarship and a shepherd’s heart.</div><div><br></div><div>As our Seminary continues to grow, we’re excited to welcome a dedicated <strong>Information Technology Specialist</strong> to our team. In this role, you’ll be at the heart of our campus technology operations, ensuring that students, faculty, and staff have the tools and support they need to thrive in both in-person and online environments.<br><br></div><div>You’ll provide hands-on support for all things IT—maintaining hardware, software, applications, AV equipment, and networks—while also helping us implement new and innovative tech solutions. You’ll serve as the go-to expert for our Learning Management System (LMS), supporting the delivery and upkeep of graduate-level online courses, and helping ensure a seamless digital experience for our learning community.<br><br></div><div>This is an ideal opportunity for someone who is passionate about technology, values collaboration, and is excited to serve in a faith-based academic environment. If you love problem-solving, thrive in a mission-driven culture, and want to play a key role in supporting theological education, we’d love to meet you.<br><br></div><div><br><br></div><div><strong>Reports to:</strong>&nbsp; Information Technology Manager</div><div><strong>&nbsp;</strong></div><div><strong>Classification</strong>&nbsp; Full-Time, Exempt<br><br></div><div><strong>&nbsp;</strong></div><div><strong>Principal Responsibilities</strong></div><ol><li>Production, Project Management, and Communication</li><li>Produce new online courses according to the set production schedule and maintain, update, and improve all online courses.</li><li>Communicate with subject matter experts to coordinate the design and construction of new online courses and make improvements to existing courses. &nbsp;</li><li>Assist and consult with faculty, staff, and other subject matter experts regarding best practices for web-based user interface patterns and user experience.</li><li>Produce or procure visual assets, including icons, photos, graphics charts, videos, animated gifs, and printed media such as syllabi.</li><li>Research and evaluate new and emerging technologies, approaches, and policies for potential application to online courses and know related policies for their use.</li><li>Identify tasks, advise best practices, establish timelines and deadlines, and keep multiple projects in motion to completion.</li></ol><div>&nbsp;<br><strong>Engineering and implementation</strong></div><ol><li>Construct web pages using Moodle’s webpage editor and edit the pages in HTML, CSS, and Javascript as needed.&nbsp;</li><li>Create and maintain applications that automate administrative tasks.</li><li>Work closely with the Information Technology Manager to implement and maintain software, hardware, and networks.</li><li>Reduce siloing by creating and maintaining software integrations</li></ol><div><br><strong>Platform and Product Maintenance</strong></div><ol><li>Write and maintain Excel macros to streamline data entry and database synchronization processes between Phoenix Seminary’s LMS, SIS, CRM, and financial systems.</li><li>Update course web pages with current information every semester.&nbsp;</li></ol><div><br><strong>Quality Assurance</strong></div><ol><li>Test the online course web application for both functionality and content to create an industry-leading online educational experience.</li><li>Identify, reproduce, and fix bugs in the seminary’s software applications or report them to the proper stakeholders (e.g., platform service providers like Open LMS, Information Technology Manager,&nbsp; faculty, or other staff.</li><li>Work closely with the Information Technology Manager to create and maintain data entry policies and databases that enable for accurate and easily accessible data for administration.&nbsp;</li><li>Work closely with the Information Technology Manager to administrate software and domain access.</li><li>General API knowledge</li></ol><div><br><strong>Customer service, training, and support</strong></div><ol><li>Design and produce tutorials for students, faculty, and staff, including videos, instructional animations, and technical writing—update as necessary.</li><li>Answer emails, phone calls, and provide customer support for software applications students and faculty use.&nbsp;</li><li>Provide training for faculty in the use of Moodle features (e.g., quiz/exam creation, gradebook, discussion questions, etc.), as well as web-based applications such as Harmonize and Turnitin.</li><li>Plan, develop, and conduct workshops/activities for faculty and staff on the effective use of information technology such as web-based software programs and computers.&nbsp;</li><li>Help desk experience with ticketing system</li><li>Other duties as assigned.&nbsp;</li></ol><div>&nbsp;</div><div><strong>Education and Experience</strong></div><ol><li>Minimum of a bachelor’s degree in computer information systems, information technology, education, business, or related field. Graduate theological education is a plus</li><li>Minimum of two (2) year’s experience in information technology, online course development, and systems management. Experience in graduate higher education preferred.</li><li>Demonstrated proficiency in Microsoft Office, Excel, Word, PowerPoint, and Adobe Acrobat Pro, including advanced proficiency in Excel.</li><li>Proven track record of excellent customer service.</li><li>Basic knowledge of programming and scripting languages, including HTML5, SQL, VBA, and Python.</li><li>AV experience is a plus.</li><li>Knowledge of:</li><li>web-based user interface and user experience best practices</li><li>learning management systems such as Moodle</li><li>relational database models and queries &nbsp;</li><li>Skill in:</li><li>designing web-based and mobile UI and UX</li><li>reasoning logically and methodically through complex and abstract software relationships</li><li>visual design and making effective use of digital communication media and channels</li><li>web-based software design and engineering</li></ol><div>&nbsp;</div><div><strong>Needed Attributes</strong></div><ol><li>Excellent verbal and written communication skills, efficient and pleasant telephone and personal contact abilities.</li><li>Excellent organizational and project management abilities. Ability to work independently, meet deadlines, and be a self-starter.</li><li>Problem-solving skills and creative, solution-oriented thinking.</li><li>A strong work ethic.</li><li>Ability to work with diverse personality types.</li></ol><div><strong>&nbsp;</strong></div><div><strong>Physical Requirements &nbsp;</strong></div><ol><li>Occasional light lifting – 25 lbs. or less.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Constant sitting, typing, and viewing a computer screen.</li></ol><div>&nbsp;</div><div><strong>Work Schedule</strong></div><div>Ability to work regularly Monday through Friday, assigned schedule, with hours outside regular work schedule as needed.</div><div>&nbsp;</div><div><strong>Evaluation</strong></div><div>The position described above, like other staff, will be evaluated at the end of an Introductory Period (90-day review) and then annually.</div><div><br><br></div><div><strong>Benefits:</strong></div><div>1. Paid Employee Medical</div><div>2. Tuition Reimbursement</div><div>3. Up to 20 Days in accrued PTO</div><div>4. 1 Floating Holiday</div><div>5. 2 Weeks of Holiday Pay (the entire week from 12/25 - 12/31 paid)&nbsp;</div><div>6. Professional Development Opportunities</div>

IT Specialist

<div><strong>Experience GuideStone!</strong></div><div>We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.</div><div><br><strong>What We Offer You!</strong></div><div>We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.</div><div><br><strong>Job Summary</strong></div><div>GuideStone is seeking a visionary and hands-on Enterprise Data Architect to lead the design and evolution of our enterprise data estate. This role blends strategic leadership with deep technical expertise to enable secure, trustworthy, and well-modeled data for analytics and applications. As a faith-based, non-profit organization, GuideStone offers a mission-driven culture, strong work/life balance, and a collaborative environment where your work directly supports meaningful outcomes. This is a unique opportunity to shape data architecture across Azure platforms while mentoring teams and influencing enterprise-wide decisions.</div><div><br><strong>What You'll Do&nbsp;</strong></div><ul><li>Define and maintain reference architectures for batch, streaming, and real-time data across Azure Data Lakehouse, Microsoft Fabric, Synapse, and Databricks</li><li>Drive convergence on data modeling approaches (dimensional, medallion and semantic) and sponsor canonical models and domain boundaries</li><li>Design and prototype data pipelines, semantic layers, and medallion/lakehouse patterns using SQL, PySpark, and Azure tools</li><li>Establish data governance standards including SLAs/SLOs, quality rules, lineage, and metadata management via Microsoft Purview</li><li>Implement secure data platform practices: RBAC/ABAC, encryption, key management, and network isolation</li><li>Lead architecture reviews, translate technical concepts for non-technical stakeholders, and align data strategy with business outcomes</li><li>Mentor data engineers, analysts, and citizen developers; elevate engineering standards through enablement and playbooks</li><li>Guide incident reviews, root-cause analysis, and architecture health tracking to ensure operational excellence</li></ul><div><br><strong>What You'll Need</strong></div><div><strong>Required Qualifications ​</strong></div><ul><li>Bachelor’s or Master’s in Computer Science, MIS, Engineering, or related field—or equivalent experience</li><li>10+ years in data/analytics, including 3–5+ years in architecture or lead roles</li><li>Deep expertise in Azure data services: Microsoft Fabric, Synapse, Databricks, ADLS Gen2</li><li>Advanced data modeling experience dimensional, medallion and semantic modeling for Power BI</li><li>Strong proficiency in SQL and Python/PySpark; performance tuning for large-scale datasets</li><li>Proven experience designing secure data platforms with privacy, retention, and access controls</li><li>Hands-on experience with data governance tools and practices (Purview or equivalent)</li><li>Familiarity with CI/CD, DevOps for data (Azure DevOps/GitHub), and infrastructure-as-code (Bicep/Terraform)</li><li>Excellent communication and storytelling skills to bridge technical and business audiences</li><li>High integrity and confidentiality in handling sensitive business matter</li></ul><div><br><strong>​Preferred Qualifications</strong></div><ul><li>Microsoft certifications (e.g., DP-203, DP-600, AZ-305)</li><li>Experience with event streaming (Event Hubs/Service Bus), MDM, and reference data solutions</li><li>Exposure to legacy interoperability (.NET/C#, SSIS/SSRS, SSAS/Tabular)</li></ul>

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