<h3><strong>Your role, in a nutshell</strong></h3><div>Your main goal as a <strong>Support Coordinator</strong> is to ensure our customers have a smooth, positive experience using Tilma. You will be the primary point of contact for customer communication, managing incoming requests, coordinating support needs, and helping clients successfully adopt and use the platform.<br><br></div><div>This role sits at the intersection of customer support, project coordination, and customer success. You'll manage the support queue, communicate with clients about issues and requests, coordinate with our engineering team when technical work is required, and help ensure customers feel heard, informed, and supported.<br><br></div><div>A significant focus over the next year will be helping customers migrate from legacy products to our newer platform. Each migration follows a process that requires ongoing coordination between customers, technicians, reviewers, and engineers. You'll help keep projects moving by assigning work, tracking progress, coordinating reviews, communicating next steps, resolving issues, and ensuring launches happen smoothly and on schedule.<br><br></div><div>Success in this role means that customers receive timely responses, support requests don't fall through the cracks, migration projects move efficiently from planning to launch, and clients remain confident that Glass Canvas is helping them succeed.<br>‍<br><br></div><h3><strong>The Product</strong></h3><div>Our team started years ago with a vision of bringing beauty and innovation back to how we communicate the Gospel. For many years we operated as an agency, working with faith-based nonprofits to unlock ministry potential through marketing, strategy, branding, and digital tools. Over the past few years, we've seen a growing need from our clients, specifically in the Catholic Church, to better communicate and engage their audience online.<br><br></div><div>In response to this need, we've developed Tilma, a digital platform built for dioceses, parishes, and Catholic organizations to help them communicate more effectively, streamline operations, and engage their communities online.<br><br></div><div>While software is one of the ways we serve our clients, Glass Canvas remains focused on helping churches, ministries, and faith-based organizations thrive. We do this through a combination of consulting, strategy, creative services, and digital tools designed to support their mission.<br><br></div><div>Tilma is one expression of that mission: a platform built to help ministry leaders spend less time wrestling with technology and more time serving their communities. <a href="https://www.glasscanvas.io/">&nbsp;Learn more<br>‍<br></a><br></div><h3><strong>The Job</strong></h3><ul><li><strong>Contract Type:</strong> Part-Time</li><li><strong>Compensation:</strong> $28/hr<strong>‍</strong></li><li><strong>Location:</strong> Remote</li></ul><div><br></div><h3><strong>Primary Responsibilities:</strong></h3><ul><li>Serve as the primary point of contact for customer support, ensuring inquiries are addressed promptly and professionally.</li><li>Develop positive customer relationships through onboarding, training, regular follow-up, and proactive support.</li><li>Help customers successfully adopt and use the platform, ensuring they feel confident and well-supported.</li><li>Coordinate customer migrations to Tilma, including scheduling, communication, progress tracking, and project coordination.</li><li>Keep customers informed on issues, requests, project timelines, and key milestones.</li><li>Triage incoming client issues, feature requests, and feedback, gathering context from customers and coordinating with internal teams to ensure requests are clearly understood and addressed efficiently.</li><li>Contribute to customer retention and customer satisfaction by helping ensure a positive experience with Tilma.<br>‍</li></ul><h3><strong>Required Qualifications</strong></h3><ul><li>Canadian citizen or permanent resident.</li><li>Strong written and verbal communication skills.</li><li>Highly organized and detail-oriented.</li><li>Comfortable managing multiple projects and priorities simultaneously.</li><li>Strong customer service mindset and ability to build relationships.</li><li>Confident using software tools and learning new technology.</li><li>Able to work independently and follow through on commitments.</li><li>Professional, friendly, and empathetic in customer interactions.<br>‍</li></ul><h3><strong>Ideal Qualifications</strong></h3><ul><li>Previous experience in customer support, customer success, account management, project coordination, or operations.</li><li>Experience working with SaaS or technology products.</li><li>Familiarity with website platforms, content management systems, or digital products.</li><li>Experience managing projects and coordinating multiple stakeholders.</li><li>Experience working with churches, nonprofits, or mission-driven organizations.<br>‍</li></ul><h3><strong>Some other things you can expect during your time at Glass Canvas</strong></h3><ul><li>A fun, collaborative work environment.</li><li>Meaningful work serving churches and ministries.</li><li>Opportunities to shape and improve how we support our customers.</li><li>A lot of espresso...</li></ul>

Support Coordinator

<div>As a <strong>CX Customer Support Advocate,</strong> your mission is to champion the success of the churches we serve. You will act as a trusted partner and advocate for ministry leaders, delivering thoughtful, solution-oriented support across Tithe.ly’s product suite. In this role, every ticket you solve and every relationship you build helps churches run smoothly, ensuring they have the tools and confidence they need to thrive and fulfill their vision.</div><div><br>Primary Responsibilities of the Role</div><ul><li>Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.</li><li>Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.</li><li>Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.</li><li>Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.&nbsp;</li><li>Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.&nbsp;</li><li>Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.&nbsp;</li><li>Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.&nbsp;</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Communicate Effectively</strong> by attentively listening to others and adjusting to fit your audience.</li><li>Be <strong>Action Oriented </strong>and step up to handle tough situations.</li><li>Has<strong> Interpersonal Savvy</strong> therefore, relating openly and comfortably with diverse groups of people.</li><li>Be a<strong> Nimble Learner</strong> who learns quickly when facing new situations.</li><li>Be <strong>Tech Savvy </strong>by readily learning and adopting new technologies.</li></ul><div><br><strong>Required Technical Qualifications:</strong></div><ul><li>2+ years of customer service, technical support, or customer-facing experience handling a wide range of customer inquiries.</li><li>Experience troubleshooting customer issues and identifying practical solutions in real time.</li><li>Strong proficiency with web-based software platforms, support systems, and AI-assisted tools.</li><li>Ability to maintain accuracy and productivity while managing high-volume support activity.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>Familiarity with the Tithely suite of products or similar church management, giving, or ministry software platforms.</li><li>Experience working in a fast-paced Software as a Service (SaaS) or technology environment.</li><li>Experience working successfully in a fully remote environment.</li><li>Experience creating or maintaining support documentation, knowledge base content, or customer-facing instructional materials.</li><li>Experience using Zendesk to manage customer communications and workflows.</li><li>Bachelor’s degree in communications, business, ministry, or a related field (or equivalent practical experience).</li></ul><div><br></div><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</strong></li><li>Please note: At this time, we are <strong>unable to consider candidates residing in certain metropolitan areas for this role</strong>, including:<ul><li>San Francisco Bay Area, CA</li><li>San Jose, CA</li><li>Los Angeles, CA</li><li>Orange County, CA</li><li>San Diego, CA</li><li>New York City, NY</li><li>Seattle, WA</li><li>Boston, MA</li><li>Washington, DC</li><li>Austin, TX</li><li>Denver/Boulder, CO</li><li>Miami, FL</li></ul></li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div><div><br></div><div><strong>Tithely is an Equal Opportunity Employer</strong></div><div>Yourgiving, Inc. DBA Tithe.ly (herein, “the Company”) is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</div>

Customer Support Advocate

<div><strong>Company:</strong> Anedot, Inc.</div><div><strong>Organization: </strong>Customer Experience</div><div><strong>Team:</strong> Support</div><div><strong>Role:</strong> Customer Support Specialist</div><div><strong>Reports to:</strong> Director, Customer Experience<br><br></div><div><strong>Experience Level: </strong>Mid-Level</div><div><strong>Type:</strong> Full-time, exempt; at-will</div><div><strong>Location:</strong> Permanently remote</div><div><strong>Base Comp Range:</strong> $60,000 - 70,000 annual</div><div><strong>Perks/Benefits:</strong> $10,000 - $15,000 plus 4% 401(k) match (see our <a href="https://www.anedot.com/careers"><strong>careers page</strong></a> for more information)</div><div><strong>Base PTO: </strong>30 days per year (15 days, plus 10 holidays, plus 5 floating holidays)<br><br></div><div><strong>About Anedot<br></strong><br></div><div>We are a team of fast-learning, self-starting achievers on a mission to make powerful fundraising tools affordable for everyone. We have been a remote-first company for more than a decade, and fully remote since 2015.<br><br></div><div>We continually focus on being servant-hearted, egoless, and product driven. That mindset comes straight from our CEO who still reviews code, participates in product design, and responds to each customer like they are our only customer.<br><br></div><div>We started Anedot in 2010 and have served more than 35,000 not-for-profit organizations processing billions of dollars in donations. You will have a significant impact on a highly visible and transformative platform.<br><br></div><div><strong>About the Role<br></strong><br></div><div>The Customer Support Specialist is a mid-level role housed within our Customer Experience organization, serving as an interface between our customers and their needs. This position works closely with other teams to ensure customers' needs are met.<br><br></div><div>Key areas of ownership include responding to customer inquiries related to donors and product education, integration support, account updates, and automation advocacy.<br><br></div><div>This is a customer-facing role that requires consistent availability during scheduled or business hours to support customer communication and team collaboration.</div><div><strong><br>Responsibilities<br></strong><br></div><ol><li><strong>Support Ticket Resolution:</strong> Handle a variety of P1–P4 support tickets, managing customer communications via email, video calls, phone, and text while ensuring timely resolution and escalation to CX leadership when necessary.</li><li><strong>Bug Investigation:</strong> Reproduce and investigate reported bugs, collaborating with CX leadership and other teams to determine root causes and next steps.</li><li><strong>Data Migrations:</strong> Work with CX leadership to assist customers with data migrations, including properly handling sensitive data.</li><li><strong>Data Update Coordination:</strong> Coordinate and even write scripts (<em>nice to have, not a requirement</em>) for engineers to execute in order to update customer data accurately and securely.</li><li><strong>Integration Support:</strong> Participate on customer-facing calls and information gathering for integration and API troubleshooting.</li></ol><div><strong><br>Qualifications<br></strong><br></div><ol><li>2+ years of experience with the Anedot platform or similar systems.</li><li>Experience participating in video calls.</li><li>Experience working with integrations and APIs.</li><li>Strong problem-solving and analytical skills, with a detail-oriented mindset.</li><li>Excellent communication skills, both written and verbal.</li><li>SQL knowledge and Salesforce experience are a plus, but not required.</li></ol><div><strong><br>What Success Looks Like<br></strong><br></div><div>In this role, success is measured by:<br><br></div><ul><li><strong>First 90 Days:</strong> You are proficient in handling P3/P4 tickets, identifying obvious bugs, and performing basic integration troubleshooting.</li><li><strong>6 Months:</strong> You are knowledgeable about the product and features, independently manage tickets and migration requests, and lead troubleshooting calls with customers.</li><li><strong>12 Months:</strong> You have significant product knowledge and a strong understanding of customer use cases. Reduced turnaround times for complex tickets and escalations.</li></ul><div><strong><br>How to Apply<br></strong><br></div><div>If you excel at bridging technical expertise with customer-focused service, thrive in a fast-paced, ownership-driven environment, and are passionate about serving customers and making a meaningful impact, we want to hear from you!<br><br></div><div><em>Please note that we’re unable to offer individual feedback during the screening process.</em></div>

Remote Christian Technical Support Jobs

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