<h3>BACK-END SOFTWARE ENGINEER</h3><div><br></div><h3>YOUR DAY IN THE ROLE</h3><div>You would be doing back-end engineering primarily in Ruby, shaping and sustaining the application logic and data systems that serve Desiring God's mission. Your primary focus would be developing and maintaining our GraphQL API and supporting our Ruby-based CMS, while also updating and extending legacy systems to ensure stability and modernization as we transition toward a unified, API-first platform.<br><br>You would help build the back-end foundation for a premium, cross-platform product experience across web, iOS, Android, and smart TV. This includes enabling core platform capabilities such as content catalog APIs, account-state progression (guest/known/partner), access and entitlement logic, playback continuity (history, resume, favorites, library), and reliable media/video workflows.<br><br>To accomplish this, you would also contribute to data-platform integrations and data modeling that strengthen recommendations, analytics, reporting, and organizational insight. In addition, you'd help manage platform reliability responsibilities - supporting deployment, monitoring, and operational excellence. Knowledge of JavaScript/Node.js and Next.js is a plus for cross-stack collaboration, though not required.<br><br></div><h3>WHO YOU ARE</h3><ul><li>Backend-focused engineer who takes ownership of complex systems, ensuring reliability, performance, and well-tested code.</li><li>Experienced with Ruby and Ruby on Rails, and comfortable designing and extending GraphQL APIs.</li><li>Strong in API and platform thinking, with the ability to design systems used across multiple client applications and device types.</li><li>Comfortable working with data models and data-platform integrations that support analytics, recommendations, and machine learning initiatives, including projects that may leverage large language models.</li><li>Able to collaborate effectively with front-end engineers and product/design partners to deliver high-impact user experiences.</li><li>Curious and collaborative, with a desire to understand team and user needs and turn them into effective technical solutions.<br><br></li></ul><div><br><strong>Culture:</strong></div><ul><li>Hungry to devote your time, talents, energies to bring to life <a href="https://desiringGod.org">DesiringGod.org’</a>s teaching with the best product experiences and engineering designs.&nbsp;</li><li>Humble authenticity in heart posture, working with excellence but with others on the team in humility.&nbsp;</li><li>Smart with the skills of your domain expertise and engineering acumen, including interactions with the team, colleagues, and users.&nbsp;</li><li>Treasuring and embodying the truths of a <a href="https://www.desiringgod.org/about">Christian Hedonist</a>. &nbsp;</li></ul><div><br></div><h3>YOUR FUTURE TEAM</h3><ul><li>You would be joining an engineering team focused on building and sustaining the core platform services that power Desiring God's websites and apps.</li><li>The Product team at Desiring God is responsible to deliver user experiences with our products, resources, and teachings with undistracted excellence. Product includes the Creative team, the Engineering team, and the Video Production team.</li><li>As part of our long-term vision, we are developing a solid and healthy independent technical platform that enables ongoing, biblically faithful worldwide proclamation of truth across modern digital platforms.</li></ul><div><br></div><h3>REQUIREMENTS FOR THE ROLE</h3><ul><li>Ability to adhere to our <a href="https://www.desiringgod.org/about/affirmation-of-faith">affirmation of faith</a>.&nbsp;</li><li>Able to legally work in the United States without sponsorship.&nbsp;</li><li>Desiring God is a hybrid workplace, preference for this role is local to Minneapolis, MN.<br>&nbsp;</li></ul><div><br></div><h3>Interested to Learn More?</h3><div>Email us at <a href="mailto:careers@desiringgod.org?subject=Front%20End%20Engineer%20-%20Christian%20Tech%20Jobs">careers@desiringGod.org</a> for more details and a full job description and<br>application.</div>

Back-end Software Engineer

<div>Is God calling you to ministry?<br><br></div><div>For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.<br><br></div><div><strong><br>CHRISTIAN PURPOSE AND EXPECTATIONS:<br></strong><br></div><div>All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.<br><br></div><div><strong>Department Detail –</strong> The BGEA Information Technology (IT) department consists of the following areas: Operations (networking/routing, servers, storage, security cameras, telephony), Service Desk (end-user hardware and software management/support, event support, general IT assistance), Cybersecurity (threat defense, monitoring/analysis, awareness, and compliance), Enterprise Solutions (application and web development, data visualization, report writing, database management), and Enterprise Solutions Support (Donor/CRM, Financial, HR, and other ERP type solutions support).&nbsp; The IT department furthers the mission of BGEA through supporting, developing, scaling, and securing the assets, infrastructure, and programs required by all areas of the ministry while maintaining and ensuring their availability.<br><br></div><div><strong>Job Summary –</strong> The Senior Database Administrator architects, engineers, secures, automates, and optimizes BGEA’s enterprise data platforms across on-premises and cloud environments. The Senior DBA serves as the technical authority for relational database systems, high availability architecture, disaster recovery, data security, and database lifecycle management.<br><br></div><div>Ministry Requirements<br><br></div><ul><li>Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ</li><li>Faithfully upholds BGEA in prayer</li><li>Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits</li><li>Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations</li><li>Effectively represents Jesus Christ to those within both personal and professional spheres of influence</li></ul><div><br>Essential Duties and Responsibilities<br><br></div><ul><li>Architects, deploys, and manages relational database platforms including Microsoft SQL Server and MySQL across on-premises, hybrid, and cloud-hosted environments</li><li>Leads complex database migrations, version upgrades, and platform modernization efforts</li><li>Creates necessary ODBC, SSRS, etc. connections and assists IT development teams with connections to new instances.</li><li>Designs and enforces database performance standards including indexing strategy, query optimization,</li><li>Develops and maintains a multi-year enterprise database roadmap including capacity planning, lifecycle management,</li><li>Implements proactive performance monitoring, observability, and automated alerting using enterprise monitoring platforms.</li><li>Partners with development teams to review schema design, data models, and deployment pipelines to ensure scalability, maintainability, and performance.</li><li>Monitors and maintains security of BGEA databases by considering access requests and granting specific, appropriate permission to users</li><li>Monitors database activity and performance utilizing pertinent ministry-provided database analysis tools</li><li>Designs and tests enterprise-grade High Availability (HA) and Disaster Recovery (DR) strategies including Always On Availability Groups, replication, failover clustering, and geo-redundant backup strategies. Conducts regular failover and restoration testing.</li><li>Ensures timely, efficient database restoration in the event of system failure</li><li>Assists in daily Information Technology (IT) operations including, but not limited to diagnosis of problems and completing regularly scheduled activities</li><li>Automates operational database tasks using PowerShell, T-SQL, Infrastructure-as-Code, and configuration management tooling to reduce manual intervention and improve reliability.</li><li>Serves as advisor to management regarding technical direction</li><li>Reviews ministry technology requests or database requirements making recommendations and developing quotes where needed.</li><li>Provides architectural oversight for third-party and SaaS integrations, ensuring secure and performant data exchange patterns (APIs, replication, ETL).</li></ul><div><br>Marginal Duties and Responsibilities<br><br></div><ul><li>Researches and evaluates emerging database technologies, automation tooling, and data platform innovations. Provides benchmark data and strategic recommendations.</li><li>Other duties as assigned</li></ul><div><br>Job Specifications<br><br></div><div><strong><br>Skills and Knowledge<br></strong><br></div><ul><li>Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field OR 10+ years of enterprise database engineering experience.</li><li>Minimum of 8 years’ experience working within an MS SQL environment, with a strong command of MS T-SQL language</li><li>Proven proficiency within current supported versions of MySQL and MSSQL</li><li>Proven ability to understand and work with database analysis tools such as SSMS, SQL Diagnostic Manager, PMM, etc</li><li>Proficiency in working with automation frameworks (PowerShell, Terraform, Ansible, etc.)</li><li>Solid understanding of HA and DR architecture for enterprise database systems</li><li>Proven ability and desire to support and monitor IT software and hardware standard compliancy</li><li>Proven knowledge of client/server architecture</li><li>Strong initiative with ability to work independently relative to assigned priorities</li><li>Strong relational, verbal, and written communications skills, with ability to understandably communicate the “large picture” to a wide range of audiences</li><li>Good comprehension and listening skills, with ability to resolve business challenges</li><li>Proven understanding of MS Office and Windows OS</li></ul><div><strong><br>Physical/Mental Demands<br></strong><br></div><ul><li>Ability to maintain confidentiality</li><li>Flexibility and initiative to adapt to changing circumstances</li><li>Willingness to remain accessible by cell phone/pager</li><li>Strong ability to see projects through to completion</li><li>Ability to deal simultaneously with multiple tasks and projects</li><li>Ability to work productively despite frequent interruptions</li><li>Ability and desire to contribute substantially in a progressive IT environment</li><li>Excellent organizational ability to effectively prioritize tasks</li><li>Consistently high level of integrity and professionalism</li></ul><div><strong><br>Working Conditions<br></strong><br></div><ul><li>Conventional office and IT environment</li></ul><div><br>Mission Statement<br><br></div><div>Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.</div>

Senior Database Administrator

<h3>The Role</h3><div>Cloverleaf transforms how teams understand themselves and each other <strong>— and customer success is where that impact grows. </strong>As a Customer Success Manager, you’ll serve as a <strong>strategic partner to HR, Learning &amp; Development, and People leaders</strong>, helping them deeply embed Cloverleaf into their most important talent initiatives and business processes.<br><br></div><div><em>Because this role spans enterprise, mid-market, and coach/partner accounts, we’re seeking someone with </em><strong><em>3–5 years of B2B SaaS customer success or account management experience </em></strong><em>who can own the strategic customer journey focusing on adoption and expansion, and operate with confidence across diverse customer environments.<br></em><br></div><div>This is far more than a relationship management role. You’ll think like a consultant and approach every account with a <strong>land-and-expand mindset</strong>; driving the kind of deep, durable adoption that naturally opens doors to new use cases, new stakeholder groups, and revenue growth.<br><br></div><h3><strong>What You'll Do</strong></h3><div>You’ll be the trusted strategic advisor helping customers get maximum value from Cloverleaf — and grow their partnership over time.<br><br></div><ul><li><strong>Own a diverse book of business </strong>across enterprise, mid-market, and coach/partner segments, serving as the primary point of contact and trusted advisor throughout the customer lifecycle</li><li><strong>Build deep, multi-threaded relationships </strong>with HR leaders, L&amp;D professionals, People Operations teams, and executive sponsors to understand their business priorities and organizational challenges</li><li><strong>Act as a strategic consultant </strong>who maps Cloverleaf’s capabilities to customers’ existing workflows from onboarding programs and leadership development tracks to manager enablement, performance cycles, and engagement strategies</li><li><strong>Develop and execute tailored success plans </strong>anchored to measurable business outcomes: reduced time-to-productivity, stronger collaboration scores, improved 360 feedback results, and more</li><li><strong>Drive land-and-expand growth </strong>within each account: start with deep adoption in an initial team or use case, then leverage that success to expand into new business units, stakeholder groups, and initiatives</li><li><strong>Proactively identify expansion opportunities </strong>by connecting evolving customer needs to additional Cloverleaf use cases, positioning the platform as an integral part of the customer’s people strategy, not a standalone tool</li><li><strong>Monitor customer health metrics and usage data </strong>to identify risk signals and growth opportunities, using AI-powered tools and data-driven insights to prioritize outreach and deliver timely interventions</li><li><strong>Lead strategic business reviews and executive check-ins </strong>that go beyond usage reporting to demonstrate tangible business impact, surface recommendations, and plant seeds for expansion</li><li><strong>Collaborate cross-functionally </strong>with Implementation Specialists, Support, Sales, and Product to ensure seamless handoffs, resolve issues quickly, and relay customer feedback that shapes the roadmap</li><li><strong>Track and report on key CS metrics </strong>including Net Revenue Retention, logo retention, NPS, adoption milestones, and health scores — using data to drive strategy and demonstrate impact</li></ul><div><br></div><h3>Who You Are</h3><div>You’re consultative, curious, and energized by helping customers succeed. You can zoom out to understand a customer’s business strategy and zoom in to solve the adoption challenge in front of you. You love building relationships, connecting the dots, and making a real difference in how organizations develop their people.<br><br></div><div>You’ll thrive in this role if you:<br><br></div><ul><li>Think and communicate like a strategic partner and can influence stakeholders from end users to C-suite executives</li><li>Are naturally consultative and ask thoughtful questions that uncover what customers actually need to succeed</li><li>Get energized by connecting business problems to platform solutions and articulating the <em>why</em> behind every recommendation</li><li>Stay calm and adaptable when priorities shift (they will!), and know how to keep accounts on track through ambiguity</li><li>Love using data, AI tools, and automation to work smarter and deliver more proactive, personalized outreach at scale</li><li>Work well across teams and communicate clearly whether you’re presenting in an executive QBR or collaborating with Product on a feature request</li></ul><div><br></div><h3>What You Bring</h3><div><strong><br>Required</strong></div><ul><li>3–5 years of experience in <strong>Customer Success, Account Management, or a strategic client-facing role </strong>within B2B SaaS</li><li>Demonstrated ability to <strong>manage and grow a portfolio of accounts </strong>with a land-and-expand approach owning renewals, identifying expansion opportunities, and driving revenue growth</li><li>Track record operating as a strategic partner with strong <strong>consultative and strategic thinking skills</strong>, with the ability to understand a customer’s business landscape and influence stakeholders at all levels</li><li>Outstanding <strong>written and verbal communication skills</strong>, with a confident customer-facing presence in business reviews, executive conversations, and cross-functional sessions</li><li>Ability to interpret and act on <strong>customer health data, usage analytics, and AI-driven insights </strong>(e.g., predictive churn signals, engagement scoring) to drive proactive account strategies</li><li>Experience guiding customers through <strong>organizational change</strong>, including stakeholder alignment, user adoption strategies, and embedding new tools into established workflows</li><li>Comfort operating in a <strong>fast-paced startup environment </strong>where resourcefulness, adaptability, and ownership are essential</li></ul><div><strong><br>Preferred</strong></div><ul><li>Experience in a <strong>SaaS startup environment</strong>, with familiarity with the pace, ambiguity, and opportunity of high-growth companies</li><li>Background in or deep familiarity with <strong>Human Resources, Talent Development, Learning &amp; Development, or Organizational Development</strong></li><li>Experience with <strong>behavioral assessments or personality frameworks </strong>(e.g., DISC, Enneagram, CliftonStrengths, 16-Types) or coaching methodologies</li><li>Experience with <strong>Customer Success Platforms </strong>(e.g., Vitally, ClientSuccess, Gainsight, ChurnZero) and CRM tools (Salesforce, HubSpot)</li><li>Exposure to <strong>AI applications in customer experience</strong>, including predictive analytics, automated engagement tools, or AI copilots</li><li>Experience using <strong>data visualization or BI tools </strong>(e.g., Looker, Tableau, Sigma, Omni) to communicate customer outcomes and portfolio health</li></ul><div><br></div><h3>Success in this Role</h3><ul><li><strong>Cloverleaf is embedded into customers’ core people processes,</strong> not treated as an add-on, resulting in deep, durable adoption that naturally creates expansion opportunities.</li><li><strong>Accounts consistently grow over time through a land-and-expand motion:</strong> initial deployments expand into new departments, use cases, and stakeholder groups, directly contributing to revenue growth.</li><li><strong>Customers can clearly articulate how Cloverleaf contributes to their business outcomes</strong> whether that’s improved team performance, stronger leadership pipelines, faster onboarding, or higher engagement scores.</li><li><strong>Net Revenue Retention and logo retention targets are met or exceeded quarter over quarter,</strong> with expansion revenue driven by adoption-led growth rather than transactional upsells.</li><li><strong>Customers are engaged advocates</strong> who participate in case studies, referrals, and community activities because they see Cloverleaf as a true strategic partner.</li><li><strong>Customer health scores improve across the portfolio,</strong> with proactive interventions reducing churn risk before it escalates.</li><li><strong>Cross-functional collaboration is seamless,</strong> with clear feedback loops between CS, Product, Sales, and Implementation that improve the overall customer journey and inform product strategy</li></ul><div><br></div><h3>How We Unleash You to Do Your Best Work</h3><ul><li>Flexible PTO and work schedule - with a minimum of 2 full weeks off per year</li><li><em>Company paid</em> full benefits, including medical, dental, vision, life insurance, and more!</li><li>Recognition rewards and monthly stipend for wellness, technology, pet care, or student loans</li><li>Macbook and home-office set-up stipend</li><li>401k benefits including a match with immediate vesting</li><li>Truly values-driven team (ask us about it!)</li></ul><div><br><br></div><h3>Who We Are</h3><div>Cloverleaf connects siloed HR data and team collaboration tools to deliver personalized, actionable development at scale. Built on validated assessments like DISC, Enneagram, CliftonStrengths, and 16 Types, plus real-time insights, it strengthens team alignment, communication, and performance for over 30,000 teams worldwide.<br><br></div><div><strong><em>Cloverleaf is on a mission to unleash people to do their best work.&nbsp;<br></em></strong><br></div><div><em>We believe that people should be passionate and engaged with the work that they are doing, starting with our own team.</em></div>

Customer Success Manager

<div><strong>About Us</strong></div><div><br>Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.</div><div><br>Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits&nbsp;</div><div><br></div><div>We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do.&nbsp;</div><div><br>The ideal candidate for Virtuous embodies our values by:</div><ul><li>Asking questions with a spirit of curiosity</li><li>Giving feedback freely with candor &amp; grace, welcoming it in return</li><li>Displaying a passion for philanthropy and technology&nbsp;</li><li>Serving with joy. Everyone is willing to make the coffee!</li><li>Celebrating the wins &amp; milestones of others&nbsp;</li><li>Assuming good intent &amp; demonstrating trust in others&nbsp;</li><li>Pursuing relationships with people different from themselves &amp; creates space to be human</li></ul><div><strong><br>Position Summary</strong></div><div><br>We are looking for an Enterprise Customer Success Manager to join our growing Customer Success Team. As an Enterprise Customer Success Manager, you will report to the Manager of Enterprise Customer Success and will be focused on our largest and most strategic customers' product adoption, utilization, and overall satisfaction.</div><div><br>Are you a former nonprofit fundraiser or leader looking for a career change? Perhaps a consultant in the nonprofit sector? Your nonprofit knowledge is an asset and if you are hungry for a new challenge this is the opportunity for you!&nbsp;</div><div><br>In this role, you will work closely with teams across the company including Marketing, Sales, and Revenue Enablement to help maximize our growth. Your responsibilities will include supporting strategic enterprise-level customers in strengthening their donor relationships, selling upgrades and add-ons to our current customers, and working on renewals of annual contracts. You will serve as the primary point of contact for our nonprofit customers, collaborating closely with them to understand their unique needs, goals, and challenges. By leveraging your expertise in both our platform and the nonprofit industry, you will drive adoption, retention, and expansion initiatives, ultimately contributing to the long-term success and growth of our customers.</div><div><strong><br>Responsibilities</strong></div><ul><li>Customer Relationship Management: Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption.</li><li>Proactive Issue Resolution: Anticipate customer issues and proactively address them before they escalate. Your proactive approach distinguishes you from traditional customer service, turning potential problems into opportunities for customers and Virtuous alike.</li><li>Strategic Account Expansion: Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. Identify organic upsell opportunities by comprehensively understanding their use-case, ultimately driving business growth.</li><li>Advocacy and Collaboration: Advocate for Virtuous by generating excitement about upcoming product launches and updates. Collaborate with internal teams including customer success, sales, support, and product, voicing customer concerns and needs and ensuring a customer-first approach company-wide.</li><li>Product Expert: Provide strategic product support and comprehensive guidance on best practices. Your expertise ensures customers seamlessly adopt our products, enhancing their overall experience and deepening customer trust.</li><li>Issue Identification and Resolution: Handle complex customer issues with efficiency and professionalism. Offer tailored product and service solutions to address customer pain points, demonstrating Virtuous’ commitment to customer satisfaction and project manage resolution strategies through completion.</li><li>Strategic Vision: Adopt a bird’s eye perspective on customer interactions, focusing not only on immediate gratification but also long-term stability and proactive forward thinking. Leverage this high-level view to identify potential challenges and convert them into cost-saving solutions for both customers and Virtuous.</li><li>Renewals Management and Upsell Strategy: Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close. Demonstrate a deep understanding of Virtuous contracts, ensuring compliance and favorable terms for both parties. Engage in strategic negotiation discussions, leveraging your knowledge of customer needs and our product offerings. Display creativity in pricing strategies, tailoring solutions to meet customer requirements while optimizing revenue for Virtuous. Your ability to navigate the renewal and upsell process contributes significantly to customer retention and revenue growth, ensuring mutually beneficial outcomes for Virtuous and our valued clients.</li></ul><div><strong><br>You Must Have</strong></div><ul><li>Customer-Centric Focus: Deep understanding of customer needs and a passion for ensuring their success with Virtuous products.</li><li>Previous Nonprofit Experience: Experience in the nonprofit sector, understanding how nonprofits operate and fundraise.</li><li>Relationship Building: Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships.</li><li>Proactive Problem-Solving: Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach.</li><li>Collaborative Mindset: Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.</li><li>Technical Proficiency: Strong technical acumen to provide product support and guidance.</li><li>Sales Acumen: Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs.</li><li>Project Management: Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives.</li><li>Proficiency in working with CRMs, email marketing, and other technology.</li></ul><div><strong><br>What We Offer</strong></div><ul><li>Market competitive pay leveraging Carta data</li><li>Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)</li><li>401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days</li><li>We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO</li><li>Supportive time off including paid volunteer days and company holidays</li><li>Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).</li><li>12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)</li><li>We pride ourselves on Community and host exciting company outings and events.</li></ul>

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