<div><strong>Called to K-LOVE<br></strong><br></div><div><strong>Inspiring People to Move Closer to Jesus<br></strong><br></div><div>At K-LOVE, every role is ministry.</div><div><br></div><div>We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence.</div><div>&nbsp;</div><div>If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.</div><div>Has God called and equipped you to serve in Ministry where the Good News of Jesus is shared with millions? Join a mission driven ministry using technology to reach lives, share hope, and connect people to God's Truth every single day. As a Network Operations Center (NOC) team member at K-LOVE, you'll play a key role in monitoring and optimizing our radio networks that reach millions of people with the hope found in Christ. As a <strong>NOC Technician I</strong>, you’ll work alongside Engineers, ensuring compliance with FCC guidelines and delivering top-tier quality through proactive communication with both equipment and personnel. All of this takes place from our dynamic and fast-paced K-LOVE Headquarters. If you're ready to make an impact in the world of broadcast operations, we want to hear from you!</div><div>&nbsp;</div><div><strong>*This is an on-site position that will provide coverage for 3rd shift (10pm-6:30am) on Wednesday-Sunday.*</strong></div><div><strong>&nbsp;</strong></div><div><strong>Here's some of what you will be doing:</strong></div><ul><li><strong>RF Broadcast Network Monitoring &amp; Support</strong><ul><li>Monitor and interpret transmitter signals using remote control systems, analyzing audible or visible alerts that indicate transmitter status, signal loss, or equipment faults across K-LOVE’s broadcast facilities.</li><li>Verify daily transmitter and activity logs, ensuring delivery integrity and logging compliance; prepare additional reports such as telemetry analysis to support operational oversight.</li><li>Use basic troubleshooting skills to triage, isolate, and remotely restore functionality of RF broadcast equipment, including satellite receivers, EAS systems, audio processors, and STL/TSL links.</li><li>Perform proactive and corrective actions to resolve detected issues or escalate appropriately to Field or Contract Engineers when necessary.</li><li>Coordinate actively with Engineering teams to support the remote testing, configuration, or repair of broadcast systems, including RF control systems and satellite-fed equipment.</li><li>Adjust NOC monitoring equipment and systems as needed to maintain uninterrupted broadcast service.</li><li>Create database scripts for RF broadcast equipment that accommodates for equipment replacement as well as new site builds.</li></ul></li><li><strong>Network Infrastructure Monitoring &amp; Support</strong><ul><li>Monitor internal IT systems and infrastructure, including routers, switches, servers, firewalls, and cloud-based services using network monitoring tools (e.g., PRTG, SolarWinds, Kybio).</li><li>Respond to system alerts related to connectivity, latency, packet loss, or hardware resource utilization (CPU, memory, storage), ensuring swift response to minimize downtime.</li><li>Troubleshoot basic Layer 1–3 issues, such as physical connectivity, IP conflicts, or interface errors.</li><li>Support up time for core IT services, including DNS, DHCP, VoIP, file servers, and remote access systems.</li><li>Assist with preventive maintenance tracking, leveraging logs, alarms, and trend analysis to prevent service-impacting issues.</li></ul></li><li><strong>Incident Management &amp; Communication</strong><ul><li>Create, update, and close work orders accurately and in a timely manner in accordance with incident response and ticketing procedures.</li><li>Document events and technical resolutions in shift logs and dashboards to ensure smooth transition between shifts and accurate reporting.</li><li>Follow established escalation procedures, ensuring timely notification and coordination with Engineering or management teams for unresolved or critical issues.</li><li>Participate in incident reviews and knowledge sharing, contributing insights to improve system reliability and team effectiveness.</li></ul></li></ul><div><strong>Here's some experience we are seeking:&nbsp;</strong></div><ul><li>High school diploma required. Associate’s degree or technical certifications&nbsp;</li><li>CompTIA A+, SBE Radio Operator Certification preferred.</li><li>0–2 years of experience in broadcast operations, IT support, help desk, or related technical role.</li><li>Basic knowledge of RF broadcast equipment, IT systems, or help desk processes.</li><li>Ability to follow standard operating procedures and document incidents accurately.</li><li>Strong problem-solving orientation with willingness to learn and escalate appropriately.</li><li>Effective interpersonal and teamwork skills to collaborate with Engineers and peers.</li><li>Commitment to professional growth through training and development.</li><li>Demonstrated capacity to manage multiple incidents and prioritize effectively.</li><li>A collaborative and flexible style, with a strong service mentality. Need to be seen as a team player.</li><li>Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.</li><li>Strong written and verbal communication and presentation skills.</li><li>Demonstrated commitment to the social sector with a passion for our mission and values.</li></ul><div><strong>What can we offer you?</strong></div><ul><li>Industry leading Medical, Dental &amp; Vision coverage</li><li>Short/long term disability and life insurance</li><li>Robust 401K with company match</li><li>Parental leave with Baby Bonding pay</li><li>Generous PTO, holiday and sick pay</li><li>Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more</li><li>Leadership and Career Development Programs</li></ul><div><strong>Why work for K-LOVE?</strong>&nbsp;</div><div>K-LOVE is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, K-LOVE today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. K-LOVE employs nearly 500 team members between its office in Nashville, TN and field locations around the country. You can view our mission and values here <a href="https://www.klove.com/about-us/mission">Mission, Beliefs &amp; Values.</a></div><div>&nbsp;</div><div><em>"As an Equal Opportunity Employer, K-LOVE makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.&nbsp; However, K-LOVE is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), K-LOVE has the right to hire only candidates who agree with the Company’s Statement of Faith.&nbsp; Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act."</em></div><div><br>&nbsp;<br><br></div>

NOC Technician I

<div><strong>Position Summary<br></strong>The Christian and Missionary Alliance (C&amp;MA) is seeking an experienced Tech Support Lead. This is a full-time position located in Reynoldsburg, Ohio. This position is under the direction of the Client Services Director and is responsible for providing advanced Help Desk support to C&amp;MA and district staff, resolving hardware, software, cloud service, and endpoint management issues. This role oversees the full lifecycle of PC and Mac client hardware, including vendor negotiations, purchasing, deployment, and asset tracking, while managing user identities, security policies, and device compliance through Microsoft Entra ID and Intune. The position also supports remote and hybrid workers, administers mobile device management, contributes to knowledge base development, monitors Help Desk performance metrics, and may serve as IT lead for the Biennial General Council. In the performance of these duties, this position will support the overall mission of the C&amp;MA as described below.</div><div><strong><br>Specific Duties</strong></div><div><strong>Help Desk &amp; End-User Support</strong></div><ul><li>Provides and oversees advanced IT Help Desk troubleshooting and support to all Alliance employees at the National Office (N.O.), to global workers, and to district employees who use technology services provided by the National Office technology group, primarily involving issues relating to company hardware, software, cloud services, and endpoint management, including resolving application-related support tickets using technical expertise and exceptional customer service skills</li><li>Monitors and reports on Help Desk ticket trends, SLA compliance, and service quality metrics</li><li>Identifies opportunities to streamline Help Desk workflows, automate repetitive support tasks, and refine standard operating procedures based on ticket trend analysis and end-user feedback</li><li>For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees</li><li>Provides training and orientation to new N.O. employees both onsite and offsite, including remote/hybrid onboarding support</li><li>Assists or facilitates IT training classes, seminars, and cybersecurity awareness initiatives</li><li>Contributes to IT knowledge base documentation and self-service resources to improve first-contact resolution and reduce ticket volume</li><li>Prepares and delivers regular reports to IT management summarizing Help Desk performance, support trends, emerging issues, and recommendations for capacity, tooling, or process improvements</li><li>Maintains project updates and communications with vendors and members of the Alliance family</li><li>Continues professional development through education and training in emerging hardware, software, cloud, and security technologies</li><li>Occasional travel, after-hours, and weekend support may be required</li><li>Other tasks assigned as needed by IT leadership</li></ul><div><br></div><div><strong>Hardware &amp; Asset Management</strong></div><ul><li>Oversees PC and Mac client hardware strategy including research, evaluation, options, package composition, implementation, replacement, warranty fulfillment, budget planning, and and-to-end lifecycle management</li><li>Summarizes the above strategy and presents recommendations to higher levels of authority; participates in discussions based on recommendations, and executes the final decision, including making purchases; coordinates annual PC client purchase, including timing, vendor negotiations, and relationship development</li><li>Processes all PC and Mac purchases, ensuring device standards, documentation standards, and repeatable onboarding/offboarding processes</li><li>Installs, configures, and maintains computer hardware, software, and endpoint management profiles (e.g., Microsoft Intune) while moving the organization toward automated deployment</li><li>Tracks computer hardware, software licenses, warranties, and contracts in the IT asset tracking system</li><li>Maintains and facilitates relationships with software and hardware vendors and suppliers, including negotiations</li><li>Without oversight, coordinates with general accounting the reconciliation of assets for fiscal tracking and depreciation purposes</li></ul><div><br></div><div><strong>Identity, Security &amp; Endpoint Management</strong></div><ul><li>Participates in security compliance, including incident reporting/escalation expectations, a least-privilege mindset, and handling sensitive data</li><li>Manages user accounts, groups, security policies, and device objects in Microsoft Entra ID (Azure AD) and related identity platforms for Alliance employees and systems</li><li>Administers and maintains multi-factor authentication (MFA), conditional access policies, and endpoint compliance configurations</li><li>Manages and supports mobile device management (MDM) for organization-owned and BYOD mobile devices</li><li>Supports and troubleshoots VPN, remote desktop, and other remote access solutions for distributed and global workers</li></ul><div><br></div><div><strong>General Council IT Leadership</strong></div><ul><li>Coordinates with the National Office Council team to provide technology support per Council requirements</li><li>Provides set-up and technology support for various offices onsite (Office of the Corporate Secretary, etc.), and miscellaneous support as requested by Council lead</li><li>Leads all technology efforts concerning General Council including planning, IT personnel direction, and onsite IT technical decisions pre- and post-Council</li></ul><div><br></div><div><strong>The Christian and Missionary Alliance</strong> (The Alliance, the C&amp;MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the world’s neediest people.</div><div>We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.</div><div>Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.</div><div>Because the C&amp;MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.</div><div><strong><br>Requirements</strong></div><ul><li>Two-year or four-year college degree in a related field (Information Technology, Computer Science, or similar)</li><li>3+ years of IT support or help desk experience, with demonstrated progression from general troubleshooting to more complex technical problem-solving</li><li>Experience managing and supporting Windows and Mac endpoint environments, including hardware lifecycle management from procurement through retirement</li><li>Demonstrated experience administering Microsoft 365 services, cloud-based identity platforms (e.g., Microsoft Entra ID), and endpoint management tools (e.g., Microsoft Intune)</li><li>Experience mentoring, training, or providing technical guidance to junior support staff or end users, even in the absence of formal supervisory authority</li></ul><div><strong><br>Benefits</strong></div><ul><li>Salary range $59,000 to $69,000 per year</li><li>Health plan (medical/dental/vision/HSA)</li><li>Life Insurance</li><li>403(b) retirement plan with a percentage of employer matching</li><li>Retirement grant</li><li>Long-Term disability</li><li>Paid time off (vacation/holidays/personal days)</li><li>Sick time (accrues, with additional extended illness bank for rollover hours)</li><li>Other paid leave (compassionate care, jury duty, parental, etc.)</li><li>Employee assistance program</li></ul><div>&nbsp;</div>

Tech Support Lead

<div>As a <strong>CX Customer Support Advocate,</strong> your mission is to champion the success of the churches we serve. You will act as a trusted partner and advocate for ministry leaders, delivering thoughtful, solution-oriented support across Tithe.ly’s product suite. In this role, every ticket you solve and every relationship you build helps churches run smoothly, ensuring they have the tools and confidence they need to thrive and fulfill their vision.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.</li><li>Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.</li><li>Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.</li><li>Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.&nbsp;</li><li>Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.&nbsp;</li><li>Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.&nbsp;</li><li>Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.&nbsp;</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively</strong> by attentively listening to others and adjusting to fit your audience.</li><li>Be <strong>Action Oriented </strong>and step up to handle tough situations.</li><li>Has<strong> Interpersonal Savvy</strong> therefore, relating openly and comfortably with diverse groups of people.</li><li>Be a<strong> Nimble Learner</strong> who learns quickly when facing new situations.</li><li>Be <strong>Tech Savvy </strong>by readily learning and adopting new technologies.</li></ul><div><br><strong>Required Technical Qualifications:</strong></div><ul><li>2+ years of customer service, technical support, or customer-facing experience handling a wide range of customer inquiries.</li><li>Experience troubleshooting customer issues and identifying practical solutions in real time.</li><li>Strong proficiency with web-based software platforms, support systems, and AI-assisted tools.</li><li>Ability to maintain accuracy and productivity while managing high-volume support activity.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>Familiarity with the Tithely suite of products or similar church management, giving, or ministry software platforms.</li><li>Experience working in a fast-paced Software as a Service (SaaS) or technology environment.</li><li>Experience working successfully in a fully remote environment.</li><li>Experience creating or maintaining support documentation, knowledge base content, or customer-facing instructional materials.</li><li>Experience using Zendesk to manage customer communications and workflows.</li><li>Bachelor’s degree in communications, business, ministry, or a related field (or equivalent practical experience).</li></ul><div><br></div><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</strong></li><li>Please note: At this time, we are <strong>unable to consider candidates residing in certain metropolitan areas for this role</strong>, including:<ul><li>San Francisco Bay Area, CA</li><li>San Jose, CA</li><li>Los Angeles, CA</li><li>Orange County, CA</li><li>San Diego, CA</li><li>New York City, NY</li><li>Seattle, WA</li><li>Boston, MA</li><li>Washington, DC</li><li>Austin, TX</li><li>Denver/Boulder, CO</li><li>Miami, FL</li></ul></li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Customer Support Advocate

<div><strong>Company:</strong> Anedot, Inc.</div><div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Role:</strong> Customer Support Specialist</div><div><strong>Reports to:</strong> Director, Customer Experience<br><br></div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $60,000 - 70,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 4% 401(k) match (see our <a href="https://www.anedot.com/careers"><strong>careers page</strong></a> for more information)</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About Anedot<br></strong><br></div><div>We are a team of fast-learning, self-starting achievers on a mission to make powerful fundraising tools affordable for everyone. We have been a remote-first company for more than a decade, and fully remote since 2015.<br><br></div><div>We continually focus on being servant-hearted, egoless, and product driven. That mindset comes straight from our CEO who still reviews code, participates in product design, and responds to each customer like they are our only customer.<br><br></div><div>We started Anedot in 2010 and have served more than 35,000 not-for-profit organizations processing billions of dollars in donations. You will have a significant impact on a highly visible and transformative platform.<br><br></div><div><strong>About the Role<br></strong><br></div><div>The Customer Support Specialist is a mid-level role housed within our Customer Experience organization, serving as an interface between our customers and their needs. This position works closely with other teams to ensure customers' needs are met.<br><br></div><div>Key areas of ownership include responding to customer inquiries related to donors and product education, integration support, account updates, and automation advocacy.<br><br></div><div>This is a customer-facing role that requires consistent availability during scheduled or business hours to support customer communication and team collaboration.</div><div><strong><br>Responsibilities<br></strong><br></div><ol><li><strong>Support Ticket Resolution:</strong> Handle a variety of P1–P4 support tickets, managing customer communications via email, video calls, phone, and text while ensuring timely resolution and escalation to CX leadership when necessary.</li><li><strong>Bug Investigation:</strong> Reproduce and investigate reported bugs, collaborating with CX leadership and other teams to determine root causes and next steps.</li><li><strong>Data Migrations:</strong> Work with CX leadership to assist customers with data migrations, including properly handling sensitive data.</li><li><strong>Data Update Coordination:</strong> Coordinate and even write scripts (<em>nice to have, not a requirement</em>) for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Integration Support:</strong> Participate on customer-facing calls and information gathering for integration and API troubleshooting.</li></ol><div><strong><br>Qualifications<br></strong><br></div><ol><li>2+ years of experience with the Anedot platform or similar systems.</li><li>Experience participating in video calls.</li><li>Experience working with integrations and APIs.</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>SQL knowledge and Salesforce experience are a plus, but not required.</li></ol><div><strong><br>What Success Looks Like<br></strong><br></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days:</strong> You are proficient in handling P3/P4 tickets, identifying obvious bugs, and performing basic integration troubleshooting.</li><li><strong>6 Months:</strong> You are knowledgeable about the product and features, independently manage tickets and migration requests, and lead troubleshooting calls with customers.</li><li><strong>12 Months:</strong> You have significant product knowledge and a strong understanding of customer use cases. Reduced turnaround times for complex tickets and escalations.</li></ul><div><strong><br>How to Apply<br></strong><br></div><div>If you excel at bridging technical expertise with customer-focused service, thrive in a fast-paced, ownership-driven environment, and are passionate about serving customers and making a meaningful impact, we want to hear from you!<br><br></div><div><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Christian Technical Support Jobs

Trusted by