<div>Join a Christ-centered team where your technical leadership directly supports the mission of equipping future pastors and ministry leaders. At Phoenix Seminary, you'll lead a dedicated IT team, shape the seminary’s digital infrastructure, and ensure systems run smoothly—from classroom tech to campus-wide systems. This role offers the opportunity to work in a close-knit, purpose-driven environment where your skills make a meaningful impact every day. If you’re looking to combine your passion for technology with a commitment to ministry, there’s no better place to serve than Phoenix Seminary.<br><br></div><div><strong>Position Summary</strong>:&nbsp;</div><div>Act as the leader for Phoenix Seminary IT Department, overseeing and maintaining all aspects of the seminary’s IT stack, and serving as the primary contact with IT vendors.&nbsp;<br><br></div><div>In addition, this position provides technical support for special events. This position manages two Information Technology Specialist positions who assist with online course development, system administration, and project implementation. This position assumes the traditional duties of a webmaster, which include ensuring proper site management, managing content updates, responding to problems with functionality or downtime, and working with the Manager of Communications and the seminary’s web development vendor for website improvements.&nbsp;<br><br></div><div>This position also includes educational technologist tasks assigned by the Vice President of Operations. Ensures the organization's computer hardware, software, database management systems, and telecommunication services are working correctly. In conjunction with the seminary’s MPS, coordinates and configures systems to ensure they are performing at optimal speed. Meets with management teams to discuss how information technology can help the organization achieve its latest goals. Trains end-users on operating software, hardware, and databases. Oversees hardware and software installation, and trains the systems' end users. Responsible for all identity access management activities. Creates, maintains, and troubleshoots all data exchange between softwares. Responsible for data management, forecasting, regression analyses, and reporting. Strives to integrate various information systems.<br><br></div><div><br></div><div><strong>Principal Responsibilities:</strong></div><ul><li>Lead and manage a team of two IT Specialists whose job responsibilities include online course development, system administration, Tier I support, and project implementation</li><li>Act as Tier II support for faculty, students, and guests who are having difficulty with classroom technology, conference technology, computer needs, software bugs, permissions issues, account credentials, and multi-factor authentication</li><li>Create and implement professional development opportunities for IT Specialists</li><li>Assist IT Specialists and the Academic department with development of new online courses and implementation of existing courses each semester</li><li>Create an excellent online user experience for staff, students, and faculty that interact with Phoenix Seminary systems</li><li>Oversee all cybersecurity initiatives and general posture, being prepared to respond to incidents at any time and acting as the primary investigator to determine potential liability, continued risk, and potential damage in the event of a breach</li><li>Train all staff on cybersecurity, phishing, and password hygiene through development of trainings, user-friendly documentation, and phishing tests</li><li>Act as the subject matter expert on Phoenix Seminary software and hardware</li><li>Serve as the primary point of contact for all IT vendors and internal users</li><li>Professionally communicate with vendors regularly on a variety of topics, including contract disputes, poor vendor performance, and, if necessary, termination of vendor relationships</li><li>Negotiate new contracts and contract renewals with IT vendors</li><li>Navigate competing priorities and make strategic decisions to further seminary goals</li><li>Maintain inventory control and execute proactive equipment replacement regiment</li><li>Manage new hardware and software implementations / upgrades</li><li>Manage hardware lifecycle, including secure disposal and recycling of decommissioned hardware</li><li>Manage internal service requests related to hardware, software, or permissions issues</li><li>Oversee and proactively maintain classroom technology, including screencasting technology, projectors, TVs, microphones, and speakers</li><li>Oversee Zoom, Teams, and Vimeo for remote course delivery and conferencing, maintaining relevant equipment in classrooms and conference rooms</li><li>Oversee, maintain, and provide support for AV, computer, and lighting systems for all events</li><li>Serve as technical support for special events (both PS and external events) as needed</li><li>Configure and set up computer workstations, including joining new machines to the Phoenix Seminary domain, configuring computer settings, and setting up monitors, speakers, and other peripherals</li><li>Maintain approximately 5,000 lines of VBA code (debugging, implementation of feature requests, and quality assurance testing) that is used to automate various administrative processes, and write new code as business needs arise</li><li>Work with various department leaders to plan and execute improved usage of existing technology and software</li><li>Regularly test, edit, and proactively manage Phoenix Seminary’s backup systems, disaster response plan, and business continuity plan</li><li>Develop the Seminary's annual technology budget for all departments while managing its implementation (paying particular attention to cash flow). Review and analyze monthly budget reports for variances to reconcile discrepancies</li><li>Work with MSP to monitor day-to-day technology systems and processes that support the goals, progress, processes, and operations of Phoenix Seminary</li><li>Work with MSP to proactively plan for IT upgrades, changing cybersecurity landscape, and strategic goals</li><li>Execute existing operational and strategic plan, and participate in the creation of future operational and strategic plans</li><li>Maximize efficiency and productivity through extensive process analysis, interdepartmental collaboration, software implementation, process diagramming, and technical documentation</li><li>Continually evaluate best industry practices compared to internal systems and needed resources, with an eye toward future needs and budget realities</li><li>Serve as a lead project manager for all technology projects, successfully prioritizing project backlog and resource allocation</li><li>From an IT perspective, onboard and offboard all Phoenix Seminary employees</li><li>Oversee privacy and data governance matters, and ensure our policies and practices are in line with standard industry standards and privacy regulations, including FERPA, CCPA, GDPR, and CAN-SPAM</li><li>Ensure the seminary adheres to copyright law as it relates to the displaying of copyrighted material during events by maintaining CCLI coverage and reporting song usage&nbsp;</li><li>Regularly audit and test IT inventory, computers, and AV equipment</li><li>Ensure Phoenix Seminary is PCI compliant and staff members are trained on how to securely process credit cards online and in person.</li><li>Ensure that all components of the IT infrastructure are maintained appropriately and refreshed at appropriate times</li><li>Document software policies, procedures, data standards/flows, and change orders for new or revised database functions</li><li>Maintain Phoenix Seminary databases, APIs, data visualization tools, regression analyses, and forecasts to ensure accurate and timely data for data driven decisions</li><li>Act as the primary administrator and access control manager for Phoenix Seminary’s Microsoft instance</li><li>Fulfill other duties as assigned by the Vice President of Operations</li></ul><div><strong>&nbsp;<br></strong><br></div><div><strong>Qualifications:<br></strong><br></div><div>Required<br><br></div><ul><li>High levels of personal and professional integrity – Evidence of a commitment to Jesus Christ and a life that demonstrates consistency with Biblical standards and the statement of faith and governing values of the Seminary</li><li>Agreement with the Phoenix Seminary statement of faith and accompanying position statements</li><li>Demonstrate a high degree of institutional loyalty and the capability of protecting the confidentiality of sensitive matters related to the institution</li><li>Firm grasp of IT operational best practices</li><li>Strong understanding of Mac and Windows OS</li><li>Strong documentation skills</li><li>Strong negotiation skills</li><li>Ability to pay attention to very fine details</li><li>Experience leading and executing large-scale IT projects</li><li>Previous project management experience</li><li>Previous experience managing equipment lifecycle</li><li>Previous experience managing vendor lifecycle</li><li>Previous experience with LMSs, CRMs, and SISs</li><li>5 years of working IT experience</li><li>1-2 years of managing and leading employees</li><li>Excellent technical skills, including mastery of MS Office suite (Excel, Word, PowerPoint, Bookings, SharePoint, etc.), proficient-level web capabilities (HTML, CSS, WordPress, etc.), working knowledge of SQL, and an aptitude for learning and teaching new technology</li><li>Demonstrably advanced knowledge of VBA and Excel Macros</li><li>Working knowledge of identity access management best practices</li><li>Proficiency in cybersecurity best practices, including principle of least access privilege, AI risk, and conditional access policies</li><li>Proficiency in adult learning techniques and theory</li><li>Proficiency in UX and UI</li><li>Previous experiencing designing, implementing, and maintaining various APIs and automations using Microsoft Power Automate, Zapier, and/or Parsey</li><li>Experience troubleshooting AV technology for medium to large events</li><li>Both strategic planning and tactical execution skills</li><li>Superior oral and written communication skills</li><li>Ability to communicate to both technical and non-technical stakeholders</li><li>Excellent planning, record-keeping, and documentation skills</li><li>Excellent customer service skills and dispositions</li><li>A desire to serve</li><li>Excellent working knowledge of computer systems/security/network, system administration, database, etc.</li></ul><div><br></div><div>Preferred<br><br></div><ul><li>Familiarity with the technology needs of graduate education</li><li>Experience running AV for events</li><li>Graduate theological education</li><li>Bachelor's degree in IT, computer science, information systems, or related</li><li>Microsoft Certified</li></ul><div><br></div><div><strong>Physical Requirements</strong></div><ul><li>Occasional light lifting – 20 lbs. or less</li><li>Occasional bending, stooping and climbing a ladder to maintain technology equipment</li><li>Constant sitting, typing, and viewing a computer screen</li></ul><div><br></div><div><strong>Work Schedule:</strong></div><ul><li>Ability to work hours Monday through Friday with hours outside regular work schedule as needed. Availability to respond to cybersecurity event after-hours as needed</li><li>Minimal overnight travel to attend professional development seminars if assigned</li></ul><div><br></div><div><strong>Needed Attributes: &nbsp;</strong></div><div>Strong work ethic; excellent communication skills; patient and gracious; values the confidential nature of position; ability to shift priorities on short notice; proactive approach to assessing needs and providing what is necessary to meet those needs; interacts well with diverse personality types, team player; ability to lead and excitement to serve, positive outlook; creative and resourceful, solutions-oriented.</div><div><br></div><div><strong>Training and development</strong>: &nbsp;</div><div>Self-initiated study and personal development are expected and encouraged. As funds are available, you will be provided with the opportunity to attend classes, seminars, or events to continue to develop one's knowledge of technology topics with approval.<br><br></div><div><strong>Reports to:</strong>&nbsp; Vice President of Operations&nbsp;<br><br></div><div><strong>Manages:</strong> Information Technology Specialists&nbsp;<br><br></div><div><strong>Classification</strong>: Full-time, Exempt<br><br></div>

Information Technology Manager

<div><strong>The Infrastructure Engineer</strong> is primarily responsible for serving as the strategic architect for the Life.Church technology infrastructure, driving innovation and comprehensive solutions across the hardware and software ecosystem. This role combines problem-solving with hands-on technical expertise to design, optimize, and evolve our infrastructure landscape. The Infrastructure Engineer architects scalable solutions while researching emerging technological trends. This role also focuses on managing staff support tickets, volunteer engagement, and other project outcomes. The Infrastructure Engineer utilizes their skills to deliver outcomes that align with the direction of their team to further Life.Church’s mission and to reach people for Christ.</div><div><br></div><div><strong>At Life.Church, we exist to lead people to become fully devoted followers of Christ.</strong> It’s been our mission since 1996 and has guided us every day. Leading people isn’t just an expectation; it’s a necessity.&nbsp; It’s a cornerstone of our culture. That's why we’re always seeking leaders—leaders like you—to bring your skills to life. We are one church meeting in multiple locations, and we want to help you become the person God made you to be. &nbsp;</div>

Infrastructure Engineer

<div><strong>Purpose and Scope:</strong></div><div>&nbsp;</div><div>The Manager, IT Infrastructure is primarily responsible for planning, coordinating, and supporting The Gideons International (TGI) infrastructure environment. The Manager, IT Infrastructure will focus on maintenance, upgrades, and security of all the infrastructure components of TGI. The infrastructure is defined as both the internal network and technology equipment (laptops, desktops, printers) that support the headquarters staff. The Manager, IT Infrastructure will also be responsible for managing the Azure Cloud environment that supports all our production applications. The Manager, IT Infrastructure will be directing the staff and related 3rd party vendors in support of the infrastructure. Additionally, may be assigned projects not related to Infrastructure, thus a background in project management, Microsoft TeamWork, and 3 to 5 years successful experience is preferred.</div><div>&nbsp;</div><div>This position serves as a primary manager for all technology infrastructure components (hardware, databases, VMware, Wide Area and local networks, disaster recovery, phone systems, printers, laptops, desktops, and wireless access points.&nbsp; &nbsp;</div><div>&nbsp;</div><div>This role will also be the primary contact responsible for our IT security. This would involve developing and maintaining policies, management of security monitoring tools, adherence to knowledge-based training of the HQ staff. The Infrastructure Manager would also be responsible for partnering with 3rd party IT Security partners on developing a Security framework and annual project plans</div><div>&nbsp;</div><div>The Manager will work closely with the IT Development partners, the TGI Project Management team and report to the Director, Information Technology.</div><div>&nbsp;</div><div><strong>Essential Job Functions:</strong></div><div>&nbsp;</div><ul><li>Manage the TGI local and cloud-based infrastructure and associated resources (staff) to achieve desired resilience and availability&nbsp;</li><li>Manage the TGI Security Framework, Security Tools, Security Training, and related projects</li><li>Ensure adequate disaster recovery processes are in place and conduct periodic testing</li><li>Provide project management (time and resource estimates) for all Infrastructure-related project requests, coordinating with all other divisions and contractors as required</li><li>Develop/manage a yearly infrastructure budget for the maintenance and upkeep of all infrastructure related components</li><li>Manage the staff and/or partners in the support, monitoring, and compliance of the TGI security policies and framework across all systems</li><li>Develop/maintain an infrastructure strategic roadmap required to support the business applications of TGI</li><li>Develop, maintain, and enforce all TGI IT security policies</li><li>Maintain TGI disaster recovery documentation and plans and conduct periodic testing</li></ul><div>&nbsp;</div><div>&nbsp;</div><div><strong>Working Relationships:</strong></div><div>&nbsp;</div><div><strong>Reports To: Director, Information Technology</strong></div><div><strong>Works Closely With: Senior Manager, IT Product Development and the Senior Manager, Application Support and the</strong> <strong>Project Management team</strong></div><div>&nbsp;</div><div><strong>Essential Knowledge, Skills, and Training &amp; Development:</strong></div><div>&nbsp;</div><div><strong>Non-physical</strong></div><ul><li>Follow verbal and written instructions</li><li>Executes project work plans and revises as appropriate to meet the changing needs and requirements</li><li>Demonstrate expertise by providing sound, creative Project Management approaches and a thorough knowledge of technical business systems</li><li>Ability to provide clear and direct communications with others, both verbally and in written form</li><li>Excellent attention to detail and ability to manage their own work</li><li>Effectively communicate relevant project information to superiors</li><li>Resolves and/or escalates issues in a timely fashion</li><li>Understands how to communicate difficult/sensitive information tactfully</li><li>Provide other duties and functions as requested by Director, Strategic Initiatives</li></ul><div>&nbsp;</div><div><strong>Physical</strong></div><ul><li>Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions</li><li>While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear; specific vision abilities required by the job include close vision</li><li>Minimal international and domestic travel by automobile and air</li></ul><div>&nbsp;</div><div><strong>Mission Critical Competencies:</strong></div><div>&nbsp;</div><div><strong>Values of The Gideons International Headquarters</strong></div><ul><li>Integrity (2 Cor. 8:21; Prov. 4:25-27; Luke 6:31)</li><li>Excellence (Col. 3:23-24)</li><li>Open Communication (Eph. 4:15)</li><li>Stewardship (1 Chron. 29:11-14; Psalm 24:1-2; Matt. 25:14-30)</li></ul><div>&nbsp;</div><div><strong>Core Competencies</strong></div><ul><li>Actively learns, demonstrates and fosters the organization’s culture in all actions and words</li><li>Strong written, presentation and interpersonal communication skills</li><li>Takes personal initiative and is a positive example for others to emulate</li><li>Team builder</li><li>Understands fundamental business drivers and provides strategic recommendations</li><li>Able to communicate the state of business</li><li>Proven ability to keep a big picture perspective while dealing with very detailed information</li><li>Has knowledge of general accounting and controls, and business acumen</li><li>Fosters open communication and is approachable</li><li>Has a positive and constructive attitude, marked by a willingness to tackle a job and carry it to completion</li><li>Develops people and builds talent</li><li>Understands and supports process management</li><li>Problem solving and conflict resolution skills</li><li>Makes quality decisions</li><li>Ability to deal with ambiguity</li><li>Ability to challenge the status quo</li></ul><div>&nbsp;</div><div><strong>Work Environment and Time Requirements</strong></div><ul><li>Climate-controlled office environment</li><li>8-hour workday</li><li>Variations in work volume sometimes require extended working hours</li><li>Domestic and international travel may be required</li></ul><div><br><strong>Minimum Qualifications</strong></div><ul><li>Bachelor’s degree in Information Technology, Business or equivalent experience in Business-related field</li><li>Minimum of three to 5 years successful experience leading/managing technical project initiatives or teams</li><li>Candidate must possess the capability to deliver large and medium-sized projects on time, in scope and within budget</li><li>Experience with Microsoft Project, TeamWork or other project management applications is preferred</li></ul>

Manager, IT Infrastructure

<div>&nbsp;</div><div><strong>Who We Are</strong></div><div>International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,300 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.</div><div>We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.&nbsp;<br><br></div><div><strong>The Need</strong></div><div>For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Technician, Service Desk.</div><div>The Service Desk Technician is a mid-level technical support role within IJM’s Global Technology Services team. This position provides Tier 1–2 support to IJM staff globally and is responsible for resolving more complex technical issues, mentoring junior analysts, and contributing to IT training and documentation. The Service Desk Technician is a key role in ensuring consistent service delivery and supporting IT operations.</div><div><strong><em>This position is based in the Washington, DC area and is onsite 3-4 days per week (remote the other 1-2 days per week). It reports to the Global Director, Information Technology Services and is only available for candidates with the right to work in the US.&nbsp;<br></em></strong><br></div><div><strong>Responsibilities</strong></div><ul><li>Provide responsive customer service the IJM staff meeting or exceeding established SLAs, and adequately provide Tier 1 &amp; Tier 2 support across all defined IT services and systems.</li><li>Perform the provisioning and deprovisioning of accounts and devices.</li><li>Manage IT requests, including hardware and software deployment.</li><li>Support A/V systems and facilitate meetings and training.</li><li>Contribute to asset management and equipment deployment.</li><li>Develop and maintain knowledge base articles and training materials.</li><li>Deliver end-user training and mentor junior analysts.</li><li>Collaborate on IT projects and escalate complex issues as needed.</li></ul><div><br></div><div><strong>Qualifications</strong></div><ul><li>Bachelor’s degree preferred or equivalent combination of education and experience.</li><li>3–5 years in an IT support role, including experience in a global organization.</li><li>Certifications: A+, HDI (required); ITIL Foundations (preferred).</li><li>Solid experience managing incidents and service requests using ServiceNow or a comparable ITSM platform.</li><li>Familiarity with ITIL practices, including Incident, Problem, and Change Management, CMDB, and Service Request workflows.</li><li>Demonstrated ability to troubleshoot and resolve technical issues, including root cause analysis and documentation.</li><li>Experience with endpoint and operating system management, including Windows 11, macOS, Microsoft Intune, and Autopilot for device provisioning and configuration.</li><li>Understanding of identity and access management platforms, including Active Directory and Microsoft Entra.</li><li>Experience in productivity and collaboration applications, including Microsoft 365.</li><li>Hands-on experience supporting and troubleshooting A/V systems and video conferencing technologies.</li><li>Experience supporting remote users and cloud-based applications, with working knowledge of cloud platforms, network protocols, printer management, and general end-user support.</li></ul><div><br></div><div><strong>Critical Qualities</strong></div><ul><li>Actively lives out IJM’s Core Values with conviction and consistency.</li><li>Self-starter who confidently drives tasks forward and anticipates needs.</li><li>Maintains discipline in managing priorities to meet deadlines reliably.</li><li>Exhibits strong interpersonal skills and emotional intelligence.</li><li>Communicates effectively, adapting style to audience and context.</li><li>Demonstrates flexibility and collaboration, proactively supporting team goals.</li><li>Leads by example as a dependable, collaborative team player.</li><li>Uses creative problem-solving skills to address challenges independently.</li><li>Fluency in English required</li><li>Multilingual preferred (Spanish, etc.)</li></ul><div><br></div><div><strong>Application Process:&nbsp;</strong></div><div>Upload Resume, Cover Letter &amp; Statement of Faith* in one PDF document.</div><div><em>*What is a statement of faith?</em><br><em>A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.<br></em><br></div><div><strong>What does IJM have to offer?</strong></div><ul><li>Comprehensive Medical/Dental/Vision benefits</li><li>Monthly commuter and parking benefits in the DC metro area</li><li>Retirement benefit options</li><li>Paid leave starting at 23 days</li><li>12 holidays (plus early release the day prior)</li><li>Daily, quarterly, and annual community spiritual formation</li><li>Robust staff care resources</li></ul><div><br></div><div><em>IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.</em></div><div><em>At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.</em></div><div><em>IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.</em></div><div><br>&nbsp;</div>

Technician, Service Desk

<div><strong>About Subsplash</strong></div><div>Subsplash is an exciting award-winning team of 280+ mission-driven people who are committed to our core values of humility, innovation, and excellence. Founded in 2005, we’ve remained family owned and operated while pioneering the market with the first ever church mobile app. Since then, we’ve been working together to build The Ultimate Engagement Platform™ for churches, Christian ministries, non-profits, and businesses around the world. We find excitement in serving our 14,000+ clients, creating impactful products, and delighting the millions of people who use our platform every day. Subsplash has won awards for best mobile experience, been voted top 100 Washington's Best Workplaces by the Puget Sound Business Journal, created some of the most downloaded apps of all time, and built enterprise software for world-class brands like XBOX, Microsoft, Samsung, Expedia, and Cisco; yet, at the end of the day, we love making a lasting impact and a difference in our world.</div><div><br>Working at Subsplash is more than just a job; we are a team of people who are courageous, inventive, and passionate about doing meaningful work every day. Don’t take our word for it—head to Glassdoor and see for yourself!</div><div><br><strong>About the Team</strong></div><div>The IT Team at Subsplash is the foundation that maintains all the activities and services that are required to support business functions as well as ensuring proper security across all IT systems. We are passionately focused on delivering delightful support to our internal customers. We achieve this by providing robust day-to-day technical support that empowers our fellow Subsplash employees to perform their best work most often. Beyond daily technical support, our team handles crucial functions such as access management, user provisioning and deprovisioning, new hardware and software setup, and diligently works to keep our dues and subscription spend under budget. The secret to this team's success lies in being exceptionally thorough and organized, while maintaining a high level of energy and enthusiasm.</div><div><br><strong>About the Role</strong></div><div>The Senior IT Support Engineer, reporting to the Sr. Director of Risk, Compliance &amp; IT, serves as a critical point of contact for advanced IT-related inquiries and escalated issues within the organization. This role focuses on providing timely and effective support, expertly triaging incoming issues, and proactively developing a comprehensive knowledge base of IT practices, procedures, and solutions to significantly enhance problem-solving efficiency across the team. The&nbsp; Senior IT Support Engineer plays a key role in ensuring the IT team consistently meets or exceeds defined service level objectives (SLOs). This role embodies the qualities and values of the IT team at Subsplash and serves as a model for the team.</div><div><br><strong>Essential Functions of This Role:</strong></div><ul><li><strong>Tier 1-3 Support &amp; Escalation Management:</strong><ul><li>Serve as the primary escalation point for complex or recurring IT issues, providing up to Tier 3 troubleshooting and resolution.</li><li>Triage all IT related questions as they arise, ensuring efficient routing and timely resolution.</li><li>Provide on-call support for immediate software and hardware issues during local business hours.</li><li>Provide technical support over the phone, web, Slack, and other tools.</li><li>Account management for password resets, lockout, provisioning and deprovisioning of accounts.</li><li>Diagnose computer errors and provide technical support.</li><li>Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.</li><li>Set up and configure new laptops.</li></ul></li><li><strong>IT Operations &amp; Project Leadership:</strong><ul><li>Lead or participate in IT projects, such as Okta integrations, new software implementations, and migrations.</li><li>Evaluate and recommend new technologies and tools to improve IT support capabilities.</li><li>Oversee the ordering process for new hardware, ensuring adherence to budget, procurement policies, and timely delivery.</li><li>Ensure compliance with IT security policies and procedures, and participate in security audits.</li><li>Utilize best practices for monitoring and remediating endpoint security vulnerabilities.</li><li>Maintain mobile device management (MDM) system to ensure endpoints are configured per security and compliance standards.</li><li>Collaborate with cross-functional teams to identify and implement automation opportunities for repetitive IT tasks, contributing to increased operational efficiency and reduced manual effort.</li><li>Leverage AI-powered tools and platforms to enhance troubleshooting, automate routine tasks, and improve overall operational efficiency.</li><li>Assist in managing IT vendor relationships, ensuring service delivery and issue resolution meet organizational expectations.</li></ul></li><li><strong>Training &amp; Documentation Excellence:</strong><ul><li>Develop and maintain technical documentation, knowledge base articles, and standard operating procedures for IT processes.</li><li>Train end-users how to set up and use new technologies.</li><li>Develop and deliver training programs for end-users on new technologies and IT best practices.</li><li>Support IT Onboarding Sessions for new Team Members.</li><li>Maintain up-to-date inventory of company-owned hardware.</li></ul></li></ul><div><br><strong>Required Education and Experience:</strong></div><ul><li>A bachelor's degree in a related field.</li><li>5+ years of progressive IT Help Desk or IT Operations experience, with demonstrated leadership in technical capacities.</li><li>Ability to prioritize and execute tasks.</li><li>Excellent time management skills.</li><li>Strong interpersonal skills with a positive, outgoing, high energy attitude..</li><li>Hands-on experience with implementing and supporting Okta or other identity management systems (IdM/SSO) in a production environment.</li><li>Hands-on experience administering Jamf Pro, Microsoft Intune, or other Mobile Device Management (MDM) solutions in an enterprise environment.</li><li>Hands-on experience with Google Workspace administration, including complex configurations and troubleshooting.</li><li>Experience with administering SentinelOne or similar EDR.</li><li>Experience with automation &amp; scripting Mac and Linux environments.</li><li>Hands-on experience supporting Mac, Linux, and Windows.</li><li>Tolerance for repetitive or manual tasks, with a mind for automating said tasks.</li></ul><div><br><strong>Desired Qualifications:</strong></div><ul><li>Knowledge and understanding of best practice frameworks (such as ITIL, ISO20K) for delivery of IT services.</li><li>Experience with leveraging AI tools for IT operations and process improvement.</li><li>Certifications such as Jamf Pro (200 or higher), SentinelOne, CompTIA A+, Network+, Security+, ITIL Foundation, or equivalent.</li></ul><div><br><strong>Compensation</strong></div><ul><li>The overall compensation for this position is between $90,000-$96,000/yr depending on experience level.</li></ul><div><br><strong>Hours</strong></div><ul><li>This role follows a standard schedule of 8:30 AM – 5:00 PM Pacific Time. To ensure strong collaboration and team alignment, we’re prioritizing candidates who are either located in the Pacific Time Zone or are able to work these hours consistently without scheduling conflicts.</li></ul><div><br><strong>Location</strong></div><div>Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that,<strong> this role is only available as a 100% remote position if you reside in one of the following states:&nbsp;</strong></div><div>AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY.</div><div><br>Unfortunately, if you do not reside in one of these states, we are unable to consider your application.</div><div><br><strong>Benefits</strong></div><div>Generous Paid Time Off, Medical Coverage, Dental Coverage, Vision Coverage, short and long term disability and life insurance all free of charge, Competitive Compensation, 401k Matching, Professional Development, Top of the Line Equipment, Referral Program, Parental Leave, Family-Friendly Culture, and the chance to work side-by-side with thought leaders in emerging tech</div><div><br>Note: Employment with Subsplash is contingent upon satisfactory proof of employee’s right to work in the U.S., as required by law and upon completion of a basic background check and; employment with Subsplash is considered “at will,” meaning that either the company or the employee may terminate the employment relationship at any time without cause or notice.</div><div><br>Subsplash is an Equal Opportunity Employer. We value all human life as all people are created with equal dignity, value, and worth. We do not discriminate on the ground of race, color, religion, sex, age, disability or national origin, or genetic information in the hiring, retention, or promotion of employees; nor in determining their rank, or the compensation or fringe benefits paid them.</div>

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