<div><strong>About the Role</strong></div><div>The Ministry Growth Partner exists to help churches maximize the value they receive from their partnership with Pushpay.</div><div>This role owns the commercial growth strategy across an assigned portfolio of existing customers, partnering closely with Customer Success, Strategic Sales, Marketing, Product, and Executive Leadership to identify opportunities that help ministries accomplish more through technology.</div><div>Unlike a traditional Account Manager, the Ministry Growth Partner is not responsible for renewals or support. Instead, they serve as a long-term strategic advisor—guiding churches through platform adoption, identifying future ministry initiatives, and introducing additional Pushpay solutions when they create meaningful value.</div><div>Success in this role is measured by Net Revenue Retention (NRR) and expansion revenue. This is an individual-contributer, quota carrying position designed for a commercial builder who excels at consultative closing with an established customer base.</div><div>&nbsp;</div><div><strong>Why This Role Exists</strong></div><div>Pushpay has invested significantly in expanding our platform through Nurture, Giving, ChurchStaq and ChMS. Many of our customers have only begun their journey with Pushpay Giving.&nbsp;</div><div>The Ministry Growth Partner exists to help churches discover additional ways our platform can support their mission while building deeper, long-term partnerships that strengthen both customer outcomes and Pushpay's growth.</div><div>This role is foundational to our strategy of becoming the most trusted technology partner serving the Church.<br><br></div><div>&nbsp;</div><div><em>Named as one of BuiltIn ‘</em><strong><em>Best Places to Work</em></strong><em>’ in Seattle, Denver and Dallas for 2025; ranked number </em><strong><em>10</em></strong><em> by Seattle Business Magazine in the ‘</em><strong><em>Washington’s 100 Best Companies to Work For’</em></strong><em> list in the large companies category for 2024; named as a 2025 '</em><strong><em>Best Places to Work for Women'</em></strong><em> by Best Companies Group.<br></em><br></div><div>&nbsp;</div><div><strong>Benefits and Compensation</strong></div><ul><li>100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee</li><li>70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents</li><li>401K match</li><li>Hybrid work model - 3 days in the office / 2 days remote each week- COS area only</li><li>Remote - approved locations only</li><li>12 paid Company Holidays</li><li>2 paid Volunteer Time Off days</li><li>15 days PTO to start, increases with tenure and seniority.</li><li>Paid parental and adoption leave</li><li><strong>Compensation Range: $60k-70k base + $60k-70k variable = $120k-$140k OTE, depending on location.</strong></li></ul><div><br></div><div><em>Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.<br></em><br></div><div><strong>The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, IL, IN, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, VA, WA - All other states are not in consideration for this role at this time.<br></strong><br></div><div>&nbsp;</div><div><strong>What You'll Do</strong></div><div><strong>Own a Territory Growth Strategy</strong></div><ul><li>Manage the commercial growth strategy across an assigned territory of existing customers.</li><li>Develop territory plans that identify customer priorities, whitespace opportunities, executive relationships, and long-term expansion strategies.</li><li>Build and maintain a healthy expansion pipeline that contributes to overall territory revenue growth.</li></ul><div><br></div><div><strong>Drive Customer Growth</strong></div><ul><li>Lead consultative discovery conversations focused on ministry objectives rather than product sales.</li><li>Identify opportunities for customers to expand their use of Pushpay solutions, beginning with Nurture and expanding to ChurchStaq, Resi, and future platform capabilities.</li><li>Guide customers through platform roadmap conversations that align future initiatives with Pushpay's evolving product strategy.</li><li>Proactively identify, build, and progress high-intent expansion opportunities through the sales funnel to meet quarterly and annual revenue targets.</li></ul><div><br></div><div><strong>Partner Across the Customer Lifecycle</strong></div><ul><li>Work closely with Customer Success Managers to identify expansion opportunities while ensuring customers continue to realize value from their existing investment.</li><li>Partner with Account Executives on Enterprise and Strategic accounts through coordinated account planning and executive engagement.</li><li>Support territory planning alongside Sales, Marketing, Product, and Executive Leadership.</li></ul><div><br></div><div><strong>Represent the Voice of the Customer</strong></div><ul><li>Serve as one of Pushpay's sources of customer insight.</li><li>Identify recurring customer themes, emerging ministry needs, competitive trends, and platform opportunities.</li><li>Partner with Product and Leadership to ensure customer feedback informs roadmap priorities and future investments.</li></ul><div><br></div><div><strong>Build Executive Relationships</strong></div><ul><li>Develop trusted relationships with Executive Pastors, Lead Pastors, Operations Leaders, Finance Leaders, and ministry stakeholders.</li><li>Become a long-term strategic advisor who understands both the customer's ministry objectives and Pushpay's platform vision.</li></ul><div><br></div><div><strong>Operate with Commercial Excellence</strong></div><ul><li>Maintain accurate forecasting, pipeline management, territory planning, and CRM hygiene.</li><li>Develop repeatable account plans and proactively identify future growth opportunities.</li><li>Operate with discipline around forecasting, inspection, and execution.</li></ul><div>&nbsp;</div><div><strong>What Success Looks Like</strong></div><div>Within the First 6 Months</div><ul><li>Establish trusted relationships across assigned territory.</li><li>Build a healthy expansion pipeline.</li><li>Launch Nurture growth motions.</li><li>Partner effectively with Customer Success and Sales.</li><li>Develop strategic account plans for priority customers.</li></ul><div><br></div><div>Within the First 12 Months</div><ul><li>Consistently achieve expansion TMNR targets.</li><li>Improve Net Revenue Retention across assigned territory.</li><li>Increase product adoption and attach rates.</li><li>Become a trusted strategic advisor to church leaders.</li><li>Deliver meaningful customer insights that influence Product strategy.</li></ul><div><br></div><div>&nbsp;</div><div><strong>What You'll Bring</strong></div><ul><li>2 to 4 years in a quota-carrying SaaS sales role (account management, business development, or expansion sales).</li><li>Ministry experience—as a pastor, executive pastor, operations leader, ministry staff member, or volunteer at a large church—is highly valued but not required.</li><li>Proven success managing complex customer relationships.</li><li>Experience leading consultative discovery and executive conversations.</li><li>Strong territory management and forecasting discipline.</li><li>Experience working with churches, nonprofits, or mission-driven organizations is highly preferred.</li><li>Documented track record of meeting or exceeding revenue quotas (ARR/MRR expansion, cross-sell)</li><li>Experience managing full expansion sales cycles - from discovery and value-mapping to proposal, negotiation, and closing.</li></ul><div><br></div><div><strong>Leadership Characteristics</strong></div><div>We are looking for someone who is:</div><ul><li>Customer obsessed</li><li>Ministry minded</li><li>Consultative rather than transactional</li><li>Highly collaborative</li><li>Operationally disciplined</li><li>Coachable and growth oriented</li><li>Comfortable navigating ambiguity</li><li>Accountable for results</li><li>Multi-threaded deal driver</li><li>Passionate about helping churches thrive</li></ul><div>&nbsp;</div><div>Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our <a href="https://pushpay.com/about-us/careers/united-states">career page</a> to learn more.</div><div>If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact <a href="mailto:peopleteam@pushpay.com">peopleteam@pushpay.com</a>.<br><br></div><div><strong>About </strong><a href="https://s41008.pcdn.co/wp-content/uploads/2022/05/PushpayAnnualReport2022.pdf"><strong>Pushpay</strong></a></div><div>Pushpay helps organizations and communities come to gather &amp; stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us.</div>

Ministry Growth Partner, Nurture

<h3>Role Description</h3>
<p>This role contributes to the development, customization, and maintenance of HOPE’s Salesforce instance and connected platforms, ensuring data integrity, user accessibility, and system efficiency. This role will require technical expertise to design and implement innovative solutions that address business needs. S/he will regularly work with cross-functional teams and serve as a technical lead on projects that support the mission of HOPE International and the quality of our fundraising-related operations.</p>
<ul>
<li><strong>Location:</strong> Lancaster, PA preferred, remote considered</li>
<li><strong>Level:</strong> Professional</li>
<li><strong>Salary range:</strong> $60,000-$67,000</li>
<li><strong>Type:</strong> Full-time</li>
<li><strong>Department:</strong> Information Technology</li>
<li><strong>Reports to:</strong> CRM Systems Manager</li>
</ul>
<h3>Responsibilities</h3>
<ul>
<li>Promote and contribute to the fulfillment of HOPE International’s mission and vision.</li>
<li>Salesforce development and governance</li>
<li>Design, develop, and maintain solutions on HOPE’s Salesforce instance and connected platforms, using nonprofit-specific objects, automations, Lightning components, and declarative development</li>
<li>Configure and maintain integrations between Salesforce and other solutions to ensure reliable, accurate data movement across the organization</li>
<li>Ensure security and data privacy by incorporating secure coding practices, recommending improvements, and helping ensure solutions align with organizational and industry standards</li>
<li>Actively participate in Agile and DevOps practices, including version control, sandbox management, release management, and the team’s work management process</li>
<li>Collaboration and project leadership</li>
<li>Translate business needs into solutions by gathering and reviewing requirements, collaborating with requestors throughout the development process, and promoting user adoption through training and documentation</li>
<li>Serve as the technical lead for interdepartmental projects such as end-of-year receipting initiatives and software implementations</li>
<li>Create and maintain technical documentation and knowledge base articles for end users</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Personal confession of Christian faith and commitment to the mission and vision of HOPE International</li>
<li>Bachelor’s degree required, with a bachelor's degree in information or computer science, engineering, finance, or business management preferred</li>
<li>Salesforce Certified Platform Administrator required, Salesforce Certified Platform Developer preferred</li>
<li>Experience with Apex, Lightning Web Components, system integrations (REST/SOAP), and third-party APIs</li>
<li>Demonstrated excellence in team communication and organizational skills</li>
<li>Initiative in analyzing, researching, and implementing system improvements</li>
<li>Creativity, flexibility, and the ability to solve issues gracefully under pressure</li>
<li>Ability to communicate technical solutions, strategies, and value to non-technical audiences</li>
<li>Demonstrated desire to help people experiencing material poverty find hope and dignity through discipleship and access to financial tools</li>
<li>Experience in non-profit or technology sectors preferred</li>
</ul>
<h3>About the Company</h3>
<p>HOPE International</p>

CRM Systems Developer

<div>As a<strong> Customer Experience (CX) Systems Administrator</strong>, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.</div><div><br>Primary Responsibilities of the Role<br><br></div><div><strong>System Administration &amp; Integration Management</strong></div><ul><li>Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.</li><li>Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.</li><li>Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.</li><li>Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.</li></ul><div><strong>Internal Tooling, Workforce &amp; AI Support</strong></div><ul><li>Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.</li><li>Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.</li><li>Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.</li></ul><div><strong>Data Governance &amp; Vendor Management</strong></div><ul><li>Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.</li><li>Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.</li><li>Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.</li></ul><div><br><strong>Qualifications</strong></div><div>A Successful Candidate Will:</div><ul><li><strong>Optimize Work Processes:</strong> Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.</li><li><strong>Cultivate Innovation:</strong> Introduce new, practical ideas and approaches to solve complex operational challenges.</li><li><strong>Drive Results:</strong> Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.</li><li><strong>Be Resourceful:</strong> Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.</li><li><strong>Have a Strategic Mindset:</strong> See ahead to future technical requirements and translate operational needs into scalable automation logic.&nbsp;</li></ul><div><strong>Required Technical Qualifications:</strong></div><ul><li>3+ years of technical administration experience within SaaS environment.</li><li>Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.</li><li>Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.</li><li>Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).</li><li>Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.</li></ul><div><strong>Preferred Technical Qualifications:</strong></div><ul><li>&nbsp;Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.</li><li>Experience deploying and tuning AI-powered customer service agents or automated support tools.</li><li>Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.</li></ul><div><strong>Office Requirements:</strong></div><ul><li>We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.</li><li>A stable work environment with designated workspace and access to high-speed internet.</li><li>US-based and legally able to work full time in the US. Sponsorships are not available at this time.</li><li>Tithely is currently able to employ in the following states<strong>: </strong>AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV</li></ul><div><br><strong>Additional Information</strong></div><div>Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.&nbsp;</div>

CX Systems Administrator

<div><strong><br>Account Manager (Outreach Specialist)</strong>&nbsp;</div><div>Colorado Springs, CO (Remote)<br>$16.25 per hour + 2% commission on all products sold&nbsp;<br><br><br></div><div><strong>About Us</strong>&nbsp;</div><div>It's not just a job—it's a mission.<br>&nbsp;<br>&nbsp;For over 30 years, Outreach has equipped churches and ministry leaders around the world through innovative technology, resources, and services. We are a purpose-driven organization with a collaborative culture, strong values, and employees who are passionate about making a difference.&nbsp;<br><br><br></div><div><strong>About the Role</strong>&nbsp;</div><div>We are seeking a goal-driven Account Manager to grow revenue from new and existing customers. This inbound and outbound sales role works with churches across the United States, helping them find effective and efficient outreach and marketing solutions through the products and services offered on outreach.com. The ideal candidate is energetic, relationship-focused, organized, and comfortable working toward clear sales goals.&nbsp;<br><br></div><div><strong><br>Compensation &amp; Benefits</strong>&nbsp;</div><div>$16.25/hour base pay + 2% commission on all products sold<br>&nbsp;<br>&nbsp;• Medical, dental, and vision insurance<br>&nbsp;• Life insurance<br>&nbsp;• Short- and long-term disability<br>&nbsp;• Identity theft protection<br>&nbsp;• 11 paid holidays<br>&nbsp;• Vacation and sick leave<br>&nbsp;• 401k with employer match&nbsp;<br><br></div><div><strong><br>Why You'll Love Working Here</strong>&nbsp;</div><div>• Meaningful work that supports churches and ministries nationwide<br>&nbsp;• Supportive, team-oriented culture<br>&nbsp;• Quarterly food and fun events<br>&nbsp;• Slack contests and employee engagement activities<br>&nbsp;• Holiday celebrations, giveaways, and company events<br>&nbsp;• Opportunity to build long-term relationships with churches&nbsp;<br><br></div><div><strong><br>What You'll Do</strong>&nbsp;</div><div>• Grow account-based sales by 7.5% over the previous year<br>&nbsp;• Build sales pipelines, execute outbound call campaigns, and close sales<br>&nbsp;• Develop and maintain strong customer relationships<br>&nbsp;• Build a book of business and effectively manage named accounts<br>&nbsp;• Meet individual and department sales objectives<br>&nbsp;• Deliver excellent customer experiences by telephone, chat, and email<br>&nbsp;• Work consistently through established pipelines and internal processes<br>&nbsp;• Respond to customer needs with patience, professionalism, and attention to detail&nbsp;<br><br></div><div><strong><br>What We're Looking For</strong>&nbsp;</div><div>• Three years of B2B sales experience<br>&nbsp;• Strong verbal and written communication skills<br>&nbsp;• Ability to organize, plan, schedule, and manage priorities effectively<br>&nbsp;• Excellent attention to detail and follow-through<br>&nbsp;• Ability to remain calm and productive under pressure<br>&nbsp;• Energetic, positive, goal-driven attitude<br>&nbsp;• Strong listening and persuasive communication skills<br>&nbsp;• Ability to work independently and collaboratively<br>&nbsp;• Commitment to Outreach's mission, vision, and core values&nbsp;<br><br></div><div><strong><br>Preferred Qualifications</strong>&nbsp;</div><div>• Two-year degree<br>&nbsp;• Sales or ministry experience working with churches<br>&nbsp;• Experience building and managing a book of business<br>&nbsp;• Understanding of church operations, outreach, and marketing needs&nbsp;<br><br></div><div><strong><br>Apply Today</strong>&nbsp;</div><div>If you're an energetic sales professional who enjoys building relationships and helping churches connect with their communities, we'd love to hear from you.&nbsp;<br><br></div><div>************&nbsp;<br><br></div><div>&nbsp;<em>Outreach, Inc. provides </em><strong><em>equal employment opportunities</em></strong><em> to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</em>&nbsp;<br><br></div><div>&nbsp;<br><br></div>

Account Manager

<div><strong><br>Director of Sales</strong>&nbsp;</div><div>Remote<br>&nbsp;$90,000-$135,000 annually DOE + commissions and bonuses&nbsp;<br><br></div><div><strong><br>About Us</strong>&nbsp;</div><div>It's not just a job—it's a mission.<br>&nbsp;<br>&nbsp;For over 30 years, Outreach has equipped churches and ministry leaders around the world through innovative technology, resources, and services. We are a purpose-driven organization with a collaborative culture, strong values, and employees who are passionate about making a difference.&nbsp;<br><br></div><div><strong><br>About the Role</strong>&nbsp;</div><div>We are seeking a strategic, hands-on Director of Sales to own and scale Outreach's sales organization. This leader will grow revenue by developing people, building scalable sales processes, optimizing CRM systems, launching new initiatives, and personally pursuing strategic opportunities. The ideal candidate is an entrepreneurial, data-driven builder with a passion for helping churches grow.&nbsp;<br><br></div><div><strong><br>Compensation &amp; Benefits</strong>&nbsp;</div><div>$90,000-$135,000 annual base salary (DOE)<br>&nbsp;• 5% commission on personal sales<br>&nbsp;• Leadership bonus based on team revenue, growth targets, and key outcomes<br>&nbsp;• Potential accelerators for exceeding revenue goalsDirec<br>&nbsp;• Medical, dental, and vision insurance<br>&nbsp;• Life insurance<br>&nbsp;• Short- and long-term disability<br>&nbsp;• Identity theft protection<br>&nbsp;• 11 paid holidays<br>&nbsp;• Vacation and sick leave<br>&nbsp;• 401k with employer match&nbsp;<br><br></div><div><strong><br>Why You'll Love Working Here</strong>&nbsp;</div><div>• Meaningful work that supports churches and ministries worldwide<br>&nbsp;• Remote work environment<br>&nbsp;• Opportunity to build and shape a growing sales organization<br>&nbsp;• Supportive, mission-aligned culture<br>&nbsp;• Employee engagement activities and company events&nbsp;<br><br></div><div><strong><br>What You'll Do</strong>&nbsp;</div><div>• Own sales-team revenue, forecasting, and growth targets<br>&nbsp;• Develop and execute strategies that drive new business and long-term revenue<br>&nbsp;• Identify and launch revenue opportunities across products, partnerships, and channels<br>&nbsp;• Lead and coach the Sales Manager and BDR team<br>&nbsp;• Build and train a commission-only sales force with clear goals and KPIs<br>&nbsp;• Build scalable sales processes, playbooks, pipelines, and CRM workflows<br>&nbsp;• Own pipeline visibility, forecasting, dashboards, and sales reporting<br>&nbsp;• Personally pursue and close strategic sales and partnership opportunities<br>&nbsp;• Lead executive-level negotiations and key customer relationships<br>&nbsp;• Partner across teams to improve lead flow, product launches, and customer experience<br>&nbsp;• Build a performance-driven, mission-aligned sales culture&nbsp;<br><br></div><div><strong><br>What We're Looking For</strong>&nbsp;</div><div>&nbsp;• Seven or more years of progressive sales leadership experience<br>&nbsp;• Demonstrated success scaling teams and growing revenue<br>&nbsp;• Experience leading sales, business development, and account management functions<br>&nbsp;• Experience building sales processes, compensation plans, and performance dashboards<br>&nbsp;• Strong financial acumen in forecasting, pricing strategy, and pipeline management<br>&nbsp;• Advanced CRM experience with pipelines, workflows, automations, and reporting<br>&nbsp;• Strong leadership, analytical, negotiation, and communication skills<br>&nbsp;• Alignment with Outreach's mission, vision, and core values&nbsp;<br><br></div><div><strong><br>Preferred Qualifications</strong>&nbsp;</div><div>• GoHighLevel experience<br>&nbsp;• Experience selling SaaS, marketing services, subscriptions, technology, or agency services<br>&nbsp;• Understanding of the Christian church and experience serving churches or faith-based organizations&nbsp;<br><br></div><div><strong><br>Apply Today</strong>&nbsp;</div><div>If you're a sales leader who enjoys building people, systems, and new revenue opportunities while contributing to a meaningful mission, we'd love to hear from you.&nbsp;<br><br></div><div>************&nbsp;<br><br></div><div>&nbsp;<em>Outreach, Inc. provides </em><strong><em>equal employment opportunities</em></strong><em> to all employees and applicants. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</em>&nbsp;<br><br></div><div>&nbsp;<br><br></div>

Director of Sales

<div><strong>The Opportunity</strong></div><div>We're building the next chapter of the Donorbox platform: a nonprofit CRM that helps organizations turn contacts into donations and donations into lasting relationships. We're hiring a <strong>Senior Product Manager </strong>to lead the Donorbox CRM and empower nonprofits to manage their supporters and communicate with them at scale.</div><div><br>The CRM was launched in early 2026 on the back of a beta that drew thousands of leads. Today, it does the core jobs well and is ready for thoughtful stewardship into a market-leading product.</div><div><br>You'll own the CRM across the data layer (supporter records, data quality, segmentation logic, and reporting) and the engagement layer (email and multi-channel communications, automations, and stewardship). Together these aspects will cover the full "understand your supporters and communicate with them" surface. You will be the single product leader connecting both layers.</div><div>This is a builder's role at an inflection point.</div><div><br><strong>What You'll Do</strong></div><ul><li><strong>Own the CRM vision and roadmap end-to-end</strong>: Translate the company's CRM strategy into a sequenced plan with clear, measurable outcomes.</li><li><strong>Advise and execute on a data model evolution strategy:</strong> Get deep into how supporters, households, donations, soft credits, and communications are modeled today, and drive the evolution toward a more robust, scalable model.</li><li><strong>Sharpen segmentation and Lists</strong>: Enable nonprofits with powerful filtering and the path toward data-informed segmentation that nonprofits need.</li><li><strong>Grow CRM as an acquisition engine:</strong> Ship top-of-funnel features that pull new organizations into the platform.</li><li><strong>Make communications demonstrably drive giving</strong>: Own the insights and metrics that help nonprofits use email and direct stewardship to uplift their fundraising.</li><li><strong>Run great product practice:</strong> Talk to nonprofits constantly, separate the real problem from the stated request, define success before you ship, measure it after, and iterate to success.</li></ul><div><br><strong>Who You Are (Must-Haves)</strong></div><ul><li><strong>5+ years in product management. </strong>Previous experience building a B2B SaaS product or platform area. You've owned outcomes end-to-end and made good decisions under ambiguity and resource constraints.</li><li><strong>You think in data models.</strong> You can sit with engineers and hold your own on schema, uniqueness constraints, migrations, and architectural tradeoffs. You're comfortable shipping on top of an evolving model and have lived through real data migrations. You understand that for this product, the data model <em>is</em> the product.&nbsp;</li><li><strong>You have experience with mass communication tools. </strong>That might be email marketing, transactional emails, in-app notifications, or SMS, but you are comfortable with how communication channels get built, utilized, and measured. You know what signals success for the sender and how to guide customers towards best practice.</li><li><strong>You've built data-heavy B2B SaaS</strong>.&nbsp; A CRM, marketing-automation, segmentation, analytics, or similar data-platform product where the hard problems were about modeling and moving data, not just surfacing screens and commenting in Figma.</li><li><strong>You speak data fluently.</strong> You don't need to be a data engineer, but you are comfortable with JOINs and with writing CTEs. You wake up excited to look at user data, and you back your decisions with your insights.</li><li><strong>You build for non-technical, resource-strapped users.</strong> Our users are often a one-person fundraising department or an overwhelmed development director. Empathy for mission-driven, under-resourced organizations is a requirement, not a nice-to-have.</li><li><strong>You discover, decide, and translate.</strong> You love talking directly with users, can separate signals from noise, and can turn fuzzy needs into specs engineers can build against. You’ve got analogies ready to clearly communicate technical realities to non-technical stakeholders and leadership.</li></ul><div><br><strong>Nice To Have</strong></div><ul><li><strong>Nonprofit or fundraising domain knowledge.</strong> A feel for how nonprofits operate and execute on fundraising strategies is a huge advantage, but isn’t a gate. We will take sharp product instincts over sector tenure alone, but be prepared to articulate how your experience will translate over to our focus on non-profit users.</li><li><strong>Hands-on experience with AI, and a point of view on human–AI interaction.</strong> Enough time building prototypes, agents, or workflows to be credible without needing to be an S-tier practitioner. A thoughtful view of where AI creates real value, where it can act on its own, and where a human should stay in the loop to review and decide.&nbsp;</li><li><strong>Familiarity with segmentation or query tools.</strong> Whether it comes from a CRM, a BI tool, or hands-on SQL, you’ll have a head start if you have experience with how users want to slice an audience into meaningful groups and what makes that easy or painful.</li><li><strong>Demonstrable, self-directed continuous learning. </strong>Curiosity is important. We’d love to hear about your projects, hobbies, or interests that demonstrate that quality, and we’d love to hear about how that translates into your craft.</li></ul><div><br><strong>Details</strong></div><ul><li>Fully remote based in Canada or United States, with a preference for CT/ET time zones</li><li>Salary: $160,000–$200,000 (USD or CAD, based on location), depending on experience</li></ul><div><br><strong>Benefits &amp; Perks</strong></div><ul><li>Fully remote work from the comfort of your home</li><li>Generous time off policy of 21 days (birthday included 🎉), 8+ designated/floating holidays, 2 paid volunteer days, and additional sick days (dependent on state/country)</li><li>Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life (for US employees) and similar offering for Canadian employees</li><li>401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4% (for US employees) and Registered Retirement Savings Plans (RRSP), with an employer match of up to 4% (for Canadian employees)</li><li>Reimbursement package for home office expenses and professional development, up to $1.5k</li><li>Eligibility for employee equity plan (stock options)</li><li>Wellness program with fitness and mindfulness classes</li><li>Love your work and our mission of serving nonprofits!</li></ul><div><br><strong>The Application Process</strong></div><div><strong>We have 5 stages:</strong></div><ol><li>Apply here and fill out our questions to tell us about you!</li><li>Prescreen Call with the Talent Team</li><li>Interview with Hiring Manager</li><li>Panel/Final Interview</li><li>Background &amp; Reference Checks</li></ol><div>If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!</div><div><br><strong>About Donorbox</strong></div><div>Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $4 billion in donations. 🚀</div><div><br>Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Work in Washington, DC.</div><div><br>🏅 Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews — a reflection of the care our team puts into building products that nonprofits trust.</div>

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