<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

CX Systems Administrator

<div><strong><br>Account Manager (Outreach Specialist)</strong>&nbsp;</div><div>Colorado Springs, CO (Remote)<br>$16.25 per hour + 2% commission on all products sold&nbsp;<br><br><br></div><div><strong>About Us</strong>&nbsp;</div><div>It's not just a job—it's a mission.<br>&nbsp;<br>&nbsp;For over 30 years, Outreach has equipped churches and ministry leaders around the world through innovative technology, resources, and services. We are a purpose-driven organization with a collaborative culture, strong values, and employees who are passionate about making a difference.&nbsp;<br><br><br></div><div><strong>About the Role</strong>&nbsp;</div><div>We are seeking a goal-driven Account Manager to grow revenue from new and existing customers. This inbound and outbound sales role works with churches across the United States, helping them find effective and efficient outreach and marketing solutions through the products and services offered on outreach.com. The ideal candidate is energetic, relationship-focused, organized, and comfortable working toward clear sales goals.&nbsp;<br><br></div><div><strong><br>Compensation &amp; Benefits</strong>&nbsp;</div><div>$16.25/hour base pay + 2% commission on all products sold<br>&nbsp;<br>&nbsp;• Medical, dental, and vision insurance<br>&nbsp;• Life insurance<br>&nbsp;• Short- and long-term disability<br>&nbsp;• Identity theft protection<br>&nbsp;• 11 paid holidays<br>&nbsp;• Vacation and sick leave<br>&nbsp;• 401k with employer match&nbsp;<br><br></div><div><strong><br>Why You'll Love Working Here</strong>&nbsp;</div><div>• Meaningful work that supports churches and ministries nationwide<br>&nbsp;• Supportive, team-oriented culture<br>&nbsp;• Quarterly food and fun events<br>&nbsp;• Slack contests and employee engagement activities<br>&nbsp;• Holiday celebrations, giveaways, and company events<br>&nbsp;• Opportunity to build long-term relationships with churches&nbsp;<br><br></div><div><strong><br>What You'll Do</strong>&nbsp;</div><div>• Grow account-based sales by 7.5% over the previous year<br>&nbsp;• Build sales pipelines, execute outbound call campaigns, and close sales<br>&nbsp;• Develop and maintain strong customer relationships<br>&nbsp;• Build a book of business and effectively manage named accounts<br>&nbsp;• Meet individual and department sales objectives<br>&nbsp;• Deliver excellent customer experiences by telephone, chat, and email<br>&nbsp;• Work consistently through established pipelines and internal processes<br>&nbsp;• Respond to customer needs with patience, professionalism, and attention to detail&nbsp;<br><br></div><div><strong><br>What We're Looking For</strong>&nbsp;</div><div>• Three years of B2B sales experience<br>&nbsp;• Strong verbal and written communication skills<br>&nbsp;• Ability to organize, plan, schedule, and manage priorities effectively<br>&nbsp;• Excellent attention to detail and follow-through<br>&nbsp;• Ability to remain calm and productive under pressure<br>&nbsp;• Energetic, positive, goal-driven attitude<br>&nbsp;• Strong listening and persuasive communication skills<br>&nbsp;• Ability to work independently and collaboratively<br>&nbsp;• Commitment to Outreach's mission, vision, and core values&nbsp;<br><br></div><div><strong><br>Preferred Qualifications</strong>&nbsp;</div><div>• Two-year degree<br>&nbsp;• Sales or ministry experience working with churches<br>&nbsp;• Experience building and managing a book of business<br>&nbsp;• Understanding of church operations, outreach, and marketing needs&nbsp;<br><br></div><div><strong><br>Apply Today</strong>&nbsp;</div><div>If you're an energetic sales professional who enjoys building relationships and helping churches connect with their communities, we'd love to hear from you.&nbsp;<br><br></div><div>************&nbsp;<br><br></div><div>&nbsp;<em>Outreach, Inc. provides </em><strong><em>equal employment opportunities</em></strong><em> to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</em>&nbsp;<br><br></div><div>&nbsp;<br><br></div>

Account Manager

<div><strong><br>Director of Sales</strong>&nbsp;</div><div>Remote<br>&nbsp;$90,000-$135,000 annually DOE + commissions and bonuses&nbsp;<br><br></div><div><strong><br>About Us</strong>&nbsp;</div><div>It's not just a job—it's a mission.<br>&nbsp;<br>&nbsp;For over 30 years, Outreach has equipped churches and ministry leaders around the world through innovative technology, resources, and services. We are a purpose-driven organization with a collaborative culture, strong values, and employees who are passionate about making a difference.&nbsp;<br><br></div><div><strong><br>About the Role</strong>&nbsp;</div><div>We are seeking a strategic, hands-on Director of Sales to own and scale Outreach's sales organization. This leader will grow revenue by developing people, building scalable sales processes, optimizing CRM systems, launching new initiatives, and personally pursuing strategic opportunities. The ideal candidate is an entrepreneurial, data-driven builder with a passion for helping churches grow.&nbsp;<br><br></div><div><strong><br>Compensation &amp; Benefits</strong>&nbsp;</div><div>$90,000-$135,000 annual base salary (DOE)<br>&nbsp;• 5% commission on personal sales<br>&nbsp;• Leadership bonus based on team revenue, growth targets, and key outcomes<br>&nbsp;• Potential accelerators for exceeding revenue goalsDirec<br>&nbsp;• Medical, dental, and vision insurance<br>&nbsp;• Life insurance<br>&nbsp;• Short- and long-term disability<br>&nbsp;• Identity theft protection<br>&nbsp;• 11 paid holidays<br>&nbsp;• Vacation and sick leave<br>&nbsp;• 401k with employer match&nbsp;<br><br></div><div><strong><br>Why You'll Love Working Here</strong>&nbsp;</div><div>• Meaningful work that supports churches and ministries worldwide<br>&nbsp;• Remote work environment<br>&nbsp;• Opportunity to build and shape a growing sales organization<br>&nbsp;• Supportive, mission-aligned culture<br>&nbsp;• Employee engagement activities and company events&nbsp;<br><br></div><div><strong><br>What You'll Do</strong>&nbsp;</div><div>• Own sales-team revenue, forecasting, and growth targets<br>&nbsp;• Develop and execute strategies that drive new business and long-term revenue<br>&nbsp;• Identify and launch revenue opportunities across products, partnerships, and channels<br>&nbsp;• Lead and coach the Sales Manager and BDR team<br>&nbsp;• Build and train a commission-only sales force with clear goals and KPIs<br>&nbsp;• Build scalable sales processes, playbooks, pipelines, and CRM workflows<br>&nbsp;• Own pipeline visibility, forecasting, dashboards, and sales reporting<br>&nbsp;• Personally pursue and close strategic sales and partnership opportunities<br>&nbsp;• Lead executive-level negotiations and key customer relationships<br>&nbsp;• Partner across teams to improve lead flow, product launches, and customer experience<br>&nbsp;• Build a performance-driven, mission-aligned sales culture&nbsp;<br><br></div><div><strong><br>What We're Looking For</strong>&nbsp;</div><div>&nbsp;• Seven or more years of progressive sales leadership experience<br>&nbsp;• Demonstrated success scaling teams and growing revenue<br>&nbsp;• Experience leading sales, business development, and account management functions<br>&nbsp;• Experience building sales processes, compensation plans, and performance dashboards<br>&nbsp;• Strong financial acumen in forecasting, pricing strategy, and pipeline management<br>&nbsp;• Advanced CRM experience with pipelines, workflows, automations, and reporting<br>&nbsp;• Strong leadership, analytical, negotiation, and communication skills<br>&nbsp;• Alignment with Outreach's mission, vision, and core values&nbsp;<br><br></div><div><strong><br>Preferred Qualifications</strong>&nbsp;</div><div>• GoHighLevel experience<br>&nbsp;• Experience selling SaaS, marketing services, subscriptions, technology, or agency services<br>&nbsp;• Understanding of the Christian church and experience serving churches or faith-based organizations&nbsp;<br><br></div><div><strong><br>Apply Today</strong>&nbsp;</div><div>If you're a sales leader who enjoys building people, systems, and new revenue opportunities while contributing to a meaningful mission, we'd love to hear from you.&nbsp;<br><br></div><div>************&nbsp;<br><br></div><div>&nbsp;<em>Outreach, Inc. provides </em><strong><em>equal employment opportunities</em></strong><em> to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</em>&nbsp;<br><br></div><div>&nbsp;<br><br></div>

Director of Sales

<div><strong>The Opportunity</strong></div><div>We're building the next chapter of the Donorbox platform: a nonprofit CRM that helps organizations turn contacts into donations and donations into lasting relationships. We're hiring a <strong>Senior Product Manager </strong>to lead the Donorbox CRM and empower nonprofits to manage their supporters and communicate with them at scale.</div><div><br>The CRM was launched in early 2026 on the back of a beta that drew thousands of leads. Today, it does the core jobs well and is ready for thoughtful stewardship into a market-leading product.</div><div><br>You'll own the CRM across the data layer (supporter records, data quality, segmentation logic, and reporting) and the engagement layer (email and multi-channel communications, automations, and stewardship). Together these aspects will cover the full "understand your supporters and communicate with them" surface. You will be the single product leader connecting both layers.</div><div>This is a builder's role at an inflection point.</div><div><br><strong>What You'll Do</strong></div><ul><li><strong>Own the CRM vision and roadmap end-to-end</strong>: Translate the company's CRM strategy into a sequenced plan with clear, measurable outcomes.</li><li><strong>Advise and execute on a data model evolution strategy:</strong> Get deep into how supporters, households, donations, soft credits, and communications are modeled today, and drive the evolution toward a more robust, scalable model.</li><li><strong>Sharpen segmentation and Lists</strong>: Enable nonprofits with powerful filtering and the path toward data-informed segmentation that nonprofits need.</li><li><strong>Grow CRM as an acquisition engine:</strong> Ship top-of-funnel features that pull new organizations into the platform.</li><li><strong>Make communications demonstrably drive giving</strong>: Own the insights and metrics that help nonprofits use email and direct stewardship to uplift their fundraising.</li><li><strong>Run great product practice:</strong> Talk to nonprofits constantly, separate the real problem from the stated request, define success before you ship, measure it after, and iterate to success.</li></ul><div><br><strong>Who You Are (Must-Haves)</strong></div><ul><li><strong>5+ years in product management. </strong>Previous experience building a B2B SaaS product or platform area. You've owned outcomes end-to-end and made good decisions under ambiguity and resource constraints.</li><li><strong>You think in data models.</strong> You can sit with engineers and hold your own on schema, uniqueness constraints, migrations, and architectural tradeoffs. You're comfortable shipping on top of an evolving model and have lived through real data migrations. You understand that for this product, the data model <em>is</em> the product.&nbsp;</li><li><strong>You have experience with mass communication tools. </strong>That might be email marketing, transactional emails, in-app notifications, or SMS, but you are comfortable with how communication channels get built, utilized, and measured. You know what signals success for the sender and how to guide customers towards best practice.</li><li><strong>You've built data-heavy B2B SaaS</strong>.&nbsp; A CRM, marketing-automation, segmentation, analytics, or similar data-platform product where the hard problems were about modeling and moving data, not just surfacing screens and commenting in Figma.</li><li><strong>You speak data fluently.</strong> You don't need to be a data engineer, but you are comfortable with JOINs and with writing CTEs. You wake up excited to look at user data, and you back your decisions with your insights.</li><li><strong>You build for non-technical, resource-strapped users.</strong> Our users are often a one-person fundraising department or an overwhelmed development director. Empathy for mission-driven, under-resourced organizations is a requirement, not a nice-to-have.</li><li><strong>You discover, decide, and translate.</strong> You love talking directly with users, can separate signals from noise, and can turn fuzzy needs into specs engineers can build against. You’ve got analogies ready to clearly communicate technical realities to non-technical stakeholders and leadership.</li></ul><div><br><strong>Nice To Have</strong></div><ul><li><strong>Nonprofit or fundraising domain knowledge.</strong> A feel for how nonprofits operate and execute on fundraising strategies is a huge advantage, but isn’t a gate. We will take sharp product instincts over sector tenure alone, but be prepared to articulate how your experience will translate over to our focus on non-profit users.</li><li><strong>Hands-on experience with AI, and a point of view on human–AI interaction.</strong> Enough time building prototypes, agents, or workflows to be credible without needing to be an S-tier practitioner. A thoughtful view of where AI creates real value, where it can act on its own, and where a human should stay in the loop to review and decide.&nbsp;</li><li><strong>Familiarity with segmentation or query tools.</strong> Whether it comes from a CRM, a BI tool, or hands-on SQL, you’ll have a head start if you have experience with how users want to slice an audience into meaningful groups and what makes that easy or painful.</li><li><strong>Demonstrable, self-directed continuous learning. </strong>Curiosity is important. We’d love to hear about your projects, hobbies, or interests that demonstrate that quality, and we’d love to hear about how that translates into your craft.</li></ul><div><br><strong>Details</strong></div><ul><li>Fully remote based in Canada or United States, with a preference for CT/ET time zones</li><li>Salary: $160,000–$200,000 (USD or CAD, based on location), depending on experience</li></ul><div><br><strong>Benefits &amp; Perks</strong></div><ul><li>Fully remote work from the comfort of your home</li><li>Generous time off policy of 21 days (birthday included 🎉), 8+ designated/floating holidays, 2 paid volunteer days, and additional sick days (dependent on state/country)</li><li>Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life (for US employees) and similar offering for Canadian employees</li><li>401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% (for US employees) and Registered Retirement Savings Plans (RRSP), with an employer match of up to 4% (for Canadian employees)</li><li>Reimbursement package for home office expenses and professional development, up to $1.5k</li><li>Eligibility for employee equity plan (stock options)</li><li>Wellness program with fitness and mindfulness classes</li><li>Love your work and our mission of serving nonprofits!</li></ul><div><br><strong>The Application Process</strong></div><div><strong>We have 5 stages:</strong></div><ol><li>Apply here and fill out our questions to tell us about you!</li><li>Prescreen Call with the Talent Team</li><li>Interview with Hiring Manager</li><li>Panel/Final Interview</li><li>Background &amp; Reference Checks</li></ol><div>If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!</div><div><br><strong>About Donorbox</strong></div><div>Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀</div><div><br>Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.</div><div><br>🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.</div>

Senior Product Manager, CRM

<div><strong>Who We Are</strong></div><div>Overflow is a Series B Silicon Valley technology company with a bold mission: to inspire the world to give. We are a B2B SaaS philanthropy platform that enables modern giving across cash, stock, and crypto for nonprofits, churches, and mission-driven organizations.</div><div><br>Backed by leading investors including Uncork Capital, Craft Ventures, and Village Global, Overflow builds secure, beautifully designed infrastructure that powers generosity at scale.</div><div><br><strong>Our Founding Principles</strong></div><div>Overflow was founded on the belief that generosity transforms people and communities. Inspired by Proverbs 11:24 — <em>"The world of the generous gets larger and larger"</em> — we operate with integrity, stewardship, service, and excellence.</div><div><br><strong>How We Work</strong></div><div>Overflow operates with a flexible work model. While there is no company-wide in-office requirement, some teams may establish in-person collaboration rhythms based on their function, goals, and team needs.</div><div><br>We maintain offices in Los Gatos, CA and Birmingham, AL for team collaboration, coworking, meetings, and intentional in-person connection. Candidates should be comfortable participating in occasional in-person gatherings or team-specific onsite expectations, depending on their role and department.</div><div><br><strong>About the Role</strong></div><div>This isn't just a product marketing job. It's a chance to build the function that connects everything — product, sales, customers, and the market — at a company where the work genuinely matters. You'll be the voice of the product for a platform that helps churches grow generosity, and you'll do it at the moment where the company is investing to scale.</div><div><br>You're not inheriting a playbook — you're writing it. Every framework, asset, and process you build becomes the foundation for how Overflow goes to market.</div><div><br><strong>What You Will Do</strong></div><div><strong><br>Positioning, Messaging &amp; Narrative</strong></div><ul><li>Own Overflow's product positioning and messaging across all segments — from starter churches to enterprise ministries — ensuring every touchpoint tells a clear, compelling, and differentiated story</li><li>Build and maintain a messaging framework that translates product capabilities into the language of generosity growth, not just feature specs</li><li>Craft and scale our migration narrative — turning proof points (12% giving increase, 90%+ migration in 8 weeks, 112% retention) into a repeatable, segment-specific story that drives urgency and conversion</li><li>Develop competitive positioning that clearly articulates why Overflow wins against legacy platforms and emerging competitors</li></ul><div><strong><br>Go-to-Market Strategy &amp; Product Launches</strong></div><ul><li>Lead end-to-end GTM strategy for all product launches — from Tap and full-stack giving features to AI-powered tools and new payment methods</li><li>Build the GTM playbook for Overflow, defining launch tiers, cross-functional workflows, channel strategies, and measurement frameworks</li><li>Partner with Product Management and Engineering to inject market and user insights into the product roadmap</li><li>Coordinate cross-functionally with Marketing, Success, Partnerships, and Sales to ensure launches land with impact across every channel and stakeholder group</li></ul><div><strong><br>Sales Enablement &amp; Revenue Impact</strong></div><ul><li>Build the sales enablement toolkit from the ground up: battlecards, pitch decks, segment-specific one-pagers, objection handling guides, and a fully functioning demo environment</li><li>Close the AE messaging gap by creating education resources that help reps articulate Overflow's value proposition with confidence across every segment and deal size</li><li>Support the enterprise GTM motion with solutions-oriented collateral, case studies, and proof points that give AEs credibility in complex deals</li><li>Partner with Revenue Operations to identify and act on product-market signals that inform upsell and expansion plays</li></ul><div><strong><br>Customer Marketing &amp; Product Adoption</strong></div><ul><li>Build a customer marketing engine: case studies, testimonials, and customer stories that showcase real outcomes and drive social proof</li><li>Partner with Customer Success to develop in-product enablement content, product documentation, and onboarding materials that reduce time-to-value and drive adoption</li><li>Shape the in-product upsell narrative — working with Product and Growth to identify the right moments, segments, and messaging to drive Tap-to-full-stack conversion</li><li>Drive customer communications for product updates, migrations, and changes with clarity and care</li></ul><div><strong><br>Market Intelligence &amp; Insights</strong></div><ul><li>Own competitive intelligence as a repeatable program — monitoring the church giving and generosity tech landscape and translating shifts into actionable insights for Product and Sales</li><li>Conduct and synthesize user research to deepen our understanding of church leaders, pastors, administrators, and donors across segments</li><li>Identify market trends and whitespace opportunities that inform product strategy and GTM expansion</li></ul><div><br><strong>What You Should Have</strong></div><ul><li>4–6 years of product marketing experience, ideally at a growth-stage B2B SaaS or platform company scaling from early traction to meaningful ARR</li><li>Demonstrated experience building a PMM function or operating as the first (or early) product marketer — you know how to create structure where there is none</li><li>Strong command of positioning, messaging, and GTM strategy with a portfolio showing both strategic thinking and hands-on execution</li><li>Experience creating sales enablement assets (battlecards, decks, one-pagers) grounded in competitive and market insights, with a track record of measurable sales impact</li><li>Experience leading cross-functional product launches end-to-end, coordinating across Product, Engineering, Marketing, Sales, and Customer Success</li><li>Excellent writing and storytelling ability — you can translate complex product capabilities into compelling narratives that resonate with non-technical buyers</li><li>Comfort working in a fast-paced, ambiguous environment where you'll need to prioritize ruthlessly</li><li>Analytical mindset with the ability to use data to inform creative and strategic decisions</li><li>Genuine curiosity about the people we serve — you want to understand church leaders, their challenges, and what generosity means to their communities</li></ul><div><br><strong>It'd Be Nice If You Had</strong></div><ul><li>Experience in fintech, payments, or financial services platforms</li><li>Familiarity with the church, nonprofit, or faith-based technology space</li><li>Experience with both product-led growth (PLG) and sales-led motions</li><li>Background in marketing products driven by upsell/expansion revenue (not just new logo acquisition)</li><li>Experience with pricing and packaging strategy</li><li>Hands-on experience with AI-powered product features or tools</li></ul><div><br><strong>Our Compensation Philosophy</strong></div><div><br>Overflow's compensation philosophy is rooted in Carta Total Compensation benchmarks, ensuring pay that is competitive by role, geography, and function. Actual compensation may vary based on factors including job-related skills, experience, interview performance, and market data.</div><div><br>Total compensation may also include equity, performance-based bonuses (for eligible roles), and a comprehensive benefits package. As a Series B company, we believe equity is a meaningful part of building long-term ownership — when Overflow wins, our team should share in that upside.</div><div><br><strong>Benefits &amp; Perks</strong></div><div><br>Overflow offers a thoughtful benefits package designed to support your well-being, growth, and life outside of work, including:</div><ul><li>Competitive base salary with equity and commission eligibility</li><li>Medical, dental, and vision coverage for employees and dependents</li><li>Generous paid time off and company holidays</li><li>Paid parental leave</li><li>401(k) retirement plan</li><li>Dedicated mental health and therapy stipend to support personal well-being</li><li>Team retreats and intentional in-person gatherings throughout the year</li></ul><div><em><br>Overflow is proud to be an equal opportunity employer and is committed to building a diverse and inclusive team.</em></div>

Product Marketing Manager

<div>Are you a Dynamics 365 expert who takes pride in owning a platform end-to-end — from configuration and security to releases and user enablement? Do you thrive at the intersection of business needs and technical solutions, and enjoy helping an organization get the most out of its CRM investment? Are you looking to use your skills in a Christian environment with like-minded believers who share your values?<br><br>Ligonier Ministries, a Christian non-profit organization, is seeking a talented Sr. Dynamics 365 Administrator for the Enterprise Applications team. In this senior-level role, you will serve as the primary owner and hands-on administrator of our Dynamics 365 customer engagement platform — driving platform health, governance, and adoption across the ministry.<br><br>Responsibilities</div><ul><li>Serve as the primary administrator and system owner for Dynamics 365 customer engagement apps, including Sales, Customer Service, Contact Center, and Customer Insights.</li><li>Own day-to-day administration and configuration: forms, views, dashboards, business rules, security roles, business units, and solution management.</li><li>Manage platform releases and changes: evaluate updates, coordinate testing in non-production environments, plan deployments, and ensure operational readiness.</li><li>Monitor and maintain platform health, leading root-cause resolution for Dynamics 365-related issues.</li><li>Translate business needs into technical builds — including Dynamics 365 configurations and Power Automate flows — while balancing interoperability, performance, and usability.</li><li>Partner with implementation vendors to deliver D365 workstreams, including requirements clarification, configuration validation, UAT, and cutover readiness.</li><li>Provide Tier 1–3 support for Dynamics 365 tickets: intake, triage, troubleshooting, and root-cause resolution.</li><li>Establish and maintain Power Platform governance: environment strategy, access standards, and ALM guardrails.</li><li>Create and maintain SOPs, how-to articles, FAQs, and runbooks for Dynamics 365 and Power Platform usage.</li><li>Implement and maintain Dynamics 365/Dataverse security controls and ensure compliance with GDPR/PCI standards.</li><li>Exercise informal technical leadership, mentor team members, and make strategic recommendations to advance Ligonier's goals.</li></ul><div><br>Qualifications</div><ul><li>5+ years of experience administering Dynamics 365 CE apps: Sales, Customer Service, Contact Center, and Customer Insights.</li><li>3+ years supporting CRMs in mission-driven or nonprofit contexts (fundraising, donor development, and gift processing).</li><li>Experience with complex Dynamics 365 implementations, including partner-led delivery and post-go-live optimization.</li><li>Experience governing the Power Platform and leveraging Power Automate and Power Apps in Dynamics 365.</li><li>Knowledge of privacy and data compliance standards, including GDPR.</li><li>Ability to independently balance production support and project work simultaneously.</li><li>Ability to communicate clearly with technical and non-technical stakeholders.</li><li>Leverages generative AI solutions for productivity and efficiency.</li><li>Microsoft certifications related to Dynamics 365 or Power Platform are a plus.</li><li>A Bachelor's degree in IT, MIS, Computer Science, or a related field is a plus.</li><li>Agreement with Ligonier's General Statement of Faith.</li></ul><div><br>Competencies</div><ul><li>Communicates clearly and concisely, verbally and in writing; proficient in creating technical documentation and knowledge-based articles.</li><li>Serves others with outstanding customer service skills; driven and focused under pressure.</li><li>Entrepreneurial disposition — always seeking ways to increase efficiency; meticulous, adaptable, and resourceful.</li><li>Exercises leadership without formal authority; provides technical mentorship to team members.</li><li>Strong analytical and troubleshooting skills; superb at dealing with ambiguity; takes initiative and makes responsible decisions.</li><li>Passionate about helping teammates and end users succeed.</li></ul><div><br><br>This position is for a non-profit Christian organization located in Sanford, FL. At this time, we are only able to hire individuals who are authorized to work in the United States.<br><br>The pay range for this position is $88,000 - $100,000. Pay ranges represent the lowest to highest salary we reasonably believe we would pay for this role at the time of posting. We may ultimately offer more or less than the posted range, and the ranges may be modified in the future. An employee's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, geographic location, and organizational needs.&nbsp;</div>

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