<div><strong>Who We Are</strong></div><div>Angel Studios is the home of stories that amplify light. Through its platform, thousands of “Angel” investors choose which titles will be created, funded, and distributed. Angel Studios allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. Some of the studio's key projects-- The Sound of Freedom and Dry Bar Comedy --have earned billions of views around the world. Learn more at <a href="http://angel.com/">Angel.com</a></div><div><br></div><div>We’re looking for passionate team members who want to build world-class products that will reshape media over the coming decades. Learn more about:</div><div><a href="https://www.notion.so/Angel-s-North-Star-a9388445c842468c959c01b1db9b35d6">Our North Star</a></div><div><a href="https://www.notion.so/Company-Strategy-7e0737b7d62f49c8a05b65fdb1d6fdc3">Company Strategy</a></div><div><a href="https://www.notion.so/Team-Principles-a08af3598a6e47e4a9d01825e8ff3e98">Team Principles</a></div><div>Join us and be part of stories that amplify light.</div><div><br></div><div><strong>Summary/Objective:</strong></div><div>Angel Studios is seeking an experienced Sr. DevSecOps Engineer to deliver top-tier solutions with minimal guidance.&nbsp;</div><div><br></div><h3>Expectations at Angel Studios:</h3><ul><li>Amplify light in every action.</li><li>As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals.&nbsp;</li><li>You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time.</li><li>Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and provide what THEY need, not just what you want to build.&nbsp;</li><li>You OWN the success of your team members, including hiring, onboarding, goals, performance management, raises, terminations, etc.</li><li>Hold team members accountable to their goals - help them grow and make the most of the resources they bring. Document their performance for reviews.&nbsp;</li><li>Create opportunities for team members to take the initiative and ownership.&nbsp;</li><li>Give consistent and timely candid feedback with compassion - your team members need to know where they stand at all times. If you find yourself doubting a team member, address it swiftly with actionable feedback.</li><li>Contributes in a way that moves the Angel mission forward and exemplifies the team qualities required for working at Angel.</li><li>When faced with roadblocks, mistakes, or unforeseen circumstances, consistently and proactively find creative solutions and/or break down barriers to handle the challenge or complication. (Focus is on creating/building/testing/learning/resolution rather than getting stuck and identifying or placing blame).</li></ul><div><br></div><h3>Essential Functions:</h3><ul><li><strong>Integrate Security into CI/CD:</strong> Design, implement, and manage security tools and processes within the CI/CD pipeline (e.g., SAST, DAST, IAST, SCA, and container scanning).</li><li><strong>Automation:</strong> Develop and maintain automation scripts and tools to streamline security operations and incident response.</li><li><strong>Security Architecture:</strong> Collaborate with development and operations teams to design and implement secure infrastructure and application architectures in the cloud and in Kubernetes.</li><li><strong>Threat Modeling:</strong> Conduct threat modeling exercises for new and existing applications and systems.</li><li><strong>Security Monitoring &amp; Incident Response:</strong> Implement and manage security monitoring solutions. Participate in incident response activities, including investigation, remediation, and post-mortem analysis.</li><li><strong>Compliance and Governance:</strong> Ensure systems and processes adhere to relevant security standards, regulations (e.g., ISO 27001, SOC 2, GDPR, HIPAA), and internal policies.</li><li><strong>Security Champion &amp; Training:</strong> Promote security awareness and best practices across engineering teams. Provide training and guidance on secure coding practices and security tools.</li><li><strong>Cloud Security:</strong> Implement and manage security controls for cloud environments (e.g., AWS, GCP), including identity and access management (IAM), network security, and data protection.</li><li><strong>Documentation:</strong> Maintain comprehensive documentation for security processes, tools, and configurations.</li></ul><div><br></div><div><em>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</em></div><div><br></div><h3>Competencies:</h3><ul><li>An exceptional listener with excellent written and verbal communication skills.</li><li>Passionate about careful design &amp; architectural planning that leads to a codebase that is future-proof and maintainable.</li><li>Self-starter with the ability to seek out opportunities, create an action plan and see it through to fruition.</li><li>Exceptional team player with the ability to understand the perspective of multiple stakeholders in compromising solutions for marketing, product, and data growth and development.</li><li>Ability to take individual ownership, execute with high energy, share context, and insist on candor with positive intent.</li><li>Be adaptive to new initiatives and functions required in order to solve problems for scale as they arise</li><li>Enjoy the challenge and opportunity to lead and improve the development experience at Angel Studios by enhancing development tools, test coverage, and code structure.</li><li>Detail-oriented perspective and ability to pick up on overlooked details.</li><li>Familiarity with Cloud Based Platforms and services.</li><li>Able to maintain the confidentiality of information.</li><li>Must be able to manage multiple assignments, set priorities, and adapt to changing conditions.</li><li>Resourceful and able to problem-solve and manage tasks with ambiguity.&nbsp;</li><li>Willing to perform an array of tasks both in and out of the office.</li><li>Organization and time management.&nbsp;</li><li>Can take feedback on tasks and assignments positively and create better solutions.</li><li>A quick study, able to pick up new skills and learn how to use new programs.</li></ul><div><br></div><h3>Required education and experience</h3><ul><li>Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent practical experience.</li><li>5+ years experience in a DevSecOps, DevOps, or Security Engineering Role.</li><li>2+ years experience in AWS in a security-adjacent role.</li><li>Hands-on experience with CI/CD tools (e.g. GitLab CI, GitHub Actions).</li><li>Strong understanding of DevOps principles and CI/CD methodologies.</li><li>Solid understanding of cloud security principles and experience in AWS.</li><li>Understanding of common web application vulnerabilities (OWASP Top 10) and mitigation techniques.</li><li>Knowledge of containerization technologies (e.g. Docker, Kubernetes) and their security implications.</li><li>Familiarity with Infrastructure as Code (IaC) tools (e.g. Terraform, CloudFormation, Helm, Kustomize).</li><li>Knowledge of network security concepts (firewalls, IDS/IPS, WAFs, VPNs).</li><li>Experience with scripting languages (e.g. Python, Bash).</li></ul><div><br></div><h3>Preferred education and experience</h3><ul><li>Relevant cloud and/or security certifications (e.g., Security+, CISSP, GSEC, CISM, AWS Solutions Architect, AWS Certified Security Specialty).</li><li>Experience with secrets management tools (e.g., HashiCorp Vault, AWS Secrets Manager).</li><li>Understanding of microservices architecture and serverless computing security.</li><li>Contributions to open-source security projects.</li><li>Background in incident response and/or penetration testing.</li></ul><div><br><strong>Salary:&nbsp;</strong>$121,000 - $160,000 a year</div><div><br></div><div>Commensurate with experience and scope of responsibility.</div><div><strong>Perks at Angel:</strong></div><div><br></div><div>- Competitive compensation</div><div>- 100% company-paid medical, dental, and vision premiums for employees <strong>and</strong> dependents</div><div>- Short, and Long Term Disability Insurance and Basic Life Insurance paid for employee, with option of additional AD&amp;D insurance</div><div>- Generous Paid Time Off</div><div>- Health Spending Account (HSA)</div><div>- 401(k) investment opportunity with employer match</div><div>- Paid parental leave</div><div>- Identity Theft Insurance</div><div>- Pet Insurance</div><div><br></div><div><br></div><div><strong>Other duties</strong></div><div><br></div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.</div><div><br></div><div><br></div><div><br></div><div><strong>Angel is an Equal Opportunity Employer:</strong></div><div><br></div><div>At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.</div>

DevSecOps Engineer

<div><strong>Is God calling you to ministry?<br></strong><br></div><div>For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.<br><br></div><div><strong><br>CHRISTIAN PURPOSE AND EXPECTATIONS:<br></strong><br></div><div>All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.<br><br></div><div><strong>Department Detail –</strong> The Information Technology (IT) Department at BGEA consists of the following areas: IT Operations (networking, routing, storage, server support, services provisioning, security cameras, phones), Helpdesk (desktop support, event support, mobile device support), Application Development and Support (Donor and Financial systems support, custom application development and support, report writing, Tableau data visualization), and Cyber Security (cyber security defense, awareness, monitoring and analysis, and compliance). The IT department furthers the mission of BGEA through supporting, developing, scaling, and securing the assets, infrastructure, and programs required by all areas of the ministry while maintaining and ensuring their availability.<br><br></div><div><strong>Job Summary –</strong> The Cybersecurity Network Engineer III ensures secure operation of information systems and networks for the Billy Graham Evangelistic Association (BGEA) and responds to cybersecurity related events or incidents. Additionally, evaluates incident response procedures and capabilities. Conducts security scans, examines system configurations, and reviews documentation of incident response procedures. Analyzes identified malicious network activity to determine weaknesses exploited, exploitation methods, and the effects on the system.<br><br></div><div><br><strong>Ministry Requirements</strong></div><ul><li>Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ</li><li>Faithfully upholds BGEA in prayer</li><li>Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits</li><li>Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations</li><li>Effectively represents Jesus Christ to those within both personal and professional spheres of influence</li></ul><div><br><strong>Essential Duties and Responsibilities</strong></div><ul><li>Manage and monitor the deployment of protective technologies across the organization. Ensure effectiveness of firewalls, IPS, and endpoint protection.</li><li>Maintain a current and advanced knowledge of attack vectors, security frameworks, and risk management.</li><li>Manage asset inventory and ensure accuracy.</li><li>Conduct vendor risk assessments, evaluating and monitoring the cybersecurity posture of third-party vendors.</li><li>Manage authentication configurations across systems. Ensure access rights are properly granted.</li><li>Design, implement, and evaluate training programs to improve employee awareness of cybersecurity risks, particularly social engineering.</li><li>Lead the development and implementation of secure configuration baselines. Monitor and assess system configurations for compliance.</li><li>Analyze alerts generated by monitoring tools. Escalate anomalies and begin initial investigation.</li><li>Document and refine detection processes. Develop advanced use cases and refine alerting mechanisms.</li><li>Implement log collection strategies and ensure logs are stored securely. Perform in-depth analysis to detect suspicious activity.</li><li>Manage and monitor IDS/IPS systems to identify malicious network activity and potential intrusions.</li><li>Analyze and interpret threat intelligence data. Identify actionable insights and work with teams to implement countermeasures.</li><li>Participate as a member of the Cybersecurity Incident Response Team by analyzing and triaging incidents, leading containment and eradication efforts, recovering systems, documenting incident reports, and conducting detailed post-incident analysis.</li><li>Conduct risk assessments and assist in identifying potential threats, assessing their impact, and proposing mitigation strategies.</li><li>Conduct detailed audits and assessments to evaluate security measures and ensure compliance with policies and legal/regulatory frameworks.</li><li>Develop risk reports for leadership, including tracking progress on mitigation efforts and emerging threats.</li><li>Conducts gap analysis to identify weaknesses and areas for improvement in security protocols.</li><li>Performs network analysis to detect security risks and ensure optimal network performance.</li><li>Drives process improvement to enhance the efficiency and effectiveness of security operations.</li><li>Maintains accurate system documentation for compliance and troubleshooting purposes.</li><li>Ensures system security by applying the latest security patches and protocols.</li></ul><div><br><strong>Marginal Duties and Responsibilities</strong></div><ul><li>Assists development teams and other cross-functional groups on projects when needed, as directed by management.</li><li>Based on industry standards, develops, implements, and maintains cybersecurity policies and procedures related to secure web and application development, as well as associated plans for secure application development processes and workflows.</li><li>Liaises with internal and external auditors and penetration testers as required. Works with application development teams to summarize, explain, and create remediation plans related to penetration tests and audit results.</li><li>Other Duties as assigned</li></ul><div><br>Job Specifications<br><br></div><div><strong><br>Skills and Knowledge</strong></div><ul><li>Bachelor’s degree in Cybersecurity, Computer Science, or a related area of study. (Industry technical certifications may be considered in lieu of a degree. See Technical Certification, below)</li><li>Must have a minimum of 4 years demonstrable&nbsp; work experience managing firewalls, IPSEC tunnels, and client-based VPN solutions.</li><li>Technical Certification needed: ISC2 CISSP, Certified Information Systems Auditor (CISA), Systems Security Certified Practitioner (SSCP), or Palo Alto PCNSE</li><li>Python or scripting experience</li><li>Splunk Certified Core User Certification</li><li>Demonstrable work experience Incident response investigation, eradication, and recovery</li><li>Pays close attention to detail to identify potential security threats and vulnerabilities.</li><li>Collaborates and communicates effectively with cross-functional teams and non-technical stakeholders to enhance cybersecurity measures.</li><li>Applies critical thinking and problem solving to mitigate risks, resolve technical issues, and address complex security challenges.</li><li>Ability to analyze systems and assess risk to identify vulnerabilities and implement strategies to reduce potential threats and enhance security.</li><li>Manages scheduling to ensure timely completion of tasks and security updates.</li><li>Familiarity with Security Information and Event Management (SIEM) tools to monitor and respond to security events.</li><li>Manages time effectively to balance multiple tasks and ensure deadlines are met.</li><li>Demonstrates strong written communication skills to create and maintain accurate system documentation.</li></ul><div><strong><br>Physical/Mental Demands</strong></div><ul><li>Ability to move from place to place, to sit, handle, feel, reach, climb, balance, stoop, kneel, crouch, crawl, talk and hear</li><li>Ability to lift items/materials weighing up to 50 pounds</li><li>Close vision, distance vision, color vision, peripheral vision, and ability to adjust focus</li></ul><div><strong><br>Working Conditions</strong></div><ul><li>Position requires employee to reside within commuting distance to the Billy Graham Evangelistic Association Headquarters campus, located in Charlotte, NC.</li><li>Work will be primarily be performed at the Billy Graham Evangelistic Association Headquarters campus, in Charlotte, NC.&nbsp; Some regional travel to Asheville, Boone, Wilkesboro, and other locations within North and South Carolina will occasionally be required.&nbsp; Travel within the continental United States may occasionally be necessary.</li><li>A hybrid work-schedule may be considered after successful completion of probationary period.&nbsp; Otherwise, work is on premises at the BGEA HQ campus.</li><li>After-hours work, and/or work on non-standard business days related to incident response efforts and system upgrades will be required as necessary.</li></ul><div><br><strong>Mission Statement<br></strong><br></div><div>Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.<br><br></div><div><br><strong>Statement of Faith<br></strong><br></div><div>These core beliefs make up the foundation upon which all our ministry endeavors are based.<br><br></div><ul><li>We believe the Bible to be the inspired, the only infallible, authoritative Word of God revealing the love of God to the world.&nbsp; <em>(1 Thessalonians 2:13; 2 Timothy 3:15-17; John 3:16).</em></li><li>We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit.<br><em>(Matthew 28:19; John 10:30; Ephesians 4:4-6).</em></li><li>We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. <em>(Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15).</em></li><li>We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. Furthermore, we believe that God will reward the righteous with eternal life in heaven, and that He will banish the unrighteous to everlasting punishment in hell. <em>(Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7).</em></li><li>We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16-18; Ephesians 6:12; Colossians 2:6-10).</li><li>We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. <em>(1 Corinthians 15:51-57; Revelation 20:11-15).</em></li><li>We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church.&nbsp; <em>(1 Corinthians 12:12, 27; Ephesians 1:22-23).</em></li><li>We believe that the ministry of evangelism (sharing and proclaiming the message of salvation only possible by grace through faith in Jesus Christ) and discipleship (helping followers of Christ grow up into maturity in Christ) is a responsibility of all followers of Jesus Christ<em>.&nbsp; (Matthew 28:18-20; Acts 1:8; Romans 10:9-15;1 Peter 3:15).</em></li><li>We believe God’s plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made for each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. <em>(Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9).</em></li><li>We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism.&nbsp; <em>(Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15).</em></li><li>We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen.&nbsp; <em>(Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10).</em></li><li>We believe God wonderfully and immutably creates each person a biological male or female.&nbsp; These two distinct, but complementary sexes together reflect the image and likeness of God.&nbsp; Rejection of one’s biological sex is a rejection of God’s merciful design and creative order.&nbsp; <em>(Genesis 1:26-27; Mark 10:6; 1 Corinthians 6:9; Deuteronomy 22:5).</em></li></ul><div><br>Expectations for Ministry Employment<br><br></div><div>As an employee of Billy Graham Evangelistic Association:<br><br></div><ul><li>I acknowledge that the Lord Jesus Christ is my personal Savior and that I am a personal representative of Him.</li><li>I understand that BGEA is a Christian organization whose purpose is proclaiming the message of the Gospel of the Lord Jesus Christ throughout the world.</li><li>I agree that the purpose of my employment with BGEA is to further its Christian purpose, that I am prepared to assist in accomplishing that purpose, and that my role with BGEA plays a vital part in carrying out its Christian purpose and mission.</li><li>I understand that I must exhibit conduct that is consistent with BGEA’s expectations, whether at work or away from work, in keeping with scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies including Christian Conduct.</li><li>I understand that BGEA has the right and the responsibility to ensure that its Christian religious purpose is carried on with the highest standards and is not harmed or impeded by conduct that is inconsistent with the Bible, BGEA’s Statement of Faith, its Christian religious purpose, or its policies</li><li>I understand that any of my conduct which is not in keeping with the scriptural teachings and principles as set forth in God’s Word, BGEA’s Statement of Faith, and BGEA’s policies, is inconsistent with BGEA’s Christian religious purpose.</li><li>I understand that if my conduct is determined by BGEA to be inconsistent with its Christian religious purpose, the result will be corrective action up to and including termination from employment.</li></ul><div><br>The Title VII Exception for Employment<br><br></div><div>The Billy Graham Evangelistic Association (BGEA) is a faith-based religious organization committed to spreading the Good News of Jesus Christ through every effective means.&nbsp; Consistent with our charitable purpose to share the Christian faith, a requirement for employment at BGEA is affirmation and adherence to our Christian Statement of Faith.&nbsp; Our Statement of Faith prerequisite for employment is based upon federal law set forth in Title VII of the Civil Rights Act of 1964, 42 U.S.C. Section 2000e-1.<br><br></div>

Cybersecurity Network Engineer III

<div>&nbsp;We’re looking for a Site Reliability Engineer with drive, intellectual curiosity and technical capability to join our small but dynamic team.<br><br></div><div>The role will work in both our Azure Native environment and co-location data centre. A significant proportion of our line of business applications remain hosted on Hyper-V based Private Cloud and will need to be “fed and watered” until they are moved to new platforms or technologies, a task that this role will assist with. These migrations offer the role holder learning and development opportunities.<br><br></div><div>Our Azure environment is almost exclusively “Azure native” primarily hosting our Digital Product using technologies including Azure App Services, Azure SQL, Application Insights, Sentinel, Log Analytics, Azure Data Factory, with “as code” Bicep pipelines tied to Azure DevOps.&nbsp; This role will support the Head of Environments, Platforms and IT Security to ensure that our technology infrastructure is reliable, safe and future-proofed. As required, the role holder will also support project implementation within the Technology Operations remit, having a direct impact in moving us forward in realising our vision and mission. &nbsp;<br><br></div>

Site Reliability Engineer

<div>&nbsp;</div><div>SUMMARY&nbsp;</div><div>In support of the university’s mission and objectives, the Intermediate Technical Support Analyst provides technical support for standard desktop computers, laptops, hardware, software, and related devices, including troubleshooting, installations, and maintenance. &nbsp;</div><div><br></div><div>ESSENTIAL FUNCTIONS</div><div><br>Technical Support &amp; Troubleshooting:&nbsp;</div><ul><li>Provides daily support for PBAU standard desktop computers, laptops, and software through the IT ticketing system (FreshService) to ensure timely issue resolution.&nbsp;</li><li>Diagnoses and resolves hardware and software malfunctions efficiently, documenting all troubleshooting steps and resolutions in the ticketing system.&nbsp;</li><li>Performs hardware repairs, upgrades, and maintenance for IT equipment, including computers, printers, peripherals, and UPS devices.&nbsp;</li><li>Utilizes the ticketing system to monitor, maintain, and ensure the functionality of IT systems, tracking recurring issues for proactive resolutions.&nbsp;</li><li>Maintains accurate IT asset records, including hardware assignments and lifecycle management, using the ticketing system’s inventory module.&nbsp;</li><li>Provides assistance in network troubleshooting, server maintenance, or other IT functions outside of core responsibilities.&nbsp;</li><li>Participates in testing new software, hardware, and emerging technologies to assess potential campus-wide adoption.&nbsp;</li><li>Provides feedback on beta versions of applications or hardware updates before full deployment.</li></ul><div>Classroom Technology Support &amp; Urgency:&nbsp;</div><ul><li>Serves as a critical first responder for classroom technology issues, ensuring that instructional spaces remain operational with minimal downtime.&nbsp;</li><li>Provides immediate, in-person support for faculty experiencing classroom technology failures, prioritizing urgent issues in the ticketing system.&nbsp;</li><li>Troubleshoots and resolves problems with classroom AV systems, projectors, Crestron controllers, and other instructional technology.&nbsp;</li><li>Monitors classroom technology performance, leveraging the ticketing system to track recurring issues and prevent future disruptions.&nbsp;</li></ul><div>User Assistance &amp; Training:&nbsp;</div><ul><li>Assists university employees with computer and office equipment operation while documenting common issues and solutions in the ticketing system for future reference.&nbsp;</li><li>Installs operating systems, software, and updates, ensuring proper configuration and security compliance.&nbsp;</li><li>Provides user training and education on IT best practices, leveraging the ticketing system to track training needs and user-reported challenges.&nbsp;</li></ul><div>IT Support Assistance:&nbsp;</div><ul><li>Assists with setup and technical support for university events&nbsp;</li><li>Assists in compiling IT performance reports and tracking trends in service requests.&nbsp;</li><li>Supports documentation updates for policies, procedures, and technical guides outside of primary troubleshooting duties.&nbsp;</li><li>Fills in for IT staff during absences or high-demand periods.&nbsp;</li><li>Assists in the proper disposal and recycling of outdated IT equipment in accordance with university and environmental guidelines.&nbsp;</li><li>Helps maintain an inventory of decommissioned devices for potential repurposing.&nbsp;</li><li>Attends internal IT department meetings and professional development sessions.&nbsp;</li><li>Participates in optional training or certification opportunities to enhance technical skills</li></ul><div><br>SUPERVISORY RESPONSIBILITY&nbsp;</div><ul><li>Student Employees&nbsp;</li></ul><div><br><br></div><div>EDUCATION: &nbsp;</div><ul><li>Post high school training required; Bachelor's degree preferred, or equivalent experience.&nbsp;</li></ul><div><br>EXPERIENCE: &nbsp;</div><ul><li>3+ years of experience in computer science; Microsoft Office toolkit including Outlook, Word, Excel, PowerPoint, etc., preferred.&nbsp;</li></ul><div><br>ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities) &nbsp;</div><ul><li>Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times. &nbsp;</li><li>Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.&nbsp;</li><li>Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.&nbsp;</li><li>Adaptable/Flexibility – Ability to change or adjust to change.&nbsp;</li><li>Analytical Thinking &amp; Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.&nbsp;</li><li>Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.&nbsp;</li><li>Change Management – Ability to drive and implement change both internally and externally.&nbsp;</li><li>Continuous Improvement – Implement or brainstorm ways to optimize a process.&nbsp;</li><li>Creativity – Ability to think creatively and design creative solutions to problems.&nbsp;</li><li>Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.&nbsp;</li><li>Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.&nbsp;</li><li>Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.&nbsp;</li><li>Results Orientation &amp; Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.&nbsp;</li><li>Self-development – Grow one’s self-awareness, abilities, skills, and/or talent.&nbsp;</li><li>Teamwork &amp; Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally. &nbsp;</li><li>Technology – Strong aptitude to learn new technologies as department processes evolve.&nbsp;</li></ul><div><br>ADDITIONAL REQUIREMENTS: &nbsp;</div><ul><li>Ability to work non-routine hours during certain times of the year.&nbsp;</li><li>Ability to sit for prolonged periods of time.&nbsp;</li><li>Ability to traverse campus and stairs.&nbsp;</li></ul><div><br></div>

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